What are BMW Motorrad doing about the myriad TFT Problems? After my call with the Head of BMW Motorrad Connectivity here is my update. If you are having problems email Markus.schramm@bmw-motorrad.com
Пікірлер: 108
@Dartuck243 жыл бұрын
Very much appreciate the update. I became fed up with the whole connectivity issues and the laborious nature of needing both a WiFi and Bluetooth connection. I ended up last week purchasing a Garmin Zumo XT (non BMW branded Nav VI) and a car suction mount. I have this on the ledge just under the screen. It works perfect. Set up was a breeze. So, my huge TFT is set for just speed, RPM and Trip Data. Music, Navigation, Phone Calling all done with the Zumo and it has worked flawlessly. I forgot how much functionality I lost (when it worked) with this BMW app. Not to mention the ability to change things up with gloves on.
@HighlandRider3 жыл бұрын
I know of a couple of owners who have gone down this route
@apetsel3 жыл бұрын
I am considering this solution, my wifi connection stopped working a month ago so the navigation and music have been handled by my phone. I unpaired the bike from my Cardo and iPhone. However my cell service is terrible once I get a few hours from home (regional provider), so I was probably going to need a standalone GPS anyway. Still, a shame not to use the TFT for everything when I'm close to home. I liked it for the first couple of months it worked. Hopefully the software update will fix it.
@HighlandRider3 жыл бұрын
@@apetsel Lets hope, sounds like you have problems beyond the norm
@ronleon623 жыл бұрын
This is the route I will go when my RT comes in next month. I already have a Zumo XT on my current bike, a Triumph Tiger 900 and will simply buy a mounting setup for the RT and swap the unit between bikes. I have no interest in pairing my phone to a motorcycle or answering calls while I am riding. My Triumph has this connectivity and I have not even attempted it.
@alanmcquaker99193 жыл бұрын
Thank you for the update , very much appreciated. I would hope no update costs are passed on to the customers . Just the exhaust valve issue to resolve now . Shows that keeping up the pressure on BMW works. Keep sending the emails .
@HighlandRider3 жыл бұрын
All the bikes are under warranty and owners should be contacted by dealers. There will also be an app update direct to your phone via the google or apple delivery systems
@daveandrew88453 жыл бұрын
Thanks for taking the time to update everyone, I also have a new BMW1250 RT
@HighlandRider3 жыл бұрын
Hi Dave, thanks for your comment, hope you are enjoying the bike
@paulharvey82323 жыл бұрын
Well done on all fronts, my Rt was given a software update on it’s first service….. still have same problems with connection, roll on Sept
@HighlandRider3 жыл бұрын
I live in hope
@grahamjackson52733 жыл бұрын
So pleased with this update, slightly surprised you had a thumbs down when you have been keeping us informed. A big thanks again for your videos and the push you and others are doing to get this resolved.
@HighlandRider3 жыл бұрын
Thanks Graham
@shaunysays3 жыл бұрын
I've had my new R1250RT for three weeks now. I'm pretty fed up with the TFT although the ride quality is phenomenal. Seems I have the issues that everyone is experiencing. The main one for me is no sound on navigation. I don't have radio. Also loss of connectivity with the app when I stop. I've invested heavy in this machine and I'm close to declaring it not fit for purpose. I don't want to be forever looking at a silent map, it breaks concentration and is dangerous. I've first service next week so maybe the dealership can throw some light on my problems. Happy to have found your channel. Thank you for your continued efforts. Shaun
@HighlandRider3 жыл бұрын
Hi Shaun. You wouldn't be the first to return your bike, and for those who comment on this site, you would be the second. The dealers don't know very much because BMW don't really talk to them, the only hope I can offer is the upcoming firmware and software updates coming in September. I now use a beta version of the app and while it still isn't perfect, it is much improved. Get your dealer to push for the updates and at first service you should get the new firmware.
@BubbaSatori3 жыл бұрын
Harley riders went through a similar situation with the TFT on the 2014 Rushmore Electra Glides that took several years of firmware upgrades to get nav and infotainment working properly. Hopefully your tenacity in pursuing these issues with the R1250RT will result in a prompter solution from BMW. Thank you for your efforts. 👍
@HighlandRider3 жыл бұрын
I had a 2018 Harley Street Glide and the TFT worked well. The phone connected easily and my iPod was hard wired and I never experienced any TFT issues. This is the way the industry is going so we may as well get used to it
@TB-ug4cp3 жыл бұрын
Not just the App. I hope they are also working the TFT connection sequence and timing. 45 seconds to complete connections is absurd with Bluetooth today. My 2017 GSA with Nav VI connects to phone and helmet in seconds and is ready to go before I am! The GS-911 issues should be good now too as I tested a beta load for HexCode and it worked. Just waiting on them to release it in the future too.
@HighlandRider3 жыл бұрын
Hi Tim, this is part of the September update. there is a lot being worked on for the September release and it will be a miracle if they get everything right
@TB-ug4cp3 жыл бұрын
@@HighlandRider Thanks for the reply and all you and David are doing.
@cornamuckh97953 жыл бұрын
Good progress, I don’t suppose they mentioned the flapper valve issue.
@HighlandRider3 жыл бұрын
Afraid not, wrong department, but my original email raised both issues, and the Customer Service person did say they were aware and working on it. I see today that a GS1300 is rumoured so maybe that will solve the issue
@jvptube3 жыл бұрын
Thank you for taking the time to advocate on the behalf of all of us. I wrote to Mr. Schramm and relayed my experiences as well. I am also finding that Apple Music and contacts are not syncing. I read in the troubleshooting section of the owner's manual that there may be limits on the number of contacts and tracks. So I am having issues enjoying Navigation, Music and the use of my contacts.
@HighlandRider3 жыл бұрын
I understand from others that there is a limit of 50 contacts, which seems idiotic
@HighlandRider3 жыл бұрын
Just checked, you should be able to have 2000 contacts
@clivegreen26633 жыл бұрын
All power to your arm! Hope you and everyone else experiencing bother with their “ultimate riding machine” has resolution soon. My heart was set on an RT or RS as my next bike, but now I’m really unsure. Keep the updates coming. Thanks
@HighlandRider3 жыл бұрын
I think it worth waiting. yes they are working but this is very complex tech with both Bluetooth and wireless having to work together. When it works it is brilliant, but everything working at the same time, all day, is a rare occurrence and this update has to solve many problems
@reinhold35903 жыл бұрын
Thanks for the update. WIth an android phne (Pixel 5) and USB based chargeing it works for me most times. It did not work well with an iPhone 12 pro max, this was really teriffic bad. But BMW give me the frist 10000km service for free to purchase a Android phone, which helped really a lot. I am also looking foreward to the next TFT and App update. The feature to configure the 4 function keys will be nice (i have and want no radio, so 2 keys are useless for me) Overall, the TFT and App is a great progress compared to the Garmin BMW Navigator / Basecamp solution which had so may problems never solved and solvable that i am quite happx with it and my RT now. Its my 7th RT and the best ever!
@HighlandRider3 жыл бұрын
I don't like the fact I can't program the buttons so if the update does deliver that feature I will be delighted
@dalevincent97792 жыл бұрын
On my fourth rt and the tft just sucks, my nav 6 had problems but not as many as the tft . I only bought this 2021 r1250rt for the MOTER and tft screen. MOTER is awesome but tft just SUCKS SUCKS SUCKS wish I just kept my 2018 r1200rt.
@jontaylor53223 жыл бұрын
Thanks for the update on these issues, so far mine have stayed away, but keeping a close eye on this. All very interesting. Fingers crossed for the future, cheers....
@HighlandRider3 жыл бұрын
That's good to hear
@nctexan19703 жыл бұрын
Thank you. Sir. I am about to purchase a 2021 RT and found your, and a few others, posts on the software issues. I may wait until September to make the purchase….unless I can use this as a way to get a better price. Take care, enjoy your rides, and enjoy the Sun. Cheers, Dan
@HighlandRider3 жыл бұрын
Thank you Dan
@waynedilworth57063 жыл бұрын
So glad I bought a 2020 RT Good luck guys
@HighlandRider3 жыл бұрын
I was offered a 2020 bike at a hefty discount, but I like living on the edge!
@ianrodie82863 жыл бұрын
I only tend to use the mapping which works fine. But verbal instructions for my Sena10S often fails even though there is a headphone connection shown on the TFT. I also tried music and that was a waste of time..did it once and that was it. TFYT show it as playing yet no sound. However main issue is when placing the iPhone into the docking station with the BMW App open it is to easy to tap the screen and change it. Especially as the wi fi takes about 90 seconds to connect..then you are asked to confirm connection rather than it doing it automatically. I then have to open the lid and fiddle about inside pressing confirm for the wi fi . I can solve this by not doing anything for 90 seconds or so until connection is made then putting the phone in the charging dock. I guess this is one of the issues discussed ? Ian
@HighlandRider3 жыл бұрын
Your experiences reflect what most of us go through. I have had music and route instructions working at the same time, then it doesn't. The beta app I use is better so hopefully when that goes live there will be big improvements for everyone. It will not solve all the problems though as I still lose connectivity mid ride.
@alanjones9233 жыл бұрын
Thank you Sir
@macmerized3 жыл бұрын
I understand how frustrating connectivity problems can be and I applaud your efforts in contacting BMW. But as the owner of a 2021 RT since April I can report that I have had no connectivity problems, everything has worked since day one. The GPS software is one of the best I have ever used, it is fast, reliable and well thought out. It is much better than my the top-of-the-line Garmin zumo XT GPS which feels like old tech in comparison. Don’t really know why you complain about the TFT display, is it too big for you? I think the connectivity problems you speak of do not affect the majority of owners and are perhaps unique to owners of Android cell phones (I am using an Apple iPhone 12 Pro Max). There is always room for improvement, but I think BMW deserves some credit for the effort they put in.
@HighlandRider3 жыл бұрын
Hello Georg, and thank you for your comments. This video sits in isolation among about 20 others on the channel, the latest being my 2000 mile review. The fact is I love the bike and the TFT, it is bold, clear and while I am riding gives me the info I want. It is also brilliant that you have no problems, but many people have, regardless of the phone they use. My belief from comments is that Apple seems to generate more problems than Android but not having an iPhone I have no direct evidence either way. I don't know how many owners are affected, but talking to BMW they are well aware of the problems and that too many customers are affected. They do care, and they are working hard to resolve the issues and that the September release should make a big difference to those of us who do have problems. With all that, the fact remains that for me this is a brilliant bike, that gives me enormous pleasure and I have no regrets.
@dcmsr51413 жыл бұрын
I subscribed, I like your honesty. I like the RT but I also realize when Bikes much like cars in their new iteration the 1st year is usually the roughest. Maybe through October 21 these issues will be resolved. I am concerned (Disturbed) that they have not resolved the exhaust valve issue. One would think just out of pride of the craft that this would be fixed.
@HighlandRider3 жыл бұрын
I decided to take the chance on the new RT knowing problems would occur, and I was right. However, the trade of is a fantastic bike
@greggwilliams99343 жыл бұрын
Thank you, I took my new 2021 1250RT TFT and all. 150 miles nearing my 600. The bike itself was terrific., however, my biggest complaint, I lost map mode several times, to the point I finally gave up. It was nearly 100 degrees, so it’s possible the cubby hole was to hot despite the blower. As I was 50 miles away, map mode began blinking and the mapping went away, but still had arrows. Very frustrating. The TFT screen is very nice , but the mapping seriously needs assistance. My Garmin nav 6 was terrific. I really didn’t need the mapping, but I felt I sort of paid up for this service. The bike itself performed wonderful even in nearly 100 degrees
@HighlandRider3 жыл бұрын
Your experience is very common Gregg, fantastic bike with tech frustrations
@greggwilliams99343 жыл бұрын
FYI. I just received a response back from BMW, was stated that it’s an iOS issue , and they are working to correct
@HighlandRider3 жыл бұрын
@@greggwilliams9934 That is the value of feeding back, keeping them aware of the problems they have to solve
@iannicholson98753 жыл бұрын
I'm not in the habit of critiscising anyone's choices but I have to say that I've steered clear of BMW after having had a bad experience with an absolute dog of a bike years ago and a somewhat dodgy reliability record even now. I switched back to Japanese after my one BMW and have had hardly any problems since, none since moving to Honda (though they are not all absolutely faultless I know). I did look at BMWs again a couple of years ago but ended up paying the extra for one of the new Goldwings. Pricey, which I guess puts some people off, but despite that I don't feel like I've been ripped off at all. It is a terrific bike and after 2 years and around 12000 miles it has run like clockwork from day one with absolutely no faults, not even a niggle. It has only been back to the dealer for routine service and new tyres.
@HighlandRider3 жыл бұрын
Hi Ian - I had a serious look at the Goldwing Bagger after getting some very strong reviews. It was price that put me off, as well as the very bland colours available. Despite the problems I really like my RT, it rides beautifully, is comfortable and I think looks good, and I am shallow enough to be swayed by colour.
@iannicholson98753 жыл бұрын
@@HighlandRider I was considering giving BMW another go but as a vertically challenged individual I found the ergonimcs of the Wing suited me better and becuase of that, despite the extra weight, found the Wing generally easier to manage. I have to agree that colour choices are and were a bit limited. That is not because of Honda but just that Honda UK don't import all of the colours Honda actually produce the bike in. I ended up with a black one but really wanted a plain red one. The red was only available here as a manual whereas I wanted the DCT which we could only have in black or red/black. I preferred the black. Another gripe I had was that if you want the DCT Honda only import the airbag model whereas in other markets you can have DCT without the airbag so that you get the useful storage compartment in the dummy tank which I would have preferred. Overall though I'm happy with what I ended up with and glad that you are as well. I hope you get the teething problems sorted out sooner rather than later.
@Lankykrm3 жыл бұрын
Great work HR. Just back from the NC500 with a group I normally lead and at many point had to let others lead as the system just couldn’t keep up. About to send my email off to the boss now. I love my tech (I know this upset some) but let me know if you need assistance with anything. Keep it up matey!
@HighlandRider3 жыл бұрын
Every time someone emails Markus it applies a little bit more pressure. This team is under a lot of pressure to deliver so we just have to keep squeezing them until they get this right. Hope you enjoyed the NC
@paulcollins71853 жыл бұрын
Once they, assuming, get this all fixed are they going to recall all new 2021 RT's from owners to update their systems, or will owners have to individually approach their dealers to get forthcoming updates and fixes for these connectivity issues..?
@HighlandRider3 жыл бұрын
The app update will come direct to your phone in the usual way, and the software update your dealer should make contact. Once I know for sure I will post again
@mfpix3 жыл бұрын
You are providing a sterling public service. Now that BMW have admitted that the TFT was not ready, did they mention any kind of compensation e.g. extra years warranty?
@HighlandRider3 жыл бұрын
Nothing like that so far, but I live in hope
@JockBiker2 жыл бұрын
Great. Vid, have you heard anything new about the update? I’m wanting to buy the rt but can’t justify having a touring bike with no sat Nav. The dealer in Edinburgh has warned me against buying at present as they said the update will only sort android phones not iPhones.their suggestion was but a new phone… Any news would be appreciated.
@HighlandRider2 жыл бұрын
The update is being rolled out but it does depend on your dealer as not all know about it. I would wait to the New Year when bikes built now with the new software start to filter through. For those that have it the reports are very positive
@davidburr5133 жыл бұрын
In usa have problem with connected app just stopping. Have to stop bike turn off and restart, then ok for an hour or two. Repeat!
@HighlandRider3 жыл бұрын
Hi David, that is very common globally. You are riding along with everything working then it just stops. BMW are working on both firmware and software so hopefully it will improve. I do have a beta version of the app and it is much better.
@johnwiffen66553 жыл бұрын
So pleased I returned my RT as nbg. GSA with a Garmin is still the best.
@HighlandRider3 жыл бұрын
Pleased for you John. We have to enjoy our ride and you seem to have the set up that is best for you. For me, at least we rare making progress and today I have ridden 400 miles and everything worked as it should. A first.
@billlayer51172 жыл бұрын
Any update on when the update will be available, we’re in the third week of September?
@HighlandRider2 жыл бұрын
The roll out is happening but it is patchy, so it seems a bit like how switched on is your dealer. I have had no contact from mine and have started to chase them.
@Richard-il3lv3 жыл бұрын
Well done mate 👍
@HighlandRider3 жыл бұрын
Thanks, we keep pushing
@Richard-il3lv3 жыл бұрын
I picked up my R1250RT from Harry Fairbairns a couple of weeks ago, love it! I’ve not got my head around the connectivity yet though, need an afternoon free to crack it 👍
@HighlandRider3 жыл бұрын
@@Richard-il3lv we share a dealer. If you fancy a coffee let me know and I will show you what I know
@peterdane91383 жыл бұрын
Not good is it selling a bike that is not fit for purpose . Then pressure from the owners may make BMW sort out the problem. Then of course there is the flapper valve issue. And this is a premium make?
@christopherward68093 жыл бұрын
Have had zero connectivity issues since taking delivery of the RT- iPhone 12 on iOS 14.6, Connected App Ver. 3.1.3
@Ole.Schultz3 жыл бұрын
2020 GS1250 iPhone 11Pro and Connected App, both latest versions. Zero connectivity issues. I know that the RT has a newer an much larger TFT than the GS. I bought it two weeks ago where the bike was updated from v19.x to 22.x (the latest version)
@horspiste3 жыл бұрын
Do you rely on voice directions? Do they resume after you stop the bike (e.g. for petrol) and start again? If they do, please let us know your secret.
@HighlandRider3 жыл бұрын
I have people on here who have had no problems and I think that is what makes life more difficult for the engineers trying to solve the problems, they are not consistent
@ientwistle12 жыл бұрын
BMW would be better updating to Apple car play and Android auto and have the mapping built into the bike and not rely on an app . I have carplay on my 2019 wing and its great . No connection problems and maps work every time
@HighlandRider2 жыл бұрын
BMW are too tight to pay Apple or Google, even though it is a ready made system. The new Indian Chief has a touch screen with sat nav built in, but BMW have gone the most complex route possible. The new software release solves many of the problems but it should have ben sorted before they released the bike.
@KimMoonbmwmoonie3 жыл бұрын
as a new owner, my issue is not being able to use the phone with a Sena 50s and a samsung note 8. I can connect and see the phone and the contacts, but i cant hear the calls when i try and dial them or answer them and hear them. Is this the issue?
@HighlandRider3 жыл бұрын
To be honest Kim I don't know, mainly because I have never used the call function. I find my sena quiet, and I have to have the volume on the phone up full to hear anything, then use the control on the bike to fine tune according to the volume of each song. Sorry I can't be more helpful
@KimMoonbmwmoonie3 жыл бұрын
@@HighlandRider i cant use the wonder wheel to control the volume of mine. DO you have the radio? I just have the prep package. no radios availble in the US yet.
@HighlandRider3 жыл бұрын
@@KimMoonbmwmoonie The radio wasn't an option here so not prepped. Controlling volume with the wheel, like everything else, sometimes it works and sometimes it doesn't
@KimMoonbmwmoonie3 жыл бұрын
@@HighlandRider I Just did a video about the issue and how I am connecting, If you have time come over to my channel and see if this is the same as yours. Thx kzfaq.info/get/bejne/rLmgosiqqbbbgI0.html
@guyholt37573 жыл бұрын
I had a email from them yesterday explaining that the problem seems to be linked to the Radio side of the TFT. They say that when I listen to the Radio then the voice from the nav will not be heard! Very strange, I don't have a radio fitted. 😃🥺
@HighlandRider3 жыл бұрын
It seems to be an assumption they jump to, that all bikes have radios. It is worth responding asking them how that advice applies to non-radio bikes
@guyholt37573 жыл бұрын
@@HighlandRider I did reply. My dealer in York got the same email as I did. Their response to Germany was the same as mine.
@HighlandRider3 жыл бұрын
@@guyholt3757 I will add that to the regular feedback I provide
@guyholt37573 жыл бұрын
@@HighlandRider An email today.....Dear Guy, Thank you for your e-mail. We appreciate your efforts to direct your request to us. Finally please check that starting from >Media< on the Connectivity/TFT display press the menu button (downwards) on the multi controller and select >Settings
@HighlandRider3 жыл бұрын
@@guyholt3757 Hi Guy. This is a common response and the reason lies behind what BMW didn't do on launch, which is provide any sort of user guide to customers or dealers. This is one of the things they are trying to sort out. I have had these responses and it creates doubt in my mind so I go to the garage and check. This has helped me learn more about the system, but also about how these guys think, which is rarely from the customer point of view. I do know people who have responded with videos, but I don't have that level of patience. One problem I fed back in my call is that they tend to answer from the perspective of radio equipped bikes, and there are not many of them around, so ask what type of bike before answering questions. That message doesn't seem to have got through.
@peterdane91383 жыл бұрын
The loyalty of BMW riders has to be seen to be believed. I would not put up with this I would ask for my money back and change brand.
@HighlandRider3 жыл бұрын
Agree with that, Peter. I keep coming back but this time rather than sell I am battling. It helps that I really like the bike
@peterdane91383 жыл бұрын
@@HighlandRider I respect that but I do feel they are taking the p*ss.
@HighlandRider3 жыл бұрын
@@peterdane9138 They are absolutely taking the piss, and until sales are hit they will continue to take the piss
@peterdane91383 жыл бұрын
@@HighlandRider unfortunately people, I’m not referring to you, believe the hype that BMW create and think they are buying a superior product. Unfortunately, as I have found out, it is not true. It’s the same in the car world people seem to prefer driving a second hand BMW car to say a new Ford which will be cheaper to run and more reliable. These days image is everything.
@reg262 жыл бұрын
Why BMW didnt go with Apple Car Play is beyond me. The only reason I'm keeping my 2015 RT is because of the stupid dash they have created
@HighlandRider2 жыл бұрын
They certainly made life more difficult for themselves. Considering ACP is standard in the cars it is baffling why they didn't share the technology
@nikoscosmos3 жыл бұрын
We are all beta testers!
@HighlandRider3 жыл бұрын
At my stage of life that is not what I expected. I have faith they will sort it, lets hope it is not faith misplaced!
@nikoscosmos3 жыл бұрын
@@HighlandRider my general observations as a GSA who has stuck to the Nav5 arrangements, are that the system architecture is too ambitious. The elephant in the room is the lack of stability in the operating systems I would imagine. Keep up the good work!
@HighlandRider3 жыл бұрын
@@nikoscosmos Using both WiFi and Bluetooth is very ambitious, and the fact that pretty much all the testing was done on a bench rather than riding, because of COVID, was always going to be a problem. The tech just was not ready.
@Thunder_Bear_mg3 жыл бұрын
I know many here don't want to hear this but just go buy a simpler ADV bike without all that tech like a Royal Enfield Himalayan, enjoy riding and save a crap load of money. From the owner of a royal enfield interceptor 650.
@HighlandRider3 жыл бұрын
I like the latest RE's, and have my eye on the GT Continental. Each to their own, as despite the problems I really like my RT as it is practical and a lot of fun. I also have a Triumph Thruxton which is brilliant but different to the RT
@terenceokeeffesmotorcyclestuff3 жыл бұрын
Doing 250 miles up the Motorway on a RE is not really practical though. Most people buy and RT (or similar) to crush big mileage in comfort. I don't mind tech if it is reliable but I don't feel the neeed for active cruise and all the connectivity. You can pair your phone to your headset now and it is easy, why complicate things and include the bike?
@HighlandRider3 жыл бұрын
@@terenceokeeffesmotorcyclestuff The appeal is having everything on one system. Active cruise control I don't get and I think it solves a problem no one has.