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It’s crucial to stay ahead of complaints and handle the problem as soon as possible. So here are 5-steps for handling complaints in English and ensuring that your customers leave happy.
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00:00 Intro
00:13 Lesson Introduction
01:16 The 5 Steps
01:41 Step 1: Listen and understand
02:22 Step 2: Apologize
03:03 Step 3: Find a solution
04:03 Step 4: Follow up / Keep a record
05:03 Step 5: Think ahead
05:41 Example scenario
05:58 Review the 5 steps
07:01 Example - Customer complaint at a restaurant
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