Stop saying " art"

@@imnothere220it is art

That's great to hear we could help!

Yes, Samsung does have a few new super slim swivel mounts they just released... but it doesn't look like there is availability just yet. You can find them here www.samsung.com/us/televisions-home-theater/television-home-theater-accessories/all-television-home-theater-accessories/?accessory_type=Wall+Mounts

That's a tough one ... I really think it's more a matter of personal preference and depends on if you think a piece of art that large would be realistic in the size of that room. If you wouldn't normally have a massive piece of art filling the entire space over the fireplace, then I don't think the TV would be believable as art in that space. But a big wall with big art on it I think it would be believable especially with the matte display. With the older displays, the larger the TV was there was glare so I think in 2021 and earlier it was a lot less believable as art because you have a great chance of picking up reflection.

We have received this feedback a few times ... there's a very easy solution ... simply reset and re-pair the remote to the TV. We have a video in this help article. If you have further trouble just give our customer service team a call and they'll be happy to get you to a solution. help.framemytv.com/samsung-frame-tv-remote-not-working-flashing-red

The default cable that comes with the TV is 5 meters (about 15 feet) ... there is also an optional 15m version. More info here on all cables.... help.framemytv.com/samsung-one-connect-box-one-connect-cord

I would think it would be ok inside a conduit, but electrical codes vary from town to town. We haven't used the in-wall cable in our applications, but those have all been for our own private use. Technically I think Samsung recommends it.

This has been a contentious question for the last couple of years and one which Samsung has really dropped the ball on in terms of providing consumers with answers. It's clear that Samsung considers the "invisible" cable that is bundled with The Frame to be a viable solution but it looks janky - especially for a lifestyle TV that is marketed to make digital artwork look indistinguishable from the real thing. If there are cables connected to the Mona Lisa in The Louvre I'm clearly misinformed. An in-wall rated cable was made available by Samsung in 2019 and a number of owners of The Frame maintain that the same solution will work with 2020+ models. However, these cables are expensive, much thicker and very difficult to find. If you ask Samsung or an authorized dealer for information be prepared for a chorus of shrugs. If you wish to run the bundled cable inside the wall, you can buy conduit that is specifically fire-rated. However, it is a specialty item that would typically be carried only by electricians and contractors. Some people also mount a piece of regular conduit on the wall and colour-match the paint so that the cable doesn't seem as obvious. It is. Yet another alternative is to install a media enclosure in the wall and use it to store the One Connect box behind the display. Doing so will of course require wall surgery. Bottom line: until Samsung provides an elegant solution, I would suggest checking in with an electrician or convincing your inner OCD that seeing the cable isn't an issue.

​@@SavedByZero or just enjoy being european and wire it whitin your well made brick wall since its absolutely no way to catch on fire even if the wire is in burst of flames.

Great question... we hadn't planned to do a separate about the quality of the video on the TV, however I can tell you that we were pleasantly surprised to see that despite the matte display we expected to see a diminished contrast when watching video, however that was not the case in our experience. It's sort of tough to take a video and accurately capture contrast, but we definitely noticed the contrast was much better than we expected from an antiglare matte display. The display is a 4K QLED. While yes there are some 8K TVs on the market, there still isn't any content broadcast in 8K and the target audience for this TV model is a bit different since Art Mode is such a key factor. Even still we think it makes for a great video display especially compared to the price point of an 8K Samsung.

Yeah, that's correct. The 32" is a bit different than all the other sizes. We don't know why they didn't put a discrete clear cord on the cable for the 32" and for some reason the coax on the 32" connects to the back of the TV rather than the One Connect. We are hopeful they will change this for the 2023 models of the TV as many people have complained about that with the 32" model

Yes, we are actively trying to get our hands on one of those so we can do a hands on demo of it.

Yes, you can plug the box into the wall without the TV connected, but the TV will not be on until the One Connect cord is run to the TV. There are no lights on the One Connect box.

The picture quality is excellent as a TV. It's a full 4K TV. As for swiveling the TV, you would need a special swing arm style wall mount for swivel. The included mount hangs the TV flat to the wall to be as much like real artwork as possible.

The One Connect box is actually much more than just a place for HDMI connections and such. It contains the entire motherboard, brains, transformer, hard drive and much more that make the TV operate. This is how Samsung was able to make the TV so extremely thin, because they have relocated so many critical components to be external to the TV itself. There is no way to plug 110v power directly into the back of the TV panel. All of that is done over at the One Connect box. Sorry I don't have better news, but fortunately, the One Connect cable itself is clear and very discrete and easy to hide even along the surface of the wall if you get a little creative.

I don't think so ... the connector plug on the TV I'm pretty sure was different back in 2018. You might want to contact 800-SAMSUNG to ask them

It does have ambient mode ... though in the 2021 & 2022 TVs ambient mode is vastly different than in the earlier model years. Starting in 2021, we noticed the auto-dimming features associated with ambient mode is much more subtle than in the past. It would be nice if Samsung gave us an advanced settings screen to be able to set our dimming thresholds. ie: if we wanted the screen to be extremely dim when in a dark room vs if we wanted the dimming function to be less subtle.

Out-of-the-box the 43" & 32" sizes are the only ones that can be mounted in portrait mode with the provided hardware. Using the optional motorized auto-rotation mounts you can switch to vertical on the 43",50",55" & 65" sizes. The motorized auto-rotation mounts are NOT compatible with the 32", 75" and 85" sizes. Subscribe to our channel to see the demo of the auto-rotation mount as soon as we can get our hands on one.

@@DecoTVFrames Perfect, thanks. I am hoping third party options will be available for those of us interested in portrait applications that don't require rotation.

Sorry but since we only make our frames for the Samsung Frame TVs, we haven't purchased any other models to evaluate. We only purchase and evaluate the TV's we are considering offering frames for based on the volume of customer requests.

The Samsung Smartthings app is free. You may have selected the wrong app.

Yes totally agree! We've been trying daily to get one of the new rotating wall mounts so we can do a demo of both that special mount AND portrait mode for the TV. Please subscribe and click the bell so you're notified when we post that video. We're on it!

Because many people with Frame TVs don't own their homes and may be renting so running something in wall is not always an option.... also for stone wall instances.

@@DecoTVFrames thanks

Thanks! You can purchase it at decotvframes.com/ornategold

Yes, the Samsung bezels are interchangeable between the 2021 and 2022 model years... Have you seen our upgraded version of their bezels though. Checkout our Alloy Bezels. decotvframes.com/alloy

Great question! The 2023 model of the Frame TV is 100% identical to the 2022. Even the model number is the same. The only change is in the 32" size where the remote/motion sensor is moving from the top left side of the TV to the bottom right.

15 meters

Sorry but I don't know. We didn't test any of those types of features.

All of them :-)

Yeah ... we were sort of thinking the same thing. For now it's only for really low powered devices... but it would amazing if that technology further evolves.

Yes there are some savings to be had with the 2021 units that are still floating around out there, but compared to a 2022 Matte Display we would gladly pay the premium price or wait until next spring when they phase in the 2023 and pickup a 2022 Matte Display as the closeout pricing.

I think the mounting for the 43" 2021 & 2022 models is slightly different smaller plates so what's in your box might be slightly different than the hardware we showed in the video. Double check with Samsung before you return the TV.

The one we used in this video was a 65"

I understand where you're coming from, but along with the audio & video, that cord also brings the power to the TV so unless you have an outlet behind the TV which not a lot of people do then you're out of luck. Also there is an in-wall version of the cable available here amzn.to/34is89s

We completely understand where you're coming from and hopefully Samsung's product team will see your comments, though technically speaking there's one very important detail to take into consideration... the reason Samsung is able to make this one specific TV so thin to make it believable as art is because they put all the brains, memory storage and much more into the One Connect box as well as the ports that I understand not all people use. With a quick look at the few other Ultra-thin TVs on the market you'll find that all of them must have some sort of external box for the critical components. Though we 100% agree that we hope in future releases Samsung will find a way to make the One Connect box smaller... HOWEVER ... I just did some searching to see what all is inside the One Connect box besides those ports. I was blown away to see how many components they cram into that box. Many of the components they have to use are thicker than the TV itself. These are things like transformers and heat syncs. I don't think they could eliminate the One Connect box. kzfaq.info/get/bejne/erJ6pcehmqqUYHk.html

@@DecoTVFrames Almost all of that stuff in the box is the connectors and related circuitry, which is of course standardized and can't be shrunk - but most of us can live without that stuff today. All the stuff most people really need today can be integrated into a single semiconductor SOC, and of course a power supply. If they can fit that stuff into a 14" laptop I don't see why they couldn't integrate it into a thin television chassis.

@@makanmata I’m sure anything will be possible with enough time and development. That would be more of a question for Samsung’s engineering team while we focus more on making the frames.

@@makanmata TVs require a lot more power and longer run times than a laptop. Therefore, shrinking the power supply and incorporating into the frame itself will cause heat issues and thermal problems, both of which are the #1 enemies to ANY electronics. There is a reason why these charging plugs are external and not incorporated into the unit itself.

Yes! It might take some special hardware other than what's included in the box, but yes we've seen them mounted on concrete.