A Great Set of Insights Prof Jeanne Ross. The changing face of organizational change in the context of "digital" and "digitized" well explained. Most of us should be aligned with your framework especially in terms of accountability. Looking forward for your next episode with post pandemic factoring in this space. Thank you again!!!!!

Thank you for the great insights!

Very informative and enaging. Thank you!

Excellent!

On the question (22:00-22:34) related to ultimate P/L ownership; operational (e.g., enterprise) change management implementation and product/service/rollout of (technology/engagement) solutions, CIO might want to deputize (chair) a “tried stone” group (consultancy employing an accountability/responsibility governance matrix) to get the job done.’ Project risk rationale: LOB heads often engage (playing who will be king of the hill) in ‘at the end of the day’ dynamics.

Nordstrom, what a good example for digitalization success...

Great talk. Always enjoy your books and view points. Wished more CEO/COO/CIO's would have this vision and understanding.

SUCCESS...

Many problems are complicated we need the pattern of digital transformation.