It's rare to find PR speak that actually matches reality. Big Jon appear to still, ten years after, have a customer service that's living up to the praise in the vid. And not only within Michigan or even US.

we have two older electric captains pak's and went to the big jon factory in traverse city and they refurbished and cleaned them up nice. They also took time out of their day tp show us around the factory. they were ready in a couple of hours and they kept informed the whole way 10/10 would recomend Amazing staff and an amazing american company