I'm about to start as a service advisor soon with no prior experience. Your videos has been a help!

Great content Chris! I manage shops for the owner of several Meineke facilities and alot of what you're saying hits the nail on the head for me. I really want to take my game to the next level and your podcasts are helpful. Thanks for everything.

AWESOME CONTENT CHRIS, GREAT JOB. I own an independent shop but I have been following your videos for years and read all your books.

This is so relevant and true, its not even funny! Forwarding this link to all of my Advisors right now. Thanks, Chris!

Great job ! Consistent and preparation to succeed loved your video .

This is an excellent video. Very knowledgeable, educational and very helpful in providing a great and reputable customer service.

Hello Mr. Collins, Thank you for this great content. I’ve recently achieved a service advisor position at a Nalley Toyota. I’ve been in customer service for 7+ years and also been a self made automotive mechanic for 5+ years. And I’m a people person. My goal is help serve to make someone’s day that much better. But I appreciate all of your content. I’m taking copious notes. I feel pretty confident about it though. I know there’s so much to learn but that makes it fun. Thank you again for the tips. I will follow up in a few months to let you know how much I’ve progressed. Keep up the positivity and content

Fantastic video! Great to hear some truly valuable insight from seasoned veterans of the industry.

Regarding generating leads: When I was new, I stayed an hour plus every day after everyone else left and answered the phones. So many people call after we "close". Even now, if i want more tickets flowing through me, I try to beat everyone and answer the phone first. 😁 I start building that relationship right away and make sure they remember me and ask for me.

Tons of positions where people can be relocated if they don't like people, such as parts, recon specialists, etc. I think "liking people" can be taught since I struggle with it but I don't have any kind of "dislike" for people, just that I am not very well experienced in connecting with random people.

As a service advisor, I loved the video. Great content, always searching for new and better ways of being the best I can be. Thanks guy's. (New subscriber)

These are very great videos.

So I'm still watching and I love this guy! What's his name? Thank you! He speaks my language ...

I wish I could one day have an opportunity to be on one of your shows. Been in the buisness 31 years now and you know and teach what I try and show others!

Great content. Thanks!

Telling the truth is such a huge thing. As a tech, had an advisor tell the customer we were done with her tire patch and were putting in back onto the vehicle...even though she knew i had just pulled the vehicle in. Well, couldnt find the wheel lock key anywhere in the car, and the one in the master set we have is broken. SO, couldnt take wheel off to repair it, and the advisor was almost in tears and hiding in the shop because she didnt want to go talk to the customer and tell them. We had to find an impact socket, hammer it on and gun the wheel lug off and rush the repair to save the advisors ass.

Hello Chris, I agree with you about the glasses...I went through the same thing and when I started wearing them for reading, my eyes got dependent on the glasses.

Excellent content! Thank you so much for providing this to us. It’s so helpful. If you don’t like service, work in parts. 😂

First off I am a very new advisor. I know of cars but not all the mechanics. My dealership thinks I need to know how all the parts of a vehicle work, where i feel like that is the techs job to inform me of what’s wrong and why. So I can relate it to the customer. What do you think?

Thank you Chris. Your content are so helpful. I would like to know how to get the online training and the book. Thanks

First concern!! Amen!!! Amazing show! Thank you for the content!!

I watched this entire video guys and picked up a lot of tips. Thanks for the info. I started at Nissan in March 2019 and I have got to say myself I have been thriving and thriving. I love my job. I watched you guys when I first started and I believe it has help me a ton! Not even a year in and I won, one of four awards at the Christmas Party yesterday. I want to email you guys my numbers for the YTD. and I would love to win that Jeep also man. I need a new ride to match my new career lol. Can I send my KPI and Sales to email?

I’m thinking about becoming a service advisor. Thanks so much for your videos. I’m about to dive deep

I am being considered for a service advisor position at a major dealership. Coming from the body shop industry and the security I've found there I am very nervous about the commission based pay plan as I've attempted that once before as a body shop estimator and quite frankly failed pretty miserably but I also learned a lot that helped me become successful in my current position. I interviewed with this dealership and even knowing my background they are ready to hire me, so there is something they see in me, but my cynical side is saying they're just grabbing warm bodies. However, watching this video helped me understand what additional questions that I need to ask to make an informed decision. This is probably one of the toughest decisions I'll ever make because part of me wants to stand pat and secure in my current position, but the prospect of being able to reach a level of income that I had previously thought was unattainable is very enticing. Any advice? (BTW, I am married and work/life balance is extremely important)

I got a job as a service advisor at a dealership. I start tomorrow. I'm so happy you made these videos because I didn't even know what a service advisor was until after I applied. I know nothing about cars. I know how to check the oil and that's it. I was honest in the interview but I told them I can learn fast. So they are giving me a shot at it.

Great content. Go Hawks!

Hey Chris, good video. I've been at A Honda Dealer in Canada for about 1.5 years now as a service advisor. I seem to be having trouble with repeat customers not wanting to do work and only come in for warranty work or oil changes and decline services. This also seems to be almost 50% of my clients for the day (usually 10/19 Ro's), Any advice to help change this as its lowering my monthly average .

At vw the service writers were fired if they Received 3 less than perfect CSI's a month. 99 out of a 100? Fail. 4.75 stars out of 5? fail.

What’s the website to learn service adviser

your not a real seahawks fan if you ever mention that play. Super facts 😂💀

I left the service advisor job because it didn't match reality. I used to get paid parts and labor...now, they just want to pay labor....nope, I don't think so.

If you dont like people you should be a tech! As a tech i talked to maybe 1 customer a week 😂😂

Sorry to disagree but the recent concept of “know nothing” advisors is one of the biggest problems in the automotive industry these days! The reason I believe this is because the advisor is there not only to build rapport with the customer but to also there to protect the customer from unscrupulous techs, which EVERY shop has! Often it seems the “know nothing” advisors are hired by service managers who themselves know nothing about the automotive repair industry, were terrible advisors (ie couldn’t make any $ honestly) or they want to be able to take advantage of the know nothing advisor who doesn’t know what a good or poor pay plan is! Which then leads to a constant advisor turn over which looks bad to customers!

80% of rechecks are because how it was written

Totally unethical. Don't back bite your fellow writers. They need to support you when you're not looking. If you don't have the trust of your coworkers you open yourself for revenge.