Summary: 1. Seek to understand (ask questions for what they need and get clarity and then get better perspective) 2. Say what you’ll do (and do what you say - tell them about the process and then follow the process) 3. Involve them in the process (But just the right amount - and lead the process) 4. Keep files organize (properly) 5. Commit to outcome (Not just the task - don’t just make a website because they asked you to make one - think about why they need it) 6. Just be a good human - be a good person to work with (no matter what is happening in the project) nobody want to work with a drama queen - be professional Thanks me later (:

Brilliant info 🙌

I’m ready to come back into the Freelance world and your video just convinced me to go ahead. It’s always good to be reminded of what works! Great video

This is excellent

Thanks for opening my mind

From my experience, how involved a client wants to be is extremely variable. It depends on the client. You have to learn how to tell how involved they want to be. I don’t know if I think advising all freelance designers to check in extremely often is necessarily great blanket advice. In general it is true, but it really depends. For some clients, you checking with them and waiting for them to sign off on every little decision will just irritate them. If you are working with small business owners, they will likely be extremely involved with the day to day operations of the company. Many of these business owners are hiring you specifically so they don’t have to think about their website, etc. If you ask them for too much, they may feel “what am I paying you for if you’re going to make me do this much work?” Granted, this type of client may not be the type of customer you want to work with much, but you may need to some in order to start building your business and portfolio. As you grow and start working with larger companies who are spending more money, they will likely be more understanding and appreciative of you checking with them often. Just my two cents. Great video as always.

Brilliant video - super helpful to someone like myself in the earlier part of their design business and career. Thank you 🙏

I am learning so much with watching your videos . Thank you so much for sharing this amazing source of information.This one is quite helpful.

Good reminders! Thank you Matt. Though after I discovered Figma, saving PDFs has become a thing of a past haha.

What a beautiful video. I recently jumped into the freelance world and this is very helpful. Thank you for your work.

This video is really useful and impactful when you're starting a new project. Doesn't matter if it's your first project. Just going over this now as I onboarding a new client today 🙂

Great video. Love the advice about being organized and personality.

Helpful video Thanks a lot for this knowledge

I see some books of yours in the background. I would be really interested in something like a book review!

Hey Matt, could you also do a video on redesigning Website for like charities, sportsclub or local administration ? website that don't want to sell you anything, but relay information?

On point. Thanks.

Hello! Great content as usual. Thanks for all you do, I love it here. I'm unable to download the handbooks from your site. It's not letting me :(. Please help

Really loving the content you guys have been putting out. I’m a 10+ year design professional myself and these tips are spot on. Great refreshers for me as well.

Useful video ❤️✌️

Great Video 👍🏽

Really great video 🔥 truly insightful! What's the website from 0:20 though, I'd like to see it for a bit of inspiration? I love that design feel!

As always Matt delivers! 🙏🏻 one note: you share a lot of great websites throw out the video. It would be really nice if you leave some links to them for inspiration 😊