BEST PRACTICES for Developing a Customer Experience Strategy
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A Voice of the Customer (VoC) program driven by thoughtful and thorough strategic planning will not only help you achieve your customer experience objectives -- it has the power to positively transform your business time and time again.
In this session, customer experience experts will walk you through a best practices framework for developing your customer experience strategy around shared goals, survey design, data accessibility and more.
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PeopleMetrics LIVE! is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Tune in for short, casual conversations every Tuesday at 2:00pm ET.
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