7 Most Common Sales Objections (And How To Overcome Them)

  Рет қаралды 270,385

Sales Insights Lab

Sales Insights Lab

Күн бұрын

Be sure to register for my free training on, "The 5-Step Formula to Closing More Deals without the Price Pushback, 'Think-It-Overs' or Ghosting" salesinsightslab.com/training/
There are so many things that we can be doing both at the beginning, and the end of sales calls to both avoid these situations and to help overcome them. What this video is going to do is I'm going to show you the seven most common sales objections and how to overcome them.
Objection one: your price is too high. If you've been in sales for any length of time and you're not the Walmart of organizations, you've probably heard this objection for, and the price is all about perceived value. So the way we avoid this objection in the first place is by focusing on the real value that our service provides to the prospect, so that way price is some.
Objection two: I need to think about it. This is an easy objection to avoid in the first place by merely again making sure that you're establishing enough value and also that you are understanding their decision-making process when you're creating enough value in the sale.
Objection three: I need to run this by so and so. I need to run this by my partner. I need to run this by my wife. I need to run this by my team. Anytime you hear I need to run this by and you weren't expecting it you have done something wrong in the sale because you absolutely should have understood this when you were in the discovery phase.
Objection four: I can't afford it. I can't afford it. We've probably all heard this before again if we've been in selling for long enough, we've heard this button enough times before you're going to see this pattern over and over again. First of all, if you hear that and that's surprising you; it means that you didn't do a good enough job up front to create the value in the sale.
Objection five: we're already working with someone else. This now is a little bit different from some of the other objections. Presumably, this would have come pretty early in the sales conversation as opposed to a lot of these objections which we talked about which are a little bit later right so early on we've all probably heard this before, you know, we're working with someone else, and they're doing your job.
Objection six: we don't have the budget. Now again, we've talked about that. I can't afford it conversation. We don't have the budget is a more beta be specific kind of objection. But again, this should be something that we should be dealing with up front. If you have presented Your solution and you're getting two we don't have the budget you've done something wrong. Period we should always know that this is coming and so during the budget phase of Discovery. We should be talking about budget asking questions like Gary tell me do you have a budget for this kind of a project and if they say no we don't have the budget and you say okay.
Objection seven: I'm too busy right now. This is a widespread objection again; you should be dealing with this early on in the conversation that should never be happening after we have to be showing the value throughout the sale.
There are the seven most common sales objections and how to overcome them and if you enjoyed this video that an awesome free training on the data-driven approach to help you crush your sales goals click right here to get registered instantly. Seriously. Just click right here. This is an in-depth training that will help you close more sales at higher prices while generating more meetings.
Also, if you got some value out of this video, please like this video below on KZfaq, and be sure to subscribe to my channel by clicking my face right here to get access to a new video just like this one each week.

Пікірлер: 164
@SalesInsightsLab
@SalesInsightsLab Жыл бұрын
Be sure to register for my free training on, "The Formula to Closing More Deals without Price Pushback, 'Think-It-Overs' or Ghosting" salesinsightslab.com/training/
@AlexAnder-ut2lq
@AlexAnder-ut2lq 3 жыл бұрын
This guy is really good at sales . He’s smooth and in control without coming off as pushy
@TrianaAkiraa
@TrianaAkiraa 4 жыл бұрын
This is literally the BEST freaking video for how to diplomatically and respectfully handling communication within sales.
@misstatybliss
@misstatybliss 3 жыл бұрын
So so true
@sarahcarr7343
@sarahcarr7343 3 жыл бұрын
Yesss!
@Haydenthemaker1000
@Haydenthemaker1000 3 жыл бұрын
As a 29 year old failed artist at his first sales job at an rv dealership struggling to sell our tiny inventory after covid, this video was a sigh of relief. Like like like
@shana3355
@shana3355 2 жыл бұрын
How're you doing now?
@claudiocerezo1644
@claudiocerezo1644 9 ай бұрын
We would like to hear back from you dude
@narekproperties
@narekproperties Жыл бұрын
I love your training videos man. I am in real estate now and have losing prospects all along not knowing what the heck is wrong with me
@buffomiko
@buffomiko 3 жыл бұрын
Great video!! I love the detail without being specific to an LOB. Real focus on the customer mindset and being confident in what you say. Love it!
@brittyh428
@brittyh428 2 жыл бұрын
This video is great! I've been in insurance sales for awhile and overcoming objections with wishy washy customers requires one to perform hypnosis. Most people already know what they are willing to listen to and willing to purchase. All of the mental gymnastics is just daunting.
@sethromusic
@sethromusic 2 жыл бұрын
Don't think of it as daunting. That's your first problem. You feel inconvenienced by the consumer. That will project onto them and make them even more uncomfortable. Simply say you hear what they're saying and repeating their features advantage and benefits
@Krina16
@Krina16 4 жыл бұрын
Now the famous one is: I am going to get back to you when Covid is over!:)))
@JasonfromMinnesota
@JasonfromMinnesota 3 жыл бұрын
What works to counterattack this
@alrickrock1828
@alrickrock1828 3 жыл бұрын
@@JasonfromMinnesota Depends on your business, but I'm into b2b and I'd say now is the time to make this investment(purchase). to better position yourself when it's over.
@sarahcarr7343
@sarahcarr7343 3 жыл бұрын
@@alrickrock1828 same!
@alrickrock1828
@alrickrock1828 3 жыл бұрын
@@sarahcarr7343 Nice..what field you're in? I'm in digital marketing
@sarahcarr7343
@sarahcarr7343 3 жыл бұрын
@@alrickrock1828 I went from door to door solar panel sales to GoDaddy social media marketing to now predominately helping Real Estate Agents with their marketing strategy we do direct mailing and digital
@Skylightatdusk
@Skylightatdusk 3 жыл бұрын
I know that, as a buyer, I feel distrustful when people not working with fixed documented prices ask me upfront about my budget. In my experience, they assume I understate what I can afford and raise prices beyond what it would have been otherwise. Given my experience, I feel uncertain how to prevent buyers feel the way I have felt. The only thing I could imagine is having prices printed beforehand. Happy for suggestions.
@eseoraka
@eseoraka 2 жыл бұрын
Awesome video, Boss! What’s really great about this video on responding to sales objections is that it tells you how to avoid them in the first place.
@SqlwithAJ
@SqlwithAJ 4 жыл бұрын
you really helped me tailor my sales game i really appreciate YOU Marc!!
@ariyogatravels
@ariyogatravels 4 жыл бұрын
amazing value in this video. definitely worth money but thank you for sharing it for free with us that need a little more help or a new to sales. I never looked at certain things as a sale but theres ALWAYS definitely a sale going on. maybe not money wise but you're always trying to sell someone on something. thanks for this definitely subscribed.
@zwickzack
@zwickzack 2 жыл бұрын
The "I need to run this by" part was very enlightening for me. Thanks!
@WesDeLuxOfficial
@WesDeLuxOfficial Жыл бұрын
Love it brother, starting my sales journey in the music industry, glad a buddy recommended me this video, cheers!
@mikosan77
@mikosan77 8 ай бұрын
Thanks so much for the inside info into the psychology of sales...I'll definitely be more prepared for the attempts to dismantle my objections 😉
@miguelangelsalazartenorio621
@miguelangelsalazartenorio621 2 жыл бұрын
Talking with this man must be gold
@juliediorio8940
@juliediorio8940 5 жыл бұрын
This is GOLD! Thank you so much - I work at a modeling agency and I enroll prospects into the modeling and acting classes if they do not have experience. All week I call and make the appointments (not cold calls). My problem lately is getting people to show up! Last Saturday I had 22 appointments with only 2 shows and I confirmed the day before that 12 were coming and they either cancelled or did not show. The biggest objections I hear at the appointment is "I can't afford it" or "I need to talk to my husband". We only ask for a deposit to secure their place in class, but sometimes its like pulling hair! Going to try some of these methods - again thanks so much!!!
@darrenswails
@darrenswails 3 жыл бұрын
I had a short time selling rainbow vacuum cleaners, they only showed to couples together..
@lawrencehon3828
@lawrencehon3828 3 жыл бұрын
Thanx Marc wayshak I've been studying alot about your concepts and how you word a conversation to create a result, brilliant stuff Marc thanx very much really valuable information cheers,
@usermnbvcvbhu
@usermnbvcvbhu 7 ай бұрын
great video. i liked that you iterated how if these objections came, that we failed as a salesperson in the "discovery stage".
@ShawNshawN
@ShawNshawN Жыл бұрын
great info. I'm learning all the objections right now to launch in insurance sales. Thanks!
@nicholasgangwer4895
@nicholasgangwer4895 2 жыл бұрын
I just started in sales after a long career as a technician. In my first week I’ve seen ALL of these objections. Such a helpful video
@hvac1017
@hvac1017 Жыл бұрын
hows it going now man?? about to start as well after being a tech
@kofori321
@kofori321 8 ай бұрын
What’s the update? Are you still in sales ?
@connelllandscaping3398
@connelllandscaping3398 4 жыл бұрын
Thanks ! Been looking for this for awhile
@belcakes.nipani
@belcakes.nipani 2 жыл бұрын
Thank you for the tips and tricks. You are doing great job.
@user-pk6bk6nu6s
@user-pk6bk6nu6s 3 жыл бұрын
This guy is definitely underrated. Thanks!
@chinkyfist6655
@chinkyfist6655 2 жыл бұрын
This is super great for salary negotiation.
@ElectricBillSaverGoSolar
@ElectricBillSaverGoSolar Жыл бұрын
I'm good with most objections, and some of the tips that are shared here I have used, my challenge often is that they are in a hurry to end the phone call that I can't handle it, but sometimes it might be that they are really not interested, but I always try anyways
@seanjohnson505
@seanjohnson505 3 жыл бұрын
Thanks for getting to the point and not having a bunch of fluff.
@KatieWilliamsfiberopticnow
@KatieWilliamsfiberopticnow 4 жыл бұрын
Great tips, Marc. Thank you!
5 жыл бұрын
Nice video. The most common objections that we hear are the phrases, It's not for us, and, We'll revert back if our situation changes. How would you respond to each of those?
@anniielabelle2376
@anniielabelle2376 3 жыл бұрын
Love this video! was really helpful.
@MarshaunO
@MarshaunO 4 жыл бұрын
Awesome. Thank you very much!
@toyinojelabitv8691
@toyinojelabitv8691 2 жыл бұрын
Amazing video, value pack. Thank you
@fahadanwar2852
@fahadanwar2852 2 жыл бұрын
As a customer if I told someone I'm too busy right now, and they come back with "why/help me understand...?" That would piss me off a lot. Silly tactic.
@tommarcusen7448
@tommarcusen7448 Жыл бұрын
Thank you for the great video! You mention that what we need to do is to acknowledge what they've said, their responses, and then dig into it, (their reasoning) deeper. Do you have some roll play examples of these situations? Audio or video of these sorts of client info meetings, pitch meetings, etc. The things that you say in these meetings as you "dig in" to get more information as to their intentions. Thank you !!
@sensahofficial
@sensahofficial 3 жыл бұрын
Dang. Well I need to rehearse a ton to possess this level of confidence when I speak to prospects..
@Oskitar_warready
@Oskitar_warready 4 жыл бұрын
This tips are💣💣💣🔥, thank you Marc!
@petersavarino1774
@petersavarino1774 2 жыл бұрын
Great
@atulchikodikar1551
@atulchikodikar1551 3 жыл бұрын
Nice video. Very Insightful. Motivating for Life Insurance business. Thank you all the way from India.
@khumoyunabdumajidov8073
@khumoyunabdumajidov8073 3 жыл бұрын
I really liked it, thanks Marc
@JasonfromMinnesota
@JasonfromMinnesota 3 жыл бұрын
Great video a metric ton of value you got a subscriber
@everydayrealizations1510
@everydayrealizations1510 3 жыл бұрын
great insights Marc!!!!!
@beckyreece7026
@beckyreece7026 2 жыл бұрын
Very helpful! Thank you
@Ryanfury99
@Ryanfury99 2 жыл бұрын
Thankyou for this video sir 👍
@obkb91
@obkb91 Жыл бұрын
I'd buy anything from this dude. He's smokin'
@willbernholz7319
@willbernholz7319 5 жыл бұрын
Great video Marc. Strong beard also 🧔🏻
@user-ci5si8jz5h
@user-ci5si8jz5h 2 ай бұрын
Very Good Content I really enjoy watching all of your videos. They are so inspiring and educational
@adventago
@adventago Жыл бұрын
Thank you so much
@outhere8943
@outhere8943 2 жыл бұрын
Makes sense, totally understand. Help me understand? WHAT?!
@funkzilla01
@funkzilla01 Жыл бұрын
This dude rocks. Great info.
@Truthx31Gaming
@Truthx31Gaming 4 жыл бұрын
Good tips !
@arizonanative7409
@arizonanative7409 3 жыл бұрын
Very nice and subbed!
@kukufonjock6322
@kukufonjock6322 11 ай бұрын
thanks sir you're the best
@filipafigueira9802
@filipafigueira9802 2 жыл бұрын
great video!
@themuslimsuperhero1
@themuslimsuperhero1 Ай бұрын
These impeccable insights shall prove instrumental as I embark on my new career as an exceptional Mercedes-Benz sales consultant. 😁 prove instrumental
@Rog.Tiks._
@Rog.Tiks._ 11 ай бұрын
Appreciated!
@emmanuelagyekum6637
@emmanuelagyekum6637 5 жыл бұрын
Great content!!
@jairoflores85
@jairoflores85 3 жыл бұрын
Wao this is a gold mine
@historicalsignificance4183
@historicalsignificance4183 2 жыл бұрын
Awesome!
@What_if_its_all_true
@What_if_its_all_true Жыл бұрын
Can we have more videos about avoiding objections before we get them??
@maeross2987
@maeross2987 Жыл бұрын
Great!!!
@DirMichaelDavid
@DirMichaelDavid Жыл бұрын
great video
@mikemorgan8646
@mikemorgan8646 2 жыл бұрын
What if your selling to a trained salesperson, or your own mother?
@gpdirectionsgoalachievemen5680
@gpdirectionsgoalachievemen5680 Жыл бұрын
You got my sub
@monica.masala
@monica.masala 2 жыл бұрын
waoooggoood job....love from india
@MohamedSayed-tx1cw
@MohamedSayed-tx1cw Жыл бұрын
Iam working as a medical representative 16 years ago in Egypt and I really hope continue working in USA. I am 39 years. Is there any chance
@TrainerHutch
@TrainerHutch 3 жыл бұрын
makes totally sense, totally understand. help me understand lol
@halachwinik9197
@halachwinik9197 3 жыл бұрын
Good video. I like when i understand 100% of the words. You speak clear English. That means not native speakers will understand you.
@abesapien9930
@abesapien9930 2 жыл бұрын
I wonder what percentage of sales come from long, drawn out discussions like these with a potential customer.
@Ibanezguy2007
@Ibanezguy2007 3 жыл бұрын
What if, when they say that the price is too high and I ask and "dig deeper" to find out why they might say that, they tell me a competitor is charging £100 less for the same/better products with the same level of service. Disqualify?
@vizen3r368
@vizen3r368 2 жыл бұрын
this would be the part where you prove that your product/service is better. You ask them how much they really know about the product and if they don't know much give as much information about the product and the company in order to instill as much confidence in you, the product, and the company. If you get to this point and they are confident in all three, you would get into the "It's not in my budget" objection and take it from there.
@itsIVLEAGUE
@itsIVLEAGUE 2 жыл бұрын
Everyone is a gangster until they say I'm not interested after everything you say 🤣
@papa_kez
@papa_kez 2 жыл бұрын
My most common objection when trying to find a need for a product that a client hasn't necessarily came to look for is "my wife/husband deals with that" and I'm still trying to work around it, any thoughts?
@seanyhangsta
@seanyhangsta 2 жыл бұрын
“Is it alright if we bring them here with us to discuss the value that our product offers?”
@albaitalaneeqfurnitureltd1458
@albaitalaneeqfurnitureltd1458 18 күн бұрын
We receive quotes randomly, and customer expect a response quickly without giving you a chance to meet them, I wonder how these questions will work
@vikramathithan1432
@vikramathithan1432 5 жыл бұрын
your competitor quote is much lesser then your proposal. How do I react to it. Kindly guide me
@chandubai
@chandubai 5 жыл бұрын
You can ask counter question something like this Oh.. is it ? what sort of difference we are talking about ? i mean in %ge wise ? This will make customer reply you and you can make out if he/she is bluffing or it is indeed less than what you have quoted. You as sales champ should know your competition as well. Hope this helps 😊
@vikramathithan1432
@vikramathithan1432 5 жыл бұрын
@@chandubai Thanks chief. means a lot. This would really help me.
@chandubai
@chandubai 5 жыл бұрын
@@vikramathithan1432 you are welcome 😊
@projectmyteam6006
@projectmyteam6006 5 жыл бұрын
You sound like Tony Robbins😀
@archiemegel1013
@archiemegel1013 4 жыл бұрын
That's tony brother
@misstatybliss
@misstatybliss 3 жыл бұрын
@@archiemegel1013 Hahahaha 😀
@kamal17792
@kamal17792 5 жыл бұрын
Is this a Sales Call? If I say "Yes". The customer immediately disconnects the call. How do I overcome this?
@alphapinggmbh6916
@alphapinggmbh6916 4 жыл бұрын
Prospect: Hello? You: (low none excited voice) Hi John. I gotta be honest, this is actually a cold call, do you want to hang up? Or give me 30seconds and if you don't like what you hear, you just hang up? Sounds fair? Prospects: Ok. You: Blabla. John, that was 30seconds do you mind if we talk for just 1 more minute? ... About that, but there is much more to it. Just to give you an idea. Cheers.
@abesapien9930
@abesapien9930 4 жыл бұрын
When they ask, "Is this a sales call?" Answer back: "Hopefully not the kind you are used to." That will get them to step back mentally for a second and separates you from the crowd.
@edi85345
@edi85345 3 жыл бұрын
Liked a lot
@Yaahboi52
@Yaahboi52 2 жыл бұрын
Well damn, if that’s the first question you’re getting then you should prob reevaluate your initial approach when they answer your call. My guess is you’re maybe sounding too much of a salesperson off the bat. Gotta eliminate that commission breathe my guy.
@pavolpatriot
@pavolpatriot 2 жыл бұрын
Tell them you haven't decided that they are a good fit for your product yet. So it's not a sales call yet.
@webuysurreyhousesfastcash
@webuysurreyhousesfastcash 2 жыл бұрын
Didn't get the free ebook or the template after watching the 40 mins video.
@sumona-ne3rd
@sumona-ne3rd 5 ай бұрын
Makes me feel like Jordan Belfort
@paigehemelrick9557
@paigehemelrick9557 5 ай бұрын
I feel like if I say “why do you say that?” That they will just cuss me out and say “I don’t need to tell you that” I just get scared of people being angry lol
@josedavis7700
@josedavis7700 Жыл бұрын
8:05 mins prolly got the most info that you’ll need
@Rallosz
@Rallosz 3 жыл бұрын
It’s always a Karen 🙄 4:43
@peanuthead7359
@peanuthead7359 Жыл бұрын
Tony Robbins? Is that u?
@kennedy4123
@kennedy4123 10 ай бұрын
Mostly about money. If they can’t afford it they’re telling you they’re broke. How hard is that for you to understand. Pushing back saying ‘can u tell me more’ isn’t gonna change their situation it will just infuriate them.
@OswellMusic
@OswellMusic 5 жыл бұрын
I freaking hate when they say "I need to think about it". Wtf is there to think about it lol
@larrylewis2367
@larrylewis2367 3 жыл бұрын
When you get I I need to think about it, agree, acknowledge and point out that when told that it tells me two things need to be addressed, 1. You are not interested ( if this is the case end of conversation ) 2.you are interested but just not sure, so mr. / Mrs prospect which it it for you? ( normally will say .... oh I’m interested but just not sure, ok so that tells me 3 things need to be discussed. Fit, Function, Finance....so ask is this a fit? (Yes ) would it help you Function better? ( yes ) ok so the only thing left to discuss is Finance. Let’s get you some finance options.... then close. If you say “ what is there to think about ? “ you put them on the defensive .....
@mohsanrasool
@mohsanrasool 3 жыл бұрын
Larry Lewis love this! Heard it on Victor Antonio’s channel as well.
@ishant.bijoria
@ishant.bijoria 2 жыл бұрын
how to handle when people say, "my paypal is not working"
@Yaahboi52
@Yaahboi52 2 жыл бұрын
Well if they really wanna buy your product or service then they should be looking at other options to do so. If they can’t come up with other avenues to get the service but they say they want it, then it’s more of a commitment issue & you most likely didn’t help them solve the real problem behind them wanting it in the first place.
@MohammedAli-jt7zr
@MohammedAli-jt7zr 3 жыл бұрын
1:00 your price is too high
@dern2120
@dern2120 3 жыл бұрын
how can this help in the fortnite travis scott burger concert
@tiltedt2398
@tiltedt2398 11 ай бұрын
Objections?? Build value! Lol. There now you don't have to watch the video.
@Mac2Real
@Mac2Real 2 жыл бұрын
@UnintentionalASMR
@rynetrowbridge8240
@rynetrowbridge8240 Ай бұрын
"Help me understand how your decision making process works" is far and along one of the dumbest questions anyone wants to hear when being sold
@thisorthat4195
@thisorthat4195 2 жыл бұрын
I love this shit !!!!!! Fuckin’ customers
@thisorthat4195
@thisorthat4195 2 жыл бұрын
O
@dablkfella
@dablkfella 2 ай бұрын
This is why i dislike the sales position because this video is basically saying not to respect a customers decision. Most objections are a way of telling a salesman no but being nice about it. Now me i rather be honest and just flat out say I'm not interested and i expect that be the end of it. If a sales person than tries to overcome my rejection than I'm gonna get ugly cause at that point you're bothering me. I attempted to get a sales job but left right after training because i knew sales wasnt for me but i did learn one valuable gem. They told me that the product youre selling should sell itself! They didn't teach us about over coming objections, all they would have us do is demonstrate our product to the customer and they were confident that 9 times out of 10 the customer would buy it. If they said no then we would thank them for their time and leave.. yes it was door to door sales. And they only advertised by word of mouth. I get it though every company is different but i see alot of companies adopt the same kind of template. Sales is not for everyone that's for sure and i know that for a company to be successful they have to be able to sale their product but theres got to be a better way than to "overcome" objections. Just my 2 cents.
@hotvision
@hotvision 4 жыл бұрын
Karen is kinda hot 4:52
@ShahidJohnson
@ShahidJohnson 8 ай бұрын
who wanna role play with me i’m trying to get better plz i’m just 18 and i’m doing sales😭
@heathertrbovich6151
@heathertrbovich6151 2 жыл бұрын
Recreating Jordan Belfort content and labeling as your own, eh?
@theljhourpodcast6723
@theljhourpodcast6723 2 жыл бұрын
Jesus Christ same generic responses from all these guys
@aidanmartins3502
@aidanmartins3502 8 ай бұрын
Sales has always felt so freaking manipulative and I hate it
@Juicein
@Juicein 9 ай бұрын
Anyone who’s new to sales “help me to understand why -” is a huge turnoff to anyone who’s even remotely familiar with how sales works. You can auto correct it to an open ended question of your choice to avoid people feeling icky about the sale. You should not have to ask a prospect this question directly, and if you do, you should at least try to use different words. This is my opinion but it’s the same for a lot of others I’ve had this discussion with.
@davidstojkovic3546
@davidstojkovic3546 2 жыл бұрын
Do you guys realize that teaching sales is nothing but teaching how to manipulate people?
@usagoon9453
@usagoon9453 Жыл бұрын
Then why are you here 🤡
@raccoon874
@raccoon874 5 ай бұрын
*no need to share with salespeople what I need to do/think/mull over*
@Meegz29
@Meegz29 Жыл бұрын
I'm not interested in this video, why? Too much chit chatting and not getting to the point.
@foamrob6577
@foamrob6577 Жыл бұрын
This job is about 7-9 thousand. I can't afford that Why? I have no money and bad credit
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