61 - 12 months later - caravan issues and warranty update

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61 - 12 months later - caravan issues and warranty update

Рет қаралды 10,612

Күн бұрын

Join us for a candid and long-awaited update as we mark the one-year anniversary of owning our caravan! In this insightful episode of Trippin Around Oz, we provide an honest assessment of our journey with the caravan, detailing the challenges we faced from the outset and sharing our experiences with the warranty process. Discover if our caravan is still plagued with issues or if we've finally found resolution to the initial problems that marred our early travels.
🚐 Initial Challenges: Reflect on the issues we encountered from the beginning of our caravan ownership journey and provide updates on unresolved issues from the 3 month mark.
🔧 Warranty Experience: Share our insights into the warranty process, including the steps we took to address the issues with the caravan and the responsiveness of the manufacturer or dealer in resolving these issues.
✅ Progress Update: Provide an update on the current state of our caravan after 12 months of ownership. Discuss whether the initial problems have been successfully resolved, if new issues have arisen, or if we've achieved a satisfactory outcome.
💡 Lessons Learned: Share valuable lessons and tips based on our experiences with caravan ownership and warranty claims, offering advice to fellow travellers who may encounter similar challenges along their journey.
This episode offers a transparent and informative look into our caravan ownership experience, highlighting the highs and lows of navigating warranty issues and seeking resolution. Join us as we reflect on the past year and look ahead to the future adventures awaiting us on the road with Trippin Around Oz! 🛠️🚙🔍 #TrippinAroundOz #CaravanOwnership #WarrantyExperienceUpdate
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Пікірлер: 46

@anitaneat1010 5 ай бұрын

Thank you for your honesty in these reviews/updates, we've had a couple of warranty claims as well and luckily not big issues but there's no repairers for 2 hours from where we live so makes us a little hesitant to make claims. The Dometic fridge door issue is a long standing issue with Dometic and even though they're good to deal with it's a long standing issue that I think their R&D department needs to look into just so they're not making the fridges with flimsy clips in the first place. Your candid videos are very informative. I really enjoy your travel content as well. Thanks again

@trippinaroundoz 5 ай бұрын

Thanks so much! I've been hearing that the dometic fridge doors is an ongoing problem. Hopefully they are trying to rectify that for future models 🤞 Fingers crossed for you for no more issues

@wanderingwoodiesofoz2333 5 ай бұрын

Hey Jess After hearing of your experience, feel for you. At the same time the best thing we ever did was cancel desert storm build .We have now owned our new Sunland phoenix for 6 months and it’s an absolute dream. ( about $100,000 more) but money well spent. Sunland were amazing to deal with, no bullshit excuses from them at anytime during our 12 month wait, unlike the other company we cancelled with. This experience was exactly how you dream the wait should be. We are over the moon with our van. We joying watching your travels.

@trippinaroundoz 5 ай бұрын

Thanks for the comment guys. I am thrilled you are happy with your Sunland Van! Safe travels!

@ianbailey4114 5 ай бұрын

Great info and needs to be brought to light.

@trippinaroundoz 5 ай бұрын

Thanks!

@beyondthegreyoz 5 ай бұрын

Thanks for sharing, it certainly is a challenge!

@trippinaroundoz 5 ай бұрын

Thanks for watching!

@jonnyjogger 5 ай бұрын

I feel your pain guys, dealers are the pits, you pay good money and get treated like a whinger when you find shoddy workmanship

@trippinaroundoz 5 ай бұрын

Hopefully no more issues 🤞 Thanks for watching!

@simonschreyer8579 4 ай бұрын

Thanks for sharing. Sadly we paid a lot of money for caravans. So would expect fairly good warranty support. Seems to be across most brands.

@trippinaroundoz 4 ай бұрын

yeah seems to be an industry wide problem unfortunately

@aceno1rulz 5 ай бұрын

Great video, thanks!

@trippinaroundoz 5 ай бұрын

Thanks for watching!

@carlfrier2873 4 ай бұрын

Wow you guys have certainly had your fair share of issues

@trippinaroundoz 4 ай бұрын

Just a few 😅

@gregstrenzel3940 5 ай бұрын

NO caravan, full offroad or not can withstand the punishment of Australias corrigated outback roads. The thin aluminium strips meant to hold most things fitted inside caravans are nowhere ample enough to carry much weight. Good on you guys for keeping a list and actually claiming warranty on some of the damaged - broken items. Yes caravan builders / sales will try to get out of paying for most warranty claims. You've done well.

@trippinaroundoz 5 ай бұрын

Thanks for watching!

@sweet-az-rvn 4 ай бұрын

You are so lucky you are still in a warranty period. We bought our RV around covid so we couldn't travel during that time. So when the borders opened and we started travelling and started finding faults, we were told they were out of the warranty period. They did fix a couple of items but talk about getting blood out of a stone. The van industry is so crooked, especially the money you pay these days. It should be like the car industry where if there is a common problem, there should be a mass recall offered. 🤠🤙

@trippinaroundoz 4 ай бұрын

So sorry that happened to you guys :(

@murphyrp01 4 ай бұрын

Your consumer rights last more than 12 months. Forget their warranty. Australian Consumer Law clearly says items must be of merchantable quality. A caravan by its very nature let alone the considerable cost clearly should last more than 12 months. The items in a caravan should last years or decades. So stand firm about your rights. These type of companies are looking to just make it hard for you so you give up. Sorry but this company seems dodgy as hell. Glad you have a channel to highlight it.

@trippinaroundoz 4 ай бұрын

It's been frustrating but we are working through everything slowly.

@dawayneduffy3509 4 ай бұрын

Hi. I I think it totally bullshit that you pay good money & have to put up with that amount of crap going wrong. Thanks for your honesty.

@trippinaroundoz 4 ай бұрын

Thanks for watching

@craigpatten8349 5 ай бұрын

We appreciate your transparency, we have a van being built buy urban and I’ll be looking extra hard at handover. Are marvel built by Titanium?

@trippinaroundoz 5 ай бұрын

Try and view it before handover. There is lots going on during that time and you don't really have time to look. We went and viewed prior and found some issues which gave them time to fix them before handover

@trippinaroundoz 5 ай бұрын

Our van was built by great aussie caravans. Sold by Sunseeker but they also sell Sunseeker Vans which are built by titanium

@MyLittleFarmhouse 5 ай бұрын

Keep it Aussie.. al u min i um 😳👍🏽🇦🇺

@trippinaroundoz 5 ай бұрын

Haha I don't know why he pronounced it like that 🤣🤦‍♀️

@nickslotus9490 5 ай бұрын

Sorry to hear your troubles. What make, model, year please. TIA

@trippinaroundoz 5 ай бұрын

Hi Nick. This is a Dec 2022 van.

@JohnEllis-hf3ng 5 ай бұрын

Great video how do you put in a warranty claim by phone or e mail we need to see these thanks again

@trippinaroundoz 5 ай бұрын

Thanks! We just submit them through a portal on the website

@johall9267 5 ай бұрын

Was it an Aussie traveller door by any chance?

@trippinaroundoz 5 ай бұрын

No it's a Milenco

@johall9267 5 ай бұрын

Is this an off road van?

@trippinaroundoz 5 ай бұрын

Yes

@ladysusanjane2682 5 ай бұрын

Well hey, we had a number of issues which were fixed BUT HEAR THIS…..we took it for a service and they reversed it into another van and smashed our van and now it needs to be stripped down with huge amount of replacement panels inside and out🤦🏼‍♀️ If I didn’t love our van I’d get out now….

@trippinaroundoz 5 ай бұрын

We are so sorry to hear that! How devastating :( Hopefully they can get it fixed for you quickly