I say thank you to my guests by sending them cupcakes from a famouse place. I coordinat with them and it has been 100% sucessful in getting me 5 star reviews beyond my normal good hosting.

Don’t put signs up everywhere. Make everything simple. Explain the hard things in a personal text. Let them know to txt you directly if they need anything. Think of the guest.

I'm glad my wife came up with the idea and we try to put a wine bottle in as a gift for the guests. It's not the most expensive wine, but it is from the local winery and we have info on the wine tasting tour and directions to the winery in the Guest Manual. We also have local restaurants brochures (most with discounts), most are privately owned restaurants the guests won't find a brochure for a Chili's or BJ's, we really want to promote local-small businesses as much as we can. Thanks for another great video with awesome tips!!!🤙

The best thing I did was allow Dogs, I have been booked 98% of the time with Dog people, Right now I have 8 Bikers in my house for Sturgis for $750 a night, cleaned every other day for $250.00 each time, 8 months of my payment is made by this one group.

The fact that AFTER paying a hefty cleaning fee , the fact I was left with a list of cleaning …I left my air B & B cleaner than my own house . I was exhausted and vowed never to book an air b&b again . And I never have .

Hotels are better!!

This is powerful knowledge. Been following you for a little while and really can see that you've put a lot of thought behind proper hospitality that I've trying to achieve for my properties. Thank you for this Sean.

Depends on where you are on earth. Hotel price next to your airbnb room could be at least 3x times your max airbnb price (even after hotel discount) for the same meter square area!

Be human...man that hits. Thank you for all you videos, experience & knowledge! :)

Spot on. That is what I do and as a result I have +60% return guests. Return guests = direct bookings, i.e. no commission, and you do not have all your eggs in one basket.

One Airbnb host hid extra electricity fees in "About your stay" and we had no idea is was $25.00 a night extra that had to be paid by calling Airbnb to arrange payment before we were allowed to enter our unit. Bunch of bs! Total cost should be total cost.

What sincere and great advice, ❤thank you so very much 😊 the advice given in this video apply beyond Airbnb. They apply in life in general. I really appreciate this video

we took a 2 week vacation in June and in almost every city we visited airbnb was way too expensive. last year we stayed in the villages and prices were affordable. now greed as taken over it seems.

i do this with my properties.. i give them small gatorades, cokes, diet cokes, pepsi, popcorn because i know they are tired and hungry and they all rebook and keep my place very clean and i don’t ask them to clean nothing 😁

Tried AirBnB never again. Too much inconsistency amongst the hosts & when shit happens, they are nowhere to be found. I now stay either at the Home2 or Loft, at least that I have a consistent expectation when I arrive there. I already travel to a different city for vacation/work, having a consistent experience at the same hotel chain eases my travel a lot.

Air bnb is nice and affordable!!! I’m so grateful for air bnbs

Always have a 3 day bookimg notice , i learnt the hard way. Gives you plenty of time before guests arrive. 👍

Good video as usual . Good ideas 👍

Astute, accurate analysis. I had a bad Airbnb experience in 2019 and have never used it since. Despite getting a full refund (except, of course, for the Airbnb fees - can’t touch that), it left such a bad taste I lost interest. You are correct in saying that a primary problem with the service is that too many hosts care more about their experience than yours. When faced with the many complaints I had, my hippie “Super Host” said, “We’re not a hotel.” They sure ain’t.

Our neighboring property has now changed hands twice in 2 years. The second owner had intended to full time air bnb it, had one guest and then put the home back on the market. It’s still sitting there. It has a negative impact on small communities.

I stayed at that Hilton in Vegas. A rip off $10 a night to park, $35 for Valet and $51 a night resort fee which is basically the cleaning fee.

This is actually different from most videos talked abt Airbnb… most people just bash without giving solutions This is valuable information that i think new and aspiring hosts should consume

Some great points to support why our go to market corp strategy provides multiple doors w overlapping features to switch out bookings as needed

Solid advice

Tried Airbnb a few times and it was awul. I no longer use it. Hotels are better in that at least they have to be accountable if they do not meet legal standards of health and safety etc. With airbnb, all they care about is taking your money and then keeping it no matter how bad your experience may have been. Hotels are becoming cheaper than airbnb and this should have happened a lot sooner to curb the greedy airbnb hosts that have been taking advantage of customers and not providing decent accommodation.

Your insights on the Airbnb industry are spot-on! You clearly understand the nuances of hospitality. Could you share one top tip for hosts to excel and provide an outstanding guest experience, especially in a competitive market like Airbnb?

Thankfully not how I Airbb but still helpful information, thanks Sean

Great vid

I'm an airbnb host with more than 120 properties. I normally don't ask to many things to do to my guest for check out. We just request put the dirty towels in the bathroom shower and put the trash outside to make sure we don't have bugs inside. I know some host ask a lot of things to guest to do and it's a problem. When we made a mistake we always refund or bring something next day for the inconvenience. I just come back from Los Angeles and we stayed in a 4 stars hotel. The room was $390 a night. When I arrived to the room I found hairs on the shower, dust all over. Next to the mini bar was black, looks like they didn't clean it for a while. When I when to the front desk and I show the pictures to the manager, she didn't apologize or send the cleaners to the room. I was really upset because I was just asking to have someone to fixed and didn't did anything till next day. Every hotel doesn't work the same like airbnb houses. Some guest thing that they are staying in a 5 stars hotels but we are not. Guest are not educated and always want more and pay less.

Personally Id rather use a hotel than an airbnb. The whole “staying at a strangers house” thing was hot for a minute until people really thought about all the implications of it. Now that they’re widely known, its clear that a place in which short rented dwellings are the singular and only intended purpose, with all the measures of professionalism along with it, is the better choice for the vast majority of people.

Again amazing

There is so much false advertising by hosts with Airbnb. So are all the amenities listed to attract guests, but if they don't work, what's the point? I had a host that listed wifi but failed to tell me it was (B)ring(Y)our(O)wn(R)router. Or there was WIFI but the signal was so bad, you had to burn the data on your phone for a week. Fridge, A/C, Hot water that didn't work. TV with nothing but a blue screen. Full kitchen with so many roaches you would not cook there if you were starving. All these apps like AIRBNB are too much on autopilot. It's the same with UBER, LYFT, and all the delivery apps.

Airbnb prices are now comparable to hotels. Add the fees and it’s just way too much. I used to do Airbnb all the time as it was cheaper. That hasn’t been the case for me recently. Might as well book a hotel, get the housekeeping, added amenities , and daily food and beverage credits. I stopped booking Airbnb until prices start coming down, if ever.

This guy is good.

I was worried about the Amount ATF & having it seen as selling alcohol , then getting & trouble for it!

I've only booked Airbnb twice, as a guest, and both times it turned out to be a serious mistake. My first experience was with a shared apartment in NYC. The host had a 1-bedroom apartment, so I made the reservation knowing I would get the bedroom for sleeping while the host slept in his living room on the sofa bed. When I arrived, the host was at work. The first sign of trouble came when I noticed the bed sheets hadn't been changed from the previous guest. Then when the host came home in the evening, he wanted me to go to bed with him. Sexual harassment wasn't something I had paid for, and unfortunately, there was no refund on my reservation from Airbnb. I left the apartment and went to a hotel. My second booking with Airbnb was for an extended 3-week stay in Chicago. I took a new job and needed a place to live until I could move into my new apartment. When I arrived at the Airbnb, I retrieved the key from the lockbox as I was instructed, but the key wouldn't open the apartment door. Calls to the host were unproductive, nor did she make any effort to come and help me. After an hour and a half, I again went to a hotel. Since the host didn't allow any refund, I was screwed out of $8500. Airbnb was no help either. The company is just as nefarious as their hosts. The bottom line here is that listing a rental apartment with Airbnb is illegal. It's effectively turning a residential property into a hotel, without anyone's consent. I'll never book Airbnb again. Hotels are cleaner and cheaper, and most importantly, more consistent than any Airbnb experience.

Once you start to get 20 plus units, how do you keep the human touch as you start to scale?

Airbnb’s are best suited for families and bachelorette parties & for business travelers and couples without children. When it’s just hubby and I, we will always opt for a hotel over Airbnb. I want to relax and not have to lift a finger. Plus, the majority of hosts still haven’t caught on that they need to provide black out curtains in the bedrooms. It’s a really simple and inexpensive addition that yields better sleep quality. I can’t think of a single hotel I’ve ever been to that doesn’t have them 🤷🏼‍♀️ Get a clue Airbnb hosts!

My wife and I haven’t stayed at an Airbnb in years. We try book Airbnb for every trip (for example we’re going to Mexico in 2 weeks) but the rip-off cleaning fees always make hotels the better choice. A hotel room with a fridge, microwave, coffee maker, & free breakfast always ends up making us feel we would be stupid to stay at an Airbnb. This month Mexico. Next month we’ll be traveling to Singapore, Guam, Philippines, & Bali. We’re booked in hotels in each location except one.

Airbnb is better. One advantage i count most is the personal contact . Hotels are suitable for massive tourism Prices are comparable.

Sean, is the GAP market research webinar applicable to my market? I'm based in Africa/East Africa/Kenya/Nairobi. Last month I opened 1bedroom Airbnb after having 6 studios that have been doing so well on 100% occupancy, but the 1bedroom is worrying and I'm at a stage I want to understand why! I'm planning to open a 2bedroom and need the type of market research you've said GAP webinar will answer!

AirBnB's downfall - charge a cleaning fee and then expect the guest to leave the unit as clean (OR CLEANER) then how they received it. Secondly, hotels don't harass you to leave the room right at 11 a.m. (or whenever the check out time is).... I have six airbnb's .... we stay strong in markets that one wouldn't think are top tier Airbnb markets....our best tip? we never rent the unit back to back...we always leave one full day between rentals...we don't harass our guests to leave right at the check out time ... we allow them to "check in" early.... we don't harass them into oblivion. I despise staying at Airbnb's when vacationing despite being an Airbnb superhost with multiple units.

The host did not give me enough towels.

Comedian Tim Dillon YT channel rant on ABNB went viral about two weeks ago . Even as a host it was funny and spot on in a way .

Telling me to clean up is a turn off. I invited some guests over but my host was still upset even though I told them, about it and they said it was ok?

Hotel suck they charge for using a cart to take my luggage to the room. Unbelievable

Hey Sean- loved this video about how we can beat the hotels by being human! I would LOVE to watch the Gap in the Market webinar.. where can I find it please? Thanks, Natasha

Exactly. I quit air bnb due to all the things I have to do, and not only that i’ve stayed at so many dirty homes and the fees are crazy cheeper most of the time cost less.

NO AIRBNB IS KILLING AIRBNB! Just like it killed mine when they changed their algorithm! I'm a Superhost with a 4.96 out of 5 score! 1 booking this month! 1 booking last month! AIRBNB DID THIS! 😡 GUESTS DON'T SEE OUR PRICING BUBBLES of all the Superhosts in my ENTIRE COMMUNITY 60 YARDS from a beautiful white sands beach in Cancun Mexico!!!

I hate having to clean up after myself so the Airbnb host don't have to spend that much on cleaning...not that I trash the place. I rather be in a hotel.

Hey Sean, love all your content. Thanks so much! Quick question; what’s the best way to get started with direct bookings? Is there another website that can be easily setup etc. Maybe you could make a video about this if you don’t have one already? Thanks 🙏

Btw : I did your last class (paid for it but never could login to receive it!) what can we do? How do I reach someone to help me?

I prefer Airbnb much more than hotel, if for a couple of nights hotels are ok. When I stay longer I like to feel at home, to have a nice coffee machine, washing machine...

Homes for people not hotels. Hotels are so much better. 24 hr security 24 hr manned front desk 24 hr workout gym 24 hr pool Free breakfast Restaurant Bar Meeting new people No cooking No cleaning Clean sheets everyday Close to restaurants within walking distance Probably don’t need a car Close to shopping Free airport shuttle Fire suppression systems Elevators Views And many more Airbnb and verbo are just creepy and weird Boycott ALL STRs Homes for people not hotels

If you haven’t already can you explain the big dilemma with air bnb in Las Vegas??

It seems like Airbnb is just like Uber and Amazon. Prices were cheap in the beginning and once you got hooked, prices rose to exceed the competition. For one or two people traveling, hotels are probably the best best. If you need several or more bedrooms and a common kitchen/living room for multiple guests, Airbnb is probably a better option. Especially if its in a desirable area with few or no hotel options.

I just stayed at an Airbnb in Philly and I had to use a stupid lockbox which affected my check-in exp. also the pots and pan were in some weird push drawer that neither me or my wife could figure out, it was also creaky with noisy outside stairs the whole house could hear. I agree that hosts need to be more consistent.

Will the Gap market research webinar be available for sale after August 8th?

The master off button is a great idea, but the button it's self shouldn't glow blue when turned off, that would drive me nuts. It's just one more annoying light that I'd have to slap a piece of duct tape over before sleeping, along with TV lights, digital clocks, fire alarm lights, outlet lights, appliance lights, etc.

If this is the case then why are hotels lobbying to ban it in some states?

Are you aware that Airbnb is discontinuing duplications? If you duplicate a listing now, and the prior listing was suspended, Airbnb will remove the new listing as well.

Theres no guarantee the hotel is a heavenly vacation spot. Hotels wont tell you they are doing construction until you get there and there is a mess to deal with during your weekend or vacation, they also dont tell you until the day of, when the water gets turned off for maintenance for 5 to 12 hours. Thats, because they dont want to loose customers to other hotels. How would u like it if you were in the shower while this happened. When I complained about the lack of courtesy in the hotel in forwarning me about all of these inconveniences, the entire reception staff acted like it was my fault that there was a complaint and like this was normal. That pissed me off and this was at a hilton hotel in crystal city arlington virginia. Wished I.d gone to an air bnb instead. I will never return to this hotel again I dont care what they finally fix. This was deceptive and interferred with the vacation.

Shawn! You push a strict cancelation policy. How does this strategy help with hotel competition??

Hey Sean, any videos coming on how to incorporate AI into an Airbnb business?

Sean, my October fell off a cliff! What’s going on? Any ideas guys?

By "Philadelphia illegal gang activity" do you mean where they cracked down on airbnb locations and required a licensure for properties doing short term rentals?

I will never use Airbnb again If I have hotel options in the area I’m going. Once the AC was broken and made such loud noise that we couldn’t sleep, and it was almost 12pm ( we arrived late around 9pm in the night, and had to listen to her “chat” for half an hour). I tried to contact the host, and she replied rudely that she can’t do anything and I shouldn’t contact her so late. Ok, I barely had any sleep that night, and immediately booked a hotel room nearby, and moved out the first thing in the morning (kids were sleeping in the other room and it was better, and they survived anyways). After moving out, I comminuted the situation with the host again, and she refused to refund us the rest and said we should have worked with her instead of moving out directly. And she left nasty and untrue review of me, on the app, where instead I didn’t say any bad word about her of putting us in a inhabitable space. I understand things happened, but the customer service made me so angry that I will never use Airbnb again. !!!

This is an excellent Video. Make it personal and inviting. Don’t be a nazi. If you care, your guest will care.

Where can we find the replay of GAP market research?

I have found cities determine whether I use Airbnb or not San Juan Puerto Rico is great for hotels cuz I can negotiate a cheaper price than Airbnb I found Merida Mexico is great for Airbnb because I can stay there longer for far less than what I could in the United States the accommodations in Merida are fantastic accommodations in Puerto Rico are horrible as far as what you want the guests to use or not use don't leave it in the first place if you don't want it touched

Vrbo is far superior to airbnb both as a host and a guest.

"You have to be human."

Banks know that also once you leave u ain't going back

Can someone explain the difference between a host & a super host

Or you can say: Airbnb is killing hotels. What came first the hotel or airbnb? 🤣

But Vegas isn't an "airbnb" city. It's the only time I prefer a hotel, you've got the food, casino, etc etc etc.... Other cities are different, you can't compare them to Vegas

Great video! IDK if you’ll read this, but I’ve been skipping every video of yours that KZfaq has put on my feed - all of the headlines I’ve seen for the last 6 or 9 months have been doom and gloom, including this one. I clicked on this one, honestly to unsubscribe from the channel, and was surprised to realize that the content was great… super useful, and it didn’t match the vibe of the headline.

The real problem is that more and more cities get straight up banned to do airbnb. Now its happening to my cities as well.

I hate the drama trying to rent and Airbnb… kind of hidden fees when searching for a place, dumb rules sometimes, mad if you don’t start the laundry machine.. 😑

Long story short Airbnb sucks Hotels don't?

AIR BNB IS FOR THE POOR.😂😂😂

God bless bro I'm just checking out your channelI'm going to turn so many of my people on but God be willing I would really love to do something gigantic with you one love JOHN 3:16

Hotels were there first

an early bird ticket $170 🤔

I stay at hotels leave lights on don’t care 🤷‍♂️

Hotels have always been better! Who wants to stay in someone else's home? I have never understood the whole AirBNB thing, it is so unappealing in so many ways. Hotels have much better service, better locations, and access to food and beverage onsite. I don't get it.

Cosmopolitan is the best in Vegas

lmfao- hotels are disgusting. What hotel brand is paying you?

I'm hoping there will be a housing crisis so I can buy cheaply when I sell a few houses in 2024. As a backup plan, I've been thinking about purchasing stocks. What advice do you have for choosing the best buying time? On the one hand, I continue to read and see trading earnings of over $500k each week. On the other side, I keep hearing that the market is out of control and experiencing a dead cat bounce. Why does this happen?

I saw your video topic " airbnb business" That is very great. My Boss looking for who is an expert, a Top 10 influencer in the world concern with knowledge in your clip To make an interview zoom, to share your expertise. Make it clear, This event has no expenses. You can use it to share in your network. And you can get income too. Please reply to me if this good fit for you. And what is an option that I can direct message contact you?