Find all our other Azamara Quest Australian Adventure Episodes from our vlog series here! kzfaq.info/sun/PL_6zC3nwhe736emmobrsIGtnWBMKDnPL5

THANK YOU SO MUCH. I am doing my due diligence in researching where to spend my hard earned money. I could easily imagine having what happened to you happen to me. I've never sailed on that cruise line but after hearing this I never will. At least you've saved others from wasting their money.

Sounds absolutely disgusting! Don’t let this drop. The head office will be shocked when they see this on Social media! I really hope you have complained. Keep up the great work!

We have sailed with AZAMARA for over 15 years and have never met a company where we felt so welcome when arriving on board

Having watched a lot of your cruise vlogs Paul & Carole, must say you're always genuine and honest with the reviews down to the smallest detail. The level of customer service you endured was absolutely shocking and I hope you get compensated well, because news travels fast . I'm glad you could enjoy Australia 🇦🇺 after all that 👍

Wow. That has to be the worst guest relations we've ever heard of on land or sea. You did well to stay that calm dealing with such poor service. Rest of Azamara sounds great; but that level of service is genuinley making us think twice about going on Azamara later this year which we've been talking about booking for the last few weeks. As an aside you both look to have great tans 😀 Looking forward to the upcoming Azamara Vlogs. Linzi and Mark

Cross that line off the list! You guys have a lot more patience than I would have had.

Thanks for your honest review guys! Azamara had been a line that I’ve been wanting to try, but since they’ve been taken over I keep hearing stuff about how their standards have slipped. I hope they can find their feet again. I’m sorry you had to deal with such incompetence.

Just got off the Quest last week. One of the best cruises we have taken and this was not our first Azamara cruise. Staff and crew were great, no complaints.

I really like the format of this video, with the two of you just chatting about the cruise amongst yourselves. It’s like listening to your friends or neighbours who have come back from a cruise telling you about it over a cuppa!

Hi Paul & Carole. Just saw this video you did of Azamara Quest 😱 You both relay the experience very well and yes I was sat here with my mouth open in disbelief regarding your experience with Azamara because we experienced the same. We booked Azamara Onward last year for my 60th. When we got off the plane there was no one to greet us just directions to the coaches (not clear). Once there a queue built up and there was no shelter from the blistering heat or drink available. No one giving up dates. We were there 2 hours then more people arrived off flights just as the coach arrived and they got on first ahead of those who had queued 2 hours 😡 Same happened to us when booking in to board the ship too! We asked someone to fix a loose handle in cabin and no one came, my Husband fixed it himself with nail scissors! I’m so sorry you had to go through that and I’m sure you wouldn’t sail with Azamara again! Fancy the guest relations manager saying what do you want me to do. They have no idea how to address customers or handle issues. I agree, you would expect to have been moved to any of the vacant cabins. Shame on them!

I really appreciate how honest you were in this review. I'm so sorry that you had to go through such a tough time with guest relations, but this is important for everyone to know before making their cruising decisions. Glad you are safe and sound (and dry!)

Thank you for posting this Paul and Carole. We are fairly new to cruising and went on our first cruise after seeing your excellent Iona video ( and 2 cruises since! ) We can see you do honest reviews and are generally so positive! We were looking to do a luxury cruise later this year and had got prices for Azamara but are now definitely not going to book with them as the guest relations you experienced is beyond shocking ! Thanks for posting this as you have saved us from this level of frustration over poor customer service when it should be the exact opposite on a supposed luxury cruise.

Absolutely gutted to hear this as we know how excited you were for this dream cruise. Carole is always so positive so to hear her angry and upset shows how bad it truly was. I hope someone from their PR team watches this Vlog. Look forward to seeing you in a few months 😊

Paul and Carole, I’m so sorry to hear about the appalling experience you had with Guest Relations on this cruise. How stressful that must have been for you. Thank goodness you have the resilience and sense of humour to have survived the experience, and I wish you the very best of luck in getting a positive response ( finally) from Azamara. I’m afraid your experience brought back really bad memories for me of a cruise I went on with Celebrity on Constellation in 2019. This included being put on the wrong excursion bus in Dubai, missing out on the experience I really wanted, then being forgotten by the tour guide despite standing exactly where he had told me to wait, and nearly being left behind in the Mall. I was only rescued because fellow passengers pointed out that I wasn’t on the bus just before it set off to return to the ship! The response from the Excursions team was unbelievably bad, and I had a really stressful time getting the excursion charge refunded. What was my problem they wondered, I had been on an excursion after all! Also , the Guest Relations team were offhand and uninterested in any problem. I will never go on a cruise with Celebrity ever again. Best wishes for happy cruising for you in the future.

We cruised for the first time five years ago on Azamara Quest and experienced almost exactly the same things you experienced. Since we had never cruised before, we had booked a suite with a butler and upgraded everything. Our pre cruise hotel they picked was awful! Our embarkation day was awful! We had lots of issues with stained towels and and stained robes repeatedly. There were other things as well. Every time we thought we were being kind in a response to them, we were glared at by guest relations. They just didn't care about our concerns or complaints and offered NOTHING. We are finally taking a second cruise, and I thought they might have changed under new management, but you have confirmed that we made the right choice trying another line. Thank you for your honesty, but sorry for your experience.😵‍💫😵‍💫😵‍💫

So sorry about your awful experience but chalk this one up as a great educational video for the rest of us and hopefully the folks at Azamara as well. Now, this video...your audio was PERFECT!! Paul, crystal clear and I appreciate the perfectly level audio. Well done and I'm looking forward to some wonderful 360 camera videos. Thank you for sharing with all of us!

Absolutely shocking ! Thank you for your honesty. There are more then enough cruise lines out there for me to cross off Azamara from my list. Sad to see lovely Carol upset, but you have saved your followers from more tears.

I am sitting on the Azamara Onward (day 3) sailing to South America and the embarkation out of the Port of Miami was flawless. Check in was simple. Luggage taken as soon as I got out of the car by a porter. Inside I went right to check in and through security (< 5 minutes). I was given my documents and a number and went inside and there were the Azamara desk where they had a sit in groups of 20 (by the number they gave you). Coffee, tea, water and pasteries were served while we waited. The initial groups were the disabled and people that needed a bit more care and suites (I believe). The ship was to sail at 6:00 p.m. I got there at 1:00 p.m. and by 2:00 p.m. they started to board. I was in group 8 and by 2:20 I was onboard and checking everything out on the ship. Champagne was offered and the staff were lovely. I would rate embarkation a 10 out of 10. Sooooo sorry to hear of your poor experience.

Thank you for sharing such an honest account of what you experienced. It was awful to see Carole upset and I hope you get a sincere apology from Azamara soon, although I doubt it as it sounds like they treat their customers with contempt. They were a company on my wish list but they're not anymore.

Wow…. Thank you both for a fabulous and informative video. As an Emerald Crown and Anchor member of Royal Caribbean, you have just put the nail in the coffin with our interest in cruising with this line - awful! Thank you! You have just simplified our options moving forward. Customer Services and Guest Relations will always be one of the main areas which either make or break an experience. Thank you! James

I would have been livid! They treated guests with contempt and were totally unprofessional. I admire how you were still positive about other aspects of your cruise, you tell it as is. Azura should offer a full apology . X

I just finished a brilliant cruise with Azamara Quest a week ago. I departed from Singapore as well, but I had a chat with the staff at the terminal. They are employees of the Singapore Port and served for all cruises not only Azamara. The way how did they handle the check-in process should not be related to Azamara. BTW, if you use Android devices, you don't need two WIFI packages, you can simply use the Hotspot function and save your money. The manager of Guest Relations on our ship is a gentleman. It seems they are all on 6 months contracts. Our guest relations team is good with some small hiccups.

Paul and Carole, thank you for posting such a well balanced, honest review. I am so sorry to hear about your terrible experience of Azamara and Azamara Quest. I've cruised with Azamara about 13 times since 2010 and sailed on Quest about 5 or 6 times. Embarkation has always been very well organised and the airport transfers have always been within about 15 minutes to 25 minutes of reporting to the Azamara staff at the airport. I am shocked to hear they kept you waiting for so long and that embarkation was so disorganised. Azamara's customer service had always been of a very high standard and very much proactive, rather than reactive. During my 1st cruise on Azamara Quest a friend of mine returned to her cabin , at the end of the night, to find a letter of apology and a complimentary bottle of wine. The note said "Please accept our apologies for the noise that happened in the corridor, earlier this evening". My friend wasn't even in her cabin when the noise happened, so was unaware of any problem, but was still included in the "blanket apology". Whilst part of Royal Caribbean, you always experienced exceptional customer service throughout the ship, including from Guest Relations. How sad that under the new owners this has changed, Azamara's consistently high standard of customer service always made my cruises feel very special. . I have only completed 1 cruise since Sycamore became the owners. This was in July 2022 on Azamara Onward . I guess I must have been lucky as embarkation was just as efficient as always and the Guest Relations were great. There was a problem with a meal I had in Prime C and the staff could not have been more apologetic. To compensate me they arranged for a full refund of my 3 meal package even though I'd already had 2 fantastic meals earlier in the week. They went over and above! I know there were little issues with individual staff. I am a solo traveller and about 40 solo cruisers had booked with the same Travel Agent (PFC). One lady was in a suite and the "Butler" did not make her aware of the bottle of spirits or other extras included with a suite. She only found out about the extras after talking to other people staying in suites. Several days into the cruise she asked about the missing things and her "Butler" said it was her travel agents fault that she did know what was on offer! He did not apologise, but went on to say that as her travel agent was onboard , she should take the matter up with the TA. He said she should complain to ****** in cabin ****** . She knew our TA were not onboard as the cruise was not "Hosted" and shockingly, the name and cabin he supplied was that of a friend who was on a B2B. She is not a travel agent , but has been on several B2B Azamara cruises! Overall I had a fantastic cruise and hoped to cruise with Azamara again, but watching your video has made me think twice! I already knew that the standard of their pre-cruise customer service had taken a nose dive , but this was being blamed on the fact they were still trying to separate processes from RCI and Celebrity. However there can be no acceptable explanation for the embarkation fiasco and tterrible customer service you received or the manner with which the cabin issues were handled. In life, I believe that things always have the potential to wrong and judge all companies by how they go about putting things right! Sounds like everyone on Quest's Guest Relations team either need retraining or more worryingly that Sycamore possibly no longer care about customers, which is very sad given the amazing reputation Azamara had when they bought the company! I hope your next cruise, is problem free and that Azamara compensate you properly.x

We have cruised on Azamara five times. We have had reasonably good embarkations. Once was even fantastic (Bordeaux). We have had mixed experiences with guest relations-it is obviously an area that needs improvement. We were just on Seaborn which has really good guest relations. We have already signed up for 3 more Azamara cruises where we will be more alert to how guest relations interact with guests as we too have been stonewalled.

We had a perfect cruise on the Azamara Journey this past year. I hate to think that we would have avoided it if we saw your description of how you were treated on the Quest prior to our trip. Sorry to hear what you went through after we had absolutely no problems.

Oh lord...I was starting to consider Azamara, but no more. I feel for you guys, and I feel for the other staff on the ship who obviously work very hard, only to have it ruined by management.

You two are great! Love watching your videos. Thanks!

I'm shocked at how they handled the situation! I've worked with the company before and they are typically very good about these type of things. I highly suggest asking around with the regulars you've met to get emails for shoreside, some are even in contact with the CEO (mind you it is a small company), and let them know your experience.

Wow! That was a bit of a nightmare - I hope that surly Guest Relations team will be job hunting by now! What appalling treatment, bad enough that you had the problem with the cabin, but the attitude of the team, and other senior staff, who should have been sorting all this out and (I think) upgrading you as a gesture of goodwill, they were unbelievably rude. Your blogs are like a free advert for these companies, but the Azamara Guest Relations have blown that. I'm glad that the rest of the staff were great and that you enjoyed that trip of a lifetime despite everything. Thank you Carole and Paul for taking us along with you.

Really sorry to hear about the mixed experience you had on the Quest. Sadly we had similar bad experiences on the Onward with both embarkation and guest relations' interactions. It was our first cruise with Azamara and will be our last.

OMG! that's now of my wish list , your video is appreciated and i have always found your revue's fare and honest .

This is the first time I’ve seen you since you got back, and you are SO tanned! Welcome home!

Thank you so very much for sharing your experience. I think it is appalling the way you were treated and whilst it was horrible the experience, I am grateful for the information because we have also considered an Azamara cruise. I feel like I can now make a more well informed decision thanks to your willingness to pass on this valuable information. I’m very sorry that it happened to you because after seeing your other blogs, I could sense this was a trip you both have really looked forward to.

I am so happy that you do not sugar coat your cruise experience like many many other vloggers do. You have kept it real and for over 14,000 lb for the cruise it is absolutely horrible how you were treated. I have been treated awful by guest relations on a few cruises and even with all the patience and grace I have shown them, they have mostly been rude and not helpful at all and treated me as though a couple thousand dollars is just cents to them and I should not feel bad about my cruise not going well. There have been parts of my cruises I have enjoyed such as time at the ports and time with my family but NCL, a d some Royal guest service employees need more training and some compassion and empathy would go a long way. I expect there to be issues and for the most part can overlook most, but there are times when they(the cruise line) need to help make it right.

Hello. I have just found you and have so enjoyed so many of your blogs. The reason I did find you is because my sister and I will be cruising on the Quest next April for the Croatia Intensive cruise. You are really scaring me about our choice. The reason we did choose Azamara is because of the itinerary. What’s horrendous is the size of the bathroom and shower. Oh my goodness. And this is supposed to be a luxury cruise. Customer relations sounds like a nightmare. I’m really scared after all the money we are spending. I want to keep an open mind but I’m second guessing myself.

Great review! We laughed and cried, superb summary of your experience.

I am planning an anniversary trip and this cruise line is now crossed off my list. Thanks to the "BLOGGERS", you guys are lifesavers!!!!

I am so glad to see you guys back home safe and sound, and excited for new vlogs. I am livid that you were treated so disgustingly by Azamara, I actually was turning red with indignation 😡 reading about it. Well, they will rue the day because you can influence so many people by letting all of your community know about their shocking customer service. I hope you have made official complaints to Azamara because they need to make amends to you both!!

So glad to see that6 you read and respond to your comments. Surprisingly few on KZfaq do! Glad I found you!

Great video. Was like chatting with friends. Thanks for the great information. Love your positive attitude!

Great to see Vloggers tell it like it is ! Thank you … Horrendous customer service that becomes all consuming and blemish on what should be an amazing holiday. Looking forward to watching your adventures ashore and away from the grumpy four !

This is such a shame, absolutely disgraceful treatment - so sorry to hear this as I know you were both so excited about this cruise. Azamara need to take rapid action re these issues and surely make comprehensive changes to this particular guest service team if not their guest services practices and policies. Hopefully you'll receive compensation and more importantly an apology from Azamara too. Obviously there was much you enjoyed too so in time I hope those experiences become the main memories of this adventure. Looking forward to the blogs as always 👍❤️

Thanks for a very honest and informative insight into Axamara. Really sorry to hear about your bad experience. Must have spoilt your adventure to some extent but as always you 2 managed to make the most of it! Look forward to seeing more vlogs from this cruise.

New subscriber here guys. Love your videos and balanced no nonsense approach to assessing the pros and cons. We board Quest in May for a 3 week cruise so this is very timely for us. Keep up the great work.

Sad to hear of your bad experience with Azamara Quest as we had been on a Med cruise in 2016 with Azamara Journey. Wonderful small ship helpful staff. Every time that we returned to the ship following an excursion the captain Johannes Tysse would be at the gangway to welcome everyone back on board. Glad that your enjoyed your Aussie trip anyway.

Glad you enjoyed Australia and hope you come back again soon. That is terrible how you were treated at guest services. I don’t know how you managed to stay so calm. Hopefully you got a survey afterwards and we’re able to put everything in the survey. You paid for luxury and deserve to be treated properly.

I love your reviews because they are so much fun while being very fair and balanced. I'm so sorry for your Azemara guest relations experience. I hated seeing Carol so obviously upset. Hopefully, Azemara will take your review to heart. Sending a hug to Carol.

Missed you guys. Sorry to hear about the problems but grateful you tell us the truth so we can make better choices. ❤

Omg, I'm truly shocked by what you have told us! Absolutely despicable treatment of you and some other guests. I would certainly think twice about booking with them now. Hope this vlog finds its way to the hierarchy of Azamara. Heads should roll and some sent for re training.

Thanks for your in depth report. I was going to book Azamara for next year, but will not bother now.

Wow, I think my eyes were just about popping out of my head when you spoke about the shoddy service from Guest Relations. I'm normally pretty patient, but I think I'd have been breathing fire over the cabin situation and my husband would have had blood in his eye right from the start. Absolutely shocking and definitely not what you expect from a "luxury" cruise line. What a shame this happened when this was a bucket list cruise that you were so looking forward to. I appreciate your honest review, it's one of the many reasons I love your vlogs. Keep up the great work!

Loved this vlog! Best one ever! Thanks for the honest opinions!

I had a terrible experience on Azamara too! I did an 8 night cruise from Rio to Buenos Aires in 2019. We did the pre-cruise trip to Iguazu Falls that was arranged by Azamara. They knew that we would be arriving late at the port due to the flight times they arranged. The trip to Iguazu Falls was amazing, but when we arrived at the port, everything was closed down. There wasn’t anyone from the ship or port security to get us on the ship. We stood outside for almost 2 hours getting eaten by mosquitoes while the tour guide called everyone he could think of and asked every crew member coming back on board to get someone to help. A lady in our party ended up calling the Azamara line that’s open 24 hours . Finally someone came to get us but no one apologized or welcomed us on board. They actually seemed to be annoyed at US!! We had to check in at guest relations and leave our passports with them and we all received the same attitude and glares that you did. We asked about getting something to eat, and they curtly told us everything is closed now, you have to get room service (which was an hour wait). A few days later, someone left a bottle of champagne in my room, without any note or anything to open it with. I’m actually a pretty easy going traveler, but I was expecting someone to acknowledge what happened and apologize, or at the very least greet us with some kind of hospitality. I couldn’t believe how rude they were! It left a bad taste in my mouth, and I will never sail with them again.

We loved our Azamara cruise, we have cruised for many years (over 30 cruises), and can honestly say the Azamara cruise was the best, from the moment we boarded the ship till we disembarked it was wonderful, can obviously only speak from our experience but would sail with them again in a heart beat 😊

Thanks for your honest review of your experience. I am truly shocked by the level of customer service. Well done for keeping your composure whilst dealing with them, I don't think I could've. I hope you are compensated for your appalling treatment. I love watching your vlogs so will look forward to the new series.

Well that was an eye opener. Really sorry to hear your experience on what should have been the cruise of a lifetime. Perhaps we'll stay with P&O after all 🙂 Looking forward to the rest of the series. Take care. John & Carole

Brilliantly informative review. Guest relations have to have staff with the good training, personality and people skills. Seems they had none of these. Looking forward to the upcoming Azamara Vlogs.

Thank you for your honesty, we always value your opinion because it’s always fair and justified. We were going to book Azamara as a treat (but in the lowest cabin grade) around South Africa but now we would rather go with NCL (and have a higher cabin grade) - nothing worse than poorly handled guest relations.

Wow! We are truly shocked and speechless! We have only ever heard good things about Azamara! Faulty Towers at sea it seems, can not believe how bad you were both treated! Absolutely devastated for you both, such a disappointment!

Thank you for your video. We were on the same two back to back cruises on the Azamara Quest from Dec 10 to Jan4. This was our first cruise with Azamara. We agree and share all of your positive comments about the staff in particular the Butler / Room Stewards and the dining room staff. We too experienced a number of negative experiences with the guest relations staff. In general we found them poorly, if not totally uniformed that resulted in both misinformation or conflicting information. While our experiences were not as bad as you described we were surprised by the lack of care shown by the guest relations staff. We were meeting our son in Singapore and inquired about getting a taxi to the downtown area and were told by guest relations that they had no idea since they had never been there before. We also inquired what the process was for re-boarding the ship again given the same response. Totally unhelpful. When disembarking we asked about hotel transfers since we were planning to spend a few days in Melbourne. The folks at guest relations told us that it was unlikely that there would not be any taxis available and that the only solution was to hire a private transfer at $380USD. After a little more research we learned that Azamara offered a city tour with hotel drop off to our hotel for $160USD. Also when we disembarked there were numerous taxis available! We were also disappointed with the shore excursions. A number had been cancel. While in certain cases this was not Azamara’s fault, there was scant information provided on other options. For example, when we asked a a trip to Rotness Island (while in Perth) we were told by shore excursion staff that the nearest ferry was a 40 minute taxi ride from the ship. After a little digging on our own we discovered that there were two options available a 10 minute walk from the ship. Very poor performance for a premium priced ship that promotes Intensive Destinations. Finally, on the Kangaroo Island tour we were to visit a winery on a scenic cliff that was the first winery on the island. We ended up getting four glasses of wine in a wine bar. Not exactly what was promised. We brought this to the attention of the shore excursion desk and they said they would follow up, but never heard back. It is unfortunate that these relatively minor issues would taint what was otherwise a great trip. However Azamara charges top price so yes our expectations were commensurate.

I was on the Azamara cruise from Singapore to Fremantle. For the most part, I loved the entire cruise. I do have to agree that there were issues with guest relations. Bruno was good, the lady I spoke to was very rude. As for embarkation, outside of a visa problem, it was pretty fast but I arrived at 2:30pm. I was unaware of the storm until the next day when I heard from other passengers they were moved to another cabin.

Absolutely appalling! I`m so sorry you had to deal with that, I know this was a bucket list cruise for you. I`m glad you came away with a lot of good memories too though. I really hope the company addresses your issues. Love from Vancouver Island Canada.

Can’t believe you had to go through that. It’s very bad. It’s out us off even considering an Azamara cruise. Looking forward to the vlogs!

Happy they stood up and took care of you. I wonder how much it has to do w your power as blogger/ vlogger/ you tubers I plan on having a good time and certainly am hoping/ insisting on appropriate care

Sorry that happened to you guys. When we were on Quest everything was great. Easy quick embarkation. ALL staff were great as it also was on Azamara Journey.

Wow! Your experience was chalk and cheese to mine and my partners’. We’re from Australia and did an Azamara cruise from Hong Kong to Singapore. Admittedly this was well before Covid but we literally walked straight on board. Customs clearance was done by agents on board the ship who left with the pilot who was guiding us out of the harbour.

You two got super tanned on your time away. Good times. We love Oz.

Looking forward to your new vlogs and welcome home. Certainly not a cruise line we will be going on - seeing your ‘probably’ out of date Kwells Carol sent shivers down my spine - I probably would have had to get off ship at first opportunity as suffer with motion sickness at the best of times. 🤢 Pleased you came home with some good memories. 😊

We had the exact same embarkation experience on Pursuit. (Almost like you were telling our story). We had a worse debacle with the transfer than you did. We had the same issues with unhelpful, short-term memory and “disappearing ink” at guest relations. Totally agree about the very high quality of the rest of the staff… except in the Spa. We had a very bad experience there as well. The deceptive, high-pressure sales were ridiculous. They convinced my daughter the overpriced product was mandatory as part of the service. She was so flustered she left it behind and they just put it in a drawer. When she told me the next day, I assumed the spa would send it to the room. They did not. When I went to pick it up they said they didn’t know who it belonged to… but somehow they knew what room to charge.

I have always wanted to cruise Azamara, but I will never now after hearing about this experience. How awful. I am glad you are home safely and so sorry for what you experienced.

You both look so well. I am so sorry you have been treated like this by customer services. Look forward to seeing your blogs x x x

The good bits sound great and you've been very fair. Your comments truly represent our thoughts on our first and only Azamara cruise - Croatia Intensive. We were fortunate to have a great embarkation and lovely customer service on Pursuit. Our only negative was the included drinks package was quite restrictive and lacked choice but was perfectly adequate for 7 nights. As always you've been so positive but the appalling behaviour you've experienced should never have happened and Azamara should be having serious words with the Customer service team which should include compulsory training to address their huge errors. Whilst I'd still happily go on a 7-10 night cruise your experience would actually prevent me from booking any longer cruise. Looking forward to seeing the rest of the series.

Also I was in Australia on a large ship and it was the first time in 40 cruises that I had to get acupuncture for sea sickness. So I think the size really didn't matter totally. Love watching you.

Interesting video. 1970s style guest relations with hints of Fawlty towers, are you sure it was Perth and not Torquay? Was the ship maintained by O'Reilleys by chance? You've done the right thing explaining the issues and problems. I hope someone at Azamara reacts and rectifies. My gut feeling is.... They won't, the new owners will milk the brand dry and loyalty will eventually fall away. On the plus side, so chuffed to see you back and you best start looking forward to your next adventure. Superb honest informative video, tough one to do, so well done. Big hugs to you both, Vik 👍💕

Great review, and I agree with all your positives and can expand on the negative! We were on AZ Quest last month, and were hit with swells that caused the Captain to change itinerary omitting Madeira. The motion didn't really bother us, but can understand if you had been on large ships (we haven't). Our embarkation was pretty good and nowhere near the hell you both had. More significant, I agree entirely with your comments about Guest Relations (GR). This time a different story. Basically, Azamara had sent out a last minute notice to get Yellow Fever jabs if we were going onshore at Cape Verde. We did, as we had a tour booked there. At sea we had a notice to go to GR so they could photocopy our Jab certificates. I had mine, but my wife's was in her passport which had been taken by the ship on embarking (lesson learned). The guy at GR said no problem, they'd send a message to the office to access her passport and copy it. Next day we went to check and the guy said he was 'sure they had'. Not particularly convinced we chatted about it over dinner. I then went back to the cabin to find a note from GR asking why we hadn't shown them our Yellow Fever docs! I told my wife and we went to the concierge, explained the problem and asked to speak to whoever was above GR. She was amazing and got the head of GR (maybe the woman had been canned). We again explained the problem. He apologised, immediately went to the office, found my wife's passport, copied her Yellow Fever jab doc and that was it sorted and, happily, no further issues. Later we went to GR to follow up on getting a certificate showing our passage across the equator that we'd heard about. The GR desk person said it would be emailed and took our email address saying she'd do it right away. Well, four weeks later it hasn't appeared. So yes, GR on Quest is a disaster, the front desk staff need serious re-training. In all other respects, the trip was brilliant and we wouldn't be put off sailing with Azamara again.

We also were considering Azamara for an upcoming cruise. We have cruised mostly with Viking and Oceania in the past. We do like the smaller ships. Took a cruise around part of Norway last summer and I felt that the food had slipped a bit, but everything was really nice. The food was very good, don’t get me wrong, just a little under what we had before. The nightmare with that trip was with Air Canada. Delays here in Charlotte caused us to not get on our flight from Toronto to Copenhagen causing us ultimately to arrive to our ship 3 days late. We had thankfully booked through a travel agency and they ultimately got us to where the ship was docked. Oceania were wonderful and were tracking us the whole way. When we finally got on board, they were so wonderful and welcoming. I cried just from therelief. Thankfully😂. We had to stay all night in a hotel in Toronto, and Air Canada has never reimbursed us. They were terrible to many people that night and never even offered to book us into a hotel. I could go on--. Glad you are home safe and sound. I can only say that I will be watching to hear if you’re ever contacted by Azamara.

So sad to hear about your guest services experience, I had to talk to guest services on the Azamara Onward to fix my air conditioning and they were very helpful ❤

Hope the Azamara Journey is better, booked to go in a few weeks to South Africa. If our balcony door leaks I will be livid, especially as we have an inside!!!

Welcome home, you both look really well xx

Great vlog! Thank you for the info...

We had issues on our recent Princess Cruise with guest services. We were booked on excursions we never paid for, dinner reservations that we paid for never materialized, as well as other billing problems. Whenever we went to guest services for help we were met with indifference. This was our first, and probably last Princess cruise.

HI guys glad to see you back sorry about your issues but glad you had lots of good experiences as well. I am pleased to see that you are not being slagged off by people in your comments for reporting the truth. We had an issue on QM2 recently and apparently made the whole thing up according to some! Looking forward to your vlogs. We won't be able to make next Thursday as we are on stage but catch up with you soon.

So nice to see you in my neck of the woods! And woooow don’t the old R class look amazing in their Azamara guise. Nice review.

Thank you for such an honest review. I really hope you enjoyed Australia and will come back again. A shame you didn't get to try some of our beautiful wines.

Wow! As we say in Yankland..."you can't make this stuff up!" Gary Bembridge did a vlog some time ago just on this same situation with Azamara. It seems the customer relations have really gone down since RCCL sold the line. BTW, the rais for the door and window were filthy!

Pleased to see you got back from your Cruise safely. I am so shocked at how you were treated by the customer relations team. I could see how upset you both were. I know you said you had a wonderful time in Australia and you have lovely memories,but the bad parts you are not going to forget. I hope Azamara do get back to you re your complaints,have a feeling they won't. They should have responded by now anyway. Your vlogs are watched my many and your subscribers know you are honest and fair with your reviews. I for one go by what reviews say and I will not use Azamara at the moment,I will wait to see if and what they have to say to you. If you get a reply. Look forward to the vlogs.

It’s quite some time from when I last watched one of your wonderful vlogs. I have to say Azamara was on my bucket list but I assure you I will now be giving them a wide berth, a very wide berth.

Thanks for your review - I can understand why you were so frustrated. I hope Azamara replaces not only the Guest Services manager, but also the hotel manager. In contrast, my wife and I just returned from an Azamara Cruise to South Africa on the Journey and one of the HIGHLIGHTS of that cruise was the Guest Services department!! Always smiling, very helpful and never a line. This shows that the responsibility of the manager, I think, is to blame. We like the smaller ships and agree with you that the AzAmazing Evenings are fantastic! We also sailed to Cuba on Azamara and enjoyed the AzAmazing Evening there, also. We've had a few flooding problems on a Celebrity cruise and without even asking, we were given a 50% refund and 50% future cruise voucher, chocolate covered strawberries, and a personal invite to the bridge for an apology from the Captain. The flood effected about 20 rooms but we didn't even have to move out of our cabin. You would think that Azamara would match and even go beyond that. Please let us know if Azamara reaches out to you with an apology and support which will tell me whether they will put up with this kind of treatment or not.

Welcome home and so sad for you both that your cruise was dampened by the incompetence of the guest relations. I had a tear in my eye seeing how upset you got just speaking about it. Looking forward to seeing if they get back to you regarding your complaints xx

Our Azamara cruise had the worst embarkation ever- we were dropped at the terminal an hour before it even opened, then two hours hanging about. Emma had a problem with a noisy door, which they fixed - but our cruise only cost £820! Hopefully we can catch up with you in February and you can tell us all about it!

Glen from Ant & Glen here - always love watching your content, folks! Am so very sorry to hear about the crazy incompetence of the guest relations staff. Who the heck trains these people?? Really appreciate the way you share your experience with total honesty, very much looking forward to the vlogs!

Thanks for the review. Absolutely horrendous customer service, glad you didn`t let it mar your happy holiday memories. We are aiming to "do" Oz next year as a bucket lister. Azamara were one of the cruise lines we were considering. Dodged a potential bullet there. Keep up the good work, and keep telling it like it is.

The whole guest relations experience you repeatedly had was appalling! Waiting at the airport for hours Singapore for others to arrive is crazy. Will be looking forward to watching all your adventures ,good and bad,in upcoming vlogs!

So sad to hear you had such a horrible situation dealing with your room and guest services! I hope they watch your video and know how upset you were because they need to be made aware how rude they are.

Very good. Thank you!!!

We were on the Bali to Perth leg of your cruise and it was our 1st sailing with Azamara to. Sorry to hear you had a bad experience with your cabin. We slept through the storm and didn't even hear about it until the following afternoon. Your comments regarding seasickness made me think of the time we sailed on Ovation of the Seas from Perth to Adelaide and I suffered terrible seasickness. I thought the guests staying on Azamara from Perth were very brave in such a small ship. Loved your honest account and will look forward to hearing more about your travels.

I would never cruise on that line,thanks for letting everyone know about this problem

Putrid service from guest relations is reflective of the overall quality of the management right up to the captain. I can't imagine anything more upsetting and frustrating. Irrespective of how good the food and general service staff are, I will not be considering an Azamara cruise. There are too many other cruise providers where you would not have to deal with this sort of emotional torture. Life is too short to tolerate this.

Great pictures!