Holly A'Court from Northcote College is interested in a career in tourism so she's going to check out what it takes to be a travel consultant. First up she's off to travel retailer Harvey World Travel to meet mentor Donna Kermode. Donna explains that to be a successful travel consultant Holly will first need to prove she has good geographical knowledge. Flying through her test, Holly is then ready to see how good she is at helping a customer.
Travel consultancy is a strongly people orientated occupation so building relationships and sharing information about destinations is crucial. Holly's customer is interested in a family holiday to the Gold Coast, a region Holly knows something about so immediately she is able to establish a great rapport. With the details of what the customer would like recorded, it is time to send that information through to the wholesale division of the company so a quote can be prepared. The wholesale aspect of the business accesses prices from the likes of airlines and hotels, is able to buy in bulk, and provides that to the retailer who then on-sells to the customer.
Before visiting the wholesale division, Holly joins Donna on a 'familiarisation.' This is one of the perks of the job where a travel consultant gets to visit a hotel, resort, or even cruise liner to experience it themselves so they have first-hand knowledge to pass on to customers.
With her enthusiasm and natural approach with people, it looks like Holly might have found just the job for her!
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