I think a 2 way dash cam is a must to protect yourself from road issues accidents and problematic passengers... In case there is a doubt or argument you watch the videos. Everyone who spends a significant time on the road should have one.
@TroveLessTraveled_6 жыл бұрын
100% agree! My wife recently got in an accident (fortunately with no one in the car) and the first thing we were thinking is how much we wish we had a dash cam!
@jmess63806 жыл бұрын
3000+ trips and I think a camera might have helped me about 4 times. Not going to worry about it. Life is too short and I don't want my passengers thinking their conversations are being recorded. What happens in my Uber stays in my Uber. I am taking a risk but I am a big boy and I can handle it. Plus you always get some cool stories to tell people about your worst Uber riders.
@TroveLessTraveled_6 жыл бұрын
I can agree with that. Up until this point, a dash cam would have helped me 0 times, but never say never... I think it would be fun to have recordings of awful passengers personally.
@shythawks95496 жыл бұрын
Michael Ishay Raveh absolutely
@MichaelRaveh6 жыл бұрын
Some say a dash cam is also helpful to prevent issues. As passengers will not do crazy stuff on camera...
@michdax76275 жыл бұрын
1:47 #1 Buy all weather mats 3:50 #2 Buy air neutralizer/deodorizer spray 5:14 #3 Buy individually wrapped candy in bulk 6:59 #4 Buy bottled water 8:21 #5 Playlist with good music 10:04 #6 Car cleanliness 11:26 #7 Promote conversation 14:02 #8 Dress appropriately 15:22 #9 Ask rider if they have a preferred route 17:18 #10 When trip finishes, make eye contact and thank rider
@TroveLessTraveled_5 жыл бұрын
Thanks for doing that!
@rudolphfernandez28315 жыл бұрын
..., 11..., 12...
@JohnPetersonTX5 жыл бұрын
All really good tips. I had not thought about all weather mats, but will be buying some once I hit my second $1K in earnings. Watching out for them on eBay now... Bought my dash cam with my first $1K in earnings. Love the candy in cup holders idea. Already doing most of these. Really nice to have other customer friendly drivers confirm best practices :)
@assadazizullah25565 жыл бұрын
Uber drivers aren't robots, chill...
@paultapable4 жыл бұрын
Mich Dax This list was really helpful! Thanks Mich!
@depmodealex5 жыл бұрын
4.97 with over 2000 rides. I just keep my car clean and smelling good. That's it.
@TroveLessTraveled_5 жыл бұрын
That's most of the battle! All the rest I do is just a little bonus to make up for my bad jokes while I'm driving!
@MoMo-2065 жыл бұрын
4.96 with 5k rides. I do the same. Clean car and nice smile. People love the simplicity.
@nikus20135 жыл бұрын
Agree with you, I have 1900 rides and 4.98. Dress nice and keep car nice and clean!
@zakariahlafreniere13325 жыл бұрын
Alex Maldonado right bribery unnecessary
@LIG875 жыл бұрын
damn yall put some miles on your cars!!
@godfatherNYC6 жыл бұрын
"I swear I don't smoke weed when I drive." Puts on Reggae playlist.
@TroveLessTraveled_5 жыл бұрын
Haha! People ask me about that sometimes, but honestly, I just love the way the music makes me feel. If I'm by myself I'd probably choose 80s rock sometimes, but it's not always a fan favorite.
@JessicaPinkstone5 жыл бұрын
LOLOL 😂 As his wife, I think this is a hilarious comment! Trust me though, he is as straight laced as they come.
@stevedavenport12024 жыл бұрын
2 funny!
@South_Texas_Fail5 жыл бұрын
I have a 4.93 and I don't offer water/juice/candy/gum. I ask passengers how their day/evening/night is going, respond accordingly and get them where they are going. The only thing that I do when I drop them off is ask them if they have their phones, wallets, keys ext, and tell them to have a good day/evening/night. Other than that I just keep the car mostly clean inside and out and make sure it doesn't smell bad.
@TroveLessTraveled_5 жыл бұрын
That's awesome advice especially for driving at night! I left my wallet in a Lyft in Hawaii and didn't have it until 3 days later when I was leaving I finally got in touch with our driver. Was a horrifying trip!
@jayw.53086 жыл бұрын
The more I watch these videos about uber and lyft, the more I want to do it full time. Great video and thanks for the info!
@TroveLessTraveled_6 жыл бұрын
It certainly can be fun to hustle and make a decent living. Plus, immediate pay uts??? Game over right!?!
@kuro72026 жыл бұрын
California Rideshare, ignore these haters. I think what you're doing is great and don't ever stop. You seem to make a phenomenal experience for not only the rider but yourself also. Hope you keep killing it and keep making videos.They are very interesting to me.
@TroveLessTraveled_5 жыл бұрын
I'm not too concerned about what other people have to say. I'm fine with people disagreeing as to what makes someone a top Uber driver, but there really isn't a fair metric to use besides driver rating. I recently took a ride from a driver with 11,000 trips. His car was filthy, but he was a pretty nice guy just trying to make a living. I gave him a 5 and tipped him like I do every ride I take. Most people obviously don't have a problem with him because I think his rating was like a 4.81, but it's plain to see a few little improvements would help him stand out and probably get tipped more often. If you're going to use Uber as a second or even a first job, you might as well treat it like a job right? Costs very little to do the little extra that I do and it yields results.
@VaxKuAra6 жыл бұрын
I have a 4.96 been driving 4 years over 5 thousand rides. Did none of them. No candies no water. Good music, iphone charger, and good conversation. Remember, its nor a limo service. They know that. You don't have to go all the way out. People will rate you 1 just because they dont like your hair lol.
@murdm135 жыл бұрын
Same here
@drksole36665 жыл бұрын
I'm a 5.0 rating with over 1500 rides. No water. No snacks. Just awesome personality.
@TroveLessTraveled_5 жыл бұрын
Thanks for being an asset to the rideshare community!
@Adam-np5jx5 жыл бұрын
4.99 rating in Lyft. Smile. Don’t be an asshole. Keep your car clean. Drive well, keeping as much of a distance between you and the car ahead of you as possible. No sudden stops and fast accelerations. All stuff you’ve heard before but it’s really the most important. Make your car smell nice but don’t overdo it. I use organic essential oils personally. Ask your rider how he or she is doing/how his or her day is going. Their response gives me an idea if they want to talk or not about 75% of the time. I also play casual and relaxing music.
@felomelo6 жыл бұрын
I agree 💯 I am 4.94 Uber driver in San Diego And do exactly the same thing and I was shocked when u suggested reggae. As playlist because the same idea you mentioned that made me chose reggae over any other type of music. KUDOS 👍🏾
@TroveLessTraveled_6 жыл бұрын
Great minds think alike Nelson! Thanks!
@theisrealites6 жыл бұрын
Great video man! I use a great business module and have success, but something told me to watch your video. Sure enough, 1-9 I exercise but you left a great tip with 10. Great 101 training session👍🏼
@TroveLessTraveled_6 жыл бұрын
Thanks for the compliment! I'm sure there are many things other drivers utilize to help them out. I am sure I can improve by using other's tips as well, these are just things that have personally helped me and I'm glad I could add 1 to your arsenal!
@allnightkid5 жыл бұрын
Great advice, pal. You are very articulate in explaining your recommendations and you obviously understand "professionalism" and "customer satisfaction". If Uber has any kind of "training" program, they should promote you to be a trainer of the newbies. Good job!
@TroveLessTraveled_5 жыл бұрын
Thank you so much for the kind words and support! Man I actually would love to work as an Uber trainer. Would be a pretty sweet gig!
@juanortiz4535 жыл бұрын
These are really good tips for the newer drivers and for those with low ratings. I always have water, snacks, tissues, and phone chargers. These actually help a lot when you have a long distance trip. Another thing I started having on my car is emesis bags (those are the blue bags you see at the hospital for vomiting) they come really handy for those riders with motion sickness or your typical drunk late at night. I have a first aid bag with a few OTC medications. I work EMS full time so I can relate a lot when im doing uber.
@TroveLessTraveled_5 жыл бұрын
Yeah, emesis bags should be something I add to an additional video! Have you had passengers throw up in your car at night??
@juanortiz4535 жыл бұрын
@@TroveLessTraveled_ Yes ! last night one of my late night passengers started vomiting instantly but I was glad he got a hold of the bag in time. Nothing spilled but the awful smell was in the air, he was even nice enough to tip me 12 bucks on a 2 mile ride. Honestly its a lot better having those because they're small and you can close them to cover the smell. I cant imagine going out of service because you need to clean up, been there done that and it sucks. best luck to you !
@jodiedurnerin26905 жыл бұрын
Great Video! Well presented! I’d feel comfortable riding with someone who was as conscientious as you! Great job, Erik!
@TroveLessTraveled_5 жыл бұрын
Thanks for the support Jodie! Seems silly, but I constantly think to myself "would my parents be proud of the way I conduct myself or proud of my driving style?"
@donaldmatthews98285 жыл бұрын
After 6500 rides don't really care.4.8 and dont care.most of these riders just want a cheap ride
@TroveLessTraveled_5 жыл бұрын
With the new Uber pro program it actually matters what your rating is. It can jeopardize your ability to access several features on the Uber platform
@swaynwonderland1635 жыл бұрын
I have 4.97 with 1240 rides in less then a year (which im proud of myself for so i understand)... However love the video i think all drivers should naturally take pride in whatever work ya do and do all those things you had listed... Great list! Need more drivers like ya!😎
@TroveLessTraveled_5 жыл бұрын
Thanks for the support! Obviously you're a great member of the rideshare community and it's people like you that make it possible for people like me to create a livelihood using the Uber platform!
@TheRideshareHub6 жыл бұрын
Awesome video man. Keep it up and screw the haters
@eboebreo5 жыл бұрын
I just started last week driving for Uber part time and about to hit 100 trips here soon. All the tips you have provided I’ve been doing and definitely works with the riders giving me a 5 star rating (except for one 4 star.) Good customer service goes a long way at making the riders trust you and making their ride as comfortable as possible. All I can say really is to stay consistent and have them leave with a smile. Mahalo from Hawaii! 🤙🏻
@ShinkuGouki6 жыл бұрын
I don't know who would dislike your video. You have a solid rationale and you're a clever businessman. You know that the customer is boss,and you put yourself in their shoes in order to see what they would and wouldn't like. Thanks for your video.
@TroveLessTraveled_6 жыл бұрын
I appreciate your comment! Anytime I'm working I try to take it seriously. Obviously as a part-time driver (and I'm sure all part-time drivers would feel the same way) I hope there's a day I don't have to drive at all! But until my other business pursuits get to that point I'll keep hustling and netting over $20/hr on a side gig that is mildly enjoyable!
@00nicklock6 жыл бұрын
lol i have 20k rides and my rating is at 4.97 my car is rarely ever clean, dont offer chargers or snacks. just 1 good advice i can give is to be a good peoples person
@TroveLessTraveled_5 жыл бұрын
If you know how to communicate with people you'll rarely have a problem being successful in life. Most people are probably not as gifted as you Ezra. I mean that will all sincerity. For those people who drive and struggle with a language barrier (maybe an immigrant who doesn't speak English well yet), someone who is a bit introverted, or maybe just isn't a confident driver, these tips may be invaluable for them. Thanks for the comment! I hope you continue to make Uber an incredible platform for part-time drivers like me to benefit from, both as a rider and a driver.
@DarkWisDumb2 жыл бұрын
Great profile, I’m 4.98 with 500 rides so far, just kind and friendly to riders and I always ask them what music they want on, of course keep the car clean and yeah that works pretty well.
@TroveLessTraveled_2 жыл бұрын
Thanks for watching! Thanks for being an asset to the rideshare community!
@ketolifestyle685 жыл бұрын
i uber full time in LA...(14 months) 4,646 rides... 4.92.................... febreeze is best.. i used to give water but most open it then put it back,.. nasty,, no more mints, they leave the trash everywhere,, or throw it out the window... or spit it out in my car.... done... no aux cord... just chargers
@TroveLessTraveled_5 жыл бұрын
I have had 2 instances where people opened a water and then put it back. Can't understand what these people are thinking sometimes, but it's the nature of the job. People tend to do 1 of 3 things with their trash: put it in the cup holder, put it in the seat back pocket (not a big deal), or take it with them. I just keep an eye out and try to keep it clean. It pays off!
@notmyrealname6084 жыл бұрын
#6 - - Find a car wash that only charges a dollar to wash the car yourself and stop by every couple of days. Takes five minutes and costs next to nothing. And vacuum if necessary.
@TroveLessTraveled_4 жыл бұрын
Here here! I started doing that recently. There is a car wash near the house that is $1 for 2 minutes. I'll just put in $1 and give it a quick soap and rinse. It's just like doing dishes. The quicker you get to cleaning the quicker you get the dishes clean. If you only wash your car once every 2-3 weeks it takes longer to clean. $1/week problem solved.
@davidchmielecki29675 жыл бұрын
Customer service is always number one on the list.How you treat the rider is always number one on the list.
@hipgnosis52085 жыл бұрын
I picked up an old guy this morning with his 2 grand daughters. He was baby sitting for his son and taking the oldest one (5 years old) to school. The youngest was a baby and I helped the guy install the carseat in the back and unhook it later. I had to take my son to school a little later. I took them to school and waited with them at a nearby gas station until another driver could pick them up for the return trip so I could leave for my son. The next driver was a real piece of work. Car was filthy inside and out. Young thuggy guy. Never offered to help with the rider's things and car seat. I felt bad for the old guy having to go from me to the other guy.
@TroveLessTraveled_5 жыл бұрын
Michael, just shows how important it is to always be professional right? If your experience was positive enough to outshine the negative experience he may have had right after you, he will probably still choose Uber/Lyft in the future. For that, all of us in every city benefit. If he takes a trip to California and his experience with each of you was terrible he may choose another means of transportation and that affects me. See how we're all really on the same team?! Keep up the good work!
@violetbrown89985 жыл бұрын
I don't drive Uber. I don't use the app. Thoroughly enjoyed your vid. Much respect!
@TroveLessTraveled_5 жыл бұрын
Thanks mate! Thanks for the support!
@TS-eg8dm5 жыл бұрын
All you need to do is take your air circulation off in your car and your car Will Smell fresh, the reason why most cars keep oder is because 96% of people keep the air circulation on in the vehicle don't realize that it actually traps the air in the car, think about it, make sure that U arrow shape is off😉
@JoanBette5 жыл бұрын
Bath and Body Works room sprays are perfect for keeping the car fresh...they are small but just two sprays gets the car smelling fresh. Everyone that gets in my car says “wow it smells great in here!”.
@Operationgetinverygoodshape4 жыл бұрын
I hate Uber so much got fired 4500 rides 4.92 and got fired for safety concerns . I never got in an accident . I went above an beyond for every rider in Boston
@doThatGWalk4 жыл бұрын
I believe this, what ended up happening?
@davidebiember6074 жыл бұрын
Thanks for sharing these great ideas on how to get good ratings on uber You are a great salesman and i will take your points to heart.
@TroveLessTraveled_4 жыл бұрын
Thanks I appreciate the support!
@marybethkelley27445 жыл бұрын
Very informative. Thank you. I’m only 23 rides in and I really like your style. I totally agree.
@TroveLessTraveled_4 жыл бұрын
Thanks for the support!
@bears4life3665 жыл бұрын
Brother,thank you for your advice. I learned few things from your video. However, my rate is 4.99% 98% acceptances and 3% canceled ride. I guess I can consider my self 1% uber top driver.
@TroveLessTraveled_5 жыл бұрын
Looks like you're already out there killing it! Glad to see it. Hopefully, I was able to help in some small way!
@biscorbit5 жыл бұрын
Heavy construction and congestion is my killing ratings in Chicago! Plus customers trying to bring too much luggage for a small car. These people act like they ordered a limo! Also most drivers don't have room to waste with water bottles and a cooler to keep them cool. I feel the review system is broken if you have to bribe customers with freebies! Just not right!
@TroveLessTraveled_5 жыл бұрын
I've had that happen a few times to me as well with the luggage. I had passengers bring 5 suitcases for 3 people in my Prius for an UberX. They wouldn't fit in the trunk so I reasoned with them. I explained it would probably be a more comfortable albeit more expensive ride to cancel with me and take an UberXL or they could each put a suitcase on their lap. They chose a suitcase on each lap and left me a tip afterward. As far as bribing customers, for me it's twofold. Yes, it improves my ratings, but in my opinion (and the numbers match) I make it up and more in tips. I don't solicit tips or ratings. I just invested in myself and it's paid off. I'll tell this story again. I took a ride recently with a driver who had 11,000 trips. His car was filthy but his rating was still a 4.81. I think that was largely due to his kindness. I had no problem leaving him 5 stars. So if the only thing you can do is increase your happiness, that will probably be sufficient for most people. Thanks for the comment Nic and good luck out there!
@EpicEternal24 жыл бұрын
I hate drivers who put on too much perfume. I had a driver who had 3 air fresheners on the vent!! And that gave me and my wife headaches! Just keep it odorless please! And I am just a rider!
@TroveLessTraveled_4 жыл бұрын
You’re telling me dude!
@brkitdwn3 жыл бұрын
I'm a driver, and clean my car prior to driving. I hate all scenty things, so, you'd only be smelling a windex or light cleaner scent if you got in my car. I check it after every ride, and I'll stop, get out, and clean shake carpet just so when the next rider gets in, it looks fresh and clean.
@Astro8way5 жыл бұрын
In one month, I did over 346 rides and my rating is 4.92. Thank you for the info!!
@TroveLessTraveled_5 жыл бұрын
Keep up the hard work! You're a benefit to the rideshare community!
@andreap36695 жыл бұрын
I did candy at Halloween one year, but people are on vacation in my market...too many wrappers cluttering up my car! Not worth the hassle when I'm busy. Would rather have a clean car!
@TroveLessTraveled_5 жыл бұрын
You're right, I am working on a solution for the trash!
@jacquelynn20515 жыл бұрын
Thr amenities are great. I was an uber passenger for 1 year. I have a 4.98 rating and I took about 600 rides and EVERY Uber/Lyft driver got a 5 Star rating from me just for getting me to my destination SAFE and timely. I even argued with a woman who was speeding thru the park (25 mile zone and she was doing 40) at 5:30 a.m. no less (I'm a nurse omw to work). I just warned her that the cops WILL lay in the cut and you Will get ticketed and if you were exercising in the park or your kids are playing etc...you'd want safe drivers. She apologizedgized. This combative itch got me to my destination SAFE. I gave her 5 stars. I'm not that darn petty but unfortunately some people are.
@lauradubuc695 жыл бұрын
You Sir are indeed a top driver. Very professional and very logical. I'be been driving since October of 2017 and I also follow those rules myself. The 11th should be under no circumstance should the driver answer his phone and carry on a conversation. When you are driving pax it is all about them and there comfort and safety. You call them back when you drop off. Thank you! Great video😊
@TroveLessTraveled_5 жыл бұрын
Thank you for the overwhelming support! I think if everyone were to view their rideshare driving as a professional experience they would see far better results, network better, and just overall feel better about themselves. I agree on tip #11
@loncaselton4 жыл бұрын
Closing in on 5400...your rating...pleased to meet you...lol...it is always great to meet a fellow Customer Service Professional...some of these jokers think this is just a job...
@isaaca23124 жыл бұрын
I have just over 11,000 uber rides with a rating of 4.92, i never offer any water/gum/mints or ask them if they prefer a certain route. Just ask them how their day is going and talk to them if them want to talk and say have a good day
@TroveLessTraveled_4 жыл бұрын
A little conversation can go a long way! Good job out there providing excellent service!
@randomcrow81726 жыл бұрын
Out of 93 rates I have 90 5 stars I’m going to take your tips and apply it see what happens! Thanks for the tips.
@lisamartin74426 жыл бұрын
Number #2 made me laugh so much! I will take this in consideration considering were legalizing here in Canada soon :) Thank you for your time and great advice -
@Ravaun16 жыл бұрын
OZIUM ALL DAMN DAY!! I keep 2 cans for the stankies
@TroveLessTraveled_5 жыл бұрын
It's a miracle worker right?!? Most people don't even know how much they smell but I would really hate if the next person in my car thinks it came from me!
@palikariatl4 жыл бұрын
It’s hilarious! I’m such an innocent, I didn’t know that was a pot smell. I thought those who smelled that way had been drinking a lot of gin! 😆 I was like, “Damn! How much gin did they drink to smell like that!?” Finally, I figured thinks out. Marijuana is NASTY, smells NASTY! Ugh! I’ve also had drunks get in my car that wreaked like a whiskey bottle! Gotta keep the car smelling good!
@cappybenton5 жыл бұрын
Great video. I especially liked the info about all weather floor mats, your reggae play list and how listening to that is like being on vacation, and about making eye contact when you say thank you for riding with me.
@TroveLessTraveled_5 жыл бұрын
In LA you have to pretend you're on vacation to help you get over being in traffic. It helps lighten the mood when waiting at stop lights as well. Thanks for your support Cappy!
@shrimpcommander426 жыл бұрын
Great video. Houston driver here 250 rides in got my first 1* rating. Bringing my 4.96 down to 4.94
@TroveLessTraveled_5 жыл бұрын
The Uber trolls will try to bring you down with 1s. Just rise above. I get them too. That's why it's important to me to get as many satisfied people to leave a 5 rating, hence all the little things I do.
@mIck3yJ3054 жыл бұрын
I'm on my 50th ride and so far all I do is just ask hows everyone's day is going, find common ground conversation. If I get short answers and their stuck in their phone I just give friendly goodbye/good day.
@TroveLessTraveled_4 жыл бұрын
You’re absolutely right. Within about 15 seconds I can tell if I’m going to have a good conversation with the passenger or it will be mostly silent. Either way doesn’t bother me, but it’s certainly more fun when you get to interact with new people from around the world!
@itree45 жыл бұрын
Good tips. Good video. One important tip is to know when a rider doesn't want to talk. I've been in rides where I'm clearly busy and the uber driver is still trying to talk to me. It's infuriating.
@TroveLessTraveled_5 жыл бұрын
100% agree. I think that comes from experience. Most people are pretty introverted around new people anyways. I just ask a few quick questions and based on their responses I'll gauge if they'd just prefer to play on their phone in the back. Certainly, a skill to know when to shut up, but my wife is pretty vocal about it so I've been well trained!
@JRMOREJON4 жыл бұрын
2300 trips and 4.96 rating 1500+ 5 star ratings in Orlando Florida It CAN be done I detail my car, inside and out, EVERY DAY. I get many compliments on my vehicle cleanliness and car smell. I average 18 - 20% tips
@TroveLessTraveled_4 жыл бұрын
Your ceiling is only what you are willing to settle for! Awesome job!
@theluxlyfe2 жыл бұрын
Awesome video! 😊 you should add your playlist to the description.
@TroveLessTraveled_2 жыл бұрын
Thanks for watching and that’s a great idea!
@theluxlyfe2 жыл бұрын
@@TroveLessTraveled_ Hey can I add my playlist that help me get tips. It went from 10% - 16%
@theluxlyfe2 жыл бұрын
*helps
@KelleyBroussardMackaig5 жыл бұрын
I really want to commend you on the pride and honor that you take in your work. In this day and age, it's pretty rare seeing anyone who is willing to go the extra mile and not expect to be compensated, awarded or commended for doing it. You have a superlative work ethic which definitely makes you an asset to Uber, and I sincerely hope that they recognize you accordingly for earning that exceptionally high rating that you have. I think that there are far too many people in this world who are only willing to do the absolute bare minimum that is required of them at their jobs... And unfortunately, it's that insipid type of attitude that is becoming more and more of the expected 'norm'. Thank you for being such an exemplar role model, and as an Uber driver and as a rider myself - I applaud you & appreciate you very much!!!
@stevedavenport12024 жыл бұрын
I think being a safe driver is super important. Also, make sure your AC works in warm climates. I had an Uber driver in Las Vegas whose AC didnt work 😥
@TroveLessTraveled_4 жыл бұрын
Wow! Desert and no AC is a death sentence!
@Loverofengines1015 жыл бұрын
You are doing very good job my friend I tell you now is it very hard to make riders happy I have a 2017 Honda accord Touring with a black leather seat and heating rear seat my car is always clean but some riders still give your 3 to 4 stars because of the temperature in the car this is very easy to fix tell the Driver to change the temperature to the way you want. I completed 1620 rides with a 4.95 stars.
@TroveLessTraveled_5 жыл бұрын
Man, you are so right! People these days are just passive aggressive. Just simply ask me and I can accommodate nearly any reasonable request. Instead, they don't ask and just leave a 3...
@markcleveland52756 жыл бұрын
If you driving for Uber it's at your own risk especially full time you get in a accident they will leave you in dust doing the bare minimum James Rivers will do the best to screw you out of your just do you will be worst off after driving for them best to just bite the bullet and get a part time job as the best alternative you'll think you'll for having to work for less but the upside of not being screwed over will be the best for you.
@chaboondavis1236 жыл бұрын
Hey I was a passenger you picked up a few months ago and I enjoyed your prompt service. Btw I do appreciate the water but didn't take it only because I didn't know if it had been tampered with. Same goes with other drivers that offer candy or snacks. You just never know as a passenger.
@TroveLessTraveled_5 жыл бұрын
No way! Whereabouts was I when I picked you up? I have heard people whisper in the back wondering if I drugged the candy. I suppose you can never be too sure. at least with the waters if the seal is unbroken then you should be safe, but you're right you just never know with anyone these days. I hope at least I left a good impression on you and you're encouraged to continue using Uber or Lyft for your transportation needs!
@readallaboutme64005 жыл бұрын
Orlando Uber! I keep Coke, sprite and bottled waters in my car. My car is kept clean like new and my car is a carpool karaoke car! I try to keep things fun and professional. I love what I do!
@jessegarcia99515 жыл бұрын
This guy it’s cool asf no wonder he gets a lot tips plus he thinks about his costumers by getting stuff awesome video
@TroveLessTraveled_5 жыл бұрын
Thanks for the support mate!
@marijuanapuffs4 жыл бұрын
Hey brother I love reggae, Bob Marley!!! Starting uber today. Wish me luck.
@TroveLessTraveled_4 жыл бұрын
Hopefully it’s going well!!
@UberDCDriver6 жыл бұрын
Hello Eric, I just subscribed to your channel. A very good video you put together here. I am with you on ALL 10 of your tips. #11 would be to offer charging cables. 5 STARS!!
@TroveLessTraveled_6 жыл бұрын
Thanks for the tip! After another 500 trips I've been thinking for a few more tips I can suggest to people and that may be one of them. Also thanks for subscribing!
@AvsHockeyMan5 жыл бұрын
I have done over 1,100 trips with Uber and my rating is 4.97. I've done 7 of the 10 things you have suggested in your video. I three I have not done is have any wrapped candy, asked a rider if they had a preferred route, and I normally listen to sports radio and only on a few occasions have I been asked to switch to a music station.
@TroveLessTraveled_5 жыл бұрын
I've definitely thought of keeping the Bill Simmons podcast on when passengers get in the car but I'm a fan of providing a neutral experience for riders. I think candy is a great way to improve your tips and I've found it to be helpful in growing my bottom line, but to each their own. As for asking a preferred destination, if I'm taking someone to work or taking an older local who I assume has a routine I think it's a good practice to ask. Older people tend to not rely on GPS and may not be familiar with the route the app provides. Other than that it sounds like you're killing it out there! Keep up the good work!
@bartlawhorn27626 жыл бұрын
1669 rides 4.96 974 five stars 131 badges 43 notes Driver for 8 months now. San Diego
@a.j.d.84394 жыл бұрын
15,809 rides / 4.94 / 2.5 Years. 9,500 Five Star Rides. 2,000 compliments. Have 7,000 rides with LYFT. You all have a great day!
@alexj25894 жыл бұрын
Some passengers are way too picky and they give a 1 🌟 rating.for the dumbest stuff they dont realize how much it hurts a drivers rating..like a dirty windshield. Great video i just drive safe and clean car and drop off were they have to be
@ABBAManon5 жыл бұрын
In my experience, I noticed that the people who tip are the customers who are mostly middle class or lower.
@bakadeshi_aunstudios5 жыл бұрын
How do you know who is middle class and lower vs who is rich? Not everyone dresses like what they actyally make. I've seen millionairs in a basic tee-shirt, jeans and baseball cap.
@ABBAManon5 жыл бұрын
@@bakadeshi_aunstudios Well I grew up in South Central LA and I know the neighborhoods that I pick up from most of the time in the LA area. I personally lived in So Cal all my life and have a pretty good idea of the person financial status when I pick them up and talk to them.
@mary1983j5 жыл бұрын
Thanks so much for video!! I do uber in Laredo Texas and San Antonio Texas I always have smooth Jazz playing in my car and so far every one likes it but I always ask them if they want to listen something else !!! My rating is 4.94 1020 trips in a year !!! 😊
@TroveLessTraveled_5 жыл бұрын
Glad you enjoyed the video! Thanks for being an asset to the rideshare community! It's people like you that help the passengers have a positive experience and keep coming back no matter what city they're in!
@fantasma.b5 жыл бұрын
Great video I just started Uber a week ago and this came in really handy
@TroveLessTraveled_5 жыл бұрын
Thanks, I appreciate the support! I'll be putting together another one soon!
@YouTubeUtah6 жыл бұрын
I'm about to order those mats for my new prius. By the way you're making a great video, don't stop making them... you rock and i can see we both respect the hustle!
@TroveLessTraveled_6 жыл бұрын
I just bought a second pair off Craigslist for my wife's Prius this week which included the trunk mat for $80
@CZW100006 жыл бұрын
Ozium is the best for those smells. Pot especially. It seems to kill odors rather than mask them.
@TroveLessTraveled_5 жыл бұрын
Yeah, it's a life saver - well at least a hero for those of us who prefer fresh air!
@samarrowood66565 жыл бұрын
4.96 with over 4500 rides, two plus years, most of your suggestions are great, would not use reggae however, I use light jazz, instrumental only, very soft volume.
@mis.visiones9 ай бұрын
Same here
@murtheblur2 жыл бұрын
I am a 4.99 driver with 9000 rides. I don't offer candy or water. I do have gum, which comes in handy. Offering to young ladies after you learn they are going clubbing......gold. I do have chargers as well. Why do I have a high rating and get insane tips??????? For 5 years, I have passed out a $1.00 lottery scratcher to 99% of passengers. I get a roughly 3-1 rate of return. There is nothing better than getting a repeat passenger. They get so excited, because they know what they're about to get. There has not been a better idea presented to make the ride more enjoyable.
@TroveLessTraveled_2 жыл бұрын
What a great idea!
@chris_o9635 жыл бұрын
Dress appropriately..... I wear sweats and ball cap, and do just fine tyvm
@TroveLessTraveled_5 жыл бұрын
I'm not suggesting you can't be professional in pajamas and a night cap, but for me personally, I just try to be 1% better in every area, and the way someone is dressed does send a message. That's not debatable, however the way you conduct yourself speaks much louder than what you're wearing, I do agree on that.
@sootuckchoong70775 жыл бұрын
I do not talk unless they start! Anytime anyone tells me to go this way, I'd certainly follow. And I've reached 5.00 three times but it dropped quite quickly! I got scared when it reached down to 4.80 or 4.75! Most of the riders are friendly.. My car is clean inside, I clean outside as often as needed, simply wax it at least every 2 weeks, my driving is perfect, so I do not understand why the rating can go down quite fast! To go up is rather slow!
@TroveLessTraveled_5 жыл бұрын
The one tricky thing about Uber ratings is that it only takes into account your last 500 ratings. Older ratings after 500 drop off. So if you recently received a 1 or a 2 it will replace a 5 that drops off and you'll have to work back up. I clean the outside as often as necessary, but keeping the inside clean is mandatory. A little small talk can go a long way to making the ride better for people! Keep working hard and the results will follow!
@tudorme76805 жыл бұрын
Regardless is you are driving part time or full time, at the end of the day, Uber charges 25% of your earnings, then you have to set aside 40% for your taxes. That adds up to a lot of money deducted from your earnings, not including wear and tear on your car, racking up thousands of miles on your engine and everything else, you have to pay for gas constantly, after three years or so, you will need a brand new car, if not sooner.
@epayne6 жыл бұрын
It's very easy to see that you take this job very seriously. That's admirable in my book. You're doing a great job! Keep up the good work!
@queenb29675 жыл бұрын
I used charcoal neutralizer that I keep in the car that lasts up to 2 years. A pack of six for $20.
@TroveLessTraveled_5 жыл бұрын
I've read about recharging the charcoal in the sun. How does it work?
@adventuretrails1ato4 жыл бұрын
Got a 5 star 5.0 rating around 200 rides/ clean car/ reading your client is key!
@TroveLessTraveled_4 жыл бұрын
Car cleanliness is the most important thing you’re absolutely right
@animal93704 жыл бұрын
I have a 4.97 so far after like around 1100 rides. I don't do the Candy, Water thing. I just ask 3 questions to every rider... # 1 let me know if the temperature of the car is ok. #2 what type of music do u prefer. 3# Let me know if you like to follow the gps or go your own way. If the ask a question be polite. I personally always try to keep it short. . End of the story
@TroveLessTraveled_4 жыл бұрын
You're a champ! 11k rides is unreal! Way to crush it out there!
@FBurck4 жыл бұрын
I picked up some people from a horse show and had a sand box in my all weather mats; yes, only SAND
@TroveLessTraveled_4 жыл бұрын
Won’t be the last time!
@johnmcclane81615 жыл бұрын
Uber says that it takes a lot for a driver to receive a one-star rating. In fact, as of 2014, only 1% of driver ratings are one-star, and 5% of trips are rated three stars or lower. The leading causes of one-star ratings are fights or harassment, a problem that Uber has repeatedly struggled with. Average rating is 4.8. Want to be on top? Be nice, clean your car, drive carefully, as you would an infant or senior citizen :)
@thetruthforever67606 жыл бұрын
Dude!!! Awesome video man. Thank you very much for all the tips... Definitely will use all...
@TroveLessTraveled_6 жыл бұрын
Thanks for the support Jeremy. Feel free to share any suggestions on things you've done that helped you!
@oscarcha1006 жыл бұрын
4.94 also~ Tip #11 ask the passenger if the temperature is good~ i always ask if they need more A/C on a hot day or more heat in the winter months~
@TroveLessTraveled_6 жыл бұрын
That is so true. I have had a few times I haven't recognized someone was cold straight away and I could definitely do better at assessing the needs of the rider! Thanks!
@randallhall83206 жыл бұрын
Congrats on the rating! I'm in Dallas and fluctuate between a 4.94 and 4.95 on Uber, and I have a 5.00 on Lyft, after about 600 rides total. I agree with your points on cleanliness, conversation, dress, safe driving, etc. Just FYI I don't offer any water or candy or anything to riders. I actually do not have one single sticker or sign on my vehicle for Uber or Lyft (only sharing as FYI, my wife won't let me put any stickers on the vehicle and riders have never mentioned the lack of signs even once). I drive a 2014 Escalade ESV Platinum black/black but I don't do Uber Black or SUV. I focus on XL, Select for Uber, and Plus, Premier, Lux and Lux SUV for Lyft. My advice is to save your money and get a larger black vehicle ASAP for $20,000 that will allow you to drive in these categories. I run a net profit rate after gas of 84%. I only work 20 hours a week and net over $2,000/month after gas. I think the key is that when someone gets in my car their expectations are immediately exceeded. I am extremely friendly and patient, and will pretty much do whatever the customer wants within reason (stops, go to different location, etc.). I get tips on probably 80% of all rides.
@TroveLessTraveled_6 жыл бұрын
Tip on 80% of rides! Dude you need to make some videos on your tips to getting tips! Amazing. Keep up the good work!
@randallhall83206 жыл бұрын
California Rideshare I kid you not, for example last night I had my biggest tip ever! A group of wealthy couples asked me to stop at a burger place on way home. The guy handed me a $100 bill for being patient and making the stop. I always make extra stops, always. 90% of customers will tip big when you give them a great experience. I made $125 total on that one hour ride!
@anonymousworldwide7775 жыл бұрын
Idk what happened to me but my rating fluctuates greatly. And I think it depends on the type of passengers I get tbh. I was at 4.78 and I took pride to fix my driving style. And the ratings represented that because I eventually jumped to 4.91. That was my last rating 4 weeks ago. From that time to now I've gone down to a 4.85 (I'm at 2,100 rides). Which I just don't understand because I haven't done anything different since I've mentally checked-in to become a better driver. I'm less aggressive, I drive as smooth as I can, I keep the outside and interior clean at all times. Granted I drive a stick shift car, but that shouldn't have a major impact since I went from 4.78 up to a 4.91 back down to a 4.85. It's like the damn stock market. And I dead ass, would feel bad to see my rating go down lol and stress out about it. I guess just don't focus on the rating and drive safely and you'll be fine. At the end of the day, good rating or bad rating you're still getting paid! 💰 💰 💰
@TroveLessTraveled_5 жыл бұрын
Remember that only your last 500 ratings count towards your score. They fall off after that! So it's possible you had a lot of 5s fall off and then finally some old 1s fell off and you're leveling out. Keep striving for 5s and the tips will follow!
@ABBAManon5 жыл бұрын
It's crazy to see your rating drop when someone gives you a 1 star. When I started, I was at 5 stars for a couple of months. But then one night I had a problem finding a couple (2 men) who address led me to a cul-de-sac and I couldn't find them. Well I called them and found out they were about 100 yards away from me on the other side of the brick wall at a taco bell parking lot. So I eventually found them and apologized for the delay. But to make matter worse, they were arguing with each other for the whole 15 minute trip. Then when I was arriving to their house, one of them ask me where am I a going since I just passed their house. I showed them the Uber navigation, showing that I was going in the right direction. Anyways I turned around and got to their house and said bye and good night but they just got out without a word. Immediately I said well there goes my perfect rating and sure enough I received a 1 star. My rating dropped to a 4.8 and in the next couple of 100 trips I received a couple of 1 stars more. Not sure from who but there is nothing I can do about it. Now I'm at a 4.81. Oh well, I'm polite and keep my car clean so I'm trying my best to control what I can do. Since I only drive sometimes in the weekends from 10 PM to 2AM. I figured a lot of people forget to rate you anyways since they are tired and just want to get home.
@TroveLessTraveled_5 жыл бұрын
@@ABBAManon Unfortunately every driver gets 1s for no reason. I'm confident there is rarely a time a driver actually deserves a 1. Do I deserve a 3 or a 4 every once in a while if I miss a turn or something? Possibly. But, I've never deserved any 1 that I've received. I always try to make conversation with someone because it's much harder to leave someone a negative rating and much more likely they'd leave me a positive rating and a tip if I simply try to make a friend. I think the key is getting more satisfied customers to leave a rating. Kind of like those bumper stickers on trucks, "How's my driving?" - with a phone number. Only upset people are calling that number. My effort is to change that by over delivering on service.
@ikstrucking32895 жыл бұрын
Sir your video advises are the real deal. in my case I figured everything you said on my own, and do it, but still got slammed with few bad ratings. All it was, I used Aqua Di cologne, just wanted a special feel in the car for the riders, but guess what, that cologne is so good, and so much underlines "expensive" that drives riders jealous, and they slam with bad rating. I stopped using it, and rating went up!
@TroveLessTraveled_4 жыл бұрын
Under promise, over deliver! Good work mate!
@pdxflyguy5 жыл бұрын
Well Done sir! Great tips! // 4.92 Rating 3300 rides
@TroveLessTraveled_5 жыл бұрын
Keep up the good work and the results will follow! Thanks for making the Uber platform a better place for everyone of us!
@ridesharebiz53176 жыл бұрын
Great presentation. I do Uber in New York. For me it is hard to maintain a high rating due to passengers who are in a rush getting to their destination. I have to obey all traffic law. When a passenger is late getting to their destination, I get hit with a bad rating. I do get a lot of 5 Star trips but not high enough to maintain a 4.9 rating.
@TroveLessTraveled_6 жыл бұрын
Thanks for the compliment! The one thing I'm trying to work on is getting more people to leave ratings. Less than 50% of my riders leave any feedback at all. Typically upset people always remember to leave their 4 or 1! I want to work on getting a greater percentage of people to leave feedback. I think I can move the needle that way.
@BoBowles5 жыл бұрын
That is the same issue I am dealing with here in Dallas TX, the vast majority of customers that are happy with the service provided do not take the time to rate or comment but we can always count on that guy that is never happy to leave his 1 Star rating with a long rant about how he or she did not like some small thing that no one else even cares about. As of today 09-29-18 I have over 3700 trips completed and have received a rating by only about 1800 of those trips so less than half of all my riders have given any kind of indication of their satisfaction regardless of what they have said while in my vehicle. If it matters I do have over 1600 Five Star trips.
@TroveLessTraveled_5 жыл бұрын
Bo, that's exactly right. 50% of your satisfied passengers simply get out of the car and forget about you. I think if I'm able to provide enough friendly perks in my car they'll serve as reminders to the passengers to leave ratings for me! I should keep track of the percentage of people who leave ratings for me over the next 100 and make a video on that.
@jmess63806 жыл бұрын
Okay I am a 4.87 driver...pretty good. I DO NOT give out water or candy. People will trash your car with wrappers. What happens if someone takes a sip of the water and puts it back in the pocket. I DO NOT play ragae music. I DO NOT CLEAN the inside of the car every 2 days. I DO NOT have plastic mats. I have the radio on and play pop music and sometimes commercials come on...its funny. I keep the volume on 5. I have nice conversations. I don't ask for tips. I drive a sweet ride. The best advice is be nice to people and you will get good ratings. I don't make eye contact.... I think that is kind of spooky. I don't open doors.
@TroveLessTraveled_6 жыл бұрын
Obviously, we all have our own way of doing things. I drive a Prius so it's definitely not a sweet ride anyone will remember. I try to make up for it by doing the little things. My regular job is customer service based so I totally get how conversation makes everything better. To answer your question about the water, that has happened twice. I only put one water in the back of each seat now so if I hear someone opening a water (90% of people that take them ask, 10% are douches who think everything in life belongs to them and is free) I'll remember to put another one back there. Again twice I've seen a half drunk water back there and I went full rage monster when they were gone. Just means I get to recycle the bottle I guess. I have not had an issue with trash. Occasionally someone will leave a wrapper on the seat, but usually, they just put it in the seatback pocket which is fine.
@johnmcclane81615 жыл бұрын
jmess is right about eye contact and being nice. Some cultures like China, consider eye contact hostile. So, we use empathy and mirroring of the customers body language. We can tell if they are eager to make small talk or not 😂
@johnmcclane81615 жыл бұрын
@Aaron V LOL. This is funny. As long as the driver is nice, that's priority.
@Alaska90005 жыл бұрын
Also candy tapper in your car..trash
@Alaska90005 жыл бұрын
Wrappers in car .
@SavageScientist6 жыл бұрын
You got my support brother, I just subscribed. I drive Uber in Louisiana.
@TroveLessTraveled_6 жыл бұрын
Thanks for subscribing! I have some more videos I need to edit and get up for everyone!
@sessoii16 жыл бұрын
good to have people who support others.
@luissantiago43865 жыл бұрын
i have smooth jazz in my uber car but grate tips love them will do them
@TroveLessTraveled_5 жыл бұрын
I LOVE smooth jazz as well. Excellent choice! Thanks for the support and for making the Uber community great!
@KnowTrentTimoy5 жыл бұрын
Good points but promoting conversation is only necessary when it's spontaneous. If the passenger isn't engaging in that sense it's best to just keep it real and leave them alone to their phone or thoughts and you just focus on the driving.
@lloydarmour6304 жыл бұрын
Thanks so much, I'm Retired & Considering doing this also. The points you made was just what I was thinking about also. Excellent information.
@juanvelasquez31124 жыл бұрын
I been doing Lyft and Uber for 2 year and I have 5 stars on both app i just talk and help the passengers that’s it
@TroveLessTraveled_4 жыл бұрын
You’re a stud! Keep it up!
@Operationgetinverygoodshape4 жыл бұрын
Bro 4.94 is literally normal .... if u do rides at night you’ll be fired over someone saying your tired or u smell like weed or u drunk good Luck
@brkitdwn3 жыл бұрын
Or a dumb unprofessional attitude.
@Liz-ic6jb5 жыл бұрын
You can use a lint roller for hair. And for people w/pets..place a lightweight fabric shower curtain on the seats
@TroveLessTraveled_5 жыл бұрын
Those are actually some awesome ideas! Thanks for sharing!
@Kloutkulture6 жыл бұрын
Waters are cool but tbh the best thing is to use Capri Suns or kool-aid jammers people get so excited over those. I usually play current hip-hop (Drake station has widest appeal). For the longest I was a perfect 5 up until 500 then I had one asshole lady give me a low-rating because "my cologne was too strong" (it was air freshener 😐). I used to do candy but ppl kept throwing wrappers all over so I stopped. Tbh I get a lot more comments on my ratingsand usually they are paragraphs praising my conversation. I believe conversation is key and it helps that I conversate for a living in my day job.
@trinkeye5 жыл бұрын
I wish I would have known about the referral code prior to signing up. I definitely would have used yours. Your video covered it all. Well done. To me it's all common sense, but sadly...a lot of people out there don't have that. So thanks for sharing, hopefully many will follow your lead. Looking forward to more of your videos as I begin my Uber journey.
@therebel79825 жыл бұрын
Awesome tips and Video.... Keep it up fellow Uber driver :)
@TroveLessTraveled_5 жыл бұрын
Thanks so much! Keep up the good work yourself!
@charlesdjones15 жыл бұрын
Ugh.. I'm at 4.98 with 934 rides lol. Never a single bottle of water, no loud obnoxious music, simple questions and conversation, honest opinions when asked for them, no snacks or any of that bs, one Apple charger in the back thats it, if they need to stop somewhere, I will give them 5 or 10 minutes, thats usually a nice tip, sometimes not, but it is what it is. Like I tell my wife, a taxi charges a lot more, and when was the last time a taxi driver gave someone a snack and a bottle of water? We barely make it out here as it is.
@daysisalg61635 жыл бұрын
For me, I am not into having long conversations with the drivers and more so, when they are too pushy. If it is just a regular Hi and two words i am cool with it. Sometimes people are not in the right mood to be engaging. lol
@TroveLessTraveled_5 жыл бұрын
When it's early in the morning (4am-7am) I usually just shut up and drive after that I just try to gauge passenger interest.
@Mike9568815 жыл бұрын
You can't go wrong with 80's pop - young and old will hum along.