What an amazing job that lady did. One of the most professional employees I think I've ever seen.

Amazing customer service by Ruth, what a credit to the company she is, from watching she deserves a payrise, the world needs more people like her

You know that this guy has no job and no friends 🤣🤣🤣🤣🤣

What was the point in this? With all the crap people are going through everyday this is pointless.

Right at the end, when it all got sorted out, you should have whipped out a £20 note and asked if they could exchange it for a £20 coin 😂

Like others , here via Julian….subbed 👍👍

That lady deserves to go up the ladder. How polite was she.. Very professional to detail.. And well done you sir for not going over the top... Brilliant just brilliant

well that lady what a credit to tescos she is her customer service skills are 2nd to none . well done

I understand that you are legally correct, but I don't like anything that troubles people who do these jobs behind a counter dealing with members of the public.

"Auditing" = Being a bellend

Ruth was great, excellent at customer service. Subscribed, liked, and now commented., thank you for he vid

Couldn't believe my ears when the security said you could video...well done that man!

What a brilliant representative of Tesco. If this is the face of Tesco then we should all shop there!

I get these audits , I follow them but on this one I wasnt particularly happy with these staff do a great job and throwing complaints around without proper cause just for a experiment doesn't bode well with me , re garage if no power and she was on her own she is only thinking of her own safety and not let anyone in at any point until sorted

If I was Ruth i would have just bought it off you for £20 and done a similar thing shortly after just to spread the message, after all, it's not our fault they made this legal tender is it. Ruth was fabulous.

Mate you crack me up I tried paying a fine with pennies before at the court wouldn't accept it so I left it on the counter with the ticket and walked out never heard nowt again but this was when I was younger iv not got the bottle now keep up the good vlogs 👍

What a loverly manager She is, she never gave up trying to help, well 👍

The Tesco store itself seems run really compliant, privacy screens on the CCTV, polite staff.

The reason why she did not come to the door at the petrol station is because there was a notice in the window and they can't keep opening to door to many other customers who would call after you only to be told they are closed lol

the lady manager was brilliant. a perfect managerial decision. well done for Tescos.

Ruth did an amazing job dealing with that situation. She seemed like a lovely woman. I feel like I've seen her somewhere before, maybe on another video or something?

I'm not sure why you think the fact you stood outside a petrol station that was clearly closed for 10 minutes is anyone's fault but your own.

The lady in the garage: Think about it - lone woman facing an unknown man at the door. Would you answer?

, first issued by the Royal Mint in 2013. It is minted in . 999 fine silver. Twenty pound coins are legal tender but are intended as souvenirs and are almost never seen in general circulation.

Julian Brett sent me.

Subbed to you very recently. Excellent stuff I have watched two of your vids now. Good content

Well done and great interactions, looking forward to more of your content.

I bet they opened a bottle of champagne 🍾 after he left!

Love Ruth what a asset she is for Tesco.

Ruth was a lot more professional than Hayley in Tesco's petrol station! Credit to Ruth.

What a lovely woman great at her job give her a promotion

At the end he said she'll go far in Tescos. She's the manager, she's there! As for head office, they should have sent out a memo to all the stores by now saying that they accept these coins.

Well done to you well done to that respect to that lady most of all well done to Tesco 👌👌👌

What a nice person👍 that's what you need in management well done ruff..

do more of these, i like it!

Ruth was actually clearly lovely, just a bit worried,she is a credit to tesco and I believe she should be made the ceo of tesco.

She was praying you didn’t have that pink slip 😂

Those 2 ladies were lovely, when he presented the coin they were a picture- both with mouths hanging open! All at customer services were great 👍

Tesco staff should have a more direct way of contacting THEIR OWN head office .

Wouldn’t be surprised if he saw the petrol station was closed, then chose then to go in for something extra to complain about. Sad.

Result!! well done.

It’s not legally correct as it states can be used to settle a debt IN COURT not just anywhere you choose .

Great response from Ruth she’s definitely in the right job nice lady 👍

Ruth was a gem.

Well handled Ruth 👏

Pay cash for everything! Every little helps 👍

Grate lady big respect

the poor lady at the start doesn't deserve to be called rude, the sign on the door clearly says it's closed and she doesn't need to waste her time going to the door to speak with you, she most likely has other stuff to get on with so you should have just gone straight over to the main tescos

She was a lovely person tbf

Well done Blue 😎

If they refuse it, consider it paid an walk away, you offered legal tender, that's the social contract for services

Fair play to the lass. A credit to Tesco.

Tesco and Yorkshire Audits, a love story 💝💖😻. Lol awesome customer service and security. Love this none-aggressive audit and social experiment!

It's not money, it can only be accepted by a court, that's what legal tender means. The court pays out cash, and it costs you more to give the court items in lieu of cash.

Ruth is bloody brilliant… a lovely lady.

Employee of the month then promotion please for Ruth. Great advertising for Tesco. Credit to Tesco’s great training.

Do you have any more of these coins. I want to buy a couple off you?

She was a good lady.

Ruth is a lovely lady

''Only 'circulating legal tender coins' can be spent and traded with banks or a business. Banks, building societies and shops are NOT obliged to accept commemorative coins - and never have been - as they are not circulating legal tender.'' A £20 coin is not in circulation, so they had every right to not accept it, i understand being frustrated at the first dingbat who ran away when you approached, but, there was no need to have a passive-aggressive, almost ''i know better'' attitude. If the coin is not in circulation, it is acceptable to refuse it, and idk where you got this magical idea that ''if you refuse to accept a coin that is not in circulation it wipes the debt'' - that's the equivalent of using 2 old, out of circulation £20 notes and saying ''but they're both worth £20.'' - not in circulation. Be nicer to retail workers. I wouldn't have just refused you, after your ''know it all'' act, i'd have kicked you out, and if you'd refused, security would have physically removed you. 29:52 ''head office have just said it is legal tender'' - yes, because it's a £20 mint, minted out of £20 worth of material. But it's NOT in circulation. (again, see my two old £20 note example), and being in circulation trumps ''legal tender''. Again, two old £20 notes are legal tender, but they're not in circulation. And to further repeat myself, be nicer to retail workers.

This makes Tesco look very good indeed, even the security staff acted perfectly. I'm not a tesco employee by the way hahaha

I like this. I wonder would they take a tiny nugget of gold or tiny silver bullion? 😂

Ruth should give Hayley some customer service training!

What are the legal tender amounts acceptable for the United Kingdom coins? Legal tender has a very narrow and technical meaning in the settlement of debts. It means that a debtor cannot successfully be sued for non-payment if he pays into court in legal tender. It does not mean that any ordinary transaction has to take place in legal tender or only within the amount denominated by the legislation. Both parties to a transaction are free to agree to accept any form of payment whether legal tender or otherwise according to their wishes. In order to comply with the very strict rules governing an actual legal tender transaction it is necessary, for example, to offer the exact amount due because no change can be demanded. Coins are legal tender throughout the United Kingdom for the following amount: £100 - for any amount £50 - for any amount £20 - for any amount £5 (Crown) - for any amount £2 - for any amount £1 - for any amount 50p - for any amount not exceeding £10 25p (Crown) - for any amount not exceeding £10 20p - for any amount not exceeding £10 10p - for any amount not exceeding £5 5p - for any amount not exceeding £5 2p - for any amount not exceeding 20p 1p - for any amount not exceeding 20p When did Tesco become a Court ? www.royalmint.com/help/trm-faqs/legal-tender-amounts/

Slightly confusing? so when did you get the fuel? and why didn't you pay for it when you got it? and how did you get a receipt if you hadn't paid for the fuel? (is it just me? or should all this be obvious?)

Tbh she was great

If the mint, mint those coins and say they are legal tender, then that's the end of it. No ifs or buts. It's legal tender. You can spend them anywhere, even in the corner shop, betting shop, supermarket etc. If I ever have the police called on me for trying to spend said coins, I would look into taking the Royal mint to court.

You said big thumbs up Ruth,your a better man than me because I wouldn't do that to Ruth..lol

Good work! She's paralysed by her inability to act on her own initiative. She should accept the coin and give you a receipt. If later on it turns out to be fake or not good for the patment of the debt then that would be fraud which they could speak to the police about. But we know its good for payment throughout our United Kingdom. So she cant be in trouble and Tesco have to suck it up. Do you mind if I copy a small portion of your video and promote it on my channel? I'll put a link to your channel for the full video and encourage subscribers. It was the police who paid out £5k as an out of court settlement for arresting me. I did not sue Tesco. Your video now confirms Tesco do accept these coins..

What a nice Lady, completely different to NNYs experience.

Good video 10/10

Good video

That security guard 🤦‍♂️

You did it on purpose to stir up trouble, what a berk

I would accept it and buy it myself with a note. I think that's cool.

Julian sent me now I've sub to your channel

Fair play great video and fair play to Ruth dealt with brilliantly!! Subbed...

have just subscribed

14:20 "Because it's legal tender I couldn't refuse it" that's not how it works at all.

Ooooooohhh sh*t hahahahahahahahaha 17:55 when u tell her she had to take it COs it’s paying. A debt I’m crying , most of laughed in a looongggg time yooooooo it’s when 18:02starts , Iv just had a morning bong 😂🤣😂🤣😂, 19:23 if u wanna google it hahahahahaha , as far as I’m concerned debts cleared 20:10, LOOOOOOL , quality , Bigup Ruth

The man with the twenty pound coin was well screwed up

Nicee

Tesco weren't sued for £5000, the police were, for wrongful arrest.

What a complete waste of everyone's time. Life's too short for heaven's sake!!. If I'd been the petrol station lady I wouldn't have opened the door either. Far too risky in these times

You actually don't technically have a right to film on private property if the owner of that property states you don't. It's an assumed right, but it can be revoked by the owner of a private area. Also, it the right to film in public almost always includes the right to film a private area that is in view of the public area - i.e. if you're told not to film someone's house by the owner, you could technically still record through their window from the street.

You can use those coins to pay off council tax they go ballistic but it's perfectly legal!

31:20 darwins law spotted

What a women! Ruth rocks!

Just earned a subscriber here! Love these coin audits they’re fab! Keep it up mate 👍

Gotta Love Ruth! 🤩

Her face was a picture..🤣🤣🤣🤣🤣

The lights were on in the garage

I never use Tesco's...haven't for about 20 years..

Is that in brighouse

Subbed, Julian sent me

I think they can only take it up to 10 pound That's on the website

They are legal tender I think m8

What a lovely Lady

Should never of got rid of the gold standard, currency that genuinley holds a value no matter where you are is far superior and let's be honest who doesnt like gold and silver..

Ruth you legend