Hi Barry and Mrs Bazza I have been watching you for some time now and thought I would say hello and thank you for sharing your everyday life. I hope you have a great time in Japan. What I love most about you both is that you both use diplomacy even when things are not going to plan...😊 For Yorkshire folks that take some doing. (I live in Birmingham UK) Love your contents. Keep them coming. Thank you both for being real..

Thanks for the honest review of your American Airlines flight. I’m a Platinum Pro frequent flyer and have noticed worse service lately, both in the air and on the ground. I think American employees are (on average) not happy and don’t want to go above and beyond the requirements. They can be downright impatient and avoid interaction with passengers. While US carriers have usually been behind the top international competition, it is so embarrassing that there’s not even a small intent to make people feel welcomed on board or to invite future business. I took my mom on this airline and felt like a fool for being so loyal, based on how she was treated (especially by one absolutely unacceptable, impatient and openly rude agent and the business class check-in, no less).

Just round to watching this now. Really useful to hear your tips for the long haul flights. The microphone you used onboard made a big difference, sound quality was great. Looking forward to watching the rest of the series

I think you’re right. When you pay that sort of money you expect premium service and that didn’t appear to be the case. I hope you make the airline aware of these shortcomings when you return

Really looking forward to these vlogs! Sorry to hear that the service was so crap, I'm glad Max took the snacks from the lounge! 😁 I'm sure the service and hospitality you received in Japan will be a million times from AA.

Pleased you both got there safe and sound, i don’t blame you one bit being angry, that seemed like terrible service, loved the vlog, hopefully things will get better in the next vlog, Thankyou Mr and Mrs Bazza xx

Hi guys, how exciting that you came to Tokyo! I live here and will be doing a reverse travel to Orlando in a couple weeks! Sorry to hear about the terrible service on AA, I'll be flying United so I really hope they are better! When you arrived in Narita I would of advised you to take the bus to Shinjuku station which is only 1 hour, that's how i always travel to Narita or better still if you come again fly into Haneda. I look forward to watching the rest of this series and I hope you had an amazing time in Japan! I would have loved to have bumped into you guys in Tokyo!

Hi Barry & Maxine.....ooh what a journey eh? You want to feel safe and cared for , they definitely need to up their game for sure!!! Looking forward to seeing all your adventures in Japan 🤩🙌

Wow! Grateful for this vlog. I was going to book AA this year, but not now. Thanks again!

I hope you both make them aware of the awful service on board especially the safety side of that was appalling and worrying, I'm sure the rest of your trip will be amazing looking forward to watching your adventures 😍 ❤

I'm midway through this video and I'm really enjoying it. I like that we are discovering the seat features in real time as you discover them. I'm also enjoying your natural presentation style. Great job.

As an American Airlines EP, I can confirm the long haul service is hit or miss. Sometimes the crew hit it out of the park and 50% of the time they are the walking dead. Inconsistency is a business killer. I'd like to shout our to two of my favorite BCN-MIA FA's. Your know you who you are! Suzanne and Lizette! You make American shine!!

As a former flight attendant with the major European airline I cannot understand why those FAs didn't walk around with a tray offering water or any juice. We always did it, especially during very long night flights, and to be honest, for selfish reasons: just to stay awake! 😅

I’m sorry you had such a disappointing flight, you were both so excited too. I also get that you were more upset for Max because you wanted her to have a special flight. I’m looking forward to hearing things improved afterwards. Pouring the snacks into the bag in the lounge was hilarious though 😆 Go Max!

Long a** flight … no thank you! I could never prepare myself for that. I’ll just live vicariously through you and Maxine 😁 Can’t wait for the rest of the vlogs

So sorry to see such a bad flight experience when you have been waiting for it for so long, get a detailed report issued to the airline when you’ve got the time. Looking forward to the rest of the vlogs, thanks for sharing.

Great review, super interesting to see the service on the flight

Loved the video barry, random question what would your advice be on what to pack in your on board flight bag for helping on long haul flights.. I loved the veiw from your hotel room.

The best business class I have ever had was with emirates from Australia to the UK, they had stewards walking up the aisles with wine bottles all through the meal service to top up your glass, there was a choice of cocktails or wine or spirits before take off, bottled water already waiting at your seat and a thick mattress put on your seat for sleeping. The lounges at Brisbane and Dubai were also amazing. I flew american years ago from Birmingham UK to Chicago and back and never used them again. Looking forward to seeing the rest of your Japan trip.

What a long journey. My first thought: I would have made ample use of the good old call button. Years of travelling on ET and TK (and sometimes LH) have taught me that lesson. Thank you for the review & happy landings always!

Nice choice of song "I could never forgive you. I'm done." What a shame about that lack of service. Not good enough at all, but what can you do? You just have to make the best of it & not let it ruin your trip, but then moving forward you can protest with your money. Spend it elsewhere. That's a long, looooong travel day you both did but YOU MADE IT!! My daughter just yesterday had a 26 hr flight (2 flights) from Western Australia via Doha then on to Boston & she was absolutely buggered when she arrived. Long haul flights are not for the faint hearted! I'm so excited for your Japan vlogs. It's one of those places on the 'to do' list & it will be super fun to see it through your eyes. Thanks for taking us with you!! :)

Thank you for your long trip. Welcome to Japan. Please have a pleasant trip and make good memories.😊

We had better service in economy on our Virgin flight last month. Enjoyed the vlog, looking forward to the rest of the Japan vlogs.

That’s how long it takes us to get from Australia to Orlando, so long. Going to Japan however is only about 7 hours 👏🏻👏🏻👏🏻 cannot wait to get there next month. Look forward to the future Japan vlogs. P.S I’m always starving in travel day as well Maxine 👍🏻

Thankyou very much for this great vlog. It was full of detail which made it very interesting. I have never been in business class & honestly I don't think I would ever want to pay these enormous prices for what can be a disappointment. All flights from here to USA or UK are long & I just accept now it's going to be a day of discomfort & try to focus on the movies etc. I always take water & snacks but I do often walk down to the galley for extra supplies. Sometimes get in some brief periods of dozing but I don't even try to fall asleep any more. Despite the airline having had frequent complaints I must give cudoes to United Airlines- I took flights with them Australia to UK via USA return last year (economy all 4 sectors) & it was good. The cabin crew were very attentive re safety aspects & came regularly with water & snacks. I really enjoyed your very informative video & have now subscribed to your channel. Best wishes from Sydney Australia

Hey Bazza's, thanks for the vlog. It was very disappointing to hear of the service you received (or lack off) on this Premium Flight. 9 hours without a drink of water is appalling. Above all is, safety of passengers seemed to be neglected. Hoping you both have a fabulous time in Japan. Enjoy every day to the FULL. xx

Hi Bazzas looking forward to the rest of the vlogs as i have just returned from Japan. I did a solo trip and didn't visit the parks spending most of my time in tokyo and visiting kyoto and osaka.I flew ANA london to Haenda and the flight and crew were top notch, no shortage of food and drink in PE.

Maxine, you travel like me. Loveit😊

Hi Barry and Maxine - such a shame that you had such bad service on the flight - I do hope that you put in a complaint to the airline. I have been watching your vlogs from when you started vlogging and you are my favourite couple on KZfaq - really natural down to earth people. Keeping my fingers crossed for you that your holiday improves. Looking forward to the next one 👍

Great travel day vlog, pity about that poor service on board the AA, I'd have been fuming. We had a poor experience flying out to Orlando with Lufthansa in 2008 (2 of our backseat entertainment screens didn't work and the attitude of the cabin manager totally sucked). Looking forward to hearing what you think of Tokyo and DisneySea as it's ranked as one of the best Disney parks in world.

Hey guys love watching your videos :) im bringing my family over end of june i was just wondering iv you knew any good taxi service that is good to use for airport pickup from mlb to international drive x

My worst ever flight was with north west ! You really should write and complain as I totally agree with you both the service was appalling and I’d be worried about safety as well ! No way could I manage with out a drink in 9 hours! Those sears aren’t cheap ! Great vlog x

lovely couple...done subscribing to yer channel.

We’ve had amazing service on short haul BA business class . Always brought drinks on getting into our seats before take off even . Then meal and more drinks . I know shorthaul I’d different as it’s a quick flight but service is service ! A smile , a friendly chat and PRESENCE is what it’s all about to me . I certainly would never ever pay for business class . I always try and use airmiles if I can .

I agree Barry. For that price, it should be at least "good" service. Hopefully the next videos show you guys having a better experience.

What a shame regards both of your flying experience this trip 😢Lady Maxine your wee hubby was hoping for you to have the best travel day ! on route to your even better and memorable days ahead !! Wonderful things to come guys 👍🤗♥️

Ooo Bazza, Maxine that was gruelling...I would have been pressing my bell for service, then more running around in the railway station. Manchester to Vegas is enough for me...11 .5 hrs. I'm sure you recovered quickly and had a great holiday.

Glad to see you have made a formal complaint....i coukdnt believe it absolutely disgraceful, cant wait to see the vlogs xx

Most airlines don’t disrupt pax rest time during a night flight with a service in the middle regardless of how much money you’ve paid or which cabin you sit in. If you need anything and don’t want to leave your seat just press the call bell and someone will come to take your order. There would only be a service mid-flight if you are on one of those monster flights like an 18-19 hour one.

Wow shocking service, must say though you both looked great considering you’d been on board for so long

Virgin crew are always so friendly ! As soon as we are getting on a plane we always chat to the crew and then they know you are ok and they will give you attention. Our friend is a crew member for virgin and he loves to chat to customers . It’s all about being kind

I’ve never flown AA business class (and probably won’t now) but I do fly business to Europe, Africa, a lot and I’ve never had that happen where 9 hours passed with no contact. On Air France, the flight attendant topped up my wine every time she went down and up the aisle. That really is shocking for the class of service you were paying for.

That in flight service was atrocious, I`d expect better than that no matter what the cost! You must`ve been knackered when you finally got to the hotel. I really hope the rest of your trip is enjoyable, and all that you hoped it would be; absolutely a once in a lifetime bucket list trip.

When we went to Japan we were amazed by the service and politeness everywhere. We spent time at Disney and a day in Universal Osaka but everywhere we went the people were helpful. On the train WEAR A MASK! So good to see people actually caring about not spreading viruses everywhere on Japanese transport and we went before Covid.

You’re 100% Correct! Inexcusable!! American carriers and their Flight Attendants are the worst! Again, when paying $10k for a ticket, I don’t want to hear, “We’re only here for your safety”. Nice vlog. Thank you.❤

Wow what a travel day totally agree with your views on the very poor service you got on this flight hope you will give some feedback to the airline

We flew with them in economy from Heathrow to Los Angeles on our way to Australia 🇦🇺 in April and the service was exactly the same in economy we only saw them collecting rubbish between the meal services. We flew Quantas economy from Los Angeles to Australia and the service was amazing 👏

Poor Maxine. The tiredness is reflected in her face at the very end. Hope she got a good night’s rest. Your experience with business travel shows.

My worst flight was American too. San Francisco to Hawaii. We thought they were on strike, like no one did anything but close the door. That was a long time ago though.

Evening guys interesting vlog even as I write this my son is about to leave Orlando and we fly out this Sunday with Virgin I prey our service is a lot better than yours, just a note we are surprised you took the nuts on the plane I was convinced they had been banned, keep safe Andy and Vonnie and here’s hoping we bump in to you

On your next flight you might ask the flight attendant to show you the FA call button. It's remarkably effective if you want service.

Sorry your main flight was disappointing and hope your return was better. We flew BA Business Class from Manchester-Heathrow-Haneda in January on the 787 Dreamliner. Seat configuration was the same as your flight. Both our flights to and from Tokyo were classed as night flights so we too had at least 9 hours between meals. I think that’s quite normal for a flight of that length, in my experience anyway. Our menu mentioned there would be self service food in the galley which consisted of salads, sandwiches, sushi, yoghurts, fruit/fruit salad and loads of different snacks, crisps, chocolate etc. Hot and cold drinks were also available., and there were at least two crew members in the galley at all times. A Japanese gentleman a few seats away from me used the “call button” several times during the flight and never left his seat other than to go to the bathroom. Good to see you had a decent Business Class flight with Aer Lingus because we’re doing that flight MAN-MCO in October - hopefully free of children running up and down the aisles 😡 Looking forward to the rest of your Japan vlogs.

As a AA employee I do have to say our flight Attendants are more into their layover rather than the service they provide to their passengers. Its embarrassing but think they just dont care.

Naughty Maxine, theiving the nuts, love it 😅 x

Loving all the Tokyo stuff - we are going in August - did you fill any online entry forms in to enter Japan (ps we have some friends who are BIG Lodge Guys fans - always in contact with them!)

Gosh I really feel for you both, such a long journey to have such poor service, I hope you make a complaint to the airline company as that was utterly unacceptable. I hope the rest of your holiday is more enjoyable. Have fun x

Hi Barry and Max. On what should be such an exciting and fun travel day for you both, I am disappointed to hear about the Premier (or lack thereof) you had flying with American. I could not even imagine paying the sticker price for those seats. I would have to either call their customer service department or send a complaint email. That is unacceptable. Barry, I know how much you wanted Max to have a pleasant travel experience. Hopefully, the rest of your trip is everything you want. Look forward to seeing the other vlogs. ~Ali 🎀🏰💖

Yeah, Max hit the nail right on the head when she said, "I wouldn't have been happy if we'd paid for this". My sentiments exactly on Virgin Upper Class back home last October. And, to compound the hole disappointment when we arrived back at Manc. there wasn't a stand so we had to park up and get bussed back to the terminal.🙁

I was shouting thief when Max was pouring the nuts in the bag in the lounge too 😂😂 😱 what a horrendous flight 🤦‍♂️ not what you need when you’re on there for that long and for what it would of cost if you was paying cash! I’m just glad you stopped filming in the toilet before before sitting down Baz 😂😂😂

Sorry the service was so bad. As you say Barry, it the lack of attention to safety that’s a real concern.🙁 Looking forward to your Japanese blogs.🇯🇵

We had an internal flight with American Airlines last year. Travelling with family members with peanut allergies. They were not interested at all. So unhelpful and refused to make an announcement to make fellow passengers aware. Crew were also rude. First time I have boarded a flight and not been welcomed aboard or at least acknowledged. Our BA flight home was a breath of fresh air.

When the FAs didn't come by to offer drinks, isn't there a call button you can push near your seat to summon someone? Have they done away with the call buttons? I haven't flown in a number of years so I may not be aware of the latest.

How disappointing budget service at premium prices emirates much nicer thanks for sharing 👍🏻🥰 hope you have a wonderful time!

I had two very hit and miss experiences on AA a couple of years ago. The first was from NYC to Hawaii and the DFW to HNL leg in the 777-300 which is domestic but still 8 hours and the service was excellent, just like international Business and we even managed to snag the first class international seat!. on the return we flew back via LAX and the second leg to JFK was on the same 777 in same seats but the service was utterly dismal. Surly flight crew, and when i asked for a glass of wine they stated that the wine was somewhere back in Economy and 'tut' they would have to go and get it just for me. I was gob-smacked by it. I put it down to COVID as it was Dec 2020 but still.

Wow what a long day!!! U both looked good for all that traveling. Shame about the service 🥹 xx

Sorry you had a bad flight experience. Yes. They should have done better. And the lack of safety checks. WOW. Glad you made it there safe though.

Looking very nice.

Hi Barry and Maxine that was a long flight, we had a long flight to Australia from Uk only on BA but we fou d the service lovely, the crew looked aftervus very well and so friendly, when we came to Orlando last week the BA staff were not good like you the seat belt sign was on and people were walking around and nothing was said not any member of stsff wss nice or pleasant to us, things are changing thsts fof sure but not for the best. X

Crap flight over bazza, now time to enjoy japan, look forward to the vlogs. Maxine, 4 breakfasts, my kinda girl 😂

I would like to think you’ll get some compensation for the total lack of service on the flight. Especially with the lack of attention to detail at take off and landing. Moving on, the view from your hotel window looks stunning. I’m looking forward to more from this amazing trip.

The service on American is hit or miss out of DFW. 4hour flight from DFW to San Juan and one service. The crew sat in the galley the entire time. Early flight out of San Juan on the return the crew was lovely and attentive. Dallas based crews are sometimes not so nice.

Unbelievable really ❤

I agree, safety briefs have become non existent as wellas safety checks on the US carriers. Im a cabin crew myself so I cant help but observe while flying as a passenger. The crews always disappeared and while ringing the call button it takes forever. I hope they can get back to the heart of real customer service in the future. I also hope they gave pajamas and bedding for that price. Thanks for sharing.

Absolutely ridiculous. You should demand a refund. Thank you for the useful tips. Looks like an amazing adventure.

We just traveled home from Orlando to LA then LA to Australia with 2 kids. Longest day in history. We traveled with Qantas from LA and we definitely got better service in economy than what you got in business. I would have been so upset if I paid $10,000 for that trip. What a disgrace! Hope you had/have an amazing time in Japan

I like flying with Virgin as well. Not very impressed by BA. They tend to feed you and then bed you down quickly. Years ago we flew with Thai International. They must have been up and down the aisle with drinks about 8 times. The service was faultless and that was in Economy. All the women on the flight received an orchid corsage before landing which was a lovely touch. You're so lucky to finally get to Japan. Hope you had an amazing time. Looking forward to them.

Thanks for making this very watchable blog despite poor service from American. You also reminded me of the rather weird business class convention that passengers are all single! Why is there no seating option for pairs in this class?

Try Japan Airlines the next time. I went to Haneda this winter and enjoyed their service and roomy seats! They had a snack station, gave us two great meals (dinner and breakfast), came around often with tea and coffee. I also loved the bidets on the plane! I agree, WIFI should be free when you are traveling! Nonsense to nickel and dime travelers at crazy rates!

You’re right! Actually, when you pay money for an air ticket, you’re buying a contract for that flight and that includes great service; more so if you’re paying 10 grand for it. You definitely deserve better service.

We did a lot of long haul flights out of Australia, never flown American but other airlines have been really great and others very poor. When it’s a long haul flight no matter what class of seat they need to know their job well and like people lol or the experience can seem endless.

I flew American in economy round trip from the US to Israel last July. My economy seats weren't great, and it was very crowded with passengers, but the service was actually good. They brought snacks, meals and offered drinks through the night. The food wasn't that great, but the service on that flight was good. I would hate to pay as much as your seats cost and be ignored for 9 hours between services. You probably should report it to American. But service jobs have really suffered since Covid shutdowns. It's as though no one wants to work anymore.

Thats terrible service I would definitely be writing a letter to corporate when I got home I hope the rest of the trip is smooth sailing

I’m shocked they served nuts!

Totally agree you pay that kind off money the service should be spot on so don’t blame you for complaining hope you say something

I’m amazed you just didn’t just hit the service button at your seat. I can’t stand flights where they are a continuous presence when everyone is trying to sleep so much prefer ringing for service when I need it.

Sorry that you did not have a good business class service from the FA. I had many AA business class flights between NRT and DFW, the FAs were generally friendly and attentive. However, unlike the asian Airlines, AA in flight service is still lacking but much better than 6 years ago.

What terrible service!!! I'm shocked that a seat on a flight can cost that much, yet you don't get any basic service needs. I do not doubt that an email/letter has already been sent to American Airlines. We hope you get the response you want and need. An update on any response would be interesting. Great video, and we are looking forward to watching your Tokyo vlogs.

Enjoy Japan

I completely understand what you was saying on flight That's the service we got from air lingus from uk to mco No water tea coffee pop for hours rang the bell took ages to come then send me to back of plane to ask another member of staff Shocking service 😡😡

Been looking forward to this. Recently we were under the belief that nuts aren’t allowed on the flights due to allergies of others. Shame you had that level of service.

Absolutely agree with all your comments re the shoddy service on American Airlines. As you say when paying $10k each for a seat then you would expect 5 star service which you clearly did not get. I recently flew long haul, London to Singapore (12+ hours) with Singapore Airlines in economy class and the cabin crew were absolutely amazing and I received first class service. I shall certainly fly with them again but as for American Airlines, they obviously could'nt care less about customer satisfaction.

this just seems to be the norm now on all long haul flights you'll get the food service and you then get the rest down period when they dim the lights. and wont see anyone for 5 or 6 hours until the next food service.

Well Barry you weren’t moaning you were stating a fact if you pay premium you expect premium service , hopefully you let them know just how bad it was after all you’ve vloged it all 😂so you weren’t exaggerating, hopefully yous both have a lovely holiday in Japan ❤

I call it frugal, frugal 😅 Breakfast looks really good.

I have flown JAL and British Airways to Japan they all follow this flight service schedule…so in fairness AA didn’t fail to provide service as they expect you to ask if you need anything and let people sleep …what isn’t good is the flight safety failure ….

Japanese vending machines are amazing.

I watched with interest. It certainly seemed like a 'long haul,' pun intended! You mentioned several times about the lack of service, and comparing to other airlines. I follow a fellow Brit, who lives in the UK but travels regularly to Orlando. He always flies with Virgin, premium economy, and records the journey, which I enjoy. They have a feature called a 'Wonder Wall,' whereby passengers can go and help themselves to snacks and drinks. Obviously he doesn't record the whole flight, so no idea if the crew come round and ask if you need anything as well! Just wondering if they came around while you were napping, and didn't want to disturb you. It does seem odd. I've travelled to Orlando several times from Gatwick, with economy, and I do remember the crew coming round several times offering water etc. The last time was 2013 so no idea if things have changed.

i love japan... its so much fun... be sure to check out Kabukichō

You are very correct if I was paying 10k for that flight I would expect better service.

When travelling long haul, I have learnt to avoid US carriers. I find their services subpar compared to some of the flag carriers. Not sure if you agree, but having been a flight attendant for many years, this has been my observation. In your case of USA to Japan, both ANA and Japan Airlines offer a great service.