Are you tired of the repetitive tasks eating up your time in contact centers? Discover the power of customer service automation in our latest vlog! Join Jessica as she takes you through an engaging journey to explore how AI and new technologies can drastically improve your business's efficiency without compromising on quality. From chatbots to Intelligent Virtual Assistants (IVAs), get ready to automate your business like never before.
In this video, we dive deep into practical tactics and hard-hitting methods that will propel your customer service to legendary status. Learn how to use chatbots as your frontline defense, the advanced capabilities of IVAs, and the benefits of automating routine customer interactions. We also cover how SMS texts and automated email responses can keep your customers informed and satisfied, reducing the need for them to reach out for basic information.
But that's not all - discover how automation software can generate insightful reports, helping you understand contact center metrics and customer data to further refine your processes and strategies.
Whether you're looking to streamline workflows, optimize the efficiency of your human agents, or simply elevate your customer service experience, this video is a must-watch.
Learn More About IVAs:
For a deeper dive into Intelligent Virtual Assistants and how they can transform your customer service, check out this detailed video: • Interactive Virtual Ag...
Further Reading:
Interested in more ways to automate your contact center? Read this comprehensive blog post for insights and tips: www.nextiva.com/blog/call-cen...
☆ Credits:
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00:00 Introduction
00:51 Chatbots
01:54 SMS Texts
02:28 Email Responses
02:45 Reports That Provide Insight Into Contact Center Metrics and Customer Data
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The videos on our KZfaq channel are for informational purposes only, and are not intended as an endorsement for any of the products or services that we feature.
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