To whom it may concern, new knife makers are not perfect and are learning, we support there businesses because we hope that over time they will become very skilled in there craft and become an asset to this amazing community. These makers will remember the ones who supported and helped them along the way. They are not perfect and you should not expect perfect, at some point hopefully they will get close to that. hand made knives are typically not 100% perfect. To the maker in this video keep making knives and do your best to offer the best products you can in that moment, continue to learn and grow and hone your craft. Become someone who is not only respected in the knife community but loved and sometimes that means your gonna eat Sht.

This was AWESOME!!!!! You stick up for yourself man!!!!

I’ve been around the knife community for a long time, but I’ve never even heard of Rustic Red’s Leather. So, not sure how much influence he actually has. He’s only making his own brand look bad.

Bullys should not be tolerated anywhere

When you purchase anything second hand you are accepting any potential issues. 2 months of owning the knife before bringing it up does seem sketchy.

To be blunt, I don't think you could have handled this better. Anyone with more than two brain cells to rub together should be in your corner on this issue. In fact, when I have extracurricular funds your work will be going to the top of my short list. I've admired your work for a long time and now I admire your attitude as well.

Honestly, he should be lucky. He got the voids fixed. It's a second hand knife. You went well above and beyond. Don't let him put you down over trying to get something for nothing. I'm glad you respect your craft enough to lay your foot down. Keep up the good work.

Wow! I’m going to try to “pull an Allen” and gripe to Toro and throw a tantrum about an old lawn mower that I purchased second-hand from a local yard sale and try to bully them into to giving me a new one. Ingenious! 💩💩💩

Here we go!!!🎉🎉🎉🎉

Well said Kyle!

At the moment he was buying it second hand he knew what he was getting and it is his responsability. Never heard of something like this

Awesome video! Glad your not falling for his story! Just subscribe to your channel and am impressed with your past videos! Looking forward to your next one. Thanks for sharing! Rick From Virginia

The original owner said what he said because he was mislead in the conversation and only had one side of the story, and I'm a dumbass I should have gotten both sides before I said anything but I have apologized to Kyle for what I did say which wasn't all bad, based on what I was told I said he needs to make it right. But now I have the information and know what the character of some are. Thanks Kyle for keeping me out of it. Allen you messaged me about the spots after you had the knife for two months dude and I offered you your money back and you refused and took this road. Your character needs work man, trying to cause shit between Kyle and I and who ever else you can. When I received the knife I was going to use it so it didn't bother me and yes Kyle is a good knife maker and yes I am and will buy from him again. Baiting someone into saying something with shit so you can run and copy it just to stir shit up reminds me of my time in elementary school. Stop it man it's foolish and you're right there's two sides to the story and I only had one. This is the one and only comment I'm making cause I'm not going back and forth like little school girls, no offense little school girls 😂

He bought a knife secondhand. the warrantee is not transferable to him. If he is disatisfied with the knie...he needs to go back to the person he bought it from...not you.

I know it's a pain but I'm happy you took the time to make a video and explain the situation. It's an absolute shame that these type of people exist. I like that you stood your ground while offering MORE than the secondary buyer deserves in all honesty. I look forward to watching you progress in the industry and one day owing one of your custom designs!

I have built cabinets for 30yrs for meticulous people. Cannot please some people with a hand made product.

Hey Kyle, I’m new to your channel! You stood up for yourself and you did it in the right way, so good job! Maybe I missed it in the video, but did you tell Allen, before he sent the knife in, that your solution to the pitting was to grind the pits out?

I jus subbed man don't let that get you down people are shady there is not much integrity out here anymore

Second hand, no way.

that is wild. ive been a more or less full time maker for a little over a decade now, and i dont think ive ever had what you are describing happen to me. id say around 98% of my customers have been pretty awesome folks just looking for good knives. the nitpickers, when you get them are fairly easy to deal with. when I get someone that gets a knife that they are not happy with due to some small cosmetic thing, like uneven edge bevels {i hand sharpen everything} or an uneven plunge grind, or small scratches {usually with kydex} then I simply offer to refund thier money if they send the knife back. no offers of repairing or replacing, just refunds as those folks will just want more and more of your time, constantly looking for an excuse to send a knife back for a "spa" treatment and of course want it for free. but i have never had a secondary customer do what you are describing. now real problems are refunded, replaced, or repaired at the buyers choice.

Oh man, I'm sorry you had to deal with that. Good you stood up for yourself. You did nothing wrong here. Don't feel sorry for any flaws of early custom work. If it was the best you could do and somebody decided buying it, it's fine. Best wishes from germany!

This is an interesting situation. Coming at it as a maker myself, I'd say it's 100% at the discretion of the maker to refurbish, regrind, or remake based solely on aesthetic issues, especially if done at no charge, for earlier work, and for someone buying second hand at a discount. Have I refurbished or reground older work for customers after my skills improved? Absolutely. Would I regrind or remake every knife I've ever made just because I can make it better than before? That'd be absolutely insane. I'd tell the customer if he wants the best knife you can make, then pay full price for your latest work. It's that simple.

I look forward to buying a fixed blade from you! I regret not jumping on that 4V Camp knife you had a while back. The origanal owner didn’t trip and is even buying a second knife from you. Thats the word of mouth that counts.

He bought a used knife. He is not the original owner. I agree with you 100%. Never give into people like that.

I'll buy one, forget that guy...

This was perfectly handled and you’re absolutely in the right.

This is the exact reason I stopped making knives. I had a guy (who has a rather large cooking channel) message me about a prototype knife I made, which he saw in the background of an instagram post I made. I didn’t even want to sell the knife, since it wasn’t meant for anything besides being a wall hanger. He said he wanted it for that exact reason, and that it would only appear in the background of some of his videos. That was in 2016. Fast forward to 2018, and he makes a video about it on his second account, talking about how he broke the tip of the knife (about 1/32”) and that he was disappointed because he felt he’d been “taken for a fool”. He didn’t mention my name, but he put my business card in frame. The worst part is: I gave him the knife for free. I even paid for the overseas shipping. When I asked him why he did it, he was playing the poor me song. “I needed views, mate, and I didn’t mean to have your card in the shot!”. He even said that he still loves the knife and that he would keep it on his fireplace mantle, where it had been for the previous two years. He ended up taking the video down, but it didn’t stop several thousand people from seeing it, and caused me to rethink if I really wanted to continue making knives. I still do for friends and family, but that’s it.

One of my favorite knife makers is my favorite knife maker for his hollow grinds and heat treat. Not for how pretty it looks. My long time maker is bgm knives. It’s fun to watch and see improvements made of years of buying from the same makers.

Kyle you are 100 percent right!!! And people are grimmy !! Keep doing you bro🤘

Hey! People like this leave me speechless. I think it's good how openly you deal with this situation. Stay strong and do your thing! Greetings from Germany 😎!

Spot on mate.

I have an uneven plunge grind on one of my Winkler knives. It didn't matter to me, because I actually use it, and I understand that these knives are hand made and finished. If it doesn't effect the performance of the blade I could care less about some slight imperfections. After all of that drama, I would tell him to fix it himself, since he knows all the flaws and wants perfection.

Second hand kinfe.... this guy is a ham... 100% was trying to scam u... continued success... cool knives

"This is handmade quality 💩 were talking about!" Dude sounds like a 304.

I used to be a model maker, and if a purchaser sold a model I'd made on, and the new owner contacted me about some fault, I'd not feel obliged to do anything. I might well offer to repair the model, I might or might not ask for compensation for doing so... but I'd not feel 'obligated' to do anything... because I wouldn't be. It must have been a real drag for you to have had to go to all this trouble to make this video... but it's out there now... you've tried to be helpful and everyone can see this guy's just tried to take advantage of you, and it would have been easy to have caved. But you did the right thing when you said 'NO'..because he's less likely to try that crap on anyone else now. Forget the guy and move on 👍

Wow the amount of time this guy put into this is sorta hilarious. Doesn’t he have other things to do…? Good Lord!!!

How do I get a hold of one of your knives I prioritize performance over looks when looking for a knife. Everyone should give new makers a little bit of consideration plus I love 10v its one of my favorite steels and i have never owned a custom from 10v.

You know what your video is on point! It’s in the second owners hands and as a collector I started screwing up my sharpening but I got better and years later I can use a field sharpener on most of my EDC’s and my longer fixed blades I use a larger sharpener but refuse to buy a better sharpener until I’ve mastered the ones I have. That includes wet stones honing and Stropping. In business when you’re making your rep by being genuine and honest with your customers then you continue to do that your customers will always come back for more. Word of mouth is paramount and it sucks to have someone who is obviously trying to take advantage of you but you’re handling this correctly. He bought it second hand so whatever warranty the original owner had left when he sold the knife. Going out of your way and still helping the second owner of the knife then why is this dude calling you out like this is bad and I’ll ruin your reputation! I ran across your video by accident but I’m staying put. Gotta see how it ends and I’m curious about what you make and best way to purchase from you. I’m not loaded but I’m always looking for something new!

Any info on that ?

Challenge him to a knife fight bro

Makes me want to order a knife from you. I like blades with character anyway.

I am tempted to order a knife from you. Keep up the good work.

I’d never heard of you before this video, I’m probably not the only one. So I guess some good has come from a bad situation. I’ll be watching with interested at your future in the knife industry.

Good job standing up to this situation!! Seems to me you tried to make it right for him to just keep trying to swindle his way into a free knife..

Don’t even worry about it and keep going . Do your best is all you can do 👍

Honestly customers have a sense of entitlement in all forms of business that is getting out of hand.. just because you bought something doesn’t mean you get endless pampering and assistance. Grow up and appreciate the work you did get or don’t buy it to begin with. Making things right is great but some people don’t have a limit. Give them an inch they take a mile.

Keep doing what you are doing and making knives! %100 support here. Sounds like Rustic Red's Leather is bullying to get their way. No tolerance for that at all for that. There is a reason why Rustic Red's social media presence seems to have disappeared over night. Be careful as Rustic Red's Leather will most likely try and come back under a new name or handle so they can avoid this kind of heat to treat additional makers and individuals like this.

I’ve been working with Kyle for a LONG time way before his knife making started. I’ve never seen or heard of an issue with anything he has made not being taken care of or anything less than excellent customer service. Can we all normalize not being scumbags trying to threaten and take advantage of small businesses?! Disgusting. 100% support this response way to go Kyle!

Never heard of This person. Website expired. No ig. Can't see anything. You handled that great. He can flip off. You owe him nothing.

Who is this baby?! I'll buy one just because of this 🤣

Does this Allen rustic red have a KZfaq channel?

Sounds like a bad situation. My question is...what does your warranty officially say? What is covered? Is it a lifetime warranty? Does it apply to the original purchaser only? Apply to anyone for the rest of days? Whatever it said at time of sale, honor it. If your warranty doesn't specify these things, I'd make sure it does from this point forth. I don't think you ever had a chance to keep this guy happy though. Best of luck!

Hey bro… I just found out who you were. Due to the way you’ve handled this situation, I’d like to buy one of your knives. Can you give me a link or email? Appreciate ya🤙🏽

My tool has a slight imperfection!

Allen sounds like a Richardhead 😂

tell this dude to get lost... you dont need his business... you will NEVER please this kinda folks

AND it was second Hand! WoW!

Why would some guy buying a blade 2nd hand cry about imperfections they are meant to be used. there are new production knives that have imperfections too bad for mr rustic reds he should consider himself privileged to even have an early version of your work as it only gets better with time

This is absurd, you’re making some of the highest functioning knives out there, and sick looking in my opinion, I’m sure it’s just sitting in a drawer anyway 😂 he’s about to find out how small business and reputation can be affected by word of mouth 😅

Well it made me want to look you up and buy a knife😅

He bought the knife second hand; he should have sent it back to that seller if he didnt like it you have nothing to do with it once it was resold.And theres no way he deserves a new knife after buying one second hand.

Reputation is important but not as important as integrity. You are not in the wrong here and your reputation is secure. This is just a case of someone attempting to scam you out of your time and labor.

I'd recommend you add in "warrantee applies to original purchaser only" on your website.

Your personal army request received. Accepted.

It seems to me that you owe Allen nothing. He bought the knife on a private sale, so it was second hand. Presumeabley he inspected the knife at the time of his purchase from the original buyer. Imagine buying a second hand car and being disatisfied with the vehicle and taking it back to Ford for repairs and wanting the work to be done free of charge. I think Ford would tell where to go! If this guy, Allen, had a problem with the knife, his beef is with the person he bought it from and not you. I think your good intention in trying to rectify the problem was a mistake on your part. On reflection you should have told Allen to take it back to the person he bought it from.

Was bought 2nd hand, all bets are off, that's that. Unless the blade develops a crack, fractures apart or handle disintegrates, you owe him NOTHING. Don't keep this sharade up with him, it's not in your best interest and will just drive you nuts. Keep developing your craft, become a better maker as you progress and accept that you can't make everybody happy all the time. 1 complaint in 100 knives is darn good track record. Always document anything that isn't perfect, before someone buys a knife, and be sure they are aware of exactly what they are buying. Again, second hand purchases do NOT constitute the same type of customer service as original buyer. Taking care of your customer, on whatever level you feel is important, doesn't make 2nd or 3rd hand owner your customer.

Want me to go get him and keep him in a metal box for a while?😊

I dont understand when someone buys a knife off another individual how in the world that can be the makers fault.. you didn't sell him the knife. He bought it from the secondary market. So if you do anything, it's a complete bonus and more than most would do. You owe him Nothing. These are the worst types of customers and customers i wouldn't want. You can't please them.. Kudos for even trying to help..

This why I got out the community 90% - was not like this 20y ago

So allen bought a knife from a guy who bought it from you and he wants you to replace it? It doesn't work that way at all.

It will probably backfire on this guy…no one likes a bully…and I believe what you say. He is toast!

Website is down and no IG to be found, seems he’s crawled back into his hole!

Bro needs to go buy a Benchmade lol

So I think his website and IG page got taken down…

I see both sides but I don’t think the money issue should be involved. If you guys didn’t have a falling out, I would have had him return his knife to you and exchanged with a knife for the same value or same model. Yes, you’d lose a little money but everyone should be happy at that point.

2nd owned knife... fault is on the 2nd buyer for it, not meeting one's glorious expectations for a knife. 😢 $135? 😂

Good for you. He’s damaging his own brand, not yours.

Y’all why is Kyle so gorgeous lol?☺️

This HAS to be a boomer and ive never met a nice Alan.

Absolutely insane that someone would waste this much time out of their life over a second hand knife they paid $135 bucks for. Karma is a b!tch, let's see how kind "word of mouth" is to his business in the future.

Dude, you already fixed it for him..FFS

Yeah, he sounds like a douche. I work retail. I love telling customers no and this guy isn't even your customer.

You are not in the wrong here. As soon as you said it was not the original purchaser, he had no warranty claim, end of story. If the original purchaser didn't complain about any defects, and sold it secondhand as is, he has no legitimate complaint against you, if he has a legit complaint it should be with who he bought it from. The only company who is in danger of reputation damage is Rustic Red's Leather. I'll remember that name and be sure to not purchase anything from them.

Stop sooking and replace the knife. Job done. You can fix that knife when you get it back. Give it to a friend instead

Boomer sounding Karen

Allen? Allen who?? Lol support small businesses.

Why not man up/own up and offer a refund or a repair?

Don't know either of you, but I'm on your side sir. I am a longtime chef and will be making knives as a retirement plan

210$ for a USA hand made knife is a damn steal. The dude who tried to do that to you is an ass. It’s good to know who not to buy leather products from in the future. The way he acted speaks volumes about the service you would get from him. And he was talking about you? You seemed to handle the situation very professionally.

One of my favorite knife makers is my favorite knife maker for his hollow grinds and heat treat. Not for how pretty it looks. My long time maker is bgm knives. It’s fun to watch and see improvements made of years of buying from the same makers.