Salesforce lets you connect to your customer in a whole new way. But how does Salesforce really work, under the hood? In this talk, seasoned Software Architect Ian Varley will give you an insider understanding of what makes Salesforce technology tick, from database design to product and release architecture. We'll cover the gamut of essential approaches that make our multi-tenant architecture so powerful, and what this means to you. Ian works on the Architecture Strategy team at Salesforce, where he helps plot the direction and vision for our technology (you can read more in his regular series "The Architecture Files" on the Salesforce Engineering blog).