999 - Inside an ambulance call centre during NHS crisis

Рет қаралды 22,298

Жыл бұрын

How does a 999 call centre, a hospital and ambulance crew cope during one of the worst crises in NHS history?
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Late 2022 and early 2023 saw record delays in the NHS, with patients queuing in ambulances outside hospital accident and emergency departments for days on end.
We followed staff providing the UK's healthcare - those receiving the 999 calls in a Welsh Ambulance service call centre, spent time with the ambulance crews themselves and inside the emergency department of a Cardiff hospital.
This film reveals first-hand the impact on patients and staff in the NHS in Wales.
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Watch more of our Britain on the Brink series here - • Britain on the Brink
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Пікірлер: 66

@colleenpeck6347 Жыл бұрын

Everyone needs to learn CPR & basic first aid ASAP!

@paramedicchrisbookseries 4 ай бұрын

All ambulance staff are amazing.

@streaklight Жыл бұрын

I feel bad for calling them back to ask how long until the ambulance arrives when in fact they took only 20 minutes, so they'd already triaged me as urgent - I had passed out and had serious abdominal pain. Later I looked it up and now I have a better understanding of the system and it actually makes a lot of sense. Mad respects to the first responders, true life savors.

@dalekexterminae Жыл бұрын

They weren’t for me, because of my postcode they had me wait 4 hours for an ambulance with a dislocated knee cap

@Beowulf-eg2li 9 ай бұрын

@@dalekexterminae 4 hours is normal for that kind of injury, you would have likely been triaged as a category 3 patient we've currently got 16 hour delays on category 3 patients

@NatashaWarden 5 ай бұрын

That's because a dislocation is not life threatening so the normal wait time is 4 hours. They deal with life threatening emergencies so have to triage. Blame the government for underfunding and understaffing the NHS !!!!!!!!@@dalekexterminae

@NatashaWarden 5 ай бұрын

@@dalekexterminae because your injury is not major enough to even need to go to A and E! A dislocation can be dealt with at minor injuries units in hospitals. It isn't life threatening. You were triaged correctly.

@NatashaWarden 5 ай бұрын

@@dalekexterminaeseriously you're complaining that they prioritised heart attacks (life threatening) etc over a knee dislocation ? 🤦

@ronaldmcdonald8303 5 ай бұрын

Thank god for the NHS, my dad has fallen over and smashed his skull twice in 2 years. I'm just grateful the ambulance came when it did or my dad wold be dead. He was taken to ER by blue lights and almost died. My dad now never leaves the house with out having a hearty breakfast and a good nights sleep. Both time he fainted and fell over like a domino, straight onto his head. I love my parents so much, I hope they have another 30 years ahead of them.

@SkyEcho7 Жыл бұрын

Crisis in the NHS has been the norm EVERY DAY since the Conservative/LibDem Coalition in 2010 ffs! 🤬

@jasonvoorhees6152 6 ай бұрын

No it's what happens when you rely too much on governments

@hypnocilicdreams Жыл бұрын

Already seen this report weeks back, what the?

@angrysloth1 Ай бұрын

Aww🖕 Having a stroke my nan called 999 ..... The operator said I can't understand you, call back when your not drunk. Awesome 👍

@demisialockett8437 Жыл бұрын

I think the guy handled the situation well because the

@paulhoskin3286 Жыл бұрын

It starts when you make a phone call and ends 3 hours later when they turn up

@scottfletcherr1457 Жыл бұрын

Not there fault. They do there best. What do you expect with so many calls and so few ambulances? Not enough resources. Just make sure you dont vote for the Tories at the next election as this is what 10+ years of Tory rule has done.

@christhomson8924 Жыл бұрын

NHS is no longer fit for purpose - time to DEFUND THE NHS

@scottfletcherr1457 Жыл бұрын

@@christhomson8924 What do you replace it with then. Its got to that state because the Tories have neglected it. You clearly vote for them.

@KingCharles3 Жыл бұрын

@@christhomson8924😂

@tjmarx Жыл бұрын

Nah that 3 hours later is just them turning up. It ends 7-15 hours later when you actually get to see a dr.

@Abraham_Tsfaye Жыл бұрын

When I was in UK. I saw empty boarded up streets under a constant grey sky, litter everywhere. Homeless people sleeping in doorways. Opioid addicts out of their mind and women so drunk they urinated on the streets. It's a sad declined country

@ABerCul Жыл бұрын

That literally in every country except Japan there are No Drugs or not a lot anyway.

@christhomson8924 Жыл бұрын

NHS is no longer fit for purpose - time to DEFUND THE NHS

@goodyeoman4534 Жыл бұрын

It's a natural consequence of leftist policy.

@PikaPluff 11 ай бұрын

@@christhomson8924 The people aren't fit for purpose - knife stabbings, drunkards, selfish people are ruining the NHS. Not to mention an ageing population.

@NatashaWarden 5 ай бұрын

Yes it is sadly

@ABerCul Жыл бұрын

Why don't they take them to the hospital or care center instead of just waiting & waiting?

@goodyeoman4534 Жыл бұрын

Who knows? Laziness, apathy, lack of survival instinct, pathological sense of entitlement, martyr complex?

@zarasamuels9377 Жыл бұрын

There's no where to put them, I end up in a&e in Xmas day just gone, it was so busy they where just treating us all in the chairs in the waiting was there 8pm-9am on drips, they told me they would normally admit to ward given how ill, I was but that It another 12hours+ wait for a bed so sent me home with meds and out back the next the day. Sadest part was all staff sed it was least busy day in weeks.

@NatashaWarden 5 ай бұрын

To be fair if you're talking about the woman , she did , she said she ended up driving him herself

@goodyeoman4534 Жыл бұрын

I've done the EMD job. The Welsh lady is exaggerating. Yes, there is loads of anger and frustration from the public - but the death threats etc. are extremely rare, and when they do occur we report them to the police and plenty have been prosecuted. Then again, some get away with it due to having certain cards to play.

@Beowulf-eg2li 9 ай бұрын

Have taken maybe 6k-7k calls in my nearly 2 year long career in this job, have only received 1 or 2 direct threats? (Where they've threatened to come find me and hurt me lol)

@NatashaWarden 5 ай бұрын

Yes but are you CURRENTLY doing it ??? If not you can't claim she's lying. Times have changed and the NHS is at the worst breaking point it has ever been at !!!!

@jonathandpg6115 Ай бұрын

@@Beowulf-eg2liDon't compare how it was in the past to how it is currently. Appart from services starting to break down, the public isn't the same, people have become more egotistical and are outwardly rude...something that wasn't well seen before in society.

@salvamed6502 8 ай бұрын

NHS WILL COMPLETELY COLLAPSE...

@mre7550 Жыл бұрын

I'm protesting against Channel 4 for it's regular sexploitation on tv. The latest is a nude tv show in front of young teenagers screened before the 9pm watershed.

@tomhermens7698 Жыл бұрын

Why don't they stand up to their employers? Untennable situation.

@weegie558 Жыл бұрын

Because everything is designed to placate the public. Staff have been physically assaulted and off work for 6 months and refused councilling. It's an us vs them situation when it comes to frontline staff and management and it has been for years .

@christhomson8924 Жыл бұрын

NHS is no longer fit for purpose - time to DEFUND THE NHS

@tomhermens7698 Жыл бұрын

@@christhomson8924 and then what ?

@goodyeoman4534 Жыл бұрын

I don't know. There are avenues for them to complain - Freedom To Speak Up helpline, Unions, IR procedures etc. - but it's human nature to complain but not actually do anything about it.

@NatashaWarden 5 ай бұрын

@@christhomson8924 the NHS hasn't been funded or staffed enough cos the government keep the money we send in taxes !!!! So don't even suggest privatising the NHS coz we the public can't afford private !!! Don't be so fucking selfish !!

@zemnugangte9455 4 ай бұрын

Do anyone think about who work in mental health? No they don't! And we get abuse from the residents and mostly we get ignored by anyone

@kalui96 Жыл бұрын

ah well those well intentioned health service professionals should have simply chosen a different career such as banking or copyright law 😂

@weegie558 Жыл бұрын

Many are deciding its no longer for them..worryingly a lot of newer staff who have completed 3 years at uni to get into the job are quickly making the decision that it's not worth the assaults, abuse or threats of divorce to continue in what is often a thankless job. Many end up working for the DWP as benefits assessors talking to people with better health than theirs about why they can't take on employment.

@christhomson8924 Жыл бұрын

NHS is no longer fit for purpose - time to DEFUND THE NHS

@goodyeoman4534 Жыл бұрын

Why?

@Beanie1984 9 ай бұрын

That busy, your bored and have time to clean the ambulance yourself. What a hard time you are going thought. My thoughts and felling are going out to everyone that doesn't give a monkey about the job they are doing and goes out to the media in hope they can get paid £50.

@NatashaWarden 5 ай бұрын

Are you joking ?? Have you seen how many people there are needing healthcare help Vs the resources ? It is critically underfunded, understaffed and not enough hospital space or ambulances !!!! Don't be such a stupid idiot !!!!!