Hello, please check if the x-axis motor cable is plugged in tightly, and then check if the cable is disconnected. If it still doesn't work, turn off the engraving machine power and plug the x-axis cable into the y-axis motor. At this time, you only need to click the touch screen x-axis movement to see if the y-axis moves. If it doesn't move, there is a problem with the motor. If it moves, there is an abnormality in the cable and the motherboard. Please check your email, we have replied to you, thank you