2018+ Jeep Grand Cherokee Screen Bubble Fix - Delamination Repair

2018+ Jeep Grand Cherokee Screen Bubble Fix - Delamination Repair - Infotainment.com

Рет қаралды 83,449

Күн бұрын

OUR REPAIR SERVICE LINK: infotainment.com/shop/service...
Our NavRepair division has mastered repair for UConnect infotainment systems. They've replaced entire screens, and the issue happens on the replacement screens. So that may be an indication of a manufacturing defect.
Again based upon anecdotal evidence from forums and owner experiences, dealers will replace the radio as part of the warranty. Past that, we haven't heard anything about outcomes.
If the issue continues, hopefully FCA will provide a free of replacement solution. But don't count on that scenario.
Cadillac experienced issues related to faulty touchscreen. After customer complaints and even a class action suit, GM refused to replace the radios.
www.infotainment.com/blogs/ne...
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Пікірлер: 114

@SmartVacationRental 2 жыл бұрын

This happened to my CERTIFIED USED 2018 Grand Cherokee. Jeep refused to cover it saying it was covered. There should be a class action lawsuit against Jeep. Really gives me a sour taste that they know of a major defect and do nothing. My advice, when you first see the bubbles, FIX IT THEN. Once it gets bad like mine is now, it will start pushing buttons/clicking things automatically. I can't even use my radio/screen anymore till its repaired.

@Infotainment_nav 2 жыл бұрын

Actually a group did start legal proceedings because of this issue. But it seems to have died in the court system. Try a different dealership. It seems to depend on the dealer as to whether they'll fix it under warranty. At least that's what we're hearing from our customers.

@Xohttpdahlia Жыл бұрын

Okay, I am SO GLAD I’m not the only person who is struggling with this. I’ve had this issue since I bought my car (used) , I even asked the dealership if the delaminating was going to be an issue. Of course they said no. Now my screen does the SAME thing. Pushing buttons when I’m not touching the screen. I also have videos of it. The dealership won’t cover the cost to get it fixed. Now I’m trying to find ways to get it fixed because I can’t use my screen. It’s even worse because I travel a lot and need my GPS.

@MrFreeagent505 Жыл бұрын

My dealer was going to cover it on my 2019 grand cherokee but my warranty had expired by a couple months so that great lol.

@Zeldadude17 Жыл бұрын

I was really close to punching my screen when it wouldn’t stop clicking the adjust clock button on its own every 2 seconds and heading that dumb beeping noise. Any idea how much this costs to fix? Not under warrantee

@lucaskienitz5075 Жыл бұрын

@@Zeldadude17 you can turn off the clock in the settings. This fixed the problem for me until I can actually change the radio

@brendavandevoorde3027 Жыл бұрын

I want to thank you, so much, for your video. My husband was able to remove my radio by watching your video. He said, without seeing this video, he would have stopped trying to get the console apart. Mine was super stubborn and it really seemed like we were going to demolish the plastic, but it came apart, just like you showed, albiet a LOT more stubborn, and went back perfectly without any dents or scratches. I am so happy to have my screen fixed.

@Infotainment_nav Жыл бұрын

Glad we could help

@mmcq88 2 жыл бұрын

Soooo excited to take my console apart and send my screen in! Dealerships won't cover this defect and the ghost touching has been getting out of control. So happy I came across this video.

@Infotainment_nav Жыл бұрын

Glad to help!

@gregor7693 Жыл бұрын

just curious... have the same problem. how much did it cost you? mine is driving me crazy with the constant changing of the stations..... nonstop. this is my last jeep because of this issue but trying to enjoy it til its payed off. thx

@TheStabbyMedic 3 ай бұрын

@@gregor7693I know this comment is a year old, but you can fix it yourself

@gregor7693 3 ай бұрын

@@TheStabbyMedicthank you!! I fixed it myself and save a ton of money

@TheStabbyMedic 3 ай бұрын

@@gregor7693 good!! 😊 I wanna fix mine but I’m so scared I’m gonna break something.

@annafagan9145 Жыл бұрын

I just returned from my local Jeep dealership who quoted me $1400 to repair this. So frustrating because I saw this delamination on my 2018 JGC when I bought the car a year ago, but had no idea what the effects would be. I agree that this should be classified as a recall by Jeep. I love this car but not happy with this exorbitant fee to fix what should be covered by Jeep.

@Infotainment_nav 7 ай бұрын

Sorry to hear that. Our service team can help!

@18jeepsrt74 Жыл бұрын

This is frustrating... the man i talked with said there are 4 operators working and they each get 7-10 calls daily about this screen delamination.. he said when they were made they forgot a key component in the glue they used when they assembled these. So they know it is their fault and literally get up to 40 of these daily and still charge 650 dollars each to fix these!! This is crazy ridiculous! They are making an absolute killing! And the only chance of reimbursement is to get on a class action lawsuit and hope down the road you get money from that? My jeep started this at 35k miles and finally spread far enough to start pushing buttons.

@Infotainment_nav Жыл бұрын

Easy. Your story is a misaligned with the truth. We don't make these screens. We aren't responsible for the faulty glue. We fix the screens. Your complaint is with Stellantis and the radio manufacturer.

@kbrx4310 2 жыл бұрын

Can't wait til Nhsta picks up the delamimation for not being able to see with the federally mandated backup camera..only a matter of time before its a full blown recall..hoping It's you guys doing the repairs.

@Infotainment_nav 2 жыл бұрын

Don't count on that happening. There was a similar issue to this with GM and the Cadillac Que radio. There was a class action lawsuit and the whole nine. Courts sided with GM.

@kbrx4310 2 жыл бұрын

@@Infotainment_nav your probably right ,but it's nice to dream lol..I'm sure somethings in the works on the law side over it.

@sterstuck 2 жыл бұрын

Great video! I own a 2018 Jeep SRT (same as in video) and I have been experiencing the screen getting frozen or turning blue/black when I put it in reverse sometimes. At the top, I noticed some bubbles starting to form. In your experience, do these issue arise because of delamination? Thanks! :)

@Infotainment_nav 2 жыл бұрын

Thank you!

@Infotainment_nav 2 жыл бұрын

The screen freezing may be another issue. Call our service department, they may be able help you isolate the issue.

@Infotainment_nav 2 жыл бұрын

@@tollielancaster3874 Wow.

@ivyleaguestyles Жыл бұрын

Do you take jeep wrangler unlimited Sahara?

@Infotainment_nav Жыл бұрын

Yes. Call 855-636-6287. One of our tech advisors can set up your repair service and answer any other questions you may have. Or you can use this link to schedule service online. www.infotainment.com/pages/infotainment-repair-services

@Ian.ChandlerCRE Жыл бұрын

Great service. I need this. Is it the same process for the 2019 Grand Cherokee altitude? and do you repair those as well? and when you say let it go back to sleep, you are plugging it in and turning the car on letting it power on until when? and then just shutting the car off so the auxiliary power is still on until the screen powers on? I do not really understand the steps involved so that the system proeprly acclimates back to the vehicle.

@Infotainment_nav Жыл бұрын

Thanks. Call our repair department at 855-636-6287 to get service. Yes we use the same process to repair screens for the Altitude. Sleeping is the process of letting the vehicle's CAN BUS reset. You simply turn off and lock the car. Let it sit for about 30 minutes. The CAN BUS will update settings to reflect the new touchscreen. Here's a video on how to perform a hard CAN BUS reset. kzfaq.info/get/bejne/i9uKY6eJp6fPY58.html It's simple and sounds more complicated than it is. I think I answered all the questions. If not, call our repair team, they can give you more detail. Have a great day!

@polidana 7 ай бұрын

I have a 2019 Grand Cherokee and have the same delamination issue. Can't believe this not a recall item yet. I have an extend warranty, but they can't get a replacement due to them being on backorder. So I guess my only option it to have Infotainment fix it for me.

@Infotainment_nav 7 ай бұрын

Ah I'm sorry to hear that you're experiencing that issue. If you're a 2019, you likely have the UAV system, as the UAQ was only in the 2018 Grand Cherokee infotainment.com/shop/services/repair-service/repair-service-jeep-grand-cherokee-uconnect-4c-uav-8-4-inch-touchscreen-display-2/

@terryjohnson9564 6 ай бұрын

What the turn around after we send it in to you?

@timx1733 3 ай бұрын

Thank you for this clear and concise video. Wondering, h as there been a class action suit about this yet? It seems like it is an inevitble failure on all 2018 Jeep Grand Cherokee models and perhaps some other years. I have read hit and miss accounts of Chrysler Jeep paying for a replacement screen.

@Infotainment_nav 2 ай бұрын

Unfortunately at this time we are not aware of any official class actions in place.

@nicholaslandry81 2 жыл бұрын

My screen looks identical to the screen in the video, I get probably about 1000 phantom presses a minute things like activating my rear camera while driving, making ghost calls to random contacts, turning itself off and on and I literally can’t press a button without it seeming like a ghost pressing another button milliseconds after me…is this the delamination diagnosis?

@Infotainment_nav 2 жыл бұрын

Are there any bubbles present on your screen? If not it may be another problem here's a link to our repair team to better assist you. www.infotainment.com/pages/infotainment-repair-services

@faithespinoza4422 2 жыл бұрын

What is the cost?

@Infotainment_nav 2 жыл бұрын

@@faithespinoza4422 what year do you have?

@faithespinoza4422 2 жыл бұрын

@@Infotainment_nav 2018

@roberthammond6520 2 жыл бұрын

Ugh! Same here! Just started today!

@aojorel 2 жыл бұрын

Bro thank you so much I’m about to disassemble my radio right meow

@Infotainment_nav 2 жыл бұрын

We'll be here!

@aojorel 2 жыл бұрын

@@Infotainment_nav sent her yesterday can’t wait to get her back installed, it was so easy to disassemble. But I’ll be honest I ordered the pri tools. On my model it’s not as easy as the Grand Cherokee.

@mikeprice8307 Жыл бұрын

@@aojorel did you do it?

@joenguyenps 2 жыл бұрын

Hello, my car WK2 has the same issue. If I send my unit in, how long will it take to repair and can I still drive my car without this radio unit? Thanks!

@Infotainment_nav 2 жыл бұрын

Contact our repair team at 855-636-6287 they will be able to assist you.

@itzreece6347 2 жыл бұрын

Could you share the pricing for this repair? This bubbling just started on my screen and it's getting annoying. It randomly selects things and is an eye sore just noticing that bubble there.

@Infotainment_nav 2 жыл бұрын

www.infotainment.com/collections/repair-replacements-by-navrepair/products/service-fca-uconnect-4-8-4-inch-touchscreen-uaq-uas-radio

@joenguyenps 2 жыл бұрын

@@Infotainment_nav Hello, is this just a cost of the radio block or the cost for the whole replacement service package, including shipping back? Thank you.

@mydigitalfootprint. 2 жыл бұрын

I did all. Took it out. Removed the digitaliser. Worked for 1 minute. Now it's not responding and its hot like crazy. 😒 I give up.

@agammoh Жыл бұрын

Is that price to fix the bubble similar in this video?

@poolboy-se1jv Жыл бұрын

@@Infotainment_nav Its cheaper to just buy a new screen...

@casmanny 2 жыл бұрын

Pretty kool! How do I get mine fixed? Thanks

@Infotainment_nav 2 жыл бұрын

Here's a link to our radio repair service www.infotainment.com/pages/infotainment-repair-services

@scottf.5472 Жыл бұрын

My 2019 GC Limited has the screen attached to the panel, and connected to the radio housing with 2 wire connections. This new style screen is delaminating just like the previous model shown in this video.

@70mcnevin Жыл бұрын

You would think that Chryslere would be on top of this by now if they gave a damn about their customers. But since they won't even acknowledge it, it makes me think that it's a built-in money maker for them to make customers bring their vehicles in and then charge them $1200 for something that is completely necessary and renders the vehicle unusable without it.

@josephaustin5377 Жыл бұрын

You guys take Max Care car warranty?

@Infotainment_nav Жыл бұрын

At this time we do not.

@bledarhasa343 2 жыл бұрын

How much would be a delamination repair on U connect screen ,2017 Grand Cherokee

@Infotainment_nav 2 жыл бұрын

Here's a link www.infotainment.com/collections/all/products/replacement-8-4-inch-touchscreen-uconnect-ra3-or-ra4-radio?variant=31520284770340

@KatieCashmanMusic 2 жыл бұрын

What type of adhesive do you recommend for the screen and the touch panel?

@Infotainment_nav 2 жыл бұрын

We don't. LG uses a very specific adhesive. If you use the incorrect glue, you could lose all your touch functionality.

@bayronespana6668 2 жыл бұрын

My SRT pages don’t work after I put your radio I purchased from you guys

@Infotainment_nav 2 жыл бұрын

Contact our support team at 855-636-6287. They'll get that resolved.

@zmaninpgh Жыл бұрын

What is the turnaround time after you receive my radio?

@Infotainment_nav Жыл бұрын

Normally we'll make the repair the day we receive the radio and send it back the next day. This particular repair has been in very high demand. Contact one of our tech advisors at 855-636-6287. They can let you know the most accurate timeline right now.

@JimmyJohnson-ub4rt 2 жыл бұрын

How was the screen repaired? Did I miss something?

@Infotainment_nav 2 жыл бұрын

Repair Starts at 3:05

@JimmyJohnson-ub4rt 2 жыл бұрын

@@Infotainment_nav so the delaminated screen is removed and replaced with a new screen?

@erikalane8198 2 күн бұрын

I have this issue on my 2019 Jeep Grand Cherokee. I called Jeep and Uconnect both said it’s a super common issue yet no recall and no coverage on Uconnects end. What a scam. Should be a recall, absolutely ridiculous.

@Infotainment_nav 2 күн бұрын

I tend to agree on the recall aspect. However, we do have the ability to repair or replace these. Here is our link for repair which is the cheaper option. Use the drop down menu to get the cost for replacement. infotainment.com/shop/services/repair-service/repair-service-jeep-grand-cherokee-uconnect-4c-uav-8-4-inch-touchscreen-display-2/

@sandroostutv1169 Жыл бұрын

Whats the turnaround time, once i send in radio?

@Infotainment_nav 7 ай бұрын

Normally 2-3 days.

@faithespinoza4422 2 жыл бұрын

What is the cost?

@Infotainment_nav 7 ай бұрын

Currently at $599.95

@cnmn9493 8 ай бұрын

How much to fix the delamination radio for jeep?

@Infotainment_nav 8 ай бұрын

Normally $599. infotainment.com/shop/services/repair-service/repair-service-fca-uconnect-4c-uaq-or-uas-8-4-inch-touchscreen-radio-5/

@suzanneranft7615 5 ай бұрын

I did this and now my screen isn’t showing anything, but it’s working. Any suggestions?

@Infotainment_nav 5 ай бұрын

Please reach out to our support team at 855-636-6287 Ext 11 or at support@infotainment.zohodesk.com and they should be able to get that working or send another piece out under warranty. Thank you.

@IraqiSniper107 Жыл бұрын

Any idea why the touch screen gets warm to the touch? I'm pretty sure you heard about this one

@Infotainment_nav Жыл бұрын

I haven't personally, but check with our repair team. 855-636-6287.

@momof3littles 2 жыл бұрын

My touch screen isn't a problem, but the screen behind it just cracked out of no where. It is small hairline Crack in the upper left corner. How did this even happen?

@Infotainment_nav 2 жыл бұрын

We have no idea how this could happen but you can send your radio to our service repair www.infotainment.com/pages/infotainment-repair-services

@joeyevola7881 Жыл бұрын

My Challenger currently has this and it’s so annoying

@Infotainment_nav Жыл бұрын

And it only gets worse, until the radio becomes inoperable.

@joeyevola7881 Жыл бұрын

It sucks because the car only has 10k miles

@hotstuff101234 Жыл бұрын

How do I send mine in?? Also how much?

@Infotainment_nav Жыл бұрын

Here's a link to help assist you . www.infotainment.com/pages/infotainment-repair-services

@Randy-dm2nt Жыл бұрын

I removed mine but the whole thing came off with the radio how come

@Infotainment_nav 7 ай бұрын

That's unfortunate. Our service ensures a stress-free affordable option. Our service team can help!

@larmo5633 2 жыл бұрын

Is it possible to just buy the screen from you guys, the repair isn't to difficult to make for myself .but just seeing what options are available warranty ect..

@Infotainment_nav 2 жыл бұрын

Unfortunately, we only offer our repair service.

@colepeterson4695 2 жыл бұрын

How much does this cost and how long does it take?

@Infotainment_nav 2 жыл бұрын

Depends on the repair. Contact our service department. You can reach them at the link below. www.infotainment.com/pages/infotainment-repair-services

@Shabdima 2 жыл бұрын

@@briankeith9584 lmao dealer replaces whole radio for 1k

@roycampbell5767 2 жыл бұрын

@@Shabdima I'm wondering why this isn't recalled if it's that common of a problem

@roycampbell5767 2 жыл бұрын

@@tollielancaster3874 it's the first I've owned (my wife's) and I'll never buy another either

@hasanirucker2248 2 жыл бұрын

@@tollielancaster3874 I’m currently having this issue. Was there an 800 number you called or just your local Chrysler dealership?

@knovikain Жыл бұрын

Mine calls 911

@Infotainment_nav Жыл бұрын

Whoa. Definitely want to get that repaired as quickly as possible.

@js12278 Жыл бұрын

Or you could buy a new LG screen and do the repair yourself. Plug n’play

@Infotainment_nav Жыл бұрын

You can do anything yourself. Or you can get a professional repair with a warranty. It's up to you the consumer.

@josephaustin5377 Жыл бұрын

Where?

@Jon-wf3tg 3 ай бұрын

You didn’t repair it you replaced it

@Infotainment_nav 3 ай бұрын

We offer two service which vary greatly in price. This repair option is us repairing your radio and swapping the glass and anything else that would need to be swapped but utimately it is your unit and not a new unit so it is much cheaper. infotainment.com/shop/services/repair-service/repair-service-fca-uconnect-4c-uaq-or-uas-8-4-inch-touchscreen-radio-5/ Or we can do a full repalcement on the unit which will always be more expensive. This will require your old unit back as a core. infotainment.com/shop/services/replacement-service/replacement-service-fca-uconnect-4c-uaq-or-uas-8-4-inch-touchscreen-radio/