#surgery #anger #anxiety
What happens when patients come to surgery angry and cranky? How do I diffuse the situation so surgery and anesthesia are as safe and comfortable as possible?
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It is not uncommon for patients to arrive to the operating room feeling upset or angry due to a variety of reasons such as delays, unclear directions for post-surgical care, unfilled pain medicine prescriptions, or any other concerns. As an anesthesiologist, it is crucial to handle these situations with compassion, sincerity, and empathy, while also creating a calming and relaxing environment for the patient.
First and foremost, it is important to understand that anger is a natural emotion that can arise from a variety of factors that are beyond our control. Patients may feel frustrated and helpless, especially when they are in an unfamiliar environment and feel vulnerable. It is essential to approach the situation with empathy and understanding rather than matching the patient's emotion with your own. Remember, the patient's anger is not directed at you personally, but rather the situation they are in.
One of the best ways to manage an angry patient is to listen to their concerns attentively. Let them express their feelings and validate their concerns. Avoid interrupting them or dismissing their feelings. By showing that you care and are willing to listen, you can help alleviate some of their frustration.
It is also crucial to be sincere and honest with the patient. If there is a delay, explain the reason for it in a transparent and respectful manner. Patients appreciate being kept informed and involved in the process. If there is an issue with their medication, explain what happened and what steps are being taken to rectify the situation. When you show that you are sincere and honest, patients are more likely to trust you, which is essential for a successful surgical experience.
Creating a calming and relaxing environment for the patient is also vital. Before surgery, patients are often anxious and stressed, and it is the job of the anesthesiologist to help them feel calm and safe. One of the most effective ways to do this is to create a trusting environment. By building trust, the patient is more likely to relax and feel comfortable, which can lead to a smoother and more successful surgical experience.
To create a trusting environment, it is essential to communicate with the patient clearly and effectively. Explain the anesthesia process and answer any questions they may have. Let them know that you will be with them throughout the surgery and that you are there to support and care for them. When patients feel that they are in good hands, they are more likely to trust you and feel relaxed.
Another way to create a calming environment is to pay attention to the patient's physical surroundings. Ensure that the temperature is comfortable, and the lighting is soft and relaxing. Provide a comfortable bed and pillows, and offer blankets to keep them warm. Little touches like these can make a big difference in how the patient feels before surgery.
As a doctor and anesthesiologist, it is crucial to handle angry patients with compassion, sincerity, and empathy. By listening attentively, being honest, and creating a calming and relaxing environment, you can help alleviate some of the patient's frustration and build trust. Remember, a trusting environment before surgery has numerous benefits for the rest of the surgical experience and recovery. By creating a safe and supportive environment, patients are more likely to have a successful surgical outcome and a speedy recovery.
This video/speech/channel DOES NOT CONSTITUTE MEDICAL ADVICE. Patients with medical concerns should contact their physician. If your concern is an emergency, immediately call 911. This information is not a recommendation for ANY THERAPY. Some substances referenced in this content may be illegal, and this content is not a recommendation for, or endorsement of, their use in any way.