2020 Honda Pilot Crackle workaround fix

  Рет қаралды 22,005

Michael Monahan

Michael Monahan

3 жыл бұрын

Workaround fix solution for the 2019-2020 Honda Pilot and Passport speaker crackling and popping. Warranty extension: MOST bus network connectors. #crackling #honda #popping #stone #pilot As of 7/19/2021 Honda does not have the part to fix the issue. They are asking me to call back every 2 weeks.

Пікірлер: 79
@TLHGLH
@TLHGLH 2 жыл бұрын
Thank you very much, Michael, for this extremely helpful post. We are having the same issue on a 2020 EX - L Pilot. This workaround, at least prevents it from being a safety issue, since the static can be quite distracting when it gets loud. We have been an all-Honda family since the 90s, but will never buy another one because of the way they have “handled” this issue. Ridiculous.
@markafletcher2042
@markafletcher2042 2 жыл бұрын
I agree; the Honda’s are a value for the buc, but this is ridiculous. I’m trying to convince my wife to sell it & purchase another brand.
@sivamathu
@sivamathu Жыл бұрын
@@markafletcher2042 we must sue them!
@alejandrov5563
@alejandrov5563 2 жыл бұрын
My issue is just starting, light crackling just with the radio, your tip eliminated the problem, Im worry know reading the comments it may get worse. But for know it worked thanks!!
@CharlesBrodheadIII
@CharlesBrodheadIII 2 жыл бұрын
SOLUTION: I had very loud popping/crackling sounds coming from the speakers whether they were on or off. It sounded like someone throwing gravel at the windshield. After doing some research I discovered the likely cause was broken electrical connectors in the wire harness that would intermittently come loose causing voltage spikes. My 2020 Pilot Black Edition has two wire harnesses (the latter for the back seat Blu-Ray player). Replacing both wire harnesses under warranty at a Honda dealership completely solved the problem for over a year now. My Honda dealer said he has seen hundreds of cases of this problem all fixed by replacing the wire harnesses. Also kinked fiber optic cables in the "MOST bus network" can create similar issues and is related. Honda extended their warranties and it should cover 2018~2020 Pilots, Passports, and Odysseys. Good luck!
@alaafilali
@alaafilali 2 жыл бұрын
Thank you
@npolite22
@npolite22 2 жыл бұрын
Sadly Conicelli Honda replaced it once for my sister after numerous times into the dealership. I assume it was not done correctly as the issue persists. Honda will not repair it again despite reporting this issue under warranty at 1500 miles. I've owned Hondas for over 20 years and will not buy another one unless they right this wrong. I will not chance my next Honda having this issue for over 2 years now. It is absurd how they are handing it.
@sivamathu
@sivamathu Жыл бұрын
Can we not sueing the Honda corporation and the dealership? Am lost, not getting anything done
@markafletcher2042
@markafletcher2042 2 жыл бұрын
Thank you; I agree that it’s a work around & doesn’t solve the problem. HOWEVER, we paid almost $50,000 for a product that has a problem that Honda can’t seem to fix.
@lineyhernandez5492
@lineyhernandez5492 2 жыл бұрын
This exactly how I feel, I’m paying for a horrible experience and yes almost dished out 45,000 for mine. I’m so disappointed and thinking about never purchasing another one and trading this thing in.
@markafletcher2042
@markafletcher2042 2 жыл бұрын
4/2/22 -Update: Honda kept my car for about 2 weeks in March 2022, & replaced a control device for the infotainment system & checked all the wires & wire connectors
@npolite22
@npolite22 2 жыл бұрын
@@markafletcher2042 did it resolve the issue? Mind sharing what they stated n the repair receipt?
@master6131
@master6131 2 жыл бұрын
I have a 2021 pilot with this issue for a few months, waiting for the dealership to “test” it and hopefully get it fixed. I read online that the noise would come back after a year even after replacing the wirings. Its a design flaw, will sell mine before warranty expires.
@Paul_1973
@Paul_1973 11 ай бұрын
I’m doing the same.
@wehavealotofprojects
@wehavealotofprojects 2 жыл бұрын
Ours is horrible. Honda doesn’t seem to have any parts to fix the issue.
@toepeper
@toepeper 7 ай бұрын
2019 oddy elite here and the fakra was replaced. I got the cracking sound again last week, brought into honda. They said I needed the complete unit replaced. They didn't have the part so I had to bring in a week later. Later that night I left my lights on and the battery died. I jumped it and the cracking noise went away and my rear entertainment started working again. I still plan to bring it into honda to get the unit replace since I had extended warranty. But it's been 3 days and no cracking noise.
@kubi0461
@kubi0461 Жыл бұрын
Even more fun that a version of this is happening on my 2022 Passport. Since '22 isn't mentioned on any of the service bulletins it's difficult to get the dealer to do much since unfortunately mine isn't consistent enough to get it to happen for them. But after reading a forum post, I smacked on the dash above the infotainment system and instantly the static stopped. It stayed gone for 2 full days whereas before I couldn't even drive 3 minutes before it would start happening.. Even when coming back it's a significantly software quieter static and less annoying.. almost like the hit dispersed the static into little bits though that makes no logical sense. The downside is that it's even more impossible now to get the problem fixed since it's so much less prevalent. But I can happily get by with a whack on the dash every couple of days if that keeps doing the trick since it's a lease. I assume given the location and behavior from hitting it, my problem is likely with the dash wiring harness or the related connections.
@adamsokolski941
@adamsokolski941 2 жыл бұрын
Having the same problem again in a 2020 EXL. Fixed last year, but happening again.
@robslane2163
@robslane2163 2 жыл бұрын
same issue 2019 Odyssey. Been into shop 4 times, still happens intermittently.
@TulliWeiss744
@TulliWeiss744 2 жыл бұрын
Between my family and friend we are 6 Honda pilots, we all have this crackling sounds and Honda does not have a fix, I think Honda just followed this video and just lowers the system sounds LOL, very sad to spend this much on a suv and having this issue, sometimes it gets so bad I feel like just jumping out of the window .
@paul_domici
@paul_domici Жыл бұрын
I just purchased a Honda Pilot from a family member and drove it home for four hrs and this Static sound is really pissing me off!!!
@dropdabeat442
@dropdabeat442 Жыл бұрын
still no issues after the repair?
@paul_domici
@paul_domici Жыл бұрын
Thank you! I just purchase a 2020 pilot and as a music lover this shit is driving me crazy
@sivamathu
@sivamathu Жыл бұрын
Am on the same boat and they have not yet found cause of the problem
@sivamathu
@sivamathu Жыл бұрын
We must sue them
@user-nh6vu3qr7b
@user-nh6vu3qr7b 2 жыл бұрын
So how u fix this problem?
@sivamathu
@sivamathu Жыл бұрын
Anyone have a solution for it? Can't use Bluetooth, infotainment system, DVD system, also the door locking/opening switch also activates popping cracking STATIC noise
@victorgonza4528
@victorgonza4528 2 жыл бұрын
Press and hold the home / day night and power buttons the self diag screen comes up select unit at the bottom then shutdown reasons , it will display the error codes for which unit is dropping out causing the noise , go to that unit and straight up the red and green fakra connectors back wires should be nice a relaxed no kinks clear the shutdown errors and exit out , if it comes back do over next unit
@OMARHH2
@OMARHH2 Жыл бұрын
Where are the fraka connector? Thank you
@sivamathu
@sivamathu Жыл бұрын
Have 2020 Odessy van, having the same issue and do they have a fix? I took the car to dealership four times, in total they had our van almost a month, keep saying they are going to try this that connect with Honda Canada technologist and fix...and ***kers have no fix
@JeffShuck
@JeffShuck 2 жыл бұрын
I love the Pilot but this issue is ridiculous and quite out-of-character for Honda. What’s more annoying is that Honda seems to know about it but are quite coy about the cause (and the fix). Mine has been getting worse and worse… hopefully the dealer is fixing it next week.
@MichaelMonahanDesigner
@MichaelMonahanDesigner 2 жыл бұрын
Jeff, it really is out of character for Honda. Honda always had a reputation of being a long lasting reliable car and this is really disappointing. When I ask the dealer about the fix, they are coy and say we don’t have the parts, we don’t know when the parts are coming in, and we stopped adding people to the list of a fix for when the parts actually come in. They told me to call every month and ask. Super frustrating.
@YYOOUUJHF77
@YYOOUUJHF77 2 жыл бұрын
Apparently, this is not limited to Pilot. It also affects Odyssey (mine is 2019) in almost exactly the same way. After visiting the dealership twice without a fix, I lost much of my confidence in the quality excellence with Honda. I love your choice of words "out-of-character". It's very disappointing and also unbelievable. They couldn't figure out what's going on. How do I know the car is safe to drive?
@sivamathu
@sivamathu Жыл бұрын
@@YYOOUUJHF77 have 2020 Odessy Touring, am sick of this noise, it's happening way too often every time I driving. It's stressing us out. Kids can't even enjoy a movie, all of the entertainment, infotainment system, now cracks when open/close using the door button
@sivamathu
@sivamathu Жыл бұрын
@@MichaelMonahanDesigner can we sue them?
@susanpowell9919
@susanpowell9919 Жыл бұрын
Did it get repaired and is the problem gone?
@jajoffe
@jajoffe 2 жыл бұрын
Ours does it after hitting a bump. All ok, stress the frame and pop( like light hail is hitting the car). Taken it in twice, still happens 😠
@lynnkennedy8597
@lynnkennedy8597 2 жыл бұрын
The crackling not only sounds in the radio, but it also affects the hands-free phone. Calls cannot be understood at all because of interference. Then today, the radio popped off by itself and the screen said, "No audio connection." I had to stop the car, turn it off, and start the car again just to hear the radio. One Honda "specialist," told me that Honda thinks it has something with Android Audio...but of course, they don't know how to fix it.
@SELAHPAUSE
@SELAHPAUSE Жыл бұрын
I get static in my speaker then the music rather on my Bluetooth or CarPlay it will cut off
@JR-xi7mz
@JR-xi7mz 2 жыл бұрын
I have that same issue on my 2021 Honda Pilot Ex-L.
@izzecee1008
@izzecee1008 2 жыл бұрын
Has Honda provided a fix for this issue? I’m having the same problem.
@MichaelMonahanDesigner
@MichaelMonahanDesigner 2 жыл бұрын
Some people are getting fixed here and there. One thing I can say, make sure they have the parts before going in. The scheduler will just make an appointment without checking. You have to get an advisor on the call and you also have to get them to check with the parts department.
@stephenloague9140
@stephenloague9140 2 жыл бұрын
No there is no permanent fix. Ask me how I know
@SAPDesigner
@SAPDesigner 2 жыл бұрын
@@stephenloague9140 - I assume you got the fix and the problem happened again?
@stephenloague9140
@stephenloague9140 2 жыл бұрын
@@SAPDesigner yep....they apparelty work loose over time. Ours has been worked on 3 times so far. The "permanent" fix was done around April. The shop that did it does about 20 a week. It came back.3 weeks ago worse than ever. Took it back Thursday and waited over 4 hrs. Come back tell me they didn't see anything wrong. And honda said do a hard reset.....very next day it was back. But it only does it on bumps, potholes, teain tracks, rough roads, ect. I'm going to remove the center speaker.and stick a borescope down in there while my wife drives to see if I can see anything moving.
@duckett82
@duckett82 Жыл бұрын
My 2023 Odyssey has this issue already with only 4k mile SMH
@The_Redkween
@The_Redkween 2 жыл бұрын
Well, I’m on my third attempt at a fix. They put in some kind of new connectors at the dealer and that worked for about a year. Now it’s back. 2021 Pilot. Dealer said they will call Honda Corporate and see what to do next. If the 2022’s don’t do it, I assume they have a fix?
@susanpowell9919
@susanpowell9919 Жыл бұрын
Did it get repaired again? I'm so frustrated with my 2020 Pilot!
@The_Redkween
@The_Redkween Жыл бұрын
@@susanpowell9919 They replaced the entertainment module and that seemed to fix everything. It was a 3-month wait for the part though. I can get the part number from the invoice when I get back home tomorrow.
@donfumar4572
@donfumar4572 Жыл бұрын
@@The_Redkween whats the part number
@The_Redkween
@The_Redkween Жыл бұрын
@@donfumar4572 hi, Don. I’m out of town on business right now. I’ll get back this weekend though.
@phil3924
@phil3924 Жыл бұрын
The 2022s do it. Mine does it sometimes.
@YYOOUUJHF77
@YYOOUUJHF77 2 жыл бұрын
We have also been struggling with this mysterious infotainment issue with our Odyssey 2019. Another youtuber's video best describes the similar problem with Odyssey: kzfaq.info/get/bejne/r7dimZiLvZi7Zmw.html. This Honda Pilot interface looks almost the same as Odyssey's. I guess they probably just use the same components. We've been to the dealership twice and the problem is still not fixed. In fact, we are seeing additional related issues lately (like entertainment system not loading and speaker sound suddenly disappearing). It just felt like the whole thing inside the car is falling apart, but Honda just cannot figure out what it is. Quite unbelievable.
@afp88
@afp88 Жыл бұрын
I have the same issue with my Honda Passport 2021
@taylormichael3532
@taylormichael3532 2 жыл бұрын
2022 Pilot Limited Edition is doing it now... It is back at the dealer for the second time. Honda Tech said it is a "bluetooth issue" (BS).. So they said dont use the bluetooth OR carplay and see if it does it. After 1 day it started up again. They did a reset of the radio and said they can not duplicate the issue... I keep getting the runaround... It will start up again once driven for 20+ miles. I sent them videos of the issue to give to Honda Tech (as requested).. Tech said there is no problem. Just a bluetooth issue.. It has NOTHING to do with Bluetooth. I am about to just buy a nice aftermarket touchscreen. Whats another $2000? especially after spending $47000... Come on Honda. This is silly getting the runaround and refusing to figure it out
@hollybeauvais2461
@hollybeauvais2461 Жыл бұрын
Taylor, same here. Dealership told me it's a bluetooth issue but it is NOT. So frustrating.
@britneeliberty
@britneeliberty Жыл бұрын
Same thing happening here!
@taylormichael3532
@taylormichael3532 Жыл бұрын
@@britneeliberty after complaining for 2 months and them trying to "find" the issue, I got Corporate to agree on an entire new wiring system. It has been fixed and working fine for about a year now.
@npolite22
@npolite22 2 жыл бұрын
Anybody successfully have a buy back under the lemon law on this issue?
@jpenadelaify
@jpenadelaify Жыл бұрын
I'm wondering to just signed papers on a 2019 yesterday didn't noticed the sound at test drive now im supposed to just be fine with it? I don't think so
@npolite22
@npolite22 Жыл бұрын
@@jpenadelaify i am not 100% sure but I think the 2020-2022 are the ones that have the issue. You should be ok
@jpenadelaify
@jpenadelaify Жыл бұрын
@@npolite22 we just bought a 2019 and I heard the static noise as soon as I got it home off the lot. Also the radio wouldn't do anything when you tried to change stations. Wife drove it to work and when I got in it there it was working just fine no noises etc
@npolite22
@npolite22 Жыл бұрын
@@jpenadelaify oh man im sorry to her that. The issue is related to the wires going into the head unit being a bit short. There is a tsb about how to fix it but even then it doesn't always resolve it. I would suggest just scrapping the unit and dropping in an aftermarket unit. My sister went through hell to the point that Honda refused to work on it any longer. They made some BS saying it works normally even though she had video after every repair. Finally she broke even with the lemon law.
@joshuafleming4751
@joshuafleming4751 Жыл бұрын
Take to Honda dealer it’s the fakra connectors covered under warranty
@susanpowell9919
@susanpowell9919 Жыл бұрын
I had the fakra connectors replaced and it's doing it again. So frustrating!
@laurarunyan1491
@laurarunyan1491 2 жыл бұрын
Has anyone had any luck trying to get a new one?
@1962RollingStone
@1962RollingStone 2 жыл бұрын
Yes, Honda will replace the main infotainment wire harness under warranty. The part Number is Honda Part # 32107-TG8-Af0 I fought with the Dealer on this and I have been waiting for the part on back order from Honda since Nov 21. Call Honda Corp and set up a case number with them 800-999-1009 Now that Honda Corp are monitoring the process, the Dealer is complying.
@catherinespry439
@catherinespry439 2 жыл бұрын
What's worse is that I drive around with this issue which seems worse when it is hot outside. I cannot seem to get the car to do it at the dealship and they will not fix it unless it will do it in front of them!! Seriously! Two years of popping.
@sivamathu
@sivamathu Жыл бұрын
Must sue them all
@sivamathu
@sivamathu Жыл бұрын
Am on the same boat as well, no fix
@videosforyou.7807
@videosforyou.7807 2 жыл бұрын
Terrible so expensive car to have those noise 😫
@rickfunk1355
@rickfunk1355 11 ай бұрын
Honda has just issued a recall to fix this.
@liarperez
@liarperez 10 ай бұрын
Hi. Is this true?. I got to this video since I am just starting with this issue today, that cracking sound in the speakers, mine is a Pilot black edition 2022.
@rickfunk1355
@rickfunk1355 10 ай бұрын
Yea, I just had mine fixed under warranty, took longer that expected, they had my 2020 Passport for 5 hours. @@liarperez
@michaelfoster445
@michaelfoster445 2 жыл бұрын
Why bother putting this video
@1962RollingStone
@1962RollingStone 2 жыл бұрын
Honda Pilot (2020) Popping Crackling static noise and main screen failure: Yes, Honda will replace the main infotainment wire harness under warranty. The part Number is Honda Part # 32107-TG8-Af0 I fought with the Dealer on this and I have been waiting for the part on back order from Honda for 7 months. Call Honda Corp and set up a case number with them 800-999-1009 Now that Honda Corp are monitoring the process, the Dealer is complying.
@susanpowell9919
@susanpowell9919 Жыл бұрын
Is yours repaired?
@britneeliberty
@britneeliberty Жыл бұрын
Same question
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