When a black customer goes through this, ALL black customers should close their accounts and move their business elsewhere.

I've been told several times to "calm down" while speaking in a perfectly normal voice but saying something that challenges a white person. It's crazy. They look for us to be angry and loud even when we aren't.

I am a white, Conservative man. I was married to a Romanian woman who looked Hispanic. She had an account with US Bank. After she and I divorced, we've stayed friendly to each other since the divorce (I was even friends with her new husband). Prior to her marriage with a doctor, she was always broke. She was short $400 on her rent, so I wrote her a check. Rent was due the next day. She called me from the bank explaining they would not cash the check and would place a three-working day hold on the check, even though she still had my last name. I arrived at the bank to show I not only had written the check, but I had cash to deposit for her instead of the check, so "Give us the check and let her deposit cash". In the past, I would deposit cash into her account, and it would be instantly available for her. This time, however, the manager said the money would not be credited to her account until the next business day (not counting Saturdays)... this was a Friday and rent was due by Saturday or a late fee charged - yeah, she was horrible at finances - but the only difference was, my ex spoke with a thick accent and looked Hispanic, so that money got held until Monday. This was 14 years ago and I still burn with rage when I think about US Bank and that day... now that I am seeing all these "Banking While Black" videos featuring US Bank, I can attest that "Banking While Not White" must be their corporate message, for even people who don't seem to be WASP appear to have trouble with that bank. My ex is doing quite well today, she got counseling on financial matters and no longer has trouble keeping her personal balance in the "plus" side of the balance sheet and she also no longer banks with US Bank. To hear that US Bank is still pulling this crap just steams me to no end. Someone, please sue them out of existence! I know for that to happen you will have been treated like dirt, but sue them into bankruptcy, please!

I closed my account with US Bank last year as I experienced this type of discrimination. I attempted to withdrawal a large amount of funds from my account and had to wait over 30 minutes as the branch manager kept making numerous calls. I asked what's the problem the money is in my account. I verified the money was in my account by logging into the US Bank app. I even called US Bank customer service line and confirmed the transfer had cleared and the money was available. The bank manager used some excuse that he had to call to confirm the transfer had been completed and he needed a special code number to verify the funds had been transferred. Nonsense. My advice; leave US Bank alone. They even froze my account saying they needed to investigate where the large deposits were coming from which was my brokerage account. Everything perfectly legal. I went through a vigorous questioning session before my funds were unfrozen. I closed out my account and will never bank with them again.

I’ve heard other stories of cops seizing large amounts of money with the reasoning that it’s suspicious and could be drug money…. But they don’t just give it back, you have to prove your innocence to get your own property back. Sickening

I would take all my damn money out of these banks . Ugh

They cannot accept POC can have large amounts of money. There is no confusion only prejudice! Anytime you have blatant abuse of a customer, that customer should immediately change banks with no further discussion!

US bank management, tellers, and the police officers should be facing criminal charges for discrimination, defamation of character, harassment, and slander, among other charges, and all should be fired.

I already closed my account there and went to a credit union. Credit Unions accept everybody today. EVERYBODY. Go to a Credit Union.

Why are black Americans investing in businesses that humiliate them,sielewi

That “calm down” nonsense is so infuriating. These same people act the fool when they’re being violated and when they do it, it’s ok.

I’ve been there, done that and I’m getting tired of that BS. They always tend to use the same code words all the time. They always want to tell you to calm down, be graceful when they are treating you like shit. It’s time for a change! Don’t be afraid to speak out against this kind of discrimination and we can shut them down!

Sue the hell out of them and get it in front of a jury

Cops need to start arresting the callers first

Nothing is more infuriating then being told to calm down when you’re perfectly calm

You need to take these banks to court. It's the only way they'll learn.

You can't train what's already trained in someone's heart, it's a heart condition.

Seriously, culturally sensitive? How the hell would that help a black man cash his check? I don't give a damn if the teller's train not to use racist jokes, just give me my money and have a nice day.

Police officers should be very upset at these false accusations. They should be penalized. A police officer had to resign, because he believed the word of the bank employee.

Same thing happened to me and my father. I wrote a check to my father for $1K, and I bank with this institution. They were questioning my father, to the point he just left the bank. They do have an issue, and I honestly I don’t think it’s going to change.

I'm relieved that police officer resigned...I don't see where the young man flexed, or why he was put into cuffs..How embarrassing and demeaning..The bank manager should have gotten fired

Got to love police. They act on people's word with no actual evidence. Imagine when police do something wrong they all want due process and people not to rush to judgment until an investigation is done.

Good luck trying to "change" the culture! It's been taught for hundreds of years, and is so well taught that it endures from cradle to grave.

I applied for a home loan with US Bank and was asked can you even afford a home? I sent a complaint and received an apology. The next agent I worked with was giving me the run around. 1 step forward felt like 2 steps backwards. I sent an email to the CEO and I closed the following week. It took almost 7 months for me to close on my house. It’s the racist employees that discriminate.

The two important things I heard in this video: the customer is looking for a black friendly bank and he's planning to take action. There's is absolutely no reason to deprived this man from his own money, it's also painful to know there's a 50% change you will be harass by banks and police for having money if your black.

The first thing they need to do is withdraw all of their money, and find a black bank to deal with.

So they had no problem taking his money just had a problem giving him his money wow 😮

I'm glad to hear the Sgt from the 1st story resigned! He was preachy, condescending and disingenuous with the gentleman who was frustrated with being held in the office by the branch manager. I was particularly disgusted by the officers reprimand and lip service to the customer and not to the branch manager who clearly did zero due diligence and who's actions were far more inappropriate, not a single word to that manager from the sergeant.

he said it perfectly TREAT PEOPLE THE WAY YOU WOULD LIKE TO BE TREATED. shame on u.s bank the people working there should all be FIRED that had something to do with helping this gentlemen

They fire manager? CEOs apologizing is only the first step. Closed my acct. Chime, Credit Karma or any is better.

Kinda reminds me of the time after 9/11. My parents owned a business and would often make large deposits or withdrawals. Right after 9/11, the bank would call the police because they thought we were quote “funding terrorists”. We’re not even muslim and the bank cashiers had known us for a decently long time before the tragedy as well. Countless times we would have to prove ourselves. Never realized it was violating our rights as Americans.

I've heard enough. I don't bank there and will do everything in my power to share this and discourage people from banking there. They had enough time since 2020 to correct this and obviously they still have racist branches.

I'm glad I don't have US Bank!

There was a similar video in UK of Greek person trying to draw money out, the bank refused to pay out. The family filmed themselves arguing with bank staff. Despite having a high court ruling ordering the bank to unfreeze the account the banks threatened to call the cops on them and told them to wait while admin verify the high court ruling. The banks can pretty much block your transaction any time they want then you customers have to take the bank to court to dispute the bogus anti fraud policies used to freeze accounts. Spanish banks are the worst for doing this. They have the nerve to lecture customers why they are taking out so much cash from their own account.

AS AFRICAN AMERICANS, THIS IS WHY WE NEED TO START A MOVEMENT, TO START BANKING WITH AFRICAN AMERICAN BANKS ! AFRICAN AMERICAN BANKS NEED TO START CREATING BANKS TO BE MORE ACCESSIBLE TO THE "BLACK COMMUNITIES".

All these cops detained people with no evidence at all other than a call for service.

People all over the country think that systematic racism doesn’t exist how many videos do people have to see across country to get it through their thick heads that this does exist.

The Minnesota Vikings should really reconsider the naming rights for US Bank Stadium.

As soon as you find a company doing this no matter what they say never do business with them ever again.🤨

This report is great because it is repetitive exposure to the presence of inequality dicrimination racism again & again suing is the most effective we all need to learn to treat each other equally

Mass boycott.

Ya realize this country isn't all that free. You will find out when situations like this comes up.

The bank causes the problem gets the man upset then calls the cops on him.. yeah, that's definitely a "higher" standard. Are there any other banks in that area? Seems like after so many times it doesn't become a training issue.

I can't speak for all, All one has to do is disrespect me ONCE, Call the cops on me ONCE because of "feelings" & I would close all my accounts, Take my money to credit union.

Don't bank with them if enough people pulled their money out so they feel it in their bottom line.

Correct me if I'm mistaken please, when the bank is using the word "desecelation" training for the tellers , are they trying to say that this particular customer was being bellergient ?

I mean, at this point, local police should be more skeptical about any reports regarding U.S. Bank, while still trying to do their job. The "commonality" of it is unacceptable, and police acting on it WITHOUT being skeptical about the establishment/company, only enables further discrimination.

A cashiers check is like cash. There’s no reason especially after he gave all his information that match the check they called they checked the check was good. There should be no reason to withhold that money from that man. He should charge them criminally for theft for not giving him his money. Instead that embezzlement? The man from Liberia should never have had to give his ID to a cop to get money out of his own bank account.

"Smoke and mirrors" have been the reliable distraction for big business since the beginning. Calling the cops, "I don't know about it" squad is a fuel that burns hotter and farther. Adding uniformed racists to banking stunts is NEVER a good result. Police dept need a special well trained financial squad to solve the issue AND charge the FALSE report cost to the bank. Make them pay !!

Everybody should remove their money from banks and this could not happen ever again.

If they owe you money..... you're allowed to go to there home or place of business to collect that debt. See, once they refuse to give you your money, you have the legal right to assume they have done something with it. So send the sheriff to their office!

These banks will not learn their lesson never because they just keep doing this exact thing

US bank sucks royally, closed my account there over a decade ago but my mom still banks there. I went to deposit $30 in her account one day, got a teller that didn't recognize me. Demanded my ID and actually CALLED MY MOM and spoke with her boss, before depositing the money! Since when can you not deposit money INTO someone else's account, an account in which your completely authorized to do so? You have to show ID (which they held for 10 mins) and call the account holder first? Have deposited money in plenty of bank accounts over the years, ones that were in no way associated with my name..and never went through that. She opened a new account at a different bank and only uses US for minor things now, as a sort of backup account. I closed my own there initially because I had nothing but problems, furthermore they tried to say I owed them $200 for a check advance that I had paid off over a year prior, when I closed the account. I showed them what I had stating that it was well beyond paid off, walked out without hearing what the manager had to say. Never heard from them again.

Great job, US Bank. You're officially worse than Hertz.

I’m a former U.S. Bank employee, I can tell you how much discrimination there is for customers especially if they are white men with sunglasses or black men AND women in general. Not surprised at all even in the branches that I worked for.

There are 4000 banks in the country and 72,000 branches. Complain, sue and change branches or banks.

This was great reporting 👏🏽

I’m a Navy Federal member for life. Best customer service ever. I would not want to go through this BS that people have to put up with over their own hard earned money.

The remedy is simple. Terminate all involved in the denial or delay of services &the police detention. Settle w/the client 4the tort &the criminal false report 2a peace officer that led 2the detention. Never deny or delay services again. It’s embarrassing. Next time even larger heads should roll.

I'm white, and I had Wells Fargo hold up $12,500 for no reason back in 2002. I was annoyed because I had over 20K in the account that I saved up for two years after I graduated college. Now I have 2 credit unions, and I steer clear of banks. Every American should try to close their bank account and open a credit union account. This will also hurt the politicians that banks carry around in their pockets.

Definitely will never bank here hope black people remove their money from here asap

This is systematically done, dont doubt it for a second.

U can’t train somebody’s heart❗️ that’s like trying to train a lion not to roar ❗️

I had a account with this Bank and was told 10 checks bounced with me having 5,000 in my account for which the checks only totaled 900.00 dollars! They ended up paying me back for NSF charges and finally honored the charges! I switched banks after that!!

Looks like US Bank needs to give some of their managers some U-5 pink slips! Then they can go out and check out some new opportunities, and make some new friends!

Wow. This is horrible. It could only get worse if he tried to rent a car from Hertz.

Racial discrimination is a federal offense. US bank is the official bank of the US federal government. Maybe Washington should seek another bank

Thank you for doing this story!!!!! So much injustice toward us!!!!!!

It's standard practice for a big corporation to give donations when they are caught discriminating and violating people's rights, this is nothing new but people need to start going to different banks take your money out and go somewhere where you treat it with respect and not treated different or racial profiled because of what you wear or the color of your skin.

US bank been like this my great grandmother use to bank there I asked her why because they always treated her bad. She told me it’s the only bank she knew. I had to make her take her money out and bank somewhere else. So sad

I've had my own bad experience with U.S. Bank. If they were the last bank on earth, I'd stick my money under a mattress.

Myself being a tall black man I've definitely experienced that treatment

I had a teller at Huntington Bank put a hold on my check after I deposited when I got a personal check from my lawyer in my account. I went to the personal banker for them to release my funds. It make you feel less than yourself knowing that you have the money in your account and someone put a hold on your money just because the way you look.

Mrs Scarlett is legit and her method works like magic I keep on earning every single week with her new strategy

It’s not racial discrimination or racial profiling, it’s behavioral. Nobody wants to deal with them.

CEO need to be fired

Easy don't do business with them

Wisdom: Money is POWER in this world! THESE BANKS ARE TELLING EVERYONE THAT WE DON'T RESPECT BLACK MONEY, SO STOP SUPPORTING SOMEONE'S BUSINESS THAT DOESN'T LIKE OR RESPECT YOU! SMH! OR PUT THE MONEY IN YOUR MATTRESS OR INVEST YOUR MONEY WITH SOMEONE'S COMPANY THAT SUPPORTS YOUR CAUSE

I'm black and I've never had a problem with US Bank

This is so terrible and unbelievable that the bank will do this to their customers, so they are going to lose their business

US Bank worst bank ever period.

I feel as if most of those bank personal are just jealous 😪 that black people have money and large bank accounts and they do not...therefore they want to shame them...

I use to have accounts with big banks. Saved money for 30 years. Went in 1 day to withdraw $10,000. Got questioned, delayed then denied access to My Own money. I changed over to a Credit Union. I only keep a limited amount in the bank now. I can babysit My own money just fine. You deposit money, they lend it out and make money but, do not give you a cut. I do not agree to that.

Dear Black People!!! STOP BANKING WITH THEM!!! PULL ALL OF YOUR ACCOUNTS NOW! Open accounts with credit unions and smaller banks that won't fee you to the poor house.

The same thing happened to me at the u.s. bank in New Mexico and they just closed my bank on me . They told me that the district manager close anybody's bank account whenever they want. Banking while brown for me.

THIS HAVE TO STOP 🛑

This is the point we start having our own black owned banks.

These people are so crazy, CLOSE YOUR ACCOUNT, STOP USING THIS BANK! I never will. Sue them, they will go out of business. Class action lawsuits

I get so sick and tired of cops saying calm down, relax!!! You expect me to be calm at a moment such as this!?

Us bank sucks anyway

It’s always calm down when you tell them they are wrong

The police sergeant that resigned probably got a job next town. Crooked cops are protected.

Black people have the power in there hands. STOP banking with them and pull there money's out .

3:30 that is racist...

I’m so GLAD I NEVER opened an account with them!

The bank saying that they “regret” what happened is not actually an apology. 😠

I HAVE INCURRED SO MUCH LOSSES TRADING ON MY OWN...I TRADE WELL ON DEMO BUT I THINK THE REAL MARKET IS MANIPULATED... CAN ANYONE HELP ME OUT OR AT LEAST TELL ME WHAT I'M DOING WRONG!

Remove your money from this BANK.

They need to be sued an pay every customer who discriminated against.

This should say "Banking while not white" its not only black people that deal with this issue. Banks needs to retrain all of their employees. I have friends from all ethnicities and we all have experienced issues with banks. This is not acceptable!