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Chris Voss is the absolute MAN. Never Split the Difference is one of my favorite and most useful books I've ever read.

This dude is a verbal ninja

The highest amount of actual concrete tips I've heard in a Big Think! More like this plz

This is the kind of content that we need more of. Quality stuff.

The best thing I learned from this video is how confident someone appears when they slow down when they speak.

Repeating the last 2-3 words is really a useful trick. I used to do during my oral tests back then, and this trick contributed quite a lot to my success ;)

it would be nice to see an example

The part about people who feel they are not getting a fair deal undermining your agreement and half-assing it is so true. Most professional's sense of quality and integrity go out the window when they believe they are getting a raw deal.

I've noticed the opposite effect if the person isn't genuine. For example if a salesperson is full of shit and I know it and he smiles when he talks to me I find it a sign of aggression and I get irate.

0:33 if someone smiled at me like that I'd call the police

this guy smiling does not put me in a good mood

So many experts in the comments haha "This would never work on me!" Yeah, that's why you work for the FBI and Chris Voss is writing comments on KZfaq...oh wait...

This style of mirroring is also very useful in the Socratic method and in Street epistemology, instead of attempting to negotiate yourself a great deal, you negotiate them into having a more solid epistemology which helps everyone and especially you in the long run.

His book is a lot more of this I recommend it.

Mindfulness + this = savage

This was awesome... more of this please!

this dude has an awesome voice, and a great skill in explaining things. Can you have him read my digital circuits text book to me?

"Tactical Empathy" I like it.

When he said "flip the positive switch" I had no choice but to hit the like button! LOL.

Who negotiated that haircut?

Dear Mr. FBI man, how about *being* FAIR? Lol

This is interesting, but I can't trust this guy for some reason.

Great topic, great interview. More like this please!

damn...when this guy releases his videos their so engaging that a 6:40s vid from him feels like a 12min vid from someone else. And that's a damn good thing

Thanks Thom Yorke

Sweet.. I gotta be brought into questioning tomorrow. And imma look out for these. Thanks FBI! Imma win

Guy talks just like And Al Paccino

Very insightful message. I'm going to save this video for future references. Thank you to everyone involved.

Very interesting.

That was really interesting, thank you Big Think. Can you please keep it like this? Stop making it political, please.

MarterClass lead me here! Chris Voss is the best

This was a great video!

This guys book was good. I finished it in just a few days. Every chapter starts with one of his real life stories most of them were hostage negotiation.

I'm watching this in hopes of learning how to win an argument with my wife.

"If i smile at you.." (smiles creepily)

I loved his Christopher Walken impression but when he pulled out the jack Nicholson at 4:20 I was blown away. So interchange from Walken to Nicholson to get people to give back stolen people. Sorted

can you please give examples of your tips whilst their being implemented so we can see a working example?

This was great! More of him, please!

jesus fucking christ it felt like a 60 minute video

Most people instinctively implement these tools. Sales people are a good example.

I have to say it: mirror neurons don't work like that.

Chris Voss merely gave me half a smile 0:33

Mirroring! Yes, yes, yes.. to be mindful of makes a good communicator :)

When someone repeats the last words of what I say it makes me angry. Like they don't pay attention to what I say and just respond robotically. But that can be just me.

LoL Big Think hired this guy to trick us into liking the video! Or maybe I just like this video? I'm so confused !!

Woah, a big think video without any dislikes? It's a new day, yes it is.

Mr. Voss is cool in my book...he reminds me of Jean Reno in "The Professional".

It's "Cognitive Ease" tactics, People scientifically respond better to things that they perceive to be true/positive. Same thing goes for a simple font that's used in a contract, test, etc. Your body language is just as effective too!

This is obviously Christopher Walken.

Do you mean that FAKE SMILE would win me over?! NO WAY!!!

This is all great, and I'm sure with a lot of people these techniques work. But if you go into a negotiation knowing exactly what you want, have a "hard" position you'll negotiate down from and what flexibility you have when you go into negotiation, these techniques should get filtered out. Best case scenario, people are happy with what you decided you're okay with before you negotiate and basically get what you want.

I picture this saying "You talking to me? Well I'm the only one here. Who the fuck do you think you're talking to?"

Just bought his book in the description... Just as interesting as this video!!!

His smiles triggers 100% distrust with me.

Tnx for the tips, Christopher Talken

this guy reminds me a lot of Johnathan Banks/Mike Ehrmantraut

The more i watch him the more i embrace him and look up to him, I WANT HIS KNOWLEDGE!

anyone else see a little Christopher Walken in this guy?

The third point just made me realise why Owen Wilson is so successful

I'd hate for you to hurt me over this extremely fair deal we have learned about through this video.

Chris Voss is a boss

Bad managers (especially in restaurants and retail) act like drill sergeants. They fail to realize that making their employees feel valued is critical.

I bet this guy's Walken impression is spot on

i actually learned something from this channel!

The mystery, so many negative comments and nearly all thumbs up!

Great info! Thank you.

Sadly this day in age words don't win arguments, power determines the winner of arguments. It's always been this way. A drastic cultural change of humanity would have to occur for this to change. But given the current power structures in place, it won't happen anytime soon. And it certainly won't happen through words, because words will be futile in the face of true power.

I will say, I always smile and people compliment my smile. But honestly, it's not my smile, it's that I DO smile. I've had co workers call me smiley etc...anyhow, just smile more is my point.

Best one in a while.

a vdo example of what your're saying wouldve really been helpful. ty

amazing channel incredible videos! bravo!

this guys book is dope!!

when it comes to any trade, mutual consent is the ultimate deal. although it could fall on a wide range so long as both parties are happy or accepting of the deal, it is a good deal.

"It seems like this is important to you" was strangely said with despise, hence the effect would be questionable.

Really helpful video!!!!

Strong is this one's Jedi powers.

it would be nice if I can see more.

This guy is like Harvey Keitel meets Christopher Walken meets Tim Roth. The perfect streetwise ex-cop turned psy-op consigliere.

Nicholas cage smile right there my sir! Beaut

Looks like Christoper Walken, sounds like Al Pacino = Shady Guy

great video, thank you . that made me a subscriber

Hells yes my dude, have to say that was quite satisfying, to be FAIR.🤔😉

That is not how mirror neurons work... They are only implicated in some motor movements.

Great video!

I was very surprised how when I called 911 to get state police in what many would think country bumpkin state of Maine....instead of the person answering in a seemingly rude or even accusatory manner the woman spoke to me more in vernacular and calm, almost like my mother would speak or talk to me as a child...I was calling about a woman whom I think had had a seizure ....it was such a fresh easy 911 call not that I have made many...but even though maine a small fairly poor state...somebody is on the ball at the state police about answering 911 calls in a way as this guy explains...kudos to maine state police

Good stuff, thanks!

Very informative

For some reason this guy reminds me Al Pacino's character in "Heat"

More like this pls

That I would like to know more about :) Has Chris Voss made a book on the subject?

Does this have anything to do with NLP (Neuro Linguistic Programming) ?

Gold!

Thanks to some of the comments, earlier I used to get sucked by these people, now I understand things don't always work like this

Is it just me? Or does this guy look and sound a lot like Christopher Walken?

The thing i dont get in in these kinds of videos are. There is a reciever that you are manipulating, a person that you are talking to, But if that reciever is doing the exact same thing as you, the talker does. Who will be manipulated? Will they both Make each others moods better? If so wouldn't that lead too everybody being in a good mood if everyone would try to manipulate eachother?

Internet is love, internet is life

This is a fair video.

when things are going good and smooth I become skeptical.

'F' word in professional discussions would be a suicide in my opinion.