PROFILE CYLINDER REMOVAL: If you look very closely underneath the thumbturn there is a small slit in the metal. Take a sharp instrument (like a ice pick) and insert it into the slit and pull it down, you will feel it is spring loaded. That spring loaded mechanism stops the thumbturn from turning to the removal position. It might be easier to loosen the set screw on the thumbturn (metric allen) and take it off to see the slit/tab you are pulling down

Jason I can't Thank you enough for taking the time to explain the hardware and show a demo of the installation.( not to mention diagnosing the original problem) May another day for the experienced folks, but for a newbie like me this is gold Brutha!

Btw, thanks for pointing out the charging more with multiple trips. The last multipoint job I had, the customers door was stuck shut in the locked position and I had to cut the hinges to remove the door. The supplier replaced everything for free, hinges included but they sent directly to the customer and the handing was wrong and it wasn’t field reversible so they had to send another one so I had to make 3 trips. I learned the hard way to not bid the job other than trip(s) and hourly rate. Thanks again!

I haven't seen inside of the mortise body of a multipoint lock before, so pretty interesting stuff. Thanks for making this video.

I’ve replaced/serviced a lot of these type locks over the past several years. Very good video sir. And yes it is a shame that we can’t get small parts. Most of the multipoint door mechanisms fail the same way.

I see these a lot but as I've only been a locksmith a few years I've actually never had to work on one. Always worried about having to though, since I've never messed with them so this video is great. Much appreciated!

I usually keep the center mortise part of the old ones and use parts out of them to repair others. They do have some boing factor when disassembling and assembling but if you’re careful you can do it. People get tough with them and damage the gears rather than trying to push or pull the door into alignment. Like you said the best bet is to replace them. I usually tell the customer the repair is to get them by until the new one comes in and we can get it installed. It’s funny the locksmith here who has been in business for fourth plus years won’t touch them. When he gets a call he gives them my number. I had one customer tell me the other locksmith told them I was the multipoint specialist. I look at it as a job is a job, charge accordingly.

Good business advice there, always interested in how other locksmiths operate their business.

Thanks for the vid. Interesting to see how others deal with these locks. Most of the units I have to service in this area, are the Peachtree multipoint locks. The rod for those locks are inside of the door, and have to be pulled out and reinstalled with hemostat pliers. Those are not for the faint of heart!

Solid video, thank you. My Roto 400 has slowly become more and more impossible to lock and I plan to use this info as I troubleshoot.

great video, exactly the issue I had. thanks for opening it up, and it shows the same issue I'm having. time to measure and order a new one!

I’ve been pretty luck with these as the Allaboutdoors supplier is just few minutes down the street from me. They also have a decent website and can retrofit most hardware. Thanks for sharing!

Ran into a few of those in Scottsdale...damn rich people and their fancy-dancy locks!!! Thanks Jason.

Dang customers always want to pull up on the lever and turn the thumb turn at the same time, and you try to explain to them, it's a 2 step process. 1. Pull up on the Lever, that engages your top and bottom points. 2. turn the thumb turn, that locks the deadbolt in the middle and locks the handle in place for the top and bottom points. I explained this to a lady 5 times, and said "Ok, for the fifth time, go ahead and try it". What does she do? Up with the handle and thumbturn at the same time.. It's like I'm speaking a different language. Luckily here in Kansas City, we have "All About Doors and Windows" I can just take off the door and take it in and swap it out, don't have to wait for the mail.

Jason, I got a good one. Hoppe 9000 - Door closed, deadbolt is jammed in the locked position (thumb turn will not turn), tongue bolts retract, center latch and deadbolt don't. These locks are pretty nice, until the gearbox fails. Working on a house now with 4 broken gearboxes.

That's crazy... I was looking at a MPL for the house I'll be buying in the future. Good timing on the video!

Great video Jason. Didn’t realise you guys used MPL over the pond!! Great to see 😊

Thanks for the tips as always. Had about 6 of these (pella) yesterday. Sure enough one was broken and the bolt wouldn't retract. Luckily there was another door in the room to egress and was able to lock it for now!

My god, I was at a job yesterday. Customer had a broken hoppe, I youtubed some stuff and found a video you had from 4-5 years ago installing a HOPPE replacement… 😭 it didn’t really fix my issue but this video was what I needed. The profile cylinder at first wouldn’t retract the bolt back, nor would it come out at all. I managed to get the Profile Cylinder to pull the bolt back and forth like normal, but still couldn’t remove it from the mechanism. Of course once I got that done, the handle stopped retracting the latch. Cx just wanted the bolt w/ key to work so they could close the door. My lack of experience in these multi point systems really showed but I was able to come to some sort of solution. I just don’t know how the hell the profile cylinder will come out of that damn lock. It’s like the tail piece is hung up or something, no idea how they’ll get the HOPPE out when the cylinder is stuck where it’s at. Smh

I see Andy @Lockwoods doing these often. I did not know you would find them in North America.

I tore one of these apart on live a few months back. Same issue with the stripped gears. I really hate dealing with these in general lol but we do get about an order a week from Strybuc and All about doors..

Very helpful info. Thank you for that.

Thank you so much for posting this!

thanks jason never seen one of them thanks for sharing

On the other side of the pond we pretty much switched over to cilinder-operated MPLs instead of the handle operated versions. I guess the latter does haves its weak points.

typically I advise customers when these break to let me replace them with their single point variant when available. I then cut the entire old face plate and used it to fill in the routered channel on the edge of the door.

Great detailed video. Thanks

yes, there is graphite on my face 🤷‍♂️

Hi, have you come across these that don't have screws/not screwed into the spine of the door? I have that type in my patio door, and I wish to replace the whole lot, gearbox and sliders etc for a user servicable unit. There aren't any screws holding the mechanism to the door side though. There are only 2 screws that hold the interior handle to the door, thats all.

What is the best lubricant for the slider and the catches? I want to completely clean it and re-lube a gunked up mechanism..

I wonder if anyone can advise. We had a new wooden door fitted and a new multi lock mechanism fitted into it. The lock works well but with one small problem. On our door the key won't fully turn or lock the door after the handle is moved to the up position and released. The only way the key will work is by keeping the handle in the up position. This isn't ideal as locking the door is a two handed process instead of just one. If anyone can suggest a solution it would be much appreciated.

I had a spring go out in one. After a half hour of research. I learned these should be hated and avoided.

Great info -- Thanks for sharing

Nice Job And Diag.

What is the best lubricant for the sliding rail?

I have one that is stuck in the closed position. What do I do?

All geared up and no place to go...... Have a great day

I've heard of that type of lock but have not seen one .. If I by some chance run across one where can I find the measurement list and where can I order one to replace the old one ?? Also if I have any questions would it be ok to ask you ??? Neat video also... Thanks

hey man, i wish i knew about you sooner, i've came across one or more of these multipoint locks over the last week or two and upon doing research came to call them espagnolette? anyway id love to know if the name espagnolette even closely describes them and would love to give you props for your content!!!! keep it up. i've subscribed and looking forward to seeing what else you post. thank you !!!

So I’m not screwed, I’m unscrewing 😂

It would be nice if it was ACTUALLY a multipoint lock

how do I unlock my multi point shoot bolt back door it's stuck deadbolt want unlock

When the handle spins rather than change the hole thing costing $150 or more. Open it up and change the cam washer. Simple for a diy er

The 9 series is a pain to repair. The 8 series is alot easier to repair. I can testify that it's been made for easy upgrades

Have a three straight dead bolt door need knobs need to know what kind to get.

I have taken mine apart and with you could just buy the stripped gears.

My handle isn’t droopy, it just won’t let me turn the handle down at all. Any fix to that? Or still need to replace whole thing?

Hi, I have an Andersen series 400 inswing storm door. Where is best place to obtain a replacement multi door lock? Thanks!

Only came across these 2 times in 10 years. Pretty sure its a 3 point lock made by Baldwin? These locks, you actually have to take the door off the hinges, place the door on its side, then use a special tool to go up through the bottom to disconnect the 3 point lock.

I have an older Hoppe key and do not recall what it goes to. It is hexagon shaped at the top and larger than a house entry key. Does anyone know if this is a car key? Thanks!

On the multi-point lock gear assembly that strips out you mentioned 3D printing well, if you had the ability to 3D metal print which is expensive you could make multiple replacement parts. Just an idea.

how much would the tracking cost

These things suck, I work on these by the ocean and it can be simple as lubing all the points to get it working but for the majority the salt air kills these things.

What if door is stuck shut

nooooo