Applying ITIL4 To Everyday Situations

Рет қаралды 26,504

4 жыл бұрын

In this webinar we look at how to use the Service Value System, Service Value Chain and Service Value Streams for effective service delivery and how the ITIL4 value stream principle can be applied in your IT service organisation.
Axelos’ Akshay Anand, lead architect for the ITIL programme and ITSM product ambassador, shares his thoughts on the service value system and its applications with insight in to the service value chain and its associated activities.
Prem Maheswaran from ManageEngine share how to apply these principles to tie data, process and technology and implement a new hire process using ManageEngine’s ITSM tool, ServiceDesk Plus.
Discover more about ITIL4 :
- Overview of the service value system
- Understanding the six service value chain activities
- Designing a service value stream
- Using a new hire process example to explain how the three work together to create an effective onboarding workflow

Пікірлер: 11

@coraboswell3652 9 ай бұрын

Brilliant examples of value streams - invaluable session

@dasaribrahmanaidu6536 4 ай бұрын

ITIL V4- Is a Gold mine. We lingered around employee onboarding all the way by leaving key left behind. Zoho- Great invention from CRM stand Point, entire service desk plus is polished from Legacy, no new. I expected more from ‘Akshay’. Excellent point by ‘David’ about a tool. ITSM itself is like a soul, irrespective of version. Soul must get inside a body to make it meaningful. Or utilize existing governing bodies we have. More realistic example with reference to current trends , will be more meaningful instead long story and ending up with improper and irrelevant timeline of adoption. Thanks That is fantastic

@glowwithjade6377 Жыл бұрын

This information is very helpful thanks!!!!

@bkstandard882 5 ай бұрын

Taking the test in just over a week

@shahzadrasul5734 3 жыл бұрын

Hi, I work in a primary school in UK. Can you please tell me how Service Level Agreements may exist in the education sector? Many thanks.

@katrinamacdermid8397 3 жыл бұрын

Hi there I was interested in your comment.

@cdmscompany6986 2 жыл бұрын

@@katrinamacdermid8397 q

@Relax007 2 жыл бұрын

@@katrinamacdermid8397 1. ARRIVAL AT SCHOOL (Teachers and Students must arrive school as per the defined policy, example 95% or above track record) 2.Attendance - An individual is expected to have minimum 95% (example) of attendance Similarly you could setup SLA for adherence (DISCIPLINE AND RULES ,PLAYGROUND RULES,MISCELLANEOUS RULES , BUS RULES etc.....)

@quirkyj1125 7 ай бұрын

Uniform policy, attendance policy, lunch time policy, no nuts policy, behavioural policy, homework policy- these are a few between pupils and school/teachers. Surely there are many other policies that bind a teacher / school worker to the school : setting /correcting home work, assessing a pupil/parents teachers meetings etc. Well and then there will be some between the school and the local education authority/council etc...