Very well explained. I’m looking into becoming an adjuster myself! I’ve been in water mitigation for many years and understand a lot just not all the ins and outs. Again great video to sink my teeth into to make the next step.

wonderful video Heather!!!! Thank you

Numbers vary from carrier to carrier. For example, Allstate looks for up to 22 impacts (shingle material and age dependent of course) per 100 SF area. As for "old hail" damage, it is very easy to determine whether hail damage is recent or older than 1 year. In warmer climates, or areas where the average temperature is warm all year, this is readily apparent. As far as coverage is concerned, old or new damaged should not really matter as long as it is within the legally allowed time frame to file a property damage claim (in Indiana, you have up to 10 years after a qualifying date of loss to make a claim regardless of what your carriers says) or if you have a prior claim that allowed for repairs to the roof that were not made (homeowner kept the money or was dissatisfied with insurance results and decided not to pursue further action). Determining damage should never be left to a "test square" if at all possible, because there may be other systemic issues created by storms that do not manifest themselves in that given area or are found in the same quantities over the entire slope of the roof. Damage should be determined for the entire slope, as there is a much larger area of roof to be considered besides that in a single 100 SF area. Surprised they didn't run a Brittle Test, considering how the insurance loves to do individual shingle repairs nowadays.

You guys are excellent! Thanks 4 the video

Good job, Heather.

Good leading questions. They were instructive.

This is the best video on the KZfaq

Walking backwards on a roof is a bad habit, Many seasoned roofers have fell off roofs because of that .

Well done !

This was a great walk through. I'm moving from a desk position to a hybrid field/desk position. I've never done field work so this has been helpful. I have one question though. Generally, when looking for hail on soft metals, you'll chalk across showing the indentation. Would that not work for the indentation in the shingles? Like why not drag the chalk down the shingle to identify that there is a depression and the damage is not from blistering? Again, thank you for the How-To!!

awesome video 📹 👏🏻

I think she did good, only comment would be that you never walk backwards on a roof, any roof.

No comments ? I'm shocked, especially from all the know it all A hole super adjusters out there. Cool video. Nice job.

Very Professional

Cougar paws are only really necessary on 10/12 & up....i use my new balances for most that are less than 10/12

Heather, I am curious what type of shoes you are wearing and if you think certain shoes seem better (safer) than others? Also, would you wear those same shoes on different surfaces such as tile, slate, etc.?

Do you do the brittleness within the test squares?

omg I was nervous watching her walk backwards up there

adding in the dead time, about how long would you say the appointment actually took?

I'm new to adjusting. I don't understand why the garage roof wasn't marked and photographed like the house. Is it because the roof on the house was being replaced? If coverage A is replacing is coverage B also. I wasn't sure.

Why do carriers vary on deep ness of dents damage to qualify it as damage? Why are some carrier’s asking for 7 And some want more than 7 in a test square? Whether the damage is located on the edge or in the center of the shingle, isn’t still damage? Small damage vs. large damage isn’t it both damage? Seems to me carriers make their own standards and they can change them anytime they choose to do so.

Just curious about the type of tool belt you have on. I noticed the pocket for the clipboard

Chunk- "Baby roof"

What’s up with that pipe boot? Looked like it wasn’t even flashed

Anyone know what type of ladder she’s using?

I’m no expert but it doesn’t look like enough damage to compromise the integrity of the shingles nor the roof. There are two layers of shingles because of overlap so unless the top layer of fiberglass mat and tar is compromised it’s not going to leak. Just seems like a waste to replace it. That’s why our homeowners insurance is so high - everyone wants insurance to pay to replace it.

Cute belt. Pink

Where did she get her tool belt?

I know this is a crazy question but what about dogs?I am afraid of most outside dogs.

Magc number is 7??

That tool belt must hold a lot of chalk to be necessary.

someone knows what it means F-8 and R-8

Slingshot and a tray of ice cubes

I just want Heathers number

This is heather, heather needs to train Jeff with State Farm.

nice behind.

If the gutters still do the job, why replace them? I personally hate waste and this seems so wasteful.

If you are working for Allsnake you wont find any damage . If you work for other carriers you will especially if you have a public adjuster baby sitting you.

DO NOT WALK BACKWARDS on a roof! EVER! Do NOT learn this the hard way.

The first thing to do is walk up, ring the bell, knock on the door and announce your presence. No one should just walk up taking pictures, you could get shot. That is basic courtesy. Where is the homeowner? Were they OK with you putting their home on the internet?

She’s is cute. Wonder what she does now.

Andrew, you obviously have no knowledge of how shingles are constructed if the aggregate is knocked off and the shingle is exposed it deteriorates rapidly. Rain doesn’t do this. Hail does.

Old hail damage? The only way to know that is if you were on the roof when it hailed!

This REALLY should not be up here! You're going to get some yeahoo policyholder or contractor who now thinks they "know" how to scope a loss and try to argue it with their adjuster. Furthermore, you're going to end up with some attorney who enters this into evidence and tries to call into question other adjusters actions.

Screw that 8 hits is 8 hits regardless of what shingle it's on.

A lot of waste and pollution to make shingles. Whoever invents a procedure to repair hail damage quickly without replacing roof will become rich.

BS. Hail shouldn't be covered any more than heavy rain. Just making insurance rates skyrocket.

What a scam😮

whoa whoa whoa!!! Where are your 'cougar paws????' very un-safe and does not fall within HAAG/Insurance Institute protocol, nor U.S. safety standards for insurance adjusters. We do NOT endorse this video. Hard rubber-soled hiking shoes ARE NOT APPROVED FOOTING.

there is no real damage! small dent in rain gutters is bull shit

???$$$"""" she ain't qualified wtf insurance companies frauad

First off that isn't hail she is circling , heat blistering and shingle defects maybe . Ther is no pattern of hail on the roof or any good collateral to support a case , and I'm a contractor . I meet engineers , adjusters all day long you buy anything I can tell from your videos . You don't even sound educated about hail damage or roofs at all your just out spending insurance company's money hahahaa

Quit scamming and pay the claim. Scammers