Thank you so much to everyone who viewed and subbed! It’s helping me get to my first 1000 subbies! I will continue to get out great content! 💕

It’s crazy that they have these high sales goals but they never have consistent stock of the pieces ppl want.

This is why I've never worked with people. Money doesn't buy you class, just because you can afford it dosent mean you get to be a douch bag about it!

You know, there are these SAs who've done something special (at least for the client it was), and it is not forgotten. I for instance will never forget how I made my second purchase at LV, and I was standing in front of the mirror with the bag (it was my beloved Alma PM in Vernis leather in Noir Magnétique, if I remember correctly 😊). The SA was very patient and very friendly, she gave me the time I needed, just standing next to me in case I needed some help or had a question. Then there came this lady, another customer, and placed herself in front of the mirror I was looking in; I should mention that it was obvious that she was richer than me; she was wearing a mink *shudder*, and already had decided to buy a luggage piece, so she now wanted to decide about the bag. Today, being older and having more experience, I wouldn't mind telling her in a polite way that she was blocking MY view on the mirror, but back then, I didn't say anything. My SA did. Although this woman had more money and was all in all a better client, she asked her to please go to another mirror, because this one was already occupied (by me). She reacted very rude, but finally went to another mirror. My SA stayed calm and friendly throughout this whole situation, and (as you can see 😉) I never forgot that she stood up for me. I am sure you are remembered as well by some of your customers as a wonderful SA, and maybe the thought of this brings a smile to your face 😊❤.

I used to buy lots of Louis Vuitton bags, and used to be a big fan of this brand. I lost my interest lately on those funky designs and declined quality. Now learning how abusive the company treats it's employees, I probably will never go back again.

This is so true! I used to work for a luxury department store and the amount of people that used to bring their Louboutins back in and say “for this much money the red shouldn’t rub off the shoe” amazed me! It’s the sole of the shoe you walk on it! 😂 lol

Retail is brutal. My first degree was in fashion merchandising. I naively believed that retail was going to be fun and I’d enjoy the people. After six months I had such a jaded opinion of human beings because I’d seen it all. The worst were moms who would bring back clothes that their daughters would buy on Friday and wear for the weekend. Every Monday morning you would see the same moms returning clothes that were obviously worn and trying to pretend that they weren’t . This is theft.

$25 an hour in retail is actually really good. I was a manager in retail and made less..and no commission.

I worked at a cosmetic counter and a customer wanted to make me personally responsible when she knocked over a bottle of perfume that was on display. The display was something that my corporate coordinator told me never to move. The store manager scolded me and said that the customer now had her shoes ruined. I told him the perfume also splashed on my shoes which cost the same and that the incident was an accident. After that I knew I had to leave retail. People don’t realize how difficult it is dealing with the public and sometimes bad behavior.

Best part: free refill on perfume 😂

Hearing this makes me feel that my SA scored having a client like me 😂I've never done a return(and I buy quite a bit) and I'm always so accommodating. Wow! I can't believe LV doesn't take care of their employees better. I really hope things have change. It's nice to get a look in from the outside so thank you for sharing!

Aaaaw!! I remember that one time in Paris, almost ten years ago, one SA was accompanying me in the elevator to the workshop so I could get my sunglasses fixed and he said I was soooo different from other LV customers~ I asked why, and he said because I was way nicer and I honestly didn’t get it and thought maybe he was just trying to flatter me~ Now that I have heard your story, I can totally imagine how happy you must feel when finally someone comes in the store with a smile on their face and nice words, and they’re not trying to prove anything... I’m convinced now that that SA was being real with me! Thanks for sharing your experience!! :)) :)) :)) :))

The best part of this story, is that your heart lead you back to your passion. Love your vibe and thanks for the great story!

Thank you for this video. Knowing the seller's perspective is always good, avoiding being a bad customer and mistreating someone working very hard.

Omg! Lol! I'm laughing and feeling my blood starts boiling at the same time. I've worked in retail for the last 20 years and people just never stop surprising me. Mostly not in a good way.

Wow! This video was so eye opening. Glad you are doing what makes you happy and is more financially rewarding now.

Spent eight years working IT Field Support for Macy's. A coworker had a bumper sticker in her office that sums it up well: "I'm not going to hell...I work in retail, I'm already here."

Wow! I had no idea LV customers would be that way in the store. Now I get why they treated me so well when I came in and offered me champagne and sparkling water. I asked each person how their day was going, knew their life stories, and even went out to dinner with an SA who went above and beyond to find me a sold out bag at another store. I'm in healthcare and considering going part time at best or doing something else entirely for very similar reasons you described the retail world. Right now, I'm taking a break.

Oh man, I can imagine that the job could take a lot out of you. And the characters you meet! Just unbelievable, Michelle.😓 Thanks for sharing your experiences!

What a eye opener. So happy you are back to doing what you love❣

I used to work in the LV warehouse and everything she is saying is true. I was the one checking what the sales people would send to the warehouse to get fixed. So I worked very closely to the artisans. I checked if the bags that were sent were real or fake. The salary is a joke in these luxury brand warehouses. My husband now makes 3 times of what I used to make with Louis. Like Michelle said I did learn a lot about the brand so I'm thankful for that.

Thank you so much for Sharing and Love the way you relay your story. I would like to hear more . I enjoyed it alot girl.

I didn’t realize how much SA’s go through and it is more understandable when they don’t reply to you or aren’t the sweetest to you all the time. They are over worked

Such an interesting video :)) thanks a lot!!!

When some people (not every person) buy something expensive they somehow feel entitled and like they can get away with anything. How annoying!

Thx for sharing your thoughts and experiences! I’m a new subbie🎉💕

Thank you for sharing. I had no idea what an high end retail employee experience. It's very insightful!

Thank you for sharing your experience! My sister used to work at Gucci (not as high end as LV) and she was getting $15 an hour! This luxury retail companies should be ashamed.

Thanks for sharing👍 Now people who likes buying and returning should know. Many of youtubers buy the bags and make vdo. Then they ask " what do you think guys? Should I keep it? I'm not sure if I like it." Then they return the bag. 🙄 Sometimes they even try on and put their stuffs in the bag but when they see a small scratch on the bag , they scream " omg!! It's dammaged. It must be a return" 🙄🙄 If I'm not sure, I never bring it home. Leave the bag for other customer who's ready to make decision. If I'm not sure , it means I'm not 100% in love with that bag. Then I just leave it. So simple is that.

Wow - never would think LV was that stressful. I don’t own any bags from them but do think they are pretty. Now I will consider the employees that work to sell those products too! Thank you for sharing!

That was some good information would’ve never had thought that at LV wow

Omg, you must be a saint. I would last one day dealing with clients like that.

I agree, retail is brutal 🥲glad you found your true passion!! Thanks for sharing 💕💕🎉

Very helpful tips. Good thing you left LV, quite surprised how they treat their employees. Also, I've heard a lot of horror stories at LV stores - from rude customers to having a fake bag asking for repair New subbie here xx

THANK YOU for sharing. Glad to know the ins and outs of working in LV. New Subscriber here ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Thanks for sharing your experience. I always thought it’d be fun to work selling luxury items as a gig during the busy holiday season, but it sounds like it was pretty brutal :( I subbed to help you meet your goal and to see your other vids :)

Thank you so much for the information! 🙏🏽

Thanks For the inside information! This is good to know, because from the outside it appears to be so Glamorous!

I was laughing at some of this.. loved the video and I have no idea what type of card case you have but it’s sooooo cute!

hello from Scotland, I really enjoyed your video! haha the refill for perfume made me laugh :P

Great Work Stories! It was still a cool experience that you can somehow use in life and business.

I learned something new today about LV. thanks for the video

So interesting to know those things. People are so crazy. Thank You so much for sharing darling

This should be a must-watch for all aspiring client assistants/sales assistants. Your honesty is refreshing and eye-opening. While I value the help of those who assist me, it reminds me how important it is to be kind, realistic, patient and gracious as a customer/client.

Hi! Just subscribed. I love this! I feel I’m such a great client to my fave lux brands (hello Hermès and Chanel). Seriously though, it’s discouraging to hear these stories. I absolutely ADORE my SA’s on a personal level- everything else is cake!🤗

I used to be a waitress. I was done after a year. Same story. The good customers don’t outweigh the bad. Besides the fact it pays horribly on average. $25/hr back then would have been a dream. I feel your pain. God bless everyone in the service industry.

I have had the exact same experience just as a part timer. My expectations were far from reality. On top of your mentioned points (exhaustion, naps on free days, silly requests...) I was also surprised by the toxic work culture. The fight between colleagues for the best customers also based on racial profiling and the lack of appreciation of each employee’s service from the management. As well as the high amount of fluctuation. So many colleagues left or got fired. It was definitely a huge challenge and like a training in resilience, eloquence, leg muscles and interculturality. Kudos to everyone who masters this for a longer period.

😂😂😂 Your video is hilarious, some customers are crazy funny. I think my CA is very happy with me.

Spent most of my years employed in retail, so I truly understand.

Hi, I like your content and your personality. I usually don't subscribe but you just earned it. Keep up the good job. New subbie🙂

Great video! Very informative :) How much staff discounts did you get on bags?

I worked retail for almost 30 years, all over the board from high end to low and management. Honey, I feel your pain. In higher rent cities $25 an hour barely covers expenses...people in Middle America don't get this. Tiny apartments in NYC go for $1200+ a month and that's still with a 45 minute commute. Retail is notorious for NEVER giving full time unless you are management, and then upper management will work you like a dog with 60-70 hour weeks being the norm.

Great video!!

I hated working retail when I was in college. I just bought my first LV bag and wallet and I am happy. I am always nice to retail workers because I know what it’s like. Good video.

Omg, the customer demands are hilarious! 😂 Sorry to hear about that salary and hard hours 😔 sounds really harsh xx

Interesting info, I always hear people say they hate returning luxury. I know I’m one of those people, in my 20+ years buying from LV I’ve only returned maybe two items. Thanks for sharing your experience.

This is crazy! People are crazy!!So interesting! That’s good you left LV.

🤣🤣🤣 Worked in retail too. Loved this!

Thanks for sharing.

I agree I worked in retail for 14, yes its brutal! I'm your new subs thank you for sharing your stories.

Thank for honesty 👏

Thanks for sharing this. I never knew the commission is that low.

Oh this is interesting... watching now dear. 😊

Wow, very informative

Having a lot of money doesn't buy class. They are usually the cheapest and the rudest people you would ever have to work with. I worked in retail and I understand exactly what you are talking about.

I relate sooooo much to this !! The more people pay for something the more unrealistic expectations they have.

I own many LV pieces and love the brand, but the quality of the canvas products is really crap. Every single LV wallet that I own has things unglueing, the canvas coming apart. Absolutely unacceptable!

Hello...Im a new Subbie! I am sorry you had to go through all of that work at LV. However now your much happier and doing what you love. Also I heard LV has an end of season discount on handbags where employees can bring a friend and get up to 80% of LV items that didn't sell. Is this true?

Glad I don’t work in retail anymore. It’s brutal. Never want to return 😬 you reminded me of the horrors of retail

The 35 hour workweek is interesting to know. As a French company, I’m assuming they base all workweeks (regardless of the country) on the same regular workweek as France (35 hours per week). Great video!

Thank you for sharing your experienced.now ive learned how difficult an SA work life is.

Retail sucks. That's why I feel bad when I'm just wanting to browse some days. I feel like the SAs have to babysit and follow me around but I really just wanna relax and browse. I just tell them straight up I'm just looking but it still feels like I'm wasting their time.

I worked for Burberry in Singapore. Pay was honestly great because they gave higher commissions. Eg: 2% if you make your goal. However it was extremely stressful. The SA's kept fighting or sales and the managers kept pushing you for the numbers.

I worked in high street and mid-luxury retail for about 4 years. It was so fun sometimes but the pay was horrible - minimum wage and commission was based on sales per hour (SPH) so unless you hit targets you’d barely scrape 1%. Management was also cheap with labour and “full time” was 32 hours a week with no benefits. We’d get our schedules based on our sales, so low sales meant crappy shifts or having to do stock off the sales floor as punishment (while still having the same sales goals as everywhere else). I know someone at Dior who does well and gets benefits with commission and salary, but in past the point of ever going back. Thanks for sharing!

I can only say wow.. thanks for sharing. I am a LV customer and have a few LV’s. I tried to always see the same sales associate. I only returned/exchanged once because after keeping my purchase in my closet for a couple of weeks I just didn’t have the right clothing to wear a light colored speedy with the bright LV’s on the bag. I saw customers in my local store that you referenced but never saw them leave with an exchange. I wish I had kept all of my receipts in a safe place because now 20 yrs later I would love to sell a few of my bags but certainly don’t want to experience a buyer who wants my extremely well loved bags for cheap just cause they are older. I have 2 runway bags that are heavier than a neverfull and a overfilled speedy combined so rarely used.

I am deeply sorry that you went through all of that nonsense. From working retail myself, I feel like no matter where you work, people always think they have the upper hand or make weird request.

Thank you so much for sharing, I'm currently interviewing with Louis Vuitton. I've worked in lux retail in the past and I also was shocked at the sales environment, customer and work culture too; its the same more or less on the brand. And in terms of price increase on bags, gouging your hours, that is unfortunately a result of our capitalist economy. Businesses are encouraged to make as much money as possible and cut costs where they can and have no incentives to provide a living wage to workers, that usually means the worker get's their pay reduced. Discount is also low so they can make more money from customers paying full price. It's awful but at least it looks great on a resume!

I dealt with it in Victoria secret.. I can’t believe people do such things! I was full time, work mostly OT, I technically just visit the house and living at work.. good benefits and pay in my opinion for my position.. but I lost my social and family life.. I lost half of my life trying to make the money, and combatting the stress off the roof! The quota things is usually what kills you.. so I left, last year.. thank you for sharing! Retail is tough

Love this Video…👍

Hmm. This is an eye-opening thing for me. Might have to reconsider getting a bag from a boutique. I might check out the pre-loved market. :-)

Aloha Michelle! I'm your new subbie From Waikiki Hawaii! So glad to found your channel. So i got this neonoe in Rose poudre that's always out of stock but this one is without a hot stamp that says "Made in USA or france". I feel weird about it but my CA said, they are changing it now and they are getting rid of the "Made in" coz it gets quite of a buzz in the market. Also, he said, most of the monogram pieces comes from the USA. So to make the long story short, the one i got is a new one straight of out of manufacturing. Ofcourse, everyone like to snag that "Made in france" so i told him, i'll get this but pls keep an eye if there's one that's made in france and i'll exchange it right away. he agreed. He assured me though that its the same material and quality regardless if its made in USA or France or Spain but ofcourse i just nooded but at the back of my head i still want the one that says "Made in France" so i only have 15 days more to return it or to wait out but i don't want him to get hit with his commission coz he is nice and helpful. Any tips or thought? I know this is an entry level piece and this is the second purchased i made with my CA and i like his customer service towards me. Mahalo Sister!

I appreciate your openness and thoughtful insights. By the way, you are beautiful. 😊

Your video is so straight forward thanks. The part about unusual demands of customers convinces me luxury brands attracts the type of people who believe they are above the rules applied to the rest of people in society. So sorry the company also treats employees so poorly. I am convinced if I ever considered buying an expensive bag, to not buy LV.

Do you think there is a difference between made in USA or Europe bags?

Very entertaining but I'm not very surprised with any of the things you said.. People expect more when products are expensive they want to show off to their friends that they have this bag or they buy it to do a review then return it after .You are right about the price going up for no reason but not much we could do about that.I will ALWAYS be the customer and not the other way around. I can't stand customers. Great video

Hi there! Nice informative video! 👏 But I’ve got a question for you...What color should the LVs be on the monogram canvas? I’ve seen some that are light brown, goldish-tan, yellowish and evening a goldish-green! I’ve been told everything from they vary based on what country and what year they’re made, to them changing over time, to the brown ones and the greenish are fake! But you can clearly see these color variations in the pictures on reputable sites like The Real Real and Fashionphile. As a former LV employee, what do you think? It might be nice to do a video on the topic too! Thanks love! I just subscribed too! 🥰👏👜💰😘

Thank you for sharing ! I wanted to get the pochette Métis in reverse for the longest time. When I went to LV store a year ago the SA laughed at me when I asked for this bag.. now it’s available and I received one from the web site : the canvas was not cut straight and all the monogram was like falling on one side, so I asked to exchange it, the second one they sent me had the lock broken, it’s was stuck, and non popping up while pulling the button... I went to LV store and they tried to tell me that it was normal ! So now I am waiting for the third one and very afraid to have another problem with the bag. On top of that when I asked to get my money back, they said that it’s not possible because they put it on the store credit without telling it, and that the store credit I have to use in one year if not it will be lost. I would really prefer to get my money back and spent it again instead of having the store credit 😕 and the SA was not nice at all in the store.. I don’t think that I am very picky but I juste want to get a bag without the defects for the money we have to pay for it 😒

Can’t believe these people.. free refill? I hope Arnault shares his profit to the people/employees that give him the billions..TFS!😍

As a worker, does it hurt your pocket to replace things?

Hi , I just watched your videos on KZfaq, and I need your opinion about something. I got a multi Pochette green strap in Toronto Canadá , but mine is made in the USA but I notice that the monogram canvas is different to that one from made in France and yeah the SA said that there is a slightly differences between France, USA or Spain USA more Matte France sheen and soft, so knowing this you think that that is important? I don’t know if I should return it , but also I know that it is a difficult item to get and they said that made in France come randomly so no way to know untill they see it at the store . So please what is your opinion?

I just left my job for LV for the same exact reasons!! They do not care for their employees… I was given 2 promotions… not one of them came with a pay increase (I was kept at the same hourly rate I was hired with as a seasonal). You are literally just another number to them :( And you’re 100% right about the price increases! They have nothing to justify it with… if anything their quality gets worst and worst EVERY YEAR!

Retail sales comes with high expectations and high stress. Having your boss breath down your neck all the time to meet sales quotas is no fun especially when you served your client hand and foot only to have them return the items they purchased at later date. Been there done that and will never do it again but I do have the greatest respect for sales associates because I've been there and know how tough their jobs can be. Thanks for sharing.

Oh how cool, I am lash artist too.. and I did want to work for LV when I was younger but here in Australia they seem to hire a lot of Japanese or chinese that is more targeted to Asian market.. can communicate with those type of buyers

thanks for you’re info. i habe a question. do customers give tips? a lady was stamping my name. and i had a feeling that i should give her some money?

HI, I bought a sunglasses and the lens fell off can loiuse vuitton can repair it? thank you

Love this 😂 What Gucci bag was that ?

Sure👍👍. Thanks.

Hey Michelle, new viewer and subscriber! I love your content and luxury items you purchased!! 😍💖 I never worked in high end retail, but I have worked in retail. A long time ago one of my first jobs was working at Abercrombie and Fitch. I was hired as temporary help during the holidays. I was folding sweat shirts as this lady was watching me this whole time. I finished folding them 20 mins later. She looks for her size, finds it and yanks it out. The pile comes crashing down and she runs away without apologizing!! 😑 So, I can empathize with you on rude customers. Lol 😅

I just subbed. LV sounds brutal...

Omg your channel is like watching Sarah Jessica Parker narrating her role in SITC , honestly ! I’ve never subscribed and watched episode after episode, thank you for sharing your time and knowledge !