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Today, we spend 20 minutes with Alix Boulnois. For 8 years, she held various high-level positions at Amazon before joining Accor as the Group's Chief Digital Officer.
We were able to discuss the behind-the-scenes business that she experienced in the USA, her relationship with failure, her management style, and the new technologies that her teams are working on within the Accor group.
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CREDITS:
Author: Romain LANÉRY
Director: Valentin BRIAND
Producer: Thomas CARTERET
Editor: Simon CARTIER
Camera: Quentin HOYAUX
Makeup: Mathilde LEROY
Sound: Alexis GOUILLEUX
Audio Mixing: Arnaud PLUVINAGE
Co-Production and Agent: /influx - romainlanery@influxcrew.com
Chapters:
00:00: Introduction
02:57: Her journey: from Amazon to digital transformation of the Accor group
06:02: How technology enhances the customer experience in hospitality
10:46: Using technology for large-scale employee training
15:49: Learning from failure: the mindset difference between France and the USA
17:20: Collecting customer data to enable micro-personalization
21:25: The future of frictionless payments in hospitality
24:42: Her opinion on consumer adoption of cryptocurrencies
26:21: Her advice for those wanting to launch new projects
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