youd be surprised i work in a company where we give our cx 15 min for response we have to call leave voice mail txt msg nd just to cover our selfs we record that where present at cx address with no answer nd even then cx will still say they were home yet they never cared to answer any form of contact nd complain about how noone showed up

Agreed, if he had the phone out and intended to provide a service, it makes sense he would have also tried to call.

My thoughts exactly

Agree

@@25649sanchez right but he didn't call, he merely took a pic which proves nothing.. only proves he was at the house.

You are right, i thought the same, my reaction to both of them was Wow!

The plaintiff was in the right. Nothing for him to learn. I see why he went off on the defendant because he had the same condescending attitude throughout. I always find it amusing when y'all try to lay blame on an innocent man. I wonder why..

@@texasmadehoney1523 it didn't entitle him to act like a jerk... You know the "Catch more flies with honey"

@@aangeltx444 you don't have to be nice when you're paying for something. He paid, he was dissatisfied, he expressed that to the unprofessional pos who was trying to blow him off. That definitely entitled him to yell at the guy for being a jerk. Defendant was a condescending A hole even in court and on TV.

Some people just don't learn. Entitled...

Exactly. Always keep in mind who has the upper hand so go along to get along. You can always express your feelings after reaching resolution.

so true

I agree but I also absolutely understand how things can go sideways when a customer calls for help..... And a company starts with the Blame the Customer B.S. rather than just coming out to fix it. Even his brother, the owner said it was NOT because of what the customer chose. IMO that statement and stance of BLAMING the client is what set him off and probably would set me off as well. The employee brother's lazy flippant attitude was also Exposed with the so-called missed appointment 🙄 where he supposedly waited until he was 7 miles away to text If he was trying to work, he would have sent the text while there vs that B.S. about getting 7 miles away (before using the phone in his hand)......he had just communicated with the man via that text/phone. Only a moron would "believe" someone banged on a door for 10 whole minutes but never called or texted the exact same phone he just contacted the guy on AND contacted him on "7 miles" away In a general sense, I absolutely agree with you.....more 🐝 with 🍯......but some of these ppl absolutely do not wanna fix sh*t, address problems and play Stupid when it's time to stand by their work. Had the guy simply agreed to come out immediately when the client complained rather than tey to make him feel Stupid, saying it was basically "his fault" because of what he chose IMO 🔥 the situation

@@ericstewart517 both of the litigants could've handled the situation differently however my statement was in general

Eric, I agree wholeheartedly. The lazy arrogant employee was pissed off so he wasn’t planning on putting forth any effort either way. I’d even argue that he would have likely responded that same way even if the customer had been calm and jovial. The employee just seems like an asshole. Also- the brother who is the owner needs to not be a punk, and deal with his brother as if he is indeed an employee not a co-owner.

I don’t think he has any real intention of meeting with the plaintiff. I think he went there, took the pic, and got back into his car. Yet another good reason to have a doorbell cam.

Exactly

They were dismissive AFTER he was "no angel". No one deserves to be demeaned. Plaintiff takes no responsibility, only excuses for every step, and still couldn't leave with any humility. Employees do not deserve verbal abuse.

Wisdom from a somebody who is egocentric. Hmm. Ok.

Gotta make it good for TV 😭

@@chynacash3138 lol right

My dad has leathered granite countertops and they’re gorgeous! I prefer that to the glossy finish.

Human beings are imperfect. Nobody who walls the earth surface is perfect. Even a screaming customer. They make mistakes and want grace, so that has to be given to others. He called their establishment screaming and cursing at them and they were reluctant to fix the problem. The plaintiff works at Home Depot. He should know this better than anyone.

Since he works at Home Depot, he should have just purchased their granite countertops. They DO sell them.

@@wryckingbaul8612 he paid them tho 🤫

I've been in customer service for years. Even the judge told the plaintiff said he was "nasty as hell". You can't control a customer's behavior. Sometimes they are just nasty and keep being nasty no matter how nice you are. I've had it happen many times and had other customers watching commend me for dealing with it. It's draining AF.

You're absolutely right. That's why they didn't want the business name to be said. Horrible customer service.

They work with the guy! Home Depot wanted nothing to do with him. Lol.

@@foxwithtubesox1075 lol OR he was being cheap and tryna to get a better price and ended up with crap

Yeah I don't believe they knocked on his door at all.

💯

They both had attitudes. Why would the defendent say thats what you picked instead of seeing what the real problem was? He has bad customer service...Then the actual owner did not step in to handle it before it came to court? No wonder they didn't want their business name said 🙄

You clearly weren't paying attention at all..

Both had attitude not one

Both of THEM!!

Obviously, Home Depot didn't have what he wanted or at the price he wanted.

I was thinking the same thing! But if you've ever priced doing kitchen countertops from Home Depot, then you'll understand immediately why he went where he went. $2,200 isn't a lot of money for a countertop.

Unfortunately HD doesn’t offer an employee discount ☹️

He had every right to yell after they tried to blow him off

What kind of unprofessional idiot wouldn't offer it?

Well then communicate that clearly to the customer. You must manage customer expectations. C’mon now

LOL, you're a nut!!!

@Edward, you think the plaintiff would be a good volunteer for your law class? What did he do to make you think so ?

😂

It's NOT tiles, it's one large piece of granite and it WAS what he ordered, but they forgot to put the sealant on it...

it was a slab of granite not tiles. its only 1 piece and there would be no way to know if the sealant was on until after they installed it.

That’s incorrect. The sealer goes over the stone. You put it on and can smooth it. It’s no different then putting epoxy on something and smoothing that to cover texture flaws

@@BeccasaurousRex270 Sealer can be applied to stone (quartz, etc.), but you don't, can't really, smooth it. Epoxy finishes on surfaces can be polished, but this is mostly done on wood surfaces.

@@BeccasaurousRex270Sealant might make the stone a bit smoother, but it is how the stone is finished which makes the surface texture.

That’s why JM made the plaintiff touch the piece the owner brought to Court. The plaintiff said that what he felt was indeed the thing he experienced at his home. The owner explained that the only difference was the sealant, so that pretty much makes it clear that in this case the sealant was the problem.

He had every right to yell. Defendant shouldn't have blown him off and shouldn't have hung up on him.