If you have had to have service done in the past did you have a dealer do it? If so how did that turn out?

As a Brinkley owner (also Z3100), I can confirm that Brinkley's customer service is outstanding. I can also confirm based on personal experience and the various user groups I'm in, that Brinkleys are great and dealers are awful. We use a mobile tech whenever we can.

Thank you for bringing this to light. Holding companies accountable on a platform like this will force them to improve, or get them out of the way for a better company to step up. Similar to what Brinkley is doing with the RV industry.

Great video! This is why I do EVERYTHING myself.

It was so nice to meet you both and thank you again for the impromptu tour of your Brinkley yesterday !! Happy travels 🎉

So many good tips, especially about using the brass fittings instead. As soon as they popped up on the screen, Craig said "they're just plastic??" and then you immediately said the same thing lol!

Some minor history, I’m in my mid sixties and we’ve owned motorhomes about 30 years now and back in the day getting things fixed by the dealer was pretty simple per say, fast forward my latest coach we bought is a 2021, gulfstream 6320 which is a big c. I had one item that was warranty and they did it wrong so that said I did it right and made sure to rub their noses in it including the technician who did it. Yeah. I’ve wrenched and repaired most everything we’ve owned myself. Helps when you’ve owned semi trucks for forty years. The industry is a shambles as far as some manufacturers, including Brinkley. They are the shining stars on the market right now but we’ll see how that goes future tense. Not hard to believe they was that neglected in doing such a simple job. Whom ever did that should have been suspended for a couple weeks, hit em in the pocketbook.

Rosie and I have had eight fifth wheels in the last 53 years we have been married. Love our Brinkley and the people there are the best! One thing we learned long ago is to learn how to fix things ourselves and not depend on dealers. I know it isn't always possible. I put a second solar panel on and four Battleborn batteries. I made my own system to fasten them. I also put a 3000-watt inverter in and worked with Brinkley on how to wire it. We travelled to Alaska last summer and spent five months recently living off grid at the LTVA near Yuma, Az So far so good. Love the way you try to stay positive. Best of luck on down the road. Visit Burlington Bill on you tube for some music and a few camper videos.

Another great video you guys. We also are Brinkley owners, and would agree with you about dealers. Though we are generally satisfied with our dealer. But they installed our washer dryer and managed to pinch one of the hoses so we weren’t getting any water. We did not know what the problem was, but since they installed it, we had them arrange for a mobile tech to come out who did a fantastic job of moving the washer and dryer out and repositioning the hoses. But by enlarge dealers just really don’t care. By the way you guys are really great at making videos.

we are still dealing with the mess the dealership did on our upgrade. I wish I had seen your video before we did it. We might’ve thought twice or at the very least it would’ve been nice to have a heads up. Glad you got it worked out, thank you for the advice of the mobile tech will definitely look into them next time.

We have taken our rig to our dealer twice for some repairs. One was a warranty fix for our floors blowing up like a balloon whenever we used our furnace 😂. Second time I accidentally broke the grey tank valve. No complaints other than the $$$ for fixing the valve. I normally fix most issues myself. We have zero mobile techs in our area.

Tons of great advice, water is for sure the biggest nemesis! So many fittings and connections to monitor. Glad you tracked it down, and that they're taking care of it.

I’m glad everything worked out and I don’t even like buying an Rv from dealership much less any upgrades, I’m looking at a Brinkley mostly for the customer service

Great information guys and what crappy workmanship. We haven't had to go to a dealer to have anything done, but have gone to the Tiffin Service Center & they were spot on with their work and fixes.

Thank you for showing us. You really know how to make videos interesting. Much respect to you sir. Great weekend to you as well. 👍

We bought a mini light TT at Blue Compass RV in Ft Worth. Had them install 2 slide out covers. They first stripped out all the screws on the install. Took it back and they put rivets in and when they drilled the holes for the rivets, they drilled clean through the other side and holes on the inside of the camper. They ordered new panels to fix the inside holes took about 1 month, in the meantime the rivets started coming out, so they redid it again. You are 100% correct about letting dealer install stuff. I normally try and fix and do the installs myself, but it was January and they were slow is I let them do it 😡but not again.

Great Advice; yet been around this now 4 yrs. And had a Mobile Tech take care of our Fridge and this is the way to go; I won’t allow a dealer touch my rig. I have an GD Imagine.

Thanks for putting in the time and effort to produce another informative video. We have had service done multiple times at our dealer, and have always been happy with their work. Of course it's a small privately owned dealership.

I think your advice for using a mobile RV tech is sound advice. I really hadn't thought of using one until you had mentioned it as an option. Regarding RV dealers I think you are spot on. We own an Airstream and have been warned by other Airstream owners in the area to stay away from the Airstream dealer near up in WI as their work is poor and they charge alot. Instead we've used smaller service businesses that deal with trailers to do the maintenance like changing out the seven pin electrical plug and the cord leading back to the junction and repacking wheel bearings.

Mobile tech’s are definitely the way to go!

We are all about the positive as well, but this was important information for people to hear so they can check the upgrades before leaving the dealer lot.

Thanks so much for the video. I have been very impressed with. Brinkley customer support.

We own a different mfg’s RV, but we can say the same about big dealerships. We took ours in for a few things that needed to be fixed and they had our RV for almost 3 months and we could not get a hold of anyone for an update so we had to literally drive to the dealership to take back our RV! And they still did not fix what they were supposed to and the customer service is absolutely horrible. There are multiple dealership locations where we are at that do this same thing…..keep the rv’s for weeks and weeks…..and no one at the dealership will respond. They are only good at selling an RV and that is it…..they don’t care about service after the sell.

that exact water leak happened to us in our g3500 and Brinkly handle it amazingly amazing they are a so far they are a great company

You’ve convinced us… no upgrades for the dealer. Sorry for the ass pain you had to go through. Great video!

I am so grateful that our dealer had an amazing PDI tech, he told us about everything he discovered but he missed a few minor things. And the installer of our Battleborn GC3 was fantastic. Our front compartment would not lock, and he fixed that - I think the slam latches should be checked and locked to see if they are locking. Our Gen Y install was not an issue, but we found two defects (minor ones) in the release cable (bent and kinked with abraded covering material)) and our chain was wonky. All in all though the dealer did a great job, but I’m not sure I like the inverter on the ceiling of the compartment. I did not realize it at the time since it was done before we picked it up, but if the leveling system brain needs work it’s not accessible. BTW when we went looking for a Brinkley, yours was a dealership we contacted. We opted for one far closer.

Thank you for the great information and advice. We're in Canada and don't know of any mobile tech companies that operate in Ontario so fingers crossed out Z2900 doesn't have any issues we can't handle ourselves. Our dealership is privately owned and this will be our third RV from them and we are confident they'll install the generator, lithium batteries, inverter, slide toppers and Gen-Y gooseneck properly.

We are waiting on delivery on our Z3610 that we ordered from Blue Compass. The service has been my fear since we placed the order. We’ve left multiple messages for Blue Compass sales over the past 6 weeks and they have never returned any of our phone calls. Thank you for putting this out there. We will not be using Blue Compass to install any of our upgrades.

Valuable information. I am getting ready to by a Brinkley. But, from I have heard the large conglomerate dealer are like that. You are better off with the smaller independently owned dealers for upgrades and ask to watch the installation process. However, that to can present problems when you are on the road.

⅓ of the way through this video, the first one of yours I’ve watched, and I hit the subscribe button. Well done you!

Excellent video unfortunately at your expense. Excellent presentation you sucked us in and we hung on every word and your whole experience. So sorry we missed the premiere but made sure to watch right away. So wow we get you we have been lucky enough to have some great service but we have seen the RV industry and these places change ownership so many times and that can really make a difference. It sure pays to have a good tech. Funny thing one of the first things that happened to us in our current RV within a couple months on a big trip our slide wouldn't move omg it sucked anyway we called they walked us through a few things but couldn't help us until we got back but something we didn't know that made us hold our breath was we didn't know we can push the slide in and out ourselves and so we would push it out together and then went outside and pushed it in made us nervous but worked. It was fixed later but funny thing we just talked about last weekend which is almost 3 years later we still hold our breathe when the slide goes in and out. LOL!! 😊 no shocker this video was amazingly executed and done very well!! Gonna be a big hit and your tips at the end were perfect!! 😊 well done!

Excellent video guys sorry you had to go through all the pains with the crappy workmanship from the dealer. For your batteries they really don't need to be in a box that is vented to the outside. Just get a piece of sheet metal and screw it down just add a couple hooks and a strap to hold them in place.

So i bought my first RV from Blue Compass in my opinion the are in a race with Camping world to see who can SCREW the most customers !!!! { note to self never again will i step foot in either company store }

You're a natural, my friend.

Blue Compass gobbled up two, well-established, good reputation dealerships in my area. Not only are they not supporting customers who bought at those dealerships before the takeovers, every review since indicates they'll promise the world during the sale. However, once the purchase is done the support and service is horrendous! Unfortunately, I have friends and family caught up in the mess and Blue Compass really doesn’t seem to care about customers. Honestly, all the dealers that really cared are no longer in the business here. The slide mechanism issue. That's all Lippert. The frames are delivered with the slide mechanism in place. We had the EXACT same failure on my 2020 Solitude's kitchen slide. Lippert's mobile team repaired ours along with a Grand Design SRT. Good luck to you, and glad the manufacturer is supportive!

Guys...we are so sorry to see all of these issues. QC in RV mfg is abhorrent and workmanship and responsiveness at dealers is equally abhorrent. We had a dryer vent installed and they were off by about 5 degrees so when we are level its not. Then when we had it in for service, their fork lift slammed our pin box and yeah...bent the S&*t out of it.

I didn’t think it was possible to cross thread those fittings, I put a water pump in the other day and it was starting to cross thread only for the first thread and it just popped off both times I went around and then when I aligned it right it went right on… but at the end of the day I am always feeling for cross threading, and maybe it’s because I’m using plastic on plastic but you’d have to be a complete fool to cross thread those, IF it’s even possible… what it sounds like to me is they put them on and over tightened them with the channel locks and that’s what compromised it… because when you over tighten those plastic connections especially on brass then I could see them jumping off the threads and going sideways… I hope you dried everything out so there is no wood rot! As for letting the dealer work on it… ha… I’d assume to find the nearest toddler in pull-ups and pay him to do the work before I let the dealer do anything

Brinkley owners seem to be one of, if not the most satisfied RV owners out there right now. I just hope the rumors of them selling out to one of the large corporate conglomerates isn't true. Just look what's happened with Grand Design since that happened.

Sad story

Great video... what happened with the manual slide out rod and nut that was missing? Thank you!!

Agree with you 💯 %

Big shout out to Blue Shit R.V. They bought out Harper Camper Land in Kansas,the dealer i used to like. Will procede with caution . Thanks

Hello, just passed you on the 15 in Norco, Ca

I haven’t heard great reports about Blue Compass

Blue compass buying up all rv here in texas

I have a small issue with my travel trailer that I’m going to fix myself, even though my camper is brand new and hasn’t even been used yet. They want to keep the camper for “maybe a month” for what should maybe take half an hour.

Noticed your desk setup in the background, I need something similar. I assume you did that aftermarket, where did you purchase the desk unit from if you don't mind me asking? All the best to you!

I'd like to know about the Brinkley itself - sounds like you are satisfied with the unit and company. I'm considering the new bumper pull unit they are coming out with.

My dealership change won't from a local owned place to a blue point also customer service went considerably downhill unit sat there for 6 months and didn't get fixed and when I picked it up there was a dent in the back that I have to take it back and get fixed probably not going to happen

Were you going to share a link to the hoses that you used when you replaced the OEM hoses from Splendide?

First thing I thought when you said blue compass it’s a mega company and they have a horrible reputation across all of America Please everyone buy off of a mom and pop dealer do you research everyone on your dealership don’t trust all these you tube channels representing their dealership

I’ve not heard one person say they had a good dealer. Really wish Brinkley could cut out the dealer. Great video! Are you still happy with the washer/dryer decision?

Master plumber here, in the market for a Brinkley.... Your thoughts on the cross thread is accurate. Any type of compression fitting that uses a plastic nut is hideous - not a Brinkley issue but it just goes to show how bad the RV service industry is. It's laughable, from a professional contractors perspective. The slide mechs.... Ffs..... Do all these garbage producing support manufacturers all recruit the same mechanical engineers from the same local junior college? It's astounding how bad these folks can design. I truly hate to say it but China engineers better mechanicals.... Which is terrible. I want to be in a board meeting when the topic of cost savings and mechanical actuation comes up. These dummies go cheap on the most important structural accessories. That said, for me personally, I can fix all this crap. This however is my career, not yours or anyone else's. The fact I want to buy a 120k+ 5th wheel, knowing I'll use all of my college education (EE) and work experience to perform a handful of cool upgrades and numerous repairs is (bloody) madness. As I sit, I am currently reenginnering a residential NAME BRAND tankless water heater to fit and perform far better than the junk rv manus are incorporating. When I figure it out, I'll move on to condensing units that use about 20% less LP. my goal? Wash a load of whites (hot) take a shower, while my wife fills a pitcher of reverse osmosis water & preps for dinner all while boondocking. But that's just me. With respect to this video... The thing that annoyed me the most was the 2 spot welds that appear to hold the control arm in place was made of scrap metal on the floor in glorious Indiana. Unacceptable with this price point. While I can appreciate your wanting to pump out positive content, facts and actualities without the sugar coatings far outweigh feelings of bliss and arm tingles. Thank you for posting what is and not a lens filter narrative 👍

Holy Crap Batman!!! That dealer Sucks!!!!!! Glad to hear Brinkley RV is still good to there customers!! Unlike Grand Design!!!! Our Dealer sucked to!!

We live about 2 miles from that Holland/Blue Compass RV dealer and went through their options on the lot. The sales folks seemed great, but I did get a feeling they just wanted to sell me an RV and get me out the door. Did you use an RV inspector when you bought your Brinkley? We plan to when we finally decide what to get, but don't know who to call yet.

Wait Brinkley outstanding 😂

Brinkley customer service is great after we wrote the check for our z2900 fun town RV doesn't know us or care RV dealers suck

so much disappointment. Just why wouldn't the dealer do it right the first time.