Beyerdynamic DT700 Pro X headband foam problem falling apart & terrible customer service from Polar In this video I'm showing a big problem with my Beyerdynamic DT 700 Pro X headphones and also talking about some really bad customer support and aftercare from Beyerdynamic's UK distributor, Polar Audio. First problem. The foam cushion on the headband if my DT 700 Pro X headphones started falling apart about two to three months after buying them. This issue with headphones just got progressively worse over the following few months, leading me to ultimately asking for a refund from Amazon because Polar Audio, Beyer's UK distributor, were really bad with their support. Second problem. Instead of just sending me a replacement foam headband for my 700 Pro Xs, which is a user replaceable part. Polar Audio made me jump through unnecessary hoops for my request for support and they were very slow responding. The whole process for requesting support, with the questions on the support request form, just felt like it was deliberately designed to put you off requesting support. Instead of just offering a simple solution of sending me a replacement foam band, the whole process became a farce with the headphones needing to be sent back for inspections. What really gets me is that the replacement foam band is €14.99 direct from Beyer in mainland Europe. Seriously, how much does this part cost Beyer to make? I'd guess a few euro at best. So for the sake of a few euro, Polar Audio, who I suspect is just a trading division of Beyerdynamic here in the UK. Forced me to rerun these headphones back to Amazon for a refund, so I could just buy the same model again. I'm going to guess that these headphones end up in a landfill site somewhere and become a drain on our already over stressed environment, all for the sake of a few euro. What a waste. Please give a thumbs up, share, sub & click the bell for notifications. The stuff I mostly use to produce my videos Cameras: Sony FDR-AX100 geni.us/SONY-FDR-AX100 Sony ZV-1 geni.us/SONY-ZV-1 Sony A7iii geni.us/Sony-A7-iii GoPro Hero 11 geni.us/GoProHero11Black-USA DJI Action 2 geni.us/DJI_Action-2 Microphones & Preamps: Sennheiser ME64 with K6 geni.us/Sennheiser-K6-And-ME64 Shure SM7B geni.us/SHURE_SM7B Various RODE Microphones geni.us/Rode-Microphones Triton Fethead geni.us/Triton-Fethead Behringer U-Phoria UMC2020HD geni.us/BehringerUMC202HD HDMI Capture Device: Atomos Ninja V geni.us/Atomos-Ninja-V Elgato 4K60 Pro MK2 geni.us/Elgato-4K-60-Pro-MK2 Elgato 4K60 S+ geni.us/Elgato-4K60-SPlus BlackMagic Ultrastudio Recorder 3G geni.us/UltraStudioRecorder3G Computer & Software: Apple MacBook Pro M1 Max geni.us/MacBook-Pro-M1-Max Blackmagic Design DaVinci Resolve Studio geni.us/DaViniciResolveStudio As an Amazon Associate I earn from qualifying purchases when you use my Amazon Affiliate links. If you would like to support my channel please use my Amazon links when buying from Amazon. Using my links to buy anything, not just the linked products, still gives me a small commission. Amazon commissions don't cost you any extra, the commission is part of Amazon's selling price. You can also send me a coffee donation via PayPal www.paypal.me/DavidHarry My KZfaq equipment & recommendations: Amazon USA amzn.to/3g2Oi3i Amazon UK amzn.to/2ZR6IOV My Amazon Shop links: Amazon USA www.amazon.com/shop/davidharry Amazon UK www.amazon.co.uk/shop/davidharry My global Amazon links: Amazon USA: geni.us/Amazon-USA Amazon UK: geni.us/Amazon-UK Amazon Deutschland: geni.us/Amazon-Deutschland Amazon France: geni.us/Amazon-France Amazon España: geni.us/Amazon-Espana Amazon Italia: geni.us/Amazon-Italia Amazon Canada: geni.us/Amazon-Canada Contact me for product reviews. I DO NOT RESPOND TO VIEWER QUESTIONS. KZfaq@DavidHarry.com www.DavidHarry.com I’m David Harry. Thank you very much for watching this video, take care and goodbye now. Cheers, Dave. #DavidHarry#liverpooltv
@joshortiz582 Жыл бұрын
Can you use a DT 770 headband on the DT 700 to fix this issue??
@NarutoKing8763 ай бұрын
Hi! I had the same issue, BUT PLEASE KEEP READING - I bought them around late December 2023. Luckily! I ordered a new headband a couple weeks ago and they improved the headband construction. The leather now has perforations to attach the leather to the plastic mountings and its glued much more heavily onto the plastic. The padding is also more substantial. Please give these new headbands a try! I'm adding mine today and I'll make more comments with updates.
@creesch2 ай бұрын
I have the improved headband, unfortunately it still fails after a while at the ends where they didn't change the mounting. They still use the same glue which simply fails after a while. If I had to guess the glue simply isn't compatible with the combination of oils, sweat and heat. Why they keep using the same glue is beyond me. It is even more disappointing considering the simple robust construction used in the DT770 headbands.
@raynefear Жыл бұрын
My DT900 Pro X did this after 5-6 months as well. They sent me a replacement headband and now about 6 months later it has done it again. Great audio quality, and generally good build quality, but the headband is just pathetic.
@DavidHarryUncut Жыл бұрын
I sent mine back and Amazon gave me a refund, so I bought a new pair of 700s. Although, I’m not overly confident that I won’t have the same issue with my second set. like you with your 900s, I like the sound quality. I just wish that Breyer didn’t skimp on the headband, they are not doing themselves any favours. Cheers, Dave.
@BarniK2 Жыл бұрын
@@DavidHarryUncut you will, it happens to every pair of DT700s and DT900s. I got a replacement pair and after the same 6 months it fell apart. I said fuck it and wrapped it with black electric tape, but it's a big oversight on their part still
@Mal0wens Жыл бұрын
Yep, same headband issue for me too. On my replacement band for the last couple of months and the covering has peeled away again. Either there's not enough fabric wrapping on the inside of the band or the glue isn't great. Or perhaps my head is so hot that the glue melts. Doesn't matter the reason, I haven't mistreated these in any way but there's no longevity to the band. So now I'm repairing it with super glue. And on a new band, I'm reinforcing it with super glue. No idea if this'll help!
@ceounicom Жыл бұрын
i replaced the original headband for the same issue. bought 2 replacements from Beyer support. The 1st replacement also delaminated in 4 months. 🤦♂ At this point I'm going to look for some aftermarket headband solution b/c there's no reason to try to expect them to actually improve the problem.
@mazenalharbe7687 Жыл бұрын
i have the same headphone and unfortunately the exact same problem and I saw on reddet that its a very common problem. and its so hard to buy the replacement part
@fiddlix Жыл бұрын
My headband just fell apart on my DT900 Pro X. The Beyerdynamic web site says they are currently out of stock. 😡
@chadnikolaus879316 күн бұрын
I do see some 3rd party replacement pads for like $8 on Amazon these days. Might help, for those looking in 2024.
@jockerboy777 Жыл бұрын
Ok, it can be replaced from time to time, but it costs about 30 euros in my country.I have already replaced two pieces of these bands in 1.5 years and it makes no sense, after 3-5 months the new one is damaged again. My headphones are out of warranty.The next failure is the cracking plastic from the inside of the headband, right at the entrance of the metal forks.Probably, during the application, the metal tip with the limiter presses on this plastic part of the headband and damages it.Beyerdynamic needs to improve this, because the headphones in terms of comfort, sound and detail are great, but their durability is hopeless.
@jockerboy777 Жыл бұрын
For now, I'm back to the DT 770 Pro again
@DavidHarryUncut Жыл бұрын
Hi. The more I look into this the more that I see that many people are having issues with both of the newer designs. I too may also go back to my old 770s, which is a pity as I do prefer the sound of the 700s. It's really quite shocking what Beyer have done with these newer headphones. As you say, they are great in terms of comfort and sound but that's all quite useless and redundant if they fall apart. There's no way that Beyer with their experience in headphone design and manufacturing, didn't know about these issues before bringing the headphones to market. I'm also shocked by the lack of reporting of these issues by the "bigger" reviewers. Cheers, Dave.
@Hypo666crisy10 ай бұрын
same headband, same issue, same solution... send the whole unit back! No frikking way, it's user replaceable right?? First and last product I'll buy from Beyer, that's for sure!
@TonesAdventuresHD Жыл бұрын
Something so simple and they couldn’t even remedy that. Shout outs to Amazon in trying to remedy it right there by giving you a refund. But the company couldn’t even send you the replacement part which would have been cheaper on both ends. I’ve never owned those pair of headphones. Hopefully your next pair from them won’t have that same issue early on. Cheers!
@Christopher_S Жыл бұрын
Found this video because I've had my headphones for 3 months and this has happened to me too. I bought mine from Scan (UK) so I'll give them a call tomorrow to see if I can get mine returned.
@DavidHarryUncut11 ай бұрын
Hi, Christopher. If you look at the comments on this video, it's full of people with the same problem. This is a serious design flaw by a company who otherwise make excellent headphones. Not that there's anything wrong with the audio quality of the 700s but the headphone and Beyer are completely let down with this stock/manufacturing issue. Hopefully Scan will do the right thing. Cheers, Dave.
@Christopher_S11 ай бұрын
@@DavidHarryUncutScan have requested some photos of the issue and will organise a return. I insisted that it's a user replaceable part though in the hopes that just the headband can be replaced. If I settled for the return it would have been organised already, but the idea of me fixing it has delayed this by a couple of days. It's my first venture into Beyerdynamic headphones, away from Audio-Technica and it's surprised me if I'm honest. I was told that Beyer headphones are top quality for their prices and while that's true for the sound, the build quality is lacking compared to other brands at the same price point. I'll let you know what Scan have to say, they should be getting back to me tomorrow.
@DavidHarryUncut11 ай бұрын
That’s good news with Scan, at least one way or another you’ll get your headphones sorted. Like I said before, Beyer really have let themselves down with this bad design issue. Even if the headphones sound great, it’s the overall use of the headphones that also matters, especially if you use them every day as I do. It’s no good having great sounding headphones, or at least a sound that you like, if the things fall apart. I hope you get this sorted quickly. Cheers, Dave.
@kiiroMADE11 ай бұрын
@@DavidHarryUncut Beyerdynamic has updated their headbands since launch of DT700 Pro X. I don't know if the glue has been replaced with something more lasting, but I just got a replacement headband sent to me and it has more leather material on the backside of the plastic part of the headband. The original just had tiny strip on the backside, so I assume that they at least use more glue now and has less chance of coming lose with time.
@DavidHarryUncut11 ай бұрын
Hi. If they have fixed the problem then that’s great moving forward. But what they need to do now is to have a free trade in policy for anyone with the old headband. Cheers, Dave.
@grumpyoldman3597 Жыл бұрын
you search for help (because there is no headbands in stock) and you find a video with comments of dozens who are having the same poor quality issue, finally checked amazon reviews and its riddled with the same complaints... my 700's are less than 5 months old and the headband is a flap of fabric and a flap of foam... I thought the 700's were going to solve my problems with the 770's that had squished ear pads after a few months, cables that couldn't be replaced if damaged, and plastic that cracked where the ear cups attached to the head band... but all I've done is switch one set of problems for seemingly another... they can make amazing sounding headphones, they just can't make what holds that sound last... very disappointed and this 3rd pair (2x770 1x700) will likely be the last I ever purchase from them, I just can't sink more money into headphones that have issued after a few months... had I not experienced the past issues maybe I would be more tolerant of a simple headband and bought some glue, but over a thousand bucks in, the simple headband is now a much bigger issue to me due to frustration...
@TeamHash4 ай бұрын
Same! with DT 900 Pro X Polar were useless. They wanted me to send the whole unit back to Polar and wait til they got replacements. My understanding is in EU Beyerdynamic just send you new headphone band part as they know there is a design issue that causes the headband to fail. I bought a 3rd party copy part. I'll avoid Polar in the future.
@alexeytoptygin7581 Жыл бұрын
Same problem for me, broke after 7 months. Still trying to find a place to get replacements.
@DavidHarryUncut Жыл бұрын
Hi Alexey. I couldn’t get a replacement for the headband. Although, Amazon gave me a full refund and I bought a new pair. I just hope I don’t have the same problem. Cheers, Dave.
@KGale2 ай бұрын
Need to replace mine too. £33.50 from Polar, £11.90 plus £10 shipping from Thomann (Europe). Go figure…
@whywouldigivemyrealname5162 Жыл бұрын
I just had my 4th band wear away. They've been replacing them so far, but this is a design issue. If they stop sending me new headbands then I'll probably try to drill some holes in one of them and stitch them. I didn't expect such shit quality from such a well known brand.
@DavidHarryUncut Жыл бұрын
Hi. That's very disappointing, thanks for the information. I actually got a refund from Amazon because mine was still within its 12 month warranty. I then bought another set because I do like their sound. However, if this happens again within the warranty period, I'll just get a refund and get a different model, maybe even change brand. Cheers, Dave.
@rakeau7 ай бұрын
Picked up my 900s this morning and was met with a peeled headband. Love the headphones, but the design of this specific part is horrible once you get it apart and have a proper look at it. A
@slacksmeridian6 ай бұрын
After having multiple pairs of DT 770's 880's and 990's failing because the "Slider Clips" were an issue I was excited for the 990 Pro X's Now I'm in exactly the same position. Between 5 and 6 Months of ownership and the headband has failed. Seriously considering not using Beyerdynamic ever again, either at home or in the studio.
@Phexatar2 ай бұрын
same, love the sound. but several 770's slider clips have broken. and the 4 headbands on the 700's
@joalitodesoussa3901 Жыл бұрын
I have dt900 pro x and the same problems with the headband fell apart after 6-7 months. Having open the headband I found the glue is not strong enough and finally broken and showed the sponge inside. Try to contact the dealer in Indonesia without any feedback. They just ask me to send it to them and wait for 2-3 months. I refuse it, because I use my headphone everyday for practicing my keyboard and music. Finally I found the "bekleed" (it's a small furniture workshop) and the owner was happy to make me a new headband with a leather. I hope it can stand the time. I believe beyerdynamic engineer is made a wrong design, too bad because I love the sound quality of this headphone. Probably will sell it after I found the replacement.
@watchmeid8 ай бұрын
dealernya siapa/namanya apa kak? & online shop kah atau offline?
My 3rd replacement headband just broke again.. So terrible The original lasted 6 months, the free replacement lasted 2 months, and another replacement I bought lasted untill a week ago. Bought the headset in Jan 2022.
@DavidHarryUncut11 ай бұрын
Hi. That's just a horror story. How Beyer are getting away with it without any apparent design change is beyond me. This is clearly a design and/or manufactoring problem. Cheers, Dave.
@DJSPYROOF11 ай бұрын
@@DavidHarryUncut I have emailed them about this issue, they didn't respond to my email, BUT they immediately sent me a new one to my adress. This time the design seems to have been improved. Over 70% - 80% of the length of the headband they used a wider patch of fabric, so it (hopefully) won't come off that easily. Only place where its still really thin is around the pull trigger. Let's hope this 4th headband is the final one I need lol
@DavidHarryUncut11 ай бұрын
@@DJSPYROOF Hi. thats awesome news 👍 Let’s hope the new one is better and it’s what they use moving forward and I hope they now quickly replace the headband for others who may have this problem. Cheers, Dave.
@1allfor27 ай бұрын
this one of the best headphone I ever had for that price. you can buy the spare for the head band and the pad too, online. blow $100
@rhalfik10 ай бұрын
For anyone interested, Beyerdynamic redesigned this part and new batches don't have this problem anymore.
@wowawewah10 ай бұрын
Can old owners get replacements?
@sativares9 ай бұрын
Thanks.
@rhalfik9 ай бұрын
@@wowawewah The new cushion is compatible with old pairs, yes.
@theeldestrelic8 ай бұрын
That's not true. They have way more glue on them. But it's still the same weak glue. It will fall apart and come apart. Needs to be spread out more. Idk but this is pathetic at this point. I'm about to be on my 5th one in my warranty period.
@1braincellwhm Жыл бұрын
1 year with the 900 pro x and mine is falling apart in the exact same spot.
@DavidHarryUncut Жыл бұрын
I think both of these newer designs share a number of the same issues. I've also read that there's potential issues with the band as well. Cheers, Dave.
@stevenmullins6087 Жыл бұрын
If u go to the bd America website it’s not available for purchase
@Svennz Жыл бұрын
Same problem..
@DavidHarryUncut Жыл бұрын
Far too many people are having this problem. Beyer need to do something about it. Cheers, Dave.
@Svennz Жыл бұрын
@@DavidHarryUncut I’ve now sent an email to support and got within 2 days a reply that they will send me a new headband.
@clickbaitpro Жыл бұрын
I am having problems with DT990 Pro and the distributer is saying to send it instead of sending the replacement part. Seems like they are like this everywhere
@DavidHarryUncut Жыл бұрын
That sounds really bad. It's as if they are trying to put people off from getting their headphones fixed. Cheers, Dave.
@SecrethLab Жыл бұрын
I am on my 3rd headband withing 9 months of owning the headset. I am going back to Sennheiser and will avoid Beyer in the future.
@DavidHarryUncut Жыл бұрын
Same here, if I have any issues with this second headband I'll consider going back to Sennheiser. Cheers, Dave.
@olivierchartier8937 Жыл бұрын
Me too, it's just a shame for the price.
@DavidHarryUncut Жыл бұрын
Hi Olivier. Yes, a real big shame at this price and for headphones that are otherwise great. Cheers, Dave.
@Redicious10 ай бұрын
same issue, I went through 4 in two years. My Girlfriend however is still on her first headband with 18 months of use on her DT 900 pro x (basically the same headphones, but with open design - but same headband).
@DavidHarryUncut10 ай бұрын
Hi. Beyer have really dropped the ball on this one. They make great sounding headphones but a problem like this really does damage their reputation. Hopefully they change the design of this band moving forward. Cheers, Dave.
@MattParson8 ай бұрын
I just got my 700 Pro X today and the headband really hurts the top of my head. Even minutes after wearing them. My Sennheiser 280 and 380 never that this issue. Is there a replacement headband that has more padding???
@myst25367 ай бұрын
I've had the same problem. Customer service was really bad.. I wont be buying from this brand again.
@kiiroMADE Жыл бұрын
Just happened after almost a year for me.. they use a really bad glue on the fake leather sadly, if you buy these headphones or get replacement headband for them then put on some of your own glue to make sure it doesn't happen.
@kiiroMADE11 ай бұрын
I fixed my headband by applying new glue (super glue). The leather part came lose completely so I had to do it from scratch again. I bought my headphone from Thomann and first they wanted me to send in the whole headphone to get this fixed, I insisted that it was a user replaceable part and they agreed to send me a sparepart headband instead (thank goodness). I'm going to continue to use my repaired headband and keep the sparepart as a spare if it breaks again. The new headband has more leather material on the backside of the plastic, maybe it will hold up better over time compared to the original version.
@LyuboA29 күн бұрын
actually it's the other way around not the most recent headphones but All Beyerdynamic headphones have all replaceable parts unfortunately for these DT700 Pro X and DT900 Pro X they changed the design with this stupid low quality headband that is much worse then the OG Models like DT770 or DT990 not Only that but they also made the earpads with stupid proprietary lock system meaning No 3th party earpads now finally there's 3th party earpads literally 2 years after release but theres only few types unlike for the DT770 or DT1770 there's literally hundreds of different earpads from different brands not so for these new models but now we finally have proper upgrade the new DT770 Pro X uses same drivers from DT700 Pro X has detachable cable and uses slightly modified version of the OG headband much better then DT700 Pro X plus you can change it for the OG DT770 headband if you want and you can use all the 3th party earpads you want cause they don't use that new proprietary lock system
@haydennguyen4042 Жыл бұрын
How did you go about getting the refund from amazon for the headphones?
@DavidHarryUncut Жыл бұрын
Phoned them.
@pmartel1110 ай бұрын
Same with me, I'm in Canada and dealing with the US service depot for BeyerDynamic and they are sending me a new headband as it wa a manufacturing defact
@DavidHarryUncut10 ай бұрын
Hi. That's great news that are going to send you a replacement headband 👍 Hopefully you get it quickly and let's hope that anyone wiles with this problem will get a simple replacement as well. It will be interesting to see if the design has changed on the replacement. Cheers. Dave.
@ceounicom Жыл бұрын
(copied from reply elsewhere) i replaced the original headband for the same issue. bought 2 replacements from Beyer support. The 1st replacement also delaminated in 4 months. 🤦♂ At this point I'm going to look for some aftermarket headband solution b/c there's no reason to try to expect them to actually improve the problem. They are fantastic headphones. Its a shame they are undermined by a small part that should simply be redesigned. The approach on the DT-770/990 line is the 'fold on, button top' style, and those things are bulletproof! I have had those for years and they'd have to disintegrate before failing. That they chose a shittier design for what is a more-expensive set of headphones is just bad decision making.
@theeldestrelic8 ай бұрын
I have gone through 4 headbands in my total warrant period. My warranty will be up in Febuary. I just ordered another one in July, and it's already failing. Headphones are perfect for me. Headband is a disgusting way to make consumers constantly buy more product from you.
@primemachine146 Жыл бұрын
Just had them happen to me, it should’ve happen, but it’s an easy fix, just put some proper glue and it’ll hold
@DavidHarryUncut Жыл бұрын
If you can fix them then that's good but there's no way anyone should be expected to fix an expensive pair of headphones by a reputable manufacturer, especially when the headphones aren't even a year old. Cheers, Dave.
@MrDemodulator23 күн бұрын
have same headphones .. tape solved this problm for me :D
@VANSmallhousen7 ай бұрын
just happened to my dt 900 pro x
@alfred.clement Жыл бұрын
Planned obsolescence is a common practice in the design of electronic products, whereby the product is deliberately made delicate or prone to rapid wear and tear. This intentional design flaw deceives the consumer into purchasing replacement parts at a higher price than necessary, thus maximizing the profit margin for the manufacturer. It is interesting to note that Beyerdynamic is aware of the issue and still sells the parts that wear down quickly instead of resolving it. I had the same issue and observed that only a small droplet of glue was holding the leather onto the foam pad, moisture in the air and oil from hair can contribute to the breakdown of the tiny adhesive they use.
@djjoep10011 ай бұрын
thats not good i just got them last week
@DavidHarryUncut11 ай бұрын
Hi. Have a read through the comments, many people have had this problem. However, someone said that their recent pair looked like it had a different, better headband, so maybe you will be OK. Cheers, Dave.
@djjoep10011 ай бұрын
@@DavidHarryUncut Or I'll just order the DT770 pro full head band and Snap it on there
@DavidHarry11 ай бұрын
@@djjoep100 Don't, already tried, doesn't fit properly and looks terrible.
@djjoep10011 ай бұрын
@@DavidHarry ok thank you for the heads up
@djjoep10011 ай бұрын
@@DavidHarryUncut ok thank you David
@UknongTV Жыл бұрын
내꺼도 이런데ㅋㅋ
@johnnyfire1292 Жыл бұрын
i have 2 pairs of DT 700 PRO X and im buying from difrent stores.... i never had this issue...so.... try better to make then look bad. btw you can speak with beyer support and besides that there are replasement parts in their site so....dont cry like a baby