£17 For Toast & Terrible Service in This Famous Cafe

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DJ's Food Travels at Empty Chairs & Empty Tables

11 күн бұрын

£17 for toast & terrible service in this famous cafe. French toast at £17. £8.50 per slice. Rip off Britain rides again. The service in cafe / diners lately is very poor and takes the dining experience to an all time low. Hope the service picks up everywhere. #terribletoast #famouscafe
Hi everyone, my name is DJ (Darren John), welcome to my food channel. Whether you enjoy a Michelin Star ⭐ restaurant or a burger from a street food stall review, this is the channel for you. I have held down almost every job in the catering industry and would like to give my opinion on various cuisines from my home town of London, to Europe & beyond. 🗽 #djsfoodtravels #travelandfood #reviewingfood
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Пікірлер: 776

@stephenogden5470 9 күн бұрын

10/10 Darren for refusing to pay the service charge! If you want to leave a tip that should be up to you the customer, not the business.!

@garfieldsmith332 9 күн бұрын

Over here few places add a service charge. Seems to be increasing as a trend. Restaurants usually add one for large groups and it is printed on the menu. However the "machines" (debit card machines) come up with several tip amounts on the screens. No tip is fortunately one of them. I tip in cash if I have it on me, else the machine. However I tip what I want. The better the service, the better the tip.

@WaferBrik 8 күн бұрын

I didn't even know the service charge was optional.

@horacephistbump4867 7 күн бұрын

The obvious side effect of Brexit. European hospitality staff replaced by Indians. Everywhere service is going downhill.

@fidgetspinner343 7 күн бұрын

This was a really good video and very interesting indeed. More of this type of thing please, testing out these chains and high end places for service. Good stuff 👍

@Liam-yr4uf 6 күн бұрын

I never pay the service charge, unless the staff do their job really well. But most only do the bare minimum. Stuff em. They screw you for enough money anyway.

@jimprice6486 8 күн бұрын

At least Dick Turpin had the decency to wear a mask. Criminal.

@patrickmcguigan7253 9 күн бұрын

Jesus, that woman who came round with your bill, looks like she lost a fiver and found a penny.

@WaferBrik 8 күн бұрын

Lol

@stephenhaywood5672 9 күн бұрын

The woman server is definitely in the wrong job. Zero personality

@skyterrapin 2 күн бұрын

She is in the wrong country

@Aussie3225 30 минут бұрын

As we say in. Australia, personality of a blowfly.

@nigelharrison4089 9 күн бұрын

Hate people working in the service industry who clearly dislike serving 😮😮😮

@DJsFoodTravels 9 күн бұрын

Agreed

@griswald7156 4 күн бұрын

Minimum wage dosent make you carefree and happy….youll see happier slaves..

@victorymansions 3 күн бұрын

@@griswald7156 agreed, I'm in kitchen work and my hours and wages equate to minimum wage because I'm contracted. It's a good job I never meet the customers face to face because I am not licking arse for my shitty wage. I enjoy serving good food, that's it.

@griswald7156 3 күн бұрын

@victorymansions I be worked in a kitchen and I know you suffer..the hierarchy in a kitchen is tough to take., but if you’ve no options you do it..I’ve had a manager kick me then laugh..

@richardteale3217 Күн бұрын

Pathetic…….all style and no substance ……..but doesn’t that sum up the whole world now anyway. I live in the countryside in Yorkshire and when I go into a town or city now,I take a rucksack with food and drink and sit in a quiet park. I am no skinflint, but these modern day ridiculous prices? NO THANKS . Especially foreign owned,because as someone else remarked, most of them hate us anyway. Racism??? THEY invented it .

@greenman3120 6 күн бұрын

My wife and I had this revelation about demanding good service recently. It's a disgrace how poor hospitality has become in this country

@WaferBrik 8 күн бұрын

I visited a kebab shop tonight and the Indian guy there couldn't have been nicer. Thanked me on arrival for choosing the place and on leaving again thanked me for my custom. In between, he advised which sauces would work best with the kebabs I'd chosen and asked how I handled heat because a couple of the sauces were very spicy. Also told me truthfully he wouldn't recommend falafel for a friend who's gluten intolerant because it was bought in and he couldn't guarantee it wasn't exposed to gluten during the manufacturing process. He liked what he was doing and obviously liked people. I'll be going back.

@rhodaborrocks-dy3fb 5 күн бұрын

I can guarantee I will NEVER go to one of these places. Anyone who even thinks about spending that kind of money there is an absolute mug

@teddyboy9116 8 күн бұрын

They hate us Darren, when u gonna learn haha, they've not come here to make friends with us, wake up people!

@ANDYMORRIS-dz3dv 9 күн бұрын

Darren They advertise open at 7 then mug you off til 8:10 The service was appalling and the coffee dangerously hot But you gave it a fair review The server at the end appears unfazed by you asking for the service charge to be removed Please do more of these and expose the shambolic level of service in this country Well done

@johngibson3837 9 күн бұрын

Agree

@Mattygrooves 9 күн бұрын

The waiter did acknowledge you and he smiled and nodded ,this is a thankyou ,that was obvious ,why are finding faults

@judithmorganjudyteen 7 күн бұрын

@@MattygroovesYes, he did

@isabelle14ish 9 күн бұрын

Shocking customer service.They obviously don't value their customers. So wrong.I wouldn't have paid the service charge too.

@johngibson3837 9 күн бұрын

Hey up mate there's no reason for rudeness

@jamieround2784 8 күн бұрын

Everyone should just refuse to pay a service charge full stop.

@bobmegazinc4532 8 күн бұрын

typical foreigners.....prob on full benefits fiddling and contempt for darren....VOTE FARAGE

@korpiz 7 күн бұрын

Why would they value their customers, they just get tourists that come once. So they don’t care, max price minimum service.

@philharry7213 5 күн бұрын

Terrible attitude from the server. Unfriendly and arrogant.

@ThePensta81 9 күн бұрын

Oh my gosh... that was so bad!! The complete lack of service mixed with the price definitely showed it wasn't worth it. Good on you fir telling her to remove the service charge. The fact she didn't bother to ask about that or apologise for the experience you had spoke volumes really. You are definitely not being finicky, service and hospitality is clearly on the decline or non existent in some cases. I think its brilliant you are shining a light on this. Love your open and honest reviews. Keep them coming!

@DJsFoodTravels 9 күн бұрын

Shocking huh

@johngibson3837 9 күн бұрын

No response to service charge pretty much says it all mate as she didn't even care to know way

@iansmith371 9 күн бұрын

Your recent posts, Darren, are enough to not only deter us lot from visiting certain venues, they're enough to discourage anyone from entering London. Keep chucking yourself on the sword, matey. You're saving the rest of us a fortune.

@judithmorganjudyteen 7 күн бұрын

This is not typical of London. I visit five times a year and have had very good service and politeness every time

@iansmith371 7 күн бұрын

@judithmorganjudyteen You are obviously quite discerning, and as such, choose wisely, based on your extensive experience, or recommendations from those you trust. Speculation is best left to respected and professional vloggers. Up here in North Yorkshire, I have lunch out once/twice a week and choose from four tried and trusted venues where I know them and they treat me as a regular. Enjoy your next visit.

@seamus9750 9 күн бұрын

Microwaved coffee i suspect 😅...I rarely eat out anymore because of the overpriced crap that is served up.

@pingu8666 9 күн бұрын

Bet your fun at a party

@leeatkin9583 9 күн бұрын

Get yourself to family/locally run/owed places.....100% better than the shite in this vid.

@shsh-he5qg 9 күн бұрын

Because the uk has put up prices and you can’t even afford a humble fish and chips 😂

@pingu8666 8 күн бұрын

@@shsh-he5qg That's the least of our worries.

@shsh-he5qg 8 күн бұрын

@@pingu8666 go one then, tell us what are our worries ?

@janbow5124 9 күн бұрын

It does not matter whether you are serving a pair of socks or a meal you should be polite and willing to be pleasant to the customer.

@DJsFoodTravels 9 күн бұрын

Agreed

@eastlondona.m.w2886 6 күн бұрын

Look at the face on the waitress with the card machine it was pure contempt

@gregjarvis3288 9 күн бұрын

She looked a happy soul !!.........not.

@maryconlan1384 9 күн бұрын

What a surly waitress

@christokaloudis2050 5 күн бұрын

Look brother I’m Greek born in England I’m 45 years old my mum and dad had a chippy for years all my family had chippys trust me they had bad manners the one thing my dad told me a smile and respect is what brings people back not just good food

@user-ze7ij7ei8y 8 күн бұрын

Clearly rude, unprofessional staff. I wonder where the manager was❓What a waste of money. They do not deserve to be in business‼️

@michaelaquinn5396 9 күн бұрын

Might be a good idea to send a copy of this to their head office. Lying about when they open and the shocking service you were given. Keep up the good work Darren. 😊

@65Lynchy 8 күн бұрын

They don't care,places are always full later on,tourists n Arabs ,like many places give all the bad reviews you like people still go

@geoffas 6 күн бұрын

Burning hot drinks/food is usually a sure sign that it was microwaved.

@HunkumSpunkum 9 күн бұрын

Remember folks, in Britain, in 2024, if someone is selling you something, they're doing YOU a favour!.....🤣- even a 40K car. Be grateful that a salesperson/retail assistant has lowered/demeaned themselves to give you a few minutes of their precious and valuable time.

@onetrubrit6151 6 күн бұрын

Ah I see you have traveled in ba business class as well

@Liam-yr4uf 6 күн бұрын

So true. I can't even remember the last time I was thanked for buying something. Geez, don't worry bout me, I'm only the customer paying you money and keeping you in a job. 🤔

@yanikem6655 5 күн бұрын

Great review, DJ. It’s the lack of education in manners with people these days, coupled with the sense of entitlement. They’re lucky they have a job at all. Even if it’s one you don’t want to do, at least be the best you can be whilst you are doing it, or f**k off!

@Lilith_Laugh_Love 9 күн бұрын

The way she snatched the bill out your hand Darren!!!! No you are not getting too finicky at all mate, glad you told them to take off the service charge!

@muppit666 Күн бұрын

The look of contempt she gave. That’s not how to welcome people into your establishment. It’s almost as if she hated you. Most unwelcoming.

@garysanders8090 9 күн бұрын

How rude was she. Disgraceful price. Daylight robbery from a tourist trap. No wonder its empty. Shame you have to pay for this rubbish but it saves the rest of us bothering. Thanks DJ

@pagent11 7 күн бұрын

In my day it was always ‘The customer comes first’! That old gesture of professionalism has without doubt gone out of the window!!!!

@sparkles1260 8 күн бұрын

I had to laugh when you said to the waitress "I didn't get any" (meaning service charge) and she didn't even catch the shade you were throwing 😂 😂

@warickhunt2940 9 күн бұрын

Great to see you are calling out the poor service,food and disgraceful prices now mate.

@pjy3141 9 күн бұрын

Thanks for sharing Darren, the sour faced person who took your payment said it all 🤣

@Liam-yr4uf 6 күн бұрын

The worst part is that they don't even know they are being rude and unprofessional. This is the way of the world now. Basic manners and courtesy... nah. Uneducated.

@TwoWalliesandaFoodReview 9 күн бұрын

What a cheek adding a service charge, more front than Brighton

@SGuy889 7 күн бұрын

Pier

@judithmorganjudyteen 7 күн бұрын

They all seem to now in London

@weaverfamilyadventures 6 күн бұрын

Chains seem to be soulless, nothing warranted the value you paid

@juliawilliams3467 9 күн бұрын

I agree with you really bad service , no your not being finiky ,your doing honest reviews , the good and the bad , not living in london we have no idea of how things are ,this really helps people who pay a visit to your area. Doing a great job ,keep it up x

@kevinhoughton9134 9 күн бұрын

Loving this new complete review format and with the two cameras DJ, the subscribers are creeping up as well. What ignorant staff, they should not be working in hospitality or anywhere where the general public is concerned.

@Adrian-ek8hu 8 күн бұрын

Bloody disgusting service would never go into @CaffeConcerto after watching that.

@chrisstewart7420 9 күн бұрын

Flipping Heck Darren, you're last post Fish n chips super good this one Why. You do put yourself through it for us.😂 I think Cafe concerto should loose 5 letters and just be Cafe Con.😂❤

@lewisclarke5240 7 күн бұрын

Cafe Con uno 😂😂😂😂😂

@almira565 6 күн бұрын

You can tell the 'type' of people on service showing absolute disdain, so fing obvious, so happy you did not pay their shitty service charge.

@lewisclarke5240 7 күн бұрын

The way she snatched that receipt out of your hand 😂. Worse service ive seen

@MANCHESTERMAN01 9 күн бұрын

WOW.! That server at the end was horrible, so glad you caught that on camera, it's such a good idea going forward because explaining something like this does not show how bad it actually is.

@heli-crewhgs5285 6 күн бұрын

Caffé Concerto is not at all ‘posh.’ It’s just another chain, with rip-off prices and third rate service, from indifferent waiting staff.

@brianhall9893 9 күн бұрын

Top bloke DJ getting the service charge taken off 👏. I've worked in the retail service industry for over 47 years and basic manors and going the extra mile is basics. They clearly have the wrong people in the job, extortionate price that like 😮

@lukebignell7846 8 күн бұрын

This is a tourist clip joint. No Londoners would eat there.

@fidgetspinner343 7 күн бұрын

No, they have branches all across the UK

@lukebignell7846 8 күн бұрын

11:39 The look on bin bags face. Looks like she is chewing on a wasp, doesn’t even say anything

@Jimbo878 9 күн бұрын

You can understand why every other table around you is empty, good grief 😮

@CiderGuy 9 күн бұрын

Appreciating these videos Darren, a far more objective approach to food reviewing and importantly giving us, the potential customer, fair warning of where or .. where NOT to spend our hard earned cash. Noticing the dropping standards in hospitality everywhere sadly, it’s like they can’t be bothered but it’s they who are losing out on their own income. Everyone knows how important tips are to waiting staff … you’d have thought they’d try just a little bit even? 😵‍💫

@michaelmccooey5500 9 күн бұрын

Don’t rely on repeat business so don’t care otherwise they’d be closed down

@CiderGuy 9 күн бұрын

Yeah, this is it. Concerto cafe are the Angus Steakhouse of the Cafe world in London. Neither care about repeat business just gullible tourists. 👎

@ChrisyC567 9 күн бұрын

Oh Darren your so right with all this one.. I loved it when you asked them to remove the service charge, too right the miserable gits.. Nice one mate show what's going on in the trade.. 😉👍🏻

@butterflydiva1 9 күн бұрын

Loved this Mr Dimples . It is what it is, Great review sweet xx 😊

@user-tj5xu5vh5b 9 күн бұрын

Like your honest reviews.No wonder so many places are closing.

@chrisaris8756 9 күн бұрын

Brioche French toast in Claidges £24. Coffee £9.50. A few quid more but it would have been a whole different world in class and quality. A full English with toast and coffee etc £45. No comparison mate. Go there next time!! At least the staff have been trained in hospitality - and can speak English. You are not asking for too much - I keep clear and would rather stump up the extra for the service. Can also recommend the Waldorf (Hilton) in Aldwych. Had a very pleasant stay there last week. Staff couldn’t do enough.

@nickbarnes9340 9 күн бұрын

Some establishments do not care about the customer experience. Great review.

@rosscol1164 13 сағат бұрын

100% agree with you Darren on these restaurants, if they're AUTO charging for service charge you'd imagine thats because they've been absolutely amazing the whole time, conversation, everything explained in detail, questions answered, manners, a smile etc etc, but NOTHING and they still charge!!! Its almost fraud!!!! you cant legally charge for something you've never received!!!!!

@AndyLonghorn Күн бұрын

Darren until we all fight back and refuse to pay for service that was never there, nothing will be done. Until business is hurt financially managers don't care, its basic stuff, but as i say until we change our habits its not going to change. Keep up the good work though fella, hops your tongue is Ok!!

@leeemery8099 9 күн бұрын

The woman that gave you the bill looked happy didn’t she 😄 it must be hard to get out of bed for some people 😞

@WaferBrik 8 күн бұрын

For me, it depends on who I'm in bed with. 😉

@michaelvoyzey1099 9 күн бұрын

Darren your content is getting better and better first class I look forward to everyone you upload

@borusa32 5 күн бұрын

Ooh that was cold. I would have felt rather unwelcome as a customer. Better off at a down to earth greasy spoon.Thanks for trying all these places out.

@747jono 9 күн бұрын

Agree Darren, Unfortunately because I don't get out to eat anymore looking after my Mom, housebound and not in the best of health its nice to see your videos. I am in Manchester and ok I may be speaking out of turn its trying to be London. Bear with me, people think you guys are rolling in cash, do they look at rents, property prices food everything etc. Its crazy. I feel sorry for people down South its tough ok I am not political at all. You have 10 million people Manchester has less than a million 😂. I also feel sorry for foreign visitors who get ripped off etc. Don't get me started. Standards are shot to pieces. Courtesy costs nothing. The head of venues and bars keeps moaning about no support for these types of business bla bla. Ok covid etc. What is the phrase build it and they will come, yes but provide service manners and ffs(sorry) sell your wares with enthusiasm. Cheers Jonathan

@glenfordburrell1076 5 күн бұрын

That's why you paid £17.00 for a couple of slices. My motto is this. Always be polite and accommodating!

@stephenboulter4727 9 күн бұрын

Yes, I do enjoy the content, that's why I'm now a happy subscriber. That surly face the 'waitress' had when you asked to remove the service charge was priceless, not from having to deal with a dissatisfied customer but the inconvenience to HER of having to press a few more keys on the PDQ machine, shocking! I've been a car salesman for more than 40 years (yes, I'm past retirement age now!) but still working and loving every minute! Last 5 years I'e been working at a (very) large car supermarket based in North London, if I didn't provide enthusiastic, quality service it would result in: #1: wouldn't earn any money, #2: really wouldn't enjoy it, and of course, #3: I would be out on my arse! More power to you DJ!

@goneyslash 9 күн бұрын

Enjoyed this video. Thanks

@nchawla5297 8 күн бұрын

Boycott Cafe Concerto everyone

@jeffjones9792 9 күн бұрын

Stick to what you know, DJ. Small family run side street outlets. They respect your custom. Thanks for taking us along. Appreciated

@IansOddInterests 6 күн бұрын

Well done removing service… what ignorance from the staff… zero manners

@popcornboxing369 6 күн бұрын

Good video! Sorry for your bad experience.

@spongey76 8 күн бұрын

good man darren not paying service charge because truth being told you never got any unbeleaveable like the new format keep it up my friend

@Apollo17-yz2sh 9 күн бұрын

You’d like to think they see this and reflect. But they don’t care enough

@angelagraham9533 9 күн бұрын

She was rude, what service charge were they trying to charge you for? ,or did I miss something.?🤑

@truebrit3578 9 күн бұрын

My theory is that this rudeness is a spin off from social media. Most people in customer facing hospitality are young and they treat real world social interactions like they treat online ones. Are they interested in you? No, because you are old and therefore basically you are invisible. Watch young staff interacting with people of their own age and even more so the opposite sex. Charming. But if they don’t want to ‘friend you’ they mentally swipe left.

@kaydee5352 5 күн бұрын

You've given me a lightbulb moment 😮 thankyou. definitely feel invisible sometimes or 'strange' if I dare to interact or be friendly (shock horror)😊

@chrisw4329 2 күн бұрын

Arab run company chain, couldn't care less what the average British person thinks.

@chrisfrench5304 9 күн бұрын

I know you hate my kind of comment lol . BUT ... wow what a waste of hard earned money . I'd have refused to pay that price

@robcookson7559 9 күн бұрын

By not going in, or refusing to pay?!

@philipmckeon8944 9 күн бұрын

Totally agree. But. Showing us this side of a total rip off is also good content. Well, for me I feel. 👍

@BelloBudo007 9 күн бұрын

@@philipmckeon8944 100% agree. As often as possible, I go to places on recommendations, and even then I like to observe & get a feel for what I'm considering handing my hard earned over to. I think the clue was in the failure to open at 7am and then failure to open at 8am. Customer service is essential for a business to thrive. I would not have rewarded them by going there. Pleased he did though. It was educational.

@user-tb7dt5uk1x 9 күн бұрын

Wow! Shocking service and ridiculous price. One to avoid.

@mrdavid9302 6 күн бұрын

I can better that. I went to a self service all you can eat buffet restaurant last week. I say again you serve yourself and they added a service charge!! How on earth can that be. I questioned it and the member of staff said oh well sir we remove the empty plates and the cooks refill the food on the buffet. I said a five year old could remove the empty plates and i am not responsible for staff refilling the food. The guy said do you want me to remove the service charge? I said of course i do. I have never heard anything like it a service charge when you serve yourself. Perhaps i should give myself the tip. He removed it with a look on his face as if he had eaten six lemons. Needless to say i have crossed that place of my list.

@jonathanbowles2577 9 күн бұрын

Good Evening DJ. I was watching your video very closely, straight away, I did pick up from the Food and Beverage Server, No engagement, bad Attitude, No rapport with yourself. It does not matter about the Location of the Establishment. You are a Customer and You pay there wages. You are Important to there Business and Hopefully repeat Custom for them. But, from what I could see, just two slices of toast and a little bit of sliced up fruit with chocolate sauce. A very Scalding Hot Glass of milky Coffee. Over Priced Food and Drink, and really Pretentious and No Hospitality what so ever. Customer Service, there was absolutely 0%. Thank you DJ, for Sharing your Honest and showing us what it is like now at certain Restaurants and Cafe's. It really does put off, going out and Treating yourself.

@747jono 9 күн бұрын

Loved the way she said was everything ok for you sir 😂😂😂

@fidgetspinner343 8 күн бұрын

Great review, fascinating to see. Amazing how expensive stuff is getting nowadays

@philipmckeon8944 9 күн бұрын

Why the heck are you getting such a bad run Darren. Jaysis! I would refuse to pay. I did that abroad once. However. It adds so much to your content which I love. Great idea by the way to have the two cameras and judge the whole experience. Thanks 👍

@andrewgalt3964 9 күн бұрын

Agree 100% with you Darren about customer service these days it appears to be the norm !! Good you removed the service charge ❤

@neiloldfield8661 9 күн бұрын

Service charge for that it’s toast £27 for that 😂😂London is an absolute joke That would cost you about £8 where I’m from good video though

@daveallison6842 8 күн бұрын

I was always brought up to say please and thank you .... and say sorry which is so hard to many these days .... keep up the good work DJ on these reviews, we need old school normality ❤

@CLIVETHE125 8 күн бұрын

Your bang on with the service ,or lack of it .Intresting about the coffee temp .My son has just bought a Sage Smart ketle ..and that gives you a few options of buttons to press for the temp to be set to whatever drink you make. Coffee has it,s own buttons at a reduced heat .

@lloydbrock2711 8 күн бұрын

Jesus, the woman who came to (happily) take your money had a face like a slapped arse! These people who give sod all customer service need to be held to account, because you are literally paying their wages. It sometimes feels like you're doing THEM a favour. Call them out DJ! Word soon gets around.

@shellybrooke8676 9 күн бұрын

I agree whole totally with you regarding the service charge. And no you not being finicky.......diabolical and shoddy service. Enjoying hearing and seeing your thoughts and honest opinions. 🙂

@DigwellGreenfingers 6 күн бұрын

Well, I never knew this! "VAT, aka Value Added Tax, must be included in meal prices displayed outside, or in, a restaurant, but they don’t have to be included on the menu. When you get your bill, it may show a breakdown of how much VAT you are being charged."

@jnae2006 7 күн бұрын

That sort of service will not have people coming back it's a wonder the place is still open

@davidmasters2408 9 күн бұрын

Darren, in my opinion you are now doing your best work. Being honest and sounding out these disgraceful rip-off businesses who are providing average food and charging a fortune for it is even more important than highlighting the good ones. Both types of reviews are very informative and entertaining but I just find it so interesting when you stumble across a poor establishment and call it out as you should….you owe it to your followers not to gloss over bad, expensive food and sub-standard service. To add insult to injury at this place, they are employing unfriendly ignorant staff who have not got the first clue about hospitality, manners, customer service and common decency. In fact from the evidence in your video I would even go as far as to say they had a look of hatred on their faces…especially the female staff member who was pig ignorant. I used to visit Caffe Concerto regularly (but not for a few years now) and I remember being welcomed by very friendly Italian waiters who made me so welcome and couldn’t do enough for me. Something has gone badly wrong with that business and you have done wonderful work to demonstrate that. Hopefully you have prevented other people wasting their money…me being one, I will never eat there again 👍👏👌⭐️

@DJsFoodTravels 9 күн бұрын

Thank you for sharing

@jeanettedemosthenous2685 9 күн бұрын

Excellent idea DJ to review the whole experience and not just the food. Your wry acceptance of this experience made me giggle - but seriously - what an absolute rip off for a bit of bread and fruit and a beverage that injured you. My mum always said that there is no excuse for bad manners. Do these people even realise that it is the customers who are paying their wages. x

@DJsFoodTravels 9 күн бұрын

🙏🏼🙂👍🏼

@marieparrott7944 3 күн бұрын

So probably cost about £1.20 and they have the disgrace to charge extortionate prices like that!! Wow!! Manners and common decency for your paying customers is paramount….totally unacceptable service 😡

@786ghostface 9 күн бұрын

I wish I had £23 to waste on toast n coffee 😳

@northbankgooner6126 9 күн бұрын

She didn't even ask why the service charge was removed. This is the reality of hospitality in London now, if you don't tip with cash the establishment keeps all the money. It's effectively a surcharge. I had a situation in a pub where I tipped cash, and the look on the waiter's face said it all. They really don't benefit from tips paid electronically.

@youngbess1 7 күн бұрын

That’s about $36 AUS Dollars! No way!!! Coffee and toast with not much on it!

@davidbaugh4754 9 күн бұрын

Darren I am pleased that you are going to now do reviews that include the service. I’ve been following you for a few years and I know you’ve been reluctant in the past to criticize when you get poor service, even if the food was good. Service to me is part of the overall experience and is what you are paying for. And I also believe restaurants should value and appreciate honest feedback, because how will they ever know that they are failing their clients unless we tell them. Keep up the good work!

@MultiRetroMan 8 күн бұрын

The look on her face when she brought you the bill, it remained the same when you told her to remove the service charge and it was like a disgusted look all the time. Definitely never ever going there, if I ever go to Oxford Street. If I was you, I would have given the company feedback for the poor service you received. Is this something that you'd consider doing? One thought, who trains them in the first place? Basil Fawlty? Mind you, can't be because Basil at least did interact and communicate with the customers!!!

@lindacraig7486 8 күн бұрын

Trained by Basil Fawlty! Brilliant!!!

@pammyb1972 9 сағат бұрын

Omg absolutely ridiculous prices! And miserable/terrible staff! And I have to confess I've never heard of that coffee chain, but after that I don't feel like I'm missing out!😂😂😂

@howdan1985 9 күн бұрын

Great to see you're back on top form DJ and totally agree with you about the shockingly poor service at that Caffe Concerto chain - I've recently been to two branches in Central London and both times the waitresses had faces like smacked backsides. Never going back again....avoid like the plague and support independent places instead.

@jimlepeu577 4 күн бұрын

That coffee glass looks more like it should have a tea light in it lol

@samhenwood5746 9 күн бұрын

The French toast looked delicious but the service was disappointing ☹️How much ? Ouch 😣 Thanks for sharing DJ 🤗

@cynthianickles44 9 күн бұрын

The service can make or break the meal.

@johnvella5834 8 күн бұрын

I could see how popular they are . What rubbish you get in Londonstan.

@rosebud3236 9 күн бұрын

Well done Darren . What terrible service & I was hoping you’d asked to speak to the manager . Expose them all , shocking customer service. Love your videos 👏👏👏

@firstman9273 5 күн бұрын

Spot on review, I would never set foot in a place like that, but it was interesting to see that I'm not missing anything. and I am saving myself from all the upset that going there would cause me.