No problem at all! Thank you for the feedback. Those antenna connectors on the back of the radio are pretty small and unfortunately fingers tend to be twice their size. We're glad you were successful!!

Yes it would require to swap the stereo out.

We do have a UAQ upgrade for the Cherokee as well. However, the Jeep Cherokee is one of the FCA vehicles that has FIAT based programming to the body control module. The other vehicles are the Chrysler 200, and Jeep Compass. For some reason these vehicles do not accept the radio without intervention from the dealership. They have to perform a proxi alignment to force the vehicle to accept the radio. infotainment.com/shop/interior-accessories/infotainment-radio-upgrades/2014-2021-jeep-cherokee-gps-navigation-8-4-4c-nav-uaq-radio-with-apple-carplay-android-auto-2/

Please reach out to our support team at 855-636-6287 Ext 1 or at support@infotainment.zohodesk.com They should be able to help get that working or get a replacement sent out.

Did you ever find a solution? I am having the same problem.

Hi, if you drive a 2018 Jeep Cherokee (Not a Grand Cherokee) then you'll want to check this video. kzfaq.info/get/bejne/pcByhsyXlZzHnHU.html

@@Infotainment_nav Thank you so so so much!!!!

I recently ordered this and it came with a two USB hubs and aux rather than a usb and SD card. I think the video just might be old

The upgrade comes with a USB media hub to accommodate Apple Carplay/Android auto. The media hub is basically an interface that displays Apple Carplay/Android Auto on to the screen. It is an essential component to this upgrade package and to the functionality of Apple Carplay/Android Auto.

No you are correct. This is an older video. We figured it out for 15's and that only effects 14's now. We also updated the listing to include this up to 2022. infotainment.com/shop/interior-accessories/infotainment-radio-upgrades/2014-2021-jeep-grand-cherokee-gps-navigation-8-4-4c-nav-uaq-radio-with-apple-carplay-android-auto/

@@Infotainment_nav awesome thanks!

The USB media hub that is included in upgrade package will have two USB spots as well as the AUX port. The USB media hub is an essential component to Apple Carplay/Android auto functionality. The “Media” button on the touchscreen will access media sources such as: Disc (If Equipped), USB Device, AUX, Bluetooth, and SD Card (If Equipped) as long as the requested media is present. infotainment.com/shop/interior-accessories/infotainment-radio-upgrades/2014-2021-jeep-grand-cherokee-gps-navigation-8-4-4c-nav-uaq-radio-with-apple-carplay-android-auto/

We have a different listing for other regions in the world. For Europe is would be this listing infotainment.com/shop/interior-accessories/export-infotainment/uconnect-ugq-eu-european-gps-navigation-radio-with-apple-carplay-and-android-auto/ For South America, Australia, Middle East infotainment.com/shop/interior-accessories/export-infotainment/uconnect-ujq-row-australia-middle-east-south-america-gps-navigation-radio-with-apple-carplay-and-android-auto/ The only issue, is that these radio upgrades are not capable of DAB+ Tuning without additional equipment. We cannot test DAB+ tuning because it does not exist where we are. But Even frequencies will work for FM reception.

Yes repairing the unit or replacing the unit with an upgraded unit would solve the issue that you are experiencing. Please feel free to reach out to our sales department to discuss the solutions that we have to offer. 1-855-636-6287 Ext: 2 or sales@infotainment.zohodesk.com

No this is an older video. We figured it out for 15's so they do not need the additional harness. Only 2014's require that harness.

Hi there, So yes, I know what shifter you're referring to. Your shifter knob is elongated horizontally. On the left side of the shifter knob, there's a chrome ring and there's a little space right below the chrome. If you pull that chrome ring, the top half of the shifter knob will pop off (it's a bit snug, so you might have to pull a little hard, luckily it is really hard to break). Inside the shifter you'll see a screw that you need to remove, it's a Torx 30 size screw. Then you pull the plastic covering out of the shifter hole, and you should be left with a bar of metal. From there grab the back of the console (right at where your arm rest storage starts) and work your way around popping it out to the front of the dash.

@@Infotainment_nav Yep, I found a video on youtube on how to remove the shifter and did exactly what you described.

This will retain the SRT pages.

Please reach out to our tech support team and they will be able to help with installation and/or troubleshooting. You can reach them at 855-636-6287 Ext 1 or at support@infotainment.zohodesk.com

Yes we do. You can use the form on this link to get a quote. infotainment.com/infotainment-com-sell-your-stuff/

No this is a wired connection. Wireless did not come out until 2022 and we do not have a solution for it just yet. This upgrade will retain any existing features including remote start through the keyfob.

@@Infotainment_nav i'll wait a little more then. Hopefully you guys can make it work wirelessly in the future. I would hate to plug my phone every time. Thanks for your response.

Please contact our Customer Support team!

Here is the link infotainment.com/shop/interior-accessories/infotainment-radio-upgrades/2014-2021-jeep-grand-cherokee-gps-navigation-8-4-4c-nav-uaq-radio-with-apple-carplay-android-auto/

We do not sell cheap equipment. We sell OEM quality equipment that is fully tested, pre-programmed and procured based on your Vin. There are plenty of companies that sell cheap products. We want to provide a part that we are able to guarantee works and will continue to work. We are confident enough in the product we sell that we are able to warranty it through installation and up to two years depending on your selection at check out. We feel our pricing is competitive as we are comparing our pieces to the cost of getting a new vehicle as opposed the cost of an aftermarket part whose quality is greatly inferior.

Junk yard has the same plug and play for 300

Absolutely! This is an incredibly easy installation.