Hi, Aviation763. Thank you for taking the time to share your recent experience with us. We value your feedback as it helps us enhance our services to better meet our passengers' expectations. First and foremost, we would like to sincerely apologize for any inconvenience you experienced during the transfers and in verifying your baggage. Your feedback has been duly noted, and we assure you that we are working to address these issues to improve the overall travel experience for our passengers. We also appreciate your comments on the flight experience. While we regret to hear that the overall experience was not up to your expectations, we are pleased to learn that you found our service commendable. Your positive acknowledgment of our service encourages us to continually strive for excellence. If you have any further details or if there's anything specific you would like us to address, please feel free to share more information. We value your insights, and your satisfaction remains our priority. Thank you for choosing Philippine Airlines, and we look forward to the opportunity to serve you better on your future flights. Safe travels and warm regards.
@Aviation7637 ай бұрын
Hello! You’re welcome, I am happy to hear PAL has listened to my feedback and will try to improve, as that is one of the main goals of my videos. I very much appreciate the apology. It’s nice to see that PAL listens and acknowledges constructive criticism instead of dismissing or ignoring it. I’ll keep that in mind if anything comes up. I genuinely hope that PAL can improve, and I look forward to flying PAL again to see that. Thanks again for your apology and watching my review. I wish PAL all the best!
@prezziej-dab60287 ай бұрын
Out of all of the trip report I’ve seen this is the second airline to ever respond on the video. This is crazy.
@Aviation7637 ай бұрын
@@prezziej-dab6028 Yeah! It’s very refreshing to see. Quite impressive really!
@yesitsmeken72837 ай бұрын
nakakahiya kayo PAL habol habol din sa pagimprove pag may time
@Gary-vv5gt7 ай бұрын
Never seen an airline reply to an average Joe blogger (sans someone like Sam or Josh lol). I feel Philippines airline can be improved, could Philippines domestic move out from terminal 2 and international from 1, and all relocate to terminal 3. And cebu moves to terminal 1/2 or whatnot.
@zacnewzealand7 ай бұрын
No offence to Filipinos, but after watching your flight vlog, i must say Philippine Airlines is not a great airline. And the Manila airport terminal 1 looks sad. Manila International Airport both Terminals 1 and 2 are the worst in Asia and the world. Very sad. They better make the new Bulacan International Airport that they're raving about in the Philippines a better one. Filipinos deserves a best airport and an amazing airline.
@Aviation7637 ай бұрын
Yeah. The Filipinos do definitely deserve better.
@noddybebetrain98965 ай бұрын
Lol indian airpots are far worse, and don't start with the food in air india
@horus8085 ай бұрын
3-3-3 seat configuration for A330 should be a crime, especially if it’s full service airline 😂
@Aviation7635 ай бұрын
For a full service airline yeah 😂
@odzergaming4 ай бұрын
still better than 787
@tropictrains89562 ай бұрын
Yea but Philippine Airlines does have a nicer A330 cabin with a 2-4-2 configuration with inflight entertainment
@HelloOnepieceАй бұрын
While I understand the sentiment, you also have to consider the market. Pal uses these mostly on high density domestic routes where Cebu Pacific would eat them alive if PAL were to use normal 2-4-2 layout. The philippines is not Europe, or the US where legacy airlines can aim for wealthier travelers who are willing to pay more for non-ULLC treatment
@hswforme2 күн бұрын
@@HelloOnepiece Flew to Manila with Cebu Pacific on an A330-Neo, with the 3-3-3 seating arrangement. The aisles were very narrow, I reckon 20 inches tops, so I found my knee and elbow were often in the way as I was in an aisle seat. Gate 116 was a strange one at NAIA, as the queue was on two flights of stairs, with the baggage checkers etc right inside at the foot of the stairwell. I also think Cebu Pacific I guess reasonable base their seating capacity on the size of the average Filipino, as an example my wife who is 5' 3" and 50 kilos would have plenty of room. But me being about 115 kilos, I was a bit more spacially challenged, although I wasn't squashed against the middle seat passenger.
@TheDogadobo4 ай бұрын
Great video mate. I fly PAL 3 times a year to Cebu from Melbourne, and I’m glad you created this video as a wake up call. You nailed it to the head. Although, I have experienced the same inconvenience, I still choose to fly this flying sardinecan because of the flight time and short layover time to Cebu. Hope they indeed do something about that seat config and baggage handling. Now that you mentioned what was not obvious, it made me contemplate if the premium economy class as ever worth it.😅. All the best- thanks for creating the vid pal😉
@Aviation7634 ай бұрын
Thank you so much! Yeah makes sense, it still gets you from A to B.
@firemonkey06817 ай бұрын
Philippine Airlines is used to compromising the satisfaction of their passengers as they are more focus on savings to the point that their expenses is to the minimum. Yes they provide amenity kits for economy but only on the selected route. As for the airport, that's Philppine standard.
@Aviation7637 ай бұрын
Yep. I think NAIA T1 is particularly bad though.
@firemonkey06816 ай бұрын
@@Aviation763 PAL is also used to saying "sorry" and "promising" that they will improve but they haven't done anything. They also used to cancel some of their flights on short notice (they will wait for there passengers to arrive at the airport and then boom, announce that the flight will be delayed) And all of the NAIA Terminals are terrible. Hot, uncomfortable, crowded and noisy.
@j1346796 ай бұрын
PAL has an identity crisis and seems to be trying to match low cost carrier Cebu Pacific. Horrible in all aspects because no one wants to pay more for a budget product, and why would customers gamble on them when their equipment isn't consistently premium.
@davidw11527 ай бұрын
Hi there i just subscribed to your channel as i found your review very informative. I make the flight from syd/mnl on a regular basis and they have ife on most flights. Last Christmas i did the flight from manila to jfk in the a350 in business. I couldn't fault the service and the plane. Keep up the good work on your reviews.
@Aviation7637 ай бұрын
Thank you so much! I’m so happy to hear that. Yeah, as mentioned in the video the A330 operates the MEL route roughly 30% of the time atm. I do believe their A350 is pretty good! It’s just a shame they only have 2 of them.
@AirTravel4156 ай бұрын
The aircraft you flown on is usually used for Middle East flights to cater to the large number of Overseas workers/travellers flying, Usually for Australia they use the A330's with the refurbished cabin, although sometimes, unforeseen events happen with your original aircraft and equipment swap may be necessary to not cancel the flight :)
@Aviation7636 ай бұрын
As mentioned in the video, it’s true that they are usually used for Middle East flights however they are used roughly 30% of flights to MEL, so while it’s a bit more common to get the refurbished cabin IMO that’s too high of a percentage.
@isaacflyaway7 ай бұрын
I guess Philippine Airlines should be more consistent with their onboard cabin product. Since some of their A330s are retrofitted with IFE, they should at least use the denser A330s on shorter routes or retrofit all their A330s with IFEs. Same goes with their A321 fleet.
@cokeygaloso17327 ай бұрын
I think they will do that after they receive their new a350-1000s
@Aviation7637 ай бұрын
Yeah agreed.
@newhopers20123 ай бұрын
As long as I get to Manila and back to Sydney SAFE and SOUND..no complaints for me. In whatsoever state I am therewith to be content.
@Aviation7633 ай бұрын
Yeah makes sense
@tinthequeenMDАй бұрын
Hey mate, I'm Filo and I'm sorry you had to experience our horrible airport. I used to fly with PAL whenever I go home to the Philippines from Australia (they were really good before), but I really hate going through the Manila airport because of how chaotic it is! I didn't like my last experience with PAL way back 2022. We rode like a domestic-ish flight from Sydney (I think it was an airbus a320neo) it was a 3-3 seat configuration, crowded flight, tight legroom, that's for like 8 hours. I had trouble getting sleep. Idk if they're cutting budget due the effect of the pandemic, but it's like they downgraded to a budget airline. Shame since it's the flag carrier. Now seeing your recent experience, it made me think twice about booking with them again. I went home last Feb 2024 but with SQ and I had an amazing experience! If you ever go back to the Philippines, go to the Clark or Cebu airport. Way better than the Manila one. Cheers. Amazing reviews btw
@Aviation763Ай бұрын
Hello! Thanks for sharing! It was probably an A321neo you flew on. Yeah it really is a shame, I really hope PAL picks up their game and becomes one of the best. Yeah SQ is great based on my experiences. I'd certainly like to go back to the Philippines, and give PAL another chance as well. Thank you so much!
@ottmiller40287 ай бұрын
Another excellent review with copious amount of facts, comparisons, and personal opinions.
@Aviation7637 ай бұрын
Thank you so much!
@rhath127Ай бұрын
little disappointing that in 2024 these flights dont have entertainment screens. Is this the norm on PAL? I am flying Melbourne to Manila in a months time.
@Aviation763Ай бұрын
Yeah it is a little disappointing. As I said in the video, a lot of the time PAL used refurbished A330s with IFEs on this route, but there was still a fair amount of these higher density aircraft operating. If you're flying from MEL-MNL with PAL in a month, PAL is currently leasing an A330 from Wamos Air which operates this route, I believe those aircraft feature IFEs, but it's possible they won't work since I think its probably a wet-lease, but I;m not too sure. Hope that helps and that you have a good flight!
@supriadiramlan55456 күн бұрын
hows ur flight? i will got that flight too lol i bit worried abt having to pick my back and open and etc, need to arrange the timing right
@madaltitude6 ай бұрын
Great report as always! Although I never knew that PAL deployed their High Density A330s to Australia, as from what I know, they're typically deployed to the Middle East. I would have to admit that NAIA does have a lot of issues
@Aviation7636 ай бұрын
Thank you! Yeah, I wasn’t really aware of that either until I took this flight.
@TheBudgetTraveller7867 ай бұрын
At this point Cebu Pacific doesnt seem that bad because at least they are openly marketed as a low cost airline. Very sleazy move on PALs part
@Aviation7637 ай бұрын
Ikr! Until I feel confident PAL might of improved if I were to do this route again (and I can’t believe I’m saying this) I’d pick Cebu pacific!
@j1346796 ай бұрын
It's been years, maybe even decades, since that's the case. Even their "business class lounge" is laughable.
@nikserof21837 ай бұрын
Thanks for the review. What a ridiculous transit and security experience🤥. Thanks also for taking one for the team 😁I ain't going near Manila airport anytime soon! 8:29 The design of that cupholder....I thought you'd jumped to a loo review. No IFE....crap. 11:15 Their international gateway, but first, or last, impressions are important it seems...a broken sign/light isn't worth fixing, as a priority.
@Aviation7637 ай бұрын
You’re welcome! Yeah…
@funderstruckdotcom3 ай бұрын
I’ve only flown Business Class with PAL and after seeing your video and others about the economy class I’m glad I do. PAL’s business class product is very good if you can get it at the right price by moving your dates around. The reason why I first flew Business Class was I noticed looking at their flights from Brisbane to Bangkok via Manila that they only fly narrow body A321 on that route and thought I am not sitting in a single aisle plane for 9 hours in economy so I booked Business. I’ve since flew multiple times. Manila airport is the worst airport and transit experience in all my travels all over the world. They have their own security rules that are not inline with the rest of the world. This one reason is why I’m thinking of moving to another airline for my 5 times a year trips to Thailand. My last trip I bought a small 50ml aerosol deodorant airside in Brisbane and Manila transit confiscated it even though it’s under 100ml and I just flew in with it on PAL. They also took a cigarette lighter which is also allowed. These 2 items I’ve flown all over the world with and only in the Philippines they don’t allow it. Although ridiculously you can fly in from Thailand or Australia or probably anywhere with these 2 items but can’t fly out of the Philippines with them. Having to be screened to transit then screened again at the gate is beyond a joke and redundant. The having to identify your checked in luggage and have it screened again is also abysmal! I love PAL business class but the turn off is Manila airport, so it might be back to Singapore Airlines for me until Thai Airways gets its act together and comes back to Brisbane.
@Aviation7633 ай бұрын
That’s lucky that you get to fly PAL business, but yeah Manila airport is very annoying to transit through.
@J-Piccolo6 ай бұрын
When you say "high density", it means cramped with seats like the business practice of low cost airlines?......Thank you for your review. This is helpful.
@Aviation7636 ай бұрын
Yep! You’re welcome, I’m glad!
@drjphau18347 ай бұрын
Thats the old a330 configuration the standard updated a330 of Philippine Airlines has a 2-4-2 configuration with seats similar to the newer a350 aircraft with better pitch and personal tv screens
@Aviation7637 ай бұрын
I am aware of that, and I did mention that this was the high density configuration as well as the fact there's around a 30% chance of getting this older high density config.
@j1346796 ай бұрын
that doesn't change the fact that they still use the old configuration on the same route & getting the new configuration plane is based on luck.
@sam39410ify7 ай бұрын
It's interesting to see two of the retrofitted PAL A330s were sold and then leased to AirAsia X while PAL itself is still using A330s with older configuration.
@Aviation7636 ай бұрын
Yeah, that's what I mean by it doesn't seem like they're aiming to retrofit more A330s with a full service cabin, they seem to be doing the opposite. Hopefully that changes.
@AussieJetSetter6 ай бұрын
Great review Hugo, seemed quite unusual the whole transit checked luggage process you had to go through. Only time i recall happening to go through a checked bag check in transit between two countries in a third country was when i flew Perth to New York JFK via Abu Dhabi but that made perfect sense as US immigration and customs pre-clearance was actually been done in UAE (just like they do in Canada and a few other countries) to facilitate a largely domestic style entry into the USA. At the time we cleared US immigration the usual way and then were funnelled into a special waiting area whilst our luggage was given customs clearance (presumably you were called over if further examination was required)
@Aviation7636 ай бұрын
Thank you! Yeah, it was strange. Thanks for sharing!
@lucaslikesaus7 ай бұрын
As always amazing video my friend
@Aviation7637 ай бұрын
Thank you so much!
@prezziej-dab60287 ай бұрын
Never fails to do these videos you are one of the best Triport youngsters are ever watched
@Aviation7637 ай бұрын
Thank you so much!
@danjo19677 ай бұрын
oh please!
@SpencerSims275Ай бұрын
@@danjo1967 Bro thinks he works for the airline or smth 💀
@raadyusuf67637 ай бұрын
I'm sorry but 8 hours like this, in a full service carrier (no entertainment screens, basic ass seats, and the like) is literally my worst nightmare. No hate towards PAL but I hope they deploy some modern and awesome aircraft to aus compared to something that lcc carriers use, but other than that, nice video bro!
@Aviation7637 ай бұрын
Thank you! Yeah I agree.
@Rizzler21-i3q7 ай бұрын
just wana say that is not the newest cabin btw don't forget about the pal wifi portal they stream movies
@j1346796 ай бұрын
@@Rizzler21-i3q having new cabins dont matter if they still randomly use the shitty old ones for some flights
@Rizzler21-i3q6 ай бұрын
@@j134679 btw theres an app called my pal player its just does the same as ide
@Rizzler21-i3q6 ай бұрын
@@j134679 and also they are planing to retro fit all if then
@TheHobartAviationFan7 ай бұрын
Nice review mate, shame the flight was far from nice!
@Aviation7637 ай бұрын
Thank you!
@themarcusan126 сағат бұрын
PAL please put back A330 2-4-2 seat configuration in Australia/Manila flights.. You very well know people hate this cramp 3-3-3 configuration.
@jakeyboy03917 ай бұрын
Good review mate, Philippine Airlines is an ok airline in my opinion, it has amazing flight crew but the service needs improvement especially with planes without IFE and it’s service at it’s main hub at Manila Airport. Manila Airport is really congested especially at Naia terminal 1 where in my opinion looks more like a Domestic terminal than an international terminal. Not one flight i’ve been on from Manila had departed on time. However what i can say is that flying from terminal 3 is a better experience compared to terminal 1. Qantas is one of the few international airlines that operates from terminal 3 and the terminal is abit more better than terminal 1 and it looks more like an international terminal compared to terminal 1, however there is improvement required especially with it’s airline lounges. Again you have done an amazing job with your channel, keep it up mate😊
@Aviation7637 ай бұрын
Thank you so much! From what I've seen T3 certainly looks better!
@j1346796 ай бұрын
fly Emirates, Cathay, Singapore, or ANA from T3 for the best possible Manila Airport experience (though still just decent compared to other airports)
@Just4Kix-ee3vt7 ай бұрын
NAIA is ranked as the worst airport in the region.
@Aviation7637 ай бұрын
Wow
@lexusdriver19636 ай бұрын
They’re actually building a brand new airport to decongest NAIA. New Manila International Airport located in Bulacan. It’s not finished yet, they’re still building it.
@RP-C87805 ай бұрын
It was the worst in 2011 I think (correct me if I’m wrong)
@minhyuklees1bebe9027 ай бұрын
I think the reason for the higher density reconfigurations has to do with them wanting to get more people in economy because let's be real, the average Filipino will buy the cheapest ticket available, and Cebu Pacific has been kicking their ass in that department ever since. If we're going to be paying twice to THRICE the price for "full service" I think they should compensate with a good hard product, at least refurbish the cabins of their mainline fleet that they use for International flights so they'll have IFEs, chargers, and new seats, those things I mentioned will give the consumers more reason to buy their tickets compared to the cheaper Cebu Pacific. (might as well create a case study or thesis about them for uni lol, because even the people I know avoids them just because of their shitty hard product especially their 777s)
@Aviation7637 ай бұрын
Yeah. If they’re gonna have high density seats they should advertise that and not advertise a full service carrier.
@j1346796 ай бұрын
They have an identity crisis lol. No one I know flies PAL. We'd rather connect in Singapore or Dubai if flying west, Japan if flying east, and Hong Kong for south to Australia. Almost always choose the competing carrier of the destination country precisely because PAL is inconsistent & could give you a Cebu Pacific level of service for more than what Cebu Pacific charges. AND CEBU PACIFIC FLIES FROM THE BETTER TERMINAL 3! PAL has literally no upsides for middle class Filipinos 😂😂
@supriadiramlan55456 күн бұрын
more transport security (open bag to show the security airport?) so how long we before the flight this thing happened?
@Aviation7633 күн бұрын
Purely based on memory this bag check thing happens just be for you can board your fight and because I had a 2 hour connection or so so it was close to boarding time I think
@supriadiramlan55453 күн бұрын
@@Aviation763 thx mate, i going to layover in Manila for 10 hours, planning to enter immigration and try Filipino food, then back to NAIA, need to time my situation if we have to open our checked luggage every bit of info will very helpful for planning :)
@jylefranzcayabyab29822 ай бұрын
Problem in the Ph is that most airlines here are just side business among the conglomerates, hence the service is out of focus and not prioritize.
@Aviation7632 ай бұрын
That would make some sense, PAL at least seems to have great crew though.
@E36Paradise4 күн бұрын
Great review, but I guess this is what you get for the price right?
@foodandtravel68537 ай бұрын
Amazing video as always! It’s such a shame that a full service carrier like PAL operates high density aircraft!
@Aviation7637 ай бұрын
Thank you so much! Yeah it is a shame
@marinhopaais4267 ай бұрын
These should downgrade this airline to SkyTrax 3 stars
@kevin193583 ай бұрын
Next month, I am flying Philippine airlines, Airbus A330-300 for the 1st time to Dubai and I am looking forward or not looking forward to my flight because I am worried that I might fly the older Airbus A330 in in economy class in a 3-3-3 configuration, which is narrow and tight and even the refurbished Airbus A330 don't have air vent, making the cabin warm. Wish me luck next month, I might be lucky to fly the refurbished Airbus Airbus A330-300 to Dubai with in flight entertainment TV and 2-4-2 configuration in economy class. At the end of July, I am flying Cebu Pacific, Airbus A330-900neo for the 1st time to Sydney and I am looking forward to my flight and trip to Australia, but I heard it's very cramp, even though it's cheap, but I will give it a try becase I haven't flew the Airbus A330-900neo and the high density configuration.
@Aviation7633 ай бұрын
Cool! Best of luck getting the refurbished A330!
@kevin193583 ай бұрын
Thanks. Will have to wait and see and I will update you after my Philippine airlines flight to the middle east next month for vacation. Jayden Wong flew PAL, Airbus A330-300 in the newer cabin with 2-4-2 configuration in economy class from Manila to Sydney in the summer of 2022 and his flight is good.
@kevin193582 ай бұрын
Greetings. Last Tuesday, I flew Philippine airlines, Airbus A330-300 in economy class for the 1st time from Manila to Dubai, flight is almost full and flight is good and okay, 8 and a half hours. Before my flight, I was looking forward to fly Philippine airlines, Airbus A330-300 in the newer cabin with in flight entertainment and 2-4-2 configuration in economy class. But unfortunately, once I enter the plane, I realize were flying the high density configuration (RP-C8782) in a very tight 3-3-3 economy class with no in flight entertainment TV and I was disappointed for a 8 and a half hour to Dubai. My experience, good, pillow, blanket, amenity kit, hot towel and 2nd full hot meal is appreciated, 1st meal, choice of chicken with rice or beef, I went with the chicken with rice, it taste good and okay, not the best. Pro, pillows and blankets are waiting in my seat, which is good and appreciated on a long haul flight, cup holder is appreciated if I don't want to hold the cup of water for too long, they have universal power outlet underneath every 3 seat, which is good to charge my tablet and laptop, after takeoff, the crew give out amenity kit (include toothbrush, toothpaste, eye shade or eye mask and socks, which is highly appreciated on a long haul flight) in economy class, which is super rare there days. I recline my seat and it's good, in the lavatory, they have paper cup, but too small, which is good to rinse my mouth and brush teeth, 2 hours before landing, for the 1st time, the crew hand out hot towel in economy class, which is super rare these days, good to freshen up and appreciated, and a 2nd full hot meal on a 8 and a half hour long haul flight, wow, choice of chicken with rice or beef, I went with the chicken with rice, it taste good and delicious, better than the 1st meal. Con, no in flight entertainment TV for a 8 and a half hour flight to Dubai, seat width is not good than 17 inches, almost not enough shoulder room to share with my seatmate, legroom is not good, 30 inches (I am 5'7) when I recline, it's almost worse, no air vent (except row 66 to 68) on a 8 and a half hour flight to Dubai, making the cabin a little warm, I went to some lavatory, water for washing hands is not working (until I ask the crew to fix the broken water (it's not leaking water) for washing hands in the lavatory and it's fix) (Thanks), and instead of silverware, it's wooden spoon, fork and breadknife, which I don't like because it can break easily. Things that wow me and made my day, after takeoff, the crew give out amenity kit (include toothbrush, toothpaste, eye shade or eye mask and socks, which is highly appreciated on a long haul flight) to everyone in economy class, which is super rare there days, a hot towel, 2nd full hot meal (2 hours before landing) on a 8 and a half hour and the chicken with rice taste good and delicious, better than the 1st meal. Improvement, refurbished 3-3-3 configuration in economy class to 2-4-2, refurbished older plane that has the high density configuration, install in flight entertainment TV and air vent for everyone, make the seat width 18 inches, which is normal and little wide, legroom of 32 to 34 inches and provide silverware spoon, fork and bread knife, instead of wooden, which I don't like because it can break easily. My rating, 3 to 3.5/5 star (Reason is on all information description).
@dereknewbury1637 ай бұрын
OMG. now I see what they mean by 'cattle class". What really puts this old man off of flying is the kind of transfer experience that you had in Manilla. It seemed so massively inefficient and uncaring. The gains from all that reconciling of passengers with bags does not seem worth it all. An excellent trip report marked by your usual fairness and generosity
@Aviation7637 ай бұрын
Yes haha. Yeah it was a very unpleasant experience. Thank you so much!
@Deltadawg2 ай бұрын
You don’t need to identify your bag when traveling from Manila to USA, I’m sure America has the same security protocols as Australia…. Maybe this was a random check?
@Aviation763Ай бұрын
Yeah I’m not too sure, maybe it’s only for transit passengers idk.
@nathrebs91075 ай бұрын
Hindi deserve ng PAL ang 4 star rating ng Skytrax, dapat 3 star pa rin kasi daming need ng improvement.. Yung A330 nila na feature sa video na ito ay pangit ang upuan, maliit pa tapos walang embedded IFE. Saka di masarap ang food nila walang lasa..Talagang nakakahiya..Low budget carrier ang dating ng cabin.
@Aviation7635 ай бұрын
If PAL is always like it was on this flight I’d agree, but I hope they’d be at least a little bit better on their A350z
@smilesmite66827 ай бұрын
Omg that looks terrible 3-3-3 on a full cost carrier with no IFE on a flight to Australia, what the hell. Would much rather fly their a321neo then that
@Aviation7637 ай бұрын
Yeah it kinda is. Me too!
@moonna80887 ай бұрын
Yes, I agree 100% about the security and amount of times they need to ch3ck your bags. I did the transit through NAIA last year and swore never to do that again. This year, litterally exactly a week ago, I travelled from Manila to Sydney in Business... spending a couple of weeks in PH. The annoying thing was Terminal 1 is so old. having your international guests see what a Terminal looked like in 1980's is not a good look. The Bus Class lounge of PAL was actually pretty good. However the other annoying thing.... as you get to your gate, they do another open bag check of your carry on. Would love to know why cos We just went through security after immigration. Anyways, my Airbus A330 BC was 1-2-1 config lie flat seat... Flight PR211. I only paid just under $1000AUD 4 months prior for a business class trip. Denpasar - Manila - Sydney, with the Manila to Sydney flight being almost 2 weeks apart. I probably will skip Philippines altogether on my next trip into asia, I didn't enjoy it that much compared to Thailand.
@Aviation7637 ай бұрын
Yeah it’s insane. They do have some very tempting Business class fares from Southeast Asia to AU. Thanks for sharing!
@TheKaye14083 ай бұрын
The endless bag checks is to check if there's anything valuable they could filch. It's nothing to do with security.
@David-ww4ed7 ай бұрын
Nice video as always. One question how do you know its a high density ? thks . I have flown PAL Melbourne to Manila and return never had a problem, Gee no ife for 8 hours thats bad
@Aviation7637 ай бұрын
Thanks! The seat map should show the 3-3-3 configuration, but from my experience the plane could change less than 24 hours before the flight. PAL changes planes often. Lucky! Yeah…
@lolmanepic99947 ай бұрын
I flew it from Manila to Singapore which was okay because it wasn’t a super long flight
@Aviation7637 ай бұрын
Cool. Did you have to transit in MNL?
@lolmanepic99947 ай бұрын
@@Aviation763 no I stayed the night in Manila and flew out on air swift the next day because I heard that MNL was a pain 😭
@dennis12dec5 ай бұрын
I would rather prefer flying to Australia via Singapore on the A380s operated by Singapore Airlines or Qantas.
@Aviation7635 ай бұрын
SQ A380 over this any day of the week!
@Kenty.grenade3 ай бұрын
I remember going on the pal 3-3-3 seating in 2015 melb to Manila! my knees was touching the seat in front of me the whole flight haha I hated it!
@Aviation7633 ай бұрын
Yeah it’s really not ideal…
@trevorphilips99333 ай бұрын
2:24 They took away your tape measure and personal family items?! What is the logic of this?
@Aviation7633 ай бұрын
Idk 😂
@trevorphilips99333 ай бұрын
@@Aviation763 I will certainly avoid transiting at NAIA based on your experience. What kind of airport makes you go down to a room to “verify” your bag?
@trevorphilips99333 ай бұрын
@@Aviation763 What kind of family items did they take might I ask?
@mittyoz62577 ай бұрын
I'm 6'3" so I'd imagine my knees would be touching the seat in front. Thankyou for suffering this abysmal journey so the rest of us don't have to. Wouldn't touch them with a 100ft cattle prod :)
@Aviation7637 ай бұрын
Yeah they would. You’re welcome, I’m glad I could help :D
@Gary-vv5gt7 ай бұрын
Why does USA and Australia have to be a complete pain with security…. Cebu and Philippines airlines should switch terminals….
@Aviation7637 ай бұрын
Yeah you’d think so.
@cokeygaloso17327 ай бұрын
Oh man, I feel bad that PAL operated the Middle Eastern config A330, Usually its much nicer on this route.
@Aviation7637 ай бұрын
Yeah… while it is more common to see a refurbished A330 on this route it’s not that much more since about 30% of the time the high density plane is used.
@charlizekeinth76633 ай бұрын
Thank you for your video, it really helps for me. Im planning to go to Melbourne next week, may i know how long is your transit in Philippines? Cause im also gonna be in terminal 1
@Aviation7633 ай бұрын
You're welcome! I'm happy to hear I could help! Awesome! From memory it was roughly 2 hours.
@jylefranzcayabyab29822 ай бұрын
By the way, this kid is another Sam Chui in the making 😊
@Aviation7632 ай бұрын
Thank you so much! I’m glad you think so. I hope to be a bit different though, in that I don’t want to properly review flights rather than just showcasing the experience.
@kriskim3207 ай бұрын
This is actually quite shocking for a full service carrier! PR are competing against the likes of SQ, MH, TG, VN, GA, BI in SE Asia out of MEL and their product seems to be well below those airlines even despite being a “4 star airline”! The other airlines are sending their latest product and newest planes yet PR send clapped out A330’s. No IFE, 9 abreast in Economy… not great!
@Aviation7637 ай бұрын
Yeah… it’s disappointing
@j1346796 ай бұрын
Wrong. PR competes with Cebu Pacific and it shows. They crank out their best product to the US since it was a monopoly but now United has entered the SFO route. You know it's bad when United is turning out to be the preferred option on an Asian route!
@Khalid_alj17 ай бұрын
the same configuration that i traveled from riyadh to manila but i was continuing to tokyo. The riyadh-manila sector was disaster configuration. And it was absolutely overbooked.
@Aviation7637 ай бұрын
Yeah it's a very uncomfortable configuration...
@j1346796 ай бұрын
PAL is famous in the Philippines for overbooking. Locals avoid them if the trip is important & cant be rescheduled.
@YVRSpotterEv-vr7rt7 ай бұрын
3-4-3 on the A351s?! People gonna be complainin about PAL when they launch the A351s on North America flights!
@Aviation7637 ай бұрын
Yeah!
@zeejhay24-tm4nfАй бұрын
Yup, shame on Philippines.
@marinhopaais4267 ай бұрын
3-3-3 configuration is simply unacceptable on a Airbus A330. Cattle class product!
@Aviation7637 ай бұрын
For a full service carrier, yeah it is!
@marinhopaais4267 ай бұрын
@@Aviation763And no IFE this airline should be downgraded to SkyTrax 3 stars.
@anguscovoflyer957 ай бұрын
Economy on an A330 is usually 2-4-2 that’s the industry standard
@Aviation7637 ай бұрын
Yeah! I could be wrong but I believe its the only cabin of a full service carrier to have 3-3-3 on an A330.
@johnfox87325 ай бұрын
Hey guys Philippine airlines isn't terrible And the airport is not the worst in the world.
@Aviation7635 ай бұрын
I didn't say PAL was terrible, and I don't believe that NAIA is the worst airport, but transit there was an absolute nightmare.
@duaneowens77777 ай бұрын
Wasn't it 2-4-2 configuration. How was the customer service and seat comfort. Did you check in a bag.
@Aviation7637 ай бұрын
No it was 3-3-3 as mentioned in the video. Customer service was friendly but very slow and confusing. Seat pitch and width were bad. Yes I did.
@user-hn1bi4pq3r7 ай бұрын
Philippines 🇵🇭
@Aviation7637 ай бұрын
Would love to spend some time there one day!
@danjo19677 ай бұрын
yeah ok an 11yo vlogger... welcome to how the world works
@Aviation7637 ай бұрын
14 actually
@KlayTomasrafananАй бұрын
There a thunterstorm while taxting
@Aviation76326 күн бұрын
Yeah there was a thunderstorm while I was transitting in Manila.
@Rizzler21-i3q7 ай бұрын
kamusta Aviation763 and just wana say that is not the newest a330 cabin I to had a red eye flight to Melbourne from manila and that is not the newest cabin the one I was in had ife's and had better seats and those weren't retrofitted yet so can you give them a second chance
@Aviation7637 ай бұрын
Hi! Yeah I'm aware of that, I did mention that in the video. There's a roughly 30% chance that the MNL-MEL route will be operated by one of these high density configuration planes.
@justinokane67487 ай бұрын
I caught pal a330 300 from Sydney to manila and back to Sydney also in an a330 and it was actually fine also went to the A Lounge
@justinokane67487 ай бұрын
Actually it was not fine it was outstanding amazing service ok food and good IFE in my opinion
@Aviation7637 ай бұрын
Yeah I imagine on the refurbished A330 it’d be just fine, the problem is there’s no guarantee you’ll get it and about 30% of the time you’ll get the high density A330.
@ronmimi32826 ай бұрын
That is an old plane..the new PAL planes have great sests and legroom
@Aviation7636 ай бұрын
As I mentioned in the video, that may be correct, but PAL aren’t reconfiguring any and are actually reconfiguring some refurbished ones to a high density config.
@nomnomchannel8693 ай бұрын
The worst part of Philippine airline they dont have WIFI !
@Aviation7633 ай бұрын
That’s certainly another area where they fall behind, but for me it’s the 3-3-3 configuration on the A330 and MNL.
@ryansilverio49975 ай бұрын
Horrible that they used the cramp A330.
@Aviation7635 ай бұрын
Yeah!
@ryansilverio49975 ай бұрын
never flew PAL to Australia. Qantas is cheaper than them, and I guess way better.
@jaysantos64945 күн бұрын
That's pretty said PAL and surely you can do better.
@ryansilverio4997Ай бұрын
Avoid transiting in Manila
@Aviation763Ай бұрын
Yeah, I have realised that's probably a good idea.
@cutie12164 ай бұрын
Common PAL improve your service and Aircraft A330 for long Haul Same as in Middle East no IFE? The meal is so awful presentation is not good.. si dull.. and FA doing safety demo? Lolz ur not a Lowcost carrier or flying in a domestic flight lolz…stop the safety demo in long-haul Flights.. That’s why its better to took Singapore Airlines, qatar Airways and Emirates going back to Philippines its impressive and good service..
@Aviation7634 ай бұрын
Yeah they do need to step up their game to compete.
@kevin193587 ай бұрын
How many hours did you sleep on the plane?
@Aviation7637 ай бұрын
From memory nearly 1, It was very difficult with the seat pitch and width.
@kevin193587 ай бұрын
I see.
@charlespowell5847Ай бұрын
Don’t need to cover every single little detail. Window size 😂
@Aviation763Ай бұрын
Window size might be a bit unnecessary I suppose 😂
@KatheraineJamer-ot1ji3 ай бұрын
Are you a kid flying alone
@Aviation7633 ай бұрын
Nope, I was with family on this flight.
@jasonlowe15497 ай бұрын
Was there IFE in premium economy ?
@Aviation7637 ай бұрын
There’s no IFE’s in any class, not even Business Class!
@jasonlowe15497 ай бұрын
@@Aviation763 that's a good enough reason not to even bother booking a ticket on them without all the bs at a manila transfer
@johnfox87325 ай бұрын
Also Philippine airlines in the new A350 they have in flight entertainment
@Aviation7635 ай бұрын
Yes they do, and also on some refurbished A330s and 777s.
@skux95087 ай бұрын
Lot's of lightning while taxi and takeoff.
@Aviation7637 ай бұрын
Yeah!
@amossy_79587 ай бұрын
Manila international airport is worst in the world, I always go to Clark international airport
@Aviation7637 ай бұрын
Yeah I’ve heard it’s up there.
@conradobugayong7065 ай бұрын
Australia Mailbourne
@jeffyam365 ай бұрын
自己一個去菲律賓要小心😅
@Aviation7635 ай бұрын
Thanks for your concern! I wasn’t alone on this flight :)
@sthradhervernon7654Ай бұрын
If you travel with an inflexible attitude, you will have an awful holiday. Don't expect to get what you are used to or want. Because you are in a different country. Please give yourself plenty of days for flights try and break it up don't fly direct. If you fly economy don't expect business class seats. You sound very spoilt.
@Aviation763Ай бұрын
I'm sorry to hear that that's how you feel.
@cokeygaloso17327 ай бұрын
Ok let me clarify. The reason Philippine Airlines still operates A330s with a High Density layout, is to accommodate the demand in the middle east. Usually on this route(MNL-MEL/SYD/HNL) Philippine Airlines will fly the retrofitted A330s. Currently 5 out of 11 A330s in PALs fleet are in the High Density config. And also, If im not mistaken, When San miguel was partly in control of the airline, they wanted these types of Plane configurations to compete in the LCC market. But I guess after that PAL attempted to turn it into a Full service carrier. Another reason is that PAL could be still recovering from the COVID-19 Pandemic aftermath. Whilst these are also arguably good reason as to why it is bad, It is no excuse to be tormenting consumers on these flights. And lastly, usually this route is a good one for me as I have flown it many times. It is just unfortunate my experiences arent always the same with fellow travellers. Philippine Airlines is very inconsistent and needs to improve more. But if the factors line up, I believe that Philippine Airlines can regain its 4 star rating and even achieve 5 stars. As an Overall for me personally, The airline is 7.5/10
@Aviation7637 ай бұрын
As I mentioned in the video, 30% of the time it’s the high density A330 on this route. Which in my opinion considering how bad it is it’s not worth the gamble. Covid is no excuse for this anymore I don’t think. I agree they need to be more consistent and had potential to be one of Asia’s best again but it’ll take a LOT of change.
@cokeygaloso17327 ай бұрын
@@Aviation763 I feel they atleast got their domestic game good. Always a pleasure. Thanks for replying to my comment mate, keep up the good work
@zeejhay24-tm4nfАй бұрын
Yes I know. But why do the other airlines including the airlines of the neighboring countries of the Philippines are doing so well compared to Philippine Airlines? Those countries did overcame pandemic too.