A Beginner's Guide to Jira Service Management (JSM) | Crash Course
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Жыл бұрынThis livestream course will cover the basics of Jira Service Management, most commonly known as JSM. Jira Service Management is different than Jira Software. It a completely different product that looks and feels like the Jira you know and love, but it has a different use case. In this course, I'll help you get started with JSM and give you some tips along the way to help you understand if you should be using JSM or just regular Jira.
Connect with me:
linktr.ee/apetech
@21138835 6 күн бұрын
Mate your videos are so amazing and helpful!
@joshuaalexandre6404 6 ай бұрын
Great videos! Would love timestamps to help me quickly find and revisit the sections I need :-)
@g.sherry6309 Жыл бұрын
Thank for this video! Very helpful for what I wanted to know about JSM.
@ApetechTechTutorials Жыл бұрын
So glad!
@user-wf1uj4fu4x 10 ай бұрын
Wonderful session. You are a good teacher
@rdcaceres Жыл бұрын
Super bueno. Thanks a lot. From Paraguay is very usefull.
@shareekhaldi 9 ай бұрын
Thank you so much for this!
@AzManApple Жыл бұрын
Thank you for the content, really useful!
@ApetechTechTutorials Жыл бұрын
Glad it was helpful!
@JulieCampos-rh2tg Ай бұрын
Great tutorial, thank you!
@ErfanAhmed-gz7ue 2 ай бұрын
hi, thanks for the awesome content. One thing I should mention that, due to those cross led back at your wall, is causing the camera to focus/unfocus very frequently . It would be better to turn those light off, perhaps?
@seancallanan8170 3 ай бұрын
Great overview. Anything on setting up / editing JSM workflows? Specifically, I'm looking for the "Waiting for Customer" or "Respond to Customer" etc that I have seen in JSM but I'm not not seeing in the workflow I'm using (Default ESM workflow for JSM)
@alexandraramos4598 Жыл бұрын
Love the one that says got Jira? and scrum life is a happy life :):)
@ApetechTechTutorials Жыл бұрын
I like them as well.
@momkat7017 11 ай бұрын
Hello, I have multiple Tier groups (Tier 1-4) that may be working on the same incident. If one group needs to capture they’re own SLA, should I create their own project for them and move/create new/clone that ticket via automation, or will their own statuses work in that one project work?
@kkrucek 3 ай бұрын
Alex can you do a ITSM with Jira Service Management Foundations Certification video
@mario17-t34 4 ай бұрын
Thanks so much !!! How I can add SLA to existing Software Project, if I understand correctly this can be done only in JSM project ??? is it possible to include issue from other project type under JSM SLA ?
@juriaanschouw5895 Жыл бұрын
Awesome Video!
@ApetechTechTutorials Жыл бұрын
Hope it helped you out. Let me know if there are any JSM topics you'd like for me to cover in future videos!
@quentinceb 3 ай бұрын
Thank you !!!
@user-ze9pw1ue9r Жыл бұрын
If a ticket comes in via email, how do you classify into an incident/Service Desk?
@mista_ia 11 ай бұрын
Can I do the operations role with this ? Or are they any other Jira apps ?
@user-yp3cz4bn3s 11 ай бұрын
Hey do you have a code for that approval configuration code. Please share
@user-ze9pw1ue9r Жыл бұрын
how do you create categories and sub categories?
@jbtele Жыл бұрын
how do you limit access to the customer portal to internal customer only
@jefftidwell77 Жыл бұрын
Great video, thanks! Maybe turn off AWB on your camera though :)
@ApetechTechTutorials Жыл бұрын
Thanks. . . and yeah, I need to get a new camera.
@benjacquez771 Жыл бұрын
Can you link a JSM issue to a Jira software project? (create the issue in JSM and send it to Jira software)
@ApetechTechTutorials Жыл бұрын
You can link them together using Linked Issues. You can also update your board filter in your Jira SW project to include issues from your JSM project. Where things get tricky is with the differences in statues (which need to be mapped) and licensing.
@rayhanmahamud2280 Жыл бұрын
Would you make a video how to hide signature http link in jira and format issue
@ApetechTechTutorials Жыл бұрын
I'll look into it.
@ZubairCassim Жыл бұрын
Is it possible to customize the preselected request/issue types on the templates when selected? if yes how?
@ApetechTechTutorials Жыл бұрын
It is possible, but I typically just make new ones and replace the default ones with my new request/issue types.
@ZubairCassim Жыл бұрын
@@ApetechTechTutorials Thank you this helps
@ZubairCassim Жыл бұрын
@@ApetechTechTutorials Is it possible to make a drop down list dynamic on the Request type on Jira so that it only shows the relevant drop down items depending on the first selection, so that any subsequent selections are relevant to the previous selection only? ie Company, Department, Subdepartments etc?
@colchour Жыл бұрын
How would manage service catelogues using Jira Service Management?
@ApetechTechTutorials Жыл бұрын
hmm. Not really sure what you mean by this. I would say create a group for each service catalog item. But it's hard to say. Maybe schedule 15 minutes with me?
@junivensaavedra882 Жыл бұрын
Excellent Content, thanks. By the way, is there a way to filter out those pesky spam emails? I observed we have tickets created through spam emails.
@ApetechTechTutorials Жыл бұрын
None that I know of. You could try changing your email? community.atlassian.com/t5/Jira-Service-Management/Best-practices-to-filter-spam-unsolicited-email-requests-to-JSM/td-p/1938454
@rodneyw3916 Жыл бұрын
Straight out of Jira!!
@ApetechTechTutorials Жыл бұрын
I need to get that store front recreated. Tried doing Shopify . . but no one bought any =(
@welcometosundriesjoinusons9793 Ай бұрын
@@ApetechTechTutorials we bought 3! thanks alex and apetech!
@yogitarai6124 3 ай бұрын
Can we assign Jira request to a group?
@chiorazu8047 11 ай бұрын
Hi @ApetechTechTutorials, thank you for this details JSM setup. ...I have a question about Agents...My IT department is just 5people and 100users, and i would like to use this for ITSM, am i good to go with the free pricing? I was thinking i can use a group email and add all 5people in 1email and invite that email as 1user to Atlassian as 1 Agent and we share the email and password in our team. Will that work?
@ApetechTechTutorials 11 ай бұрын
This will work. Not recommended because your team might get confused as to who actually has the responsibility, but it will work since they are all logging in as a single user.
@TheRealBleachX 18 күн бұрын
Pro Tip: Skip from 28:31 to 30:39 to avoid the painful 2 minutes of an attempted merchandise sale.
@alexmendelson1070 5 ай бұрын
id buy a straight out of jira shirt
@ljacksontech Жыл бұрын
The documentation and learning paths etc are a mess! Hard to follow and many mistakes!
@ApetechTechTutorials Жыл бұрын
I agree! I'm hoping to get more JSM videos out there soon!
@ljacksontech Жыл бұрын
@@ApetechTechTutorials Me again! How did you add a link to your Knowledge base to your Portal landing page? I can't find a way other than putting it in the announcement. I am clearly missing something!
@dennispaschke9335 8 ай бұрын
It’s not a bug but a feature is the best
@michael_7731 3 ай бұрын
Freddy Mercury is alive
@journeyoflifeevents3533 27 күн бұрын
It’s so boring to spend first 20 mins of listening to changes? And pricing of JSM… dude start the topic Don’t waste time..
@journeyoflifeevents3533 27 күн бұрын
It’s so boring to spend first 20 mins of listening to changes? And pricing of JSM… dude start the topic Don’t waste time.. this is the reason you hv only 460 likes … 😡😡😡
@Tony-yt7ll 4 ай бұрын
Way too much chit chat... why cant none of you get to the point!
@cathalmeenagh4423 Ай бұрын
Booooooo
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