Today's #customerservice anecdote comes from Scott Stratten. Through humor and amazing storytelling, Scott tells us how The Ritz Carlton (tag) created an "extended vacation" for a guest's lost stuffed animal. This act of kindness had an everlasting impact on the customers that they took care of.
As the ultimate sales and marketing truth slayer, Scott helps organizations see their business through a new lens with his unconventional “unmarketing” views and vanguard approach to building and maintaining real customer relationships. Named a top 5 social media power influencer by Forbes.com, Scott elevates the conversation by putting the focus back on what matters most to current and potential buyers, values like trust, authenticity, relationships, and service.
#customerexperience #businesscoach
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