A big part of Performance Excellence is gathering good Process Knowledge and ensuring strong Process Control. This is the role of the Quality function within Continuous Improvement (like the Quality pillar in TPM or Quality workstream in other programs).
Regardless of the specific route you use to develop the Quality function, these are the 4 areas you need them to control and improve:
1) Claims and Waste analysis
2) Quality Control (prevent defects from reaching the customer)
3) Process Control (making sure standards are maintained)
4) Process Improvement (finding new, better process standards)
The Quality pillar/workstream should bring together people from the Quality department and colleagues from Technology, NPD, Engineering, and the like.
For a great mini course on Quality Leadership within Performance Excellence, I recommend checking out BeltCourse: www.beltcourse.com/a/21478620...
#continuousimprovement #qualitymanagement #sixsigma
• 4 roles of the Quality...
00:01 Quality within Performance Excellence
05:40 Stable Process Parameters
06:23 Four Key Areas of Focus
07:08 Defect Analysis and Loss Intelligence
09:05 Process Control and Input Management
10:56 Redesigning and Optimising Processes