20 Damn Good Empathy Phrases for Customer Service

Рет қаралды 84,361

3 жыл бұрын

Download my Empathy Statements + Practice Worksheet!
www.myragolden.com/blog/20-da...
For more ideas like this, visit HTTP://MyraGolden.com

Пікірлер: 116

@stephen402007 2 жыл бұрын

You know when a customer is coming at you sometimes you just choke but if you have phrases like this in your tool box , it can definitely deescalate a tough situation. The customer feels they've gotten through to someone that understands the problem and you feel like you have done a great job. Its a WIN WIN situation.

@witchothewood455 Жыл бұрын

I am building an Empathy Workshop for our call center agents, and this is one of the best videos I've seen. You REALLY get what empathy is. So many other videos offer statements like "I can help with that", and that's not empathy! Thank you so much, these are beautiful!

@myragolden Жыл бұрын

Hey there! I'm so glad my video is helping you with empathy! Thanks for your feedback on my specific approaches to training empathy for customer service!

@darleyguti1035 2 жыл бұрын

I can't find the words to thank you for all the help you give us.

@kristinesarmiento7362 Жыл бұрын

Your videos are Golden! Super helpful when dealing with complex situations, thank you!

@janinekateantrone5504 2 жыл бұрын

Thank you so much myra for making a video about this and to the one who suggest this topic. My supervisor always tells me that i lack empathy and i'm just good in the process but today i'll keep in mind every thing you have discussed in my phone calls when i get back to work this monday. Thanks again. 😊

@justjee2023 2 жыл бұрын

Hi Myra, I wish to thank you for creating this channel. I'm now an Operational Trainer- Customer Operations because of your channel. It was my first time to be in a complaints department as an agent/advisor but because of your lessons/tips, I've survived with flying colors! I even went back to your first video in April 2007 because I find your videos really helpful. Please keep up the good work and do not be tired to share your skills. I wish you all the best and success to your channel. I will definitely share this to my trainees too. Stay safe and bless ya!

@myragolden 2 жыл бұрын

Oh, wow, Miss Gail, you just made my day! Thank you!

@RenaGoodrich Жыл бұрын

Excellent post!!! Good job Myra. you are indeed Golden!

@maeganv9865 Жыл бұрын

Thank you so much Myra!! I am always going back to ur videos for me to learn moreee 😍

@Highway541 Жыл бұрын

This is so refreshing and satisfying, I'm happy to be working in a call center again, so I need to restock and arm my self with these empathy statements again.

@philly111 2 жыл бұрын

Thank you for this video, much appreciated!

@gwapitongdaks5166 2 жыл бұрын

I'm grateful Myra.

@OlenaBz 2 жыл бұрын

Absolutely awesome tips, as always! Many thanks, Myra!

@myragolden 2 жыл бұрын

Hi, Olena! I love that my video workshop helped you! Thanks for watching and commenting.

@trickster8846 2 жыл бұрын

thank you so much for this Myra! This is literally helpful for me as a call center in BPO. You deserve my subscription

@myragolden 2 жыл бұрын

I'm so glad! Thank YOU so much!

@joacimnala6497 2 жыл бұрын

Great content . These are very useful to my job

@dionesiaebarle4820 2 жыл бұрын

Thank you so much! For this i have some problems about my intonation i cant deliver properly the message i want to deliver to my mock calls this really helps me up

@Christ_Is_Life10-10 2 жыл бұрын

You are a blessing! Just what I needed.

@myragolden 2 жыл бұрын

Glad I could help!

@soygandhi2264 2 жыл бұрын

You are great woman, I love the way you speak and explain things

@myragolden Жыл бұрын

Thank you so much!

@jacquelinerosa 2 жыл бұрын

Thank you Myra! You are awesome

@myragolden 2 жыл бұрын

You are so welcome!

@chrisbrooks9876 2 жыл бұрын

This was great Myra. Thank you.

@myragolden 2 жыл бұрын

I'm glad you found it helpful, Chris! Thanks for taking the time to watch and comment.

@xessid 2 жыл бұрын

Omg I've already found this channel and I would say that your videos are awesome!!! Tysm for provide us about this kind of info, as a customer service representative is a little bit difficult deal with American customer. But you make us very easy, greetings from Colombia!!

@myragolden 2 жыл бұрын

Glad you like them!

@luboslavondas2019 2 жыл бұрын

Thanks a lot, Myra. Very useful phrases. Keep up good job.

@myragolden 2 жыл бұрын

Thank you! 😃

@jamaicafacun2281 2 жыл бұрын

Thank you for this video, I can use this on my Top Gun training.

@maechristinedacayana1719 2 жыл бұрын

Thank you for this content. I love it ❤️

@myragolden Жыл бұрын

You are so welcome!

@gwapitongdaks5166 2 жыл бұрын

Thank you so much Myra.

@myragolden 2 жыл бұрын

You are so welcome!

@mariatrejo7111 2 жыл бұрын

Thank you for this

@kingbrothers5459 2 жыл бұрын

Thank You for this one. GREAT CONTENT!!!! I’m a senior level rep and all I get is frustrated, fed up, upset customers. Ive always felt I had a problem with empathizing with the customer. I’m gonna try to use some of these today.

@myragolden 2 жыл бұрын

You are so welcome!

@selinakishna1263 2 жыл бұрын

Thank you I needed this ...Its hard enough working In customer service and taking many calls per an 8 hour shift ... great ideas for empathizing

@myragolden Жыл бұрын

Glad it helped!

@beranquetv3978 2 жыл бұрын

Thanks for this Myra, as i need this as a newbie in customer service industry. Subscribed and Looking forward for more helpful videos.

@myragolden 2 жыл бұрын

Thanks for the sub! You're welcome!

@ChrissyLHarris Ай бұрын

I absolutely love this video and wish I could share with my team, however due to strict corporate policies I cannot share due to name of video. I so wish it was called 20 Darn Good Empathy phrases for Customer Service. I would love to share this across my entire call center.

@ezagab6444 2 жыл бұрын

Thank you so much this was great! Its helps me a lot

@myragolden 2 жыл бұрын

Glad it helped!

@niciodatafarafes8106 2 жыл бұрын

Hey Myra, I am a complete newbie on customer service, last week of training, gonna take calls all on my own soon and my calls improved drasticly after watching your videos, I think you re name is Golden because you are a gold mine of knowlage, KEEP UP THE GOOD WORK! 😀

@myragolden 2 жыл бұрын

You got this!

@johnkeatslegarde4265 Жыл бұрын

Thank you so much for this, It really helped me a lot ❤.

@myragolden Жыл бұрын

Glad it helped!

@jieane6568 2 жыл бұрын

Thank you, Ma'am, you help me a lot with this content ❤🌻

@myragolden 2 жыл бұрын

Happy to help!

@sheeracarcer1673 2 жыл бұрын

Thank you for sharing💕 your vid helps me a lot.❤️❤️

@myragolden 2 жыл бұрын

My pleasure!

@netgain7129 2 жыл бұрын

I was move in the Escalation calls, Thank you for this helpful Emphaty statement

@myragolden 2 жыл бұрын

Glad it was helpful!

@powerhousetv8240 2 жыл бұрын

Thank you for the value

@myragolden 2 жыл бұрын

You're welcome!

@jezsasuarez5919 2 жыл бұрын

Thank you for this content.

@myragolden Жыл бұрын

You bet!

@aceadams830 2 жыл бұрын

ive been looking for this thanks ive been struggling to master this at billing dept thanks it really helps

@myragolden 2 жыл бұрын

I'm happy to help!

@dianevinas1409 2 жыл бұрын

i badly need this coz im not emphatetic person, thankyou for this ♥️

@loyaltyrd946 10 ай бұрын

I got 3 days taking training this gonna help a lots 🎉🎉

@bbqworld2103 2 жыл бұрын

Great video, thanks!

@myragolden 2 жыл бұрын

Glad you liked it!

@nothingbutnet-2051 2 жыл бұрын

Hi Myra these emphatize statements are so helpful. Thank you so much., hoping to hear more about new topics like how to get the perfect accent that American people want to hear, since i'm still on my native accent while taking calls..

@myragolden 2 жыл бұрын

You got it!

@xelabesh2174 2 жыл бұрын

New subscriber here, thank so much. These a big help

@myragolden 2 жыл бұрын

I'm so glad you're here!

@ayeishayassy7169 2 жыл бұрын

thank you🤩🤩

@arianarodriguezc8193 2 жыл бұрын

Love your content! Just subscribed to your channel

@myragolden 2 жыл бұрын

Yay, Ariana, thank you!!!

@britt4ny_pl4yz 2 жыл бұрын

Today, at 2pm is my post assessment for communication skills training and this is going to save me from failing. Thank you

@myragolden 2 жыл бұрын

You got this!

@miochan28 2 жыл бұрын

Thank you thi is really helpful

@myragolden 2 жыл бұрын

Glad it was helpful!

@ToniGurlMalik 2 жыл бұрын

Thank you so much for this! I’ve been working for almost a year now in a customer service for one of the carrier providers and yet I still fail to come up with empathy words to the point it stresses me out. I want to try and work on it at least for another month but if still didn’t work I might have to look for other option 😹 thank you again for this! Will binge watch your videos

@myragolden 2 жыл бұрын

Glad it was helpful!

@bsunshine9915 2 жыл бұрын

I love your hair!

@myragolden 2 жыл бұрын

Thank you!

@efrainromero3959 Жыл бұрын

Amazing

@myragolden Жыл бұрын

Thank you! Cheers!

@aceadams830 2 жыл бұрын

hope u can share tips to improve voice of the customer experience.. thanks new subcriber here

@everlym.2755 2 жыл бұрын

New subscriber here 🙋 thank you so much 😊

@myragolden 2 жыл бұрын

Thanks for subbing!

@andreariano8654 2 жыл бұрын

My coach brought me here. 💕

@myragolden 2 жыл бұрын

Hi, Andrea! I'm so glad your coach brought you here!

@luigi5326 2 жыл бұрын

I really appreciate this video! amazing! (what´s the name of the song?) 👍

@myragolden 2 жыл бұрын

Thanks so much! I get my music from Epidemic, yet I don't recall the name of this song.

@rachnabisht1343 2 жыл бұрын

Can you make a video of list of questions for empathy listener which we can ask?

@myragolden 2 жыл бұрын

I can do that!

@joyllagas2040 2 жыл бұрын

Newbie here ... Thank you so much . I’ve always have a problem showing an empathy thru call. Since some costumer are racist. >.< and I am not a native speaker so it really difficult for me .

@myragolden 2 жыл бұрын

I'm sorry customers have been racist to you. That's so unfair and unnecessary. I'm glad you're here and I hope to continue to help you.

@haizmulan365 2 жыл бұрын

Hello, Myra. Loved the song in the intro. Can you tell me the title of the song. I cant seem to find it on google. Loved your videos btw. Thanks ^_^

@myragolden 2 жыл бұрын

Thanks! Honestly, I don't remember the name of the song. I get all my music from Epidemic Sound, but I don't recall the title.

@allyssamurielcaspe5100 Жыл бұрын

Shoutouts to you beteyng naynis 🇵🇭

@CC-ue5up 2 жыл бұрын

I like how she pronounced “ batang” . It probably came from the Philippines hehe. Anyway thanks for this great content

@myragolden Жыл бұрын

😁

@JonathanLauHiengHuat 7 ай бұрын

Hi sorry Ms Myra, Just wanna pick your brain. Is Acknowledge customer and validate customer the same or different in your opinion?

@cornflakes3477 2 жыл бұрын

I hope you can also make videos about dealing to irate, racist and Mr. know-it-all customer

@myragolden 2 жыл бұрын

Thanks for bringing this up. Yes, I can do that. :)

@iiser786 Жыл бұрын

1 I realise this has to be frustrating for you. 2.I Want to get to the bottom of this just as much as you do. 3. This is obviously a horrible time for you. 4. I can see your point on that. 5. I am so disappointed to hear your shipment hasn't reached you yet. 6. I'd be upset too 7. If I were in your position I do feel just as you. 8. I know you are anxious to see this completed. 9. I know this isn't the same as having a perfect photo shoot initially but I hope it shows you how sorry we are. 10. I am Sorry you had to deal with that.

@iiser786 Жыл бұрын

11. I realise you are upset I want to take a minute to talk about what I think has happened and then answer any questions you have. 12. I hate to think you won't able to take your new duffle bag on your trip next week and that you have to wait for this replacement. 13. As a mother of a child with the food allergies i certainly understand your need to know all of the ingredient in yoghurt. 14. I don't want you to worry at all. your flight is confirmed and you are checked in. 15. I can't find the words to express how truly sorry we are for the frustration you have experienced. 16. This is no more acceptable to us than it is to you. 17. You deserved a lot better from us .we let you down. 18. U r right. 19. I am sorry about the wait .we are short staffed but still I am sorry. 20. I am sorry you have had to call multiple time about the same issue.my goal is to get this resolved on this phone call.

@myragolden Жыл бұрын

Thanks for taking the time to capture my phrases!