BRUTALLY HONEST | United Polaris aboard the Boeing 787-10 from Los Angeles to Newark

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Күн бұрын

Flying across the United States in style: in United's Polaris Business Class aboard the Boeing 787-10. Truly fantastic seats, with the catering leaving a few things to be desired though.
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FLIGHT INFORMATION
Airline: United Airlines
Aircraft: Boeing 787-10
Registration: N16009
Flight Time: 4h 40min
Seat: 9A
From: Los Angeles International
To: Newark Liberty
Date: April 2022
EQUIPMENT INFORMATION
Cameras used: Canon R6 (Canon 15-35mm F2.6 and Canon 35mm F2.0), Canon G7X Mark III, DJI Osmo Pocket
Additional equipment used: Rode VideoMic Pro+, Blue Yeti Podcast Microphone
PRICE BREAKDOWN
Total Price: EUR 521.34
Total Routing: LAX-EWR
Booked through: United Airlines Website
Cost includes: Polaris Ticket including two checked bags and free seat reservation
Booking made: January 2022
VIDEO BREAKDOWN
00:00 - Introduction
00:53 - Intro
01:15 - Getting to the airport
02:17 - Check-In
03:19 - United Club (Business Lounge)
05:09 - Boarding
05:45 - Cabin and Seat
06:56 - Taxi and Take Off
08:50 - Inflight Entertainment
09:37 - Amenities
09:56 - Breakfast Service
11:25 - Seat Features
12:33 - Pre-Landing Snack Service
13:03 - Approach and Landing
14:16 - Conclusion
COLLABORATION DISCLAIMER
This video does not contain product placements. The airline was neither involved nor informed about the production of this Tripreport. The ticket fare was paid by ourselves.
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Created: November 2022
GRAPHICS ATTRIBUTION
Seat Drawing in intro made by Aviation Volume
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CONTACT US
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#united #polaris #dreamliner

Пікірлер: 243

@Jimmy-Mc Жыл бұрын

I'm glad you finally mentioned it, but domestic first class in the US is so different from international because of the price difference. Even though a domestic flight can be as long as a transatlantic, it might be 1/4th the price for Polaris or Delta One.

@marcusyoung5440 Жыл бұрын

I’m glad I found your channel. I appreciate the attention to detail and the summary section. Looking forward to the next one! ✈️

@johnhaller5851 Жыл бұрын

On my last international flight (IAH->EZE), I never used any of the check-in services, as I was able to upload all of my data, including a passport photo, through the United app, and with only carry-on, did not need to check luggage. The IT capabilities of United are one of their key differentiators. Their Travel-Ready process makes keeping track of varying paperwork requirements for international travel easier, and any documents can also be updated. It also tracks the Covid paperwork, when required. It might make for some other useful content to compare the web sites and apps of different airlines if there are any important strong or weak points. When you changed flights, you probably could have done it in the app as well, or at least called an agent from the app, it was rolled out before this was filmed.

@samuelgonzalesjr7823 Жыл бұрын

Just so you know. When you taped this we were in the middle of covid service changes. Plastic cups, all in one tray delivery and pre-plated food were all because of Covid mitigation procedures. We are slowly getting back to pre-Covid service. Thanks for your business.

@jimbond8927 Жыл бұрын

Sadly, Covid-related changes which cut costs or required less crew effort seem to endure long beyond the epidemic itself.

@maxsaviation9512 Жыл бұрын

United got even worse after the pandemic

@flyingscot47 Жыл бұрын

I miss the pre-covid business class I flew Polaris Nov 2022 internationally and although it was a great flight I miss the sundae bar etc--maybe when I fly to Berlin in 2023 it will have returned :)

@RobR7499 Жыл бұрын

Enjoy these episodes very much!. Keep it going!!.

@RVPartsGerald Жыл бұрын

Thank you for the tutorial on Polaris entertainment screen. Have been on Polaris class a few times. The cabins are great. Service has declined since 2020. On our last trip we checked out the Polaris lounges at Heathrow and Ohare. The food was much better than what was served on board.

@javianjohnson8746 Жыл бұрын

My home airport is EWR and I make trips to LAX. The United terminal there (and EWR) is so nice and spacious. Definitely is comfortable to move in

@REFEREEMOUSE Жыл бұрын

I did the international long flight from EWR-JNB. I fell in love w/ the Polaris Lounge which mimics the Business Class. Worth it on long flights.

@michaellatta Жыл бұрын

We flew Polaris Denver to Honolulu. It was very nice. Way better than the business class we had this year with the old 2-4-2 seats.

@andrewyoung3299 Жыл бұрын

I'm doing this on Sunday, but back in economy in 51C. Thank goodness I'm on the left too, those views look stunning of LAX and Manhattan 🤩

@narabdela Жыл бұрын

Most USA airlines have a terrible reputation. It's good to see that United is making an effort to change that perception.

@Yooshist Жыл бұрын

United Polaris on international is actually really good. I thought it was better than Lufthansa.

@casondean8271 Жыл бұрын

Yeah. But personally, I've had horrible experiences on united, and worse on American. Delta and Jet Blue are my favorites

@casondean8271 Жыл бұрын

Like I've been on transcontinental pre-covid United flights, and no meal was served and here wasn't an IFE.

@werewolflover8636 Жыл бұрын

Never had a bad flight on Delta but plenty of Euro airlines! Delta has also never disappointed me with their high end products, it’s plenty of room and luxury for what I’m looking for and it’s a lot cheaper than many others!

@maxsaviation9512 Жыл бұрын

United is actually a terrible airline, fly them more than once then you will realize

@chromebomb Жыл бұрын

I'll be doing this soon cant wait

@allaboutaviation787 Жыл бұрын

Great video and very good business class product for a domestic flight

@GenkisTravels Жыл бұрын

Breakfast has always been a weak spot for the big US airlines (it's usually somewhat bland and pipping hot). The last breakfast I had in United Polaris were Waffles, which was surprisingly good (and very sweet).

@johniii8147 Жыл бұрын

People generally say that about breakfast on most airlines.

@Originalman144 Жыл бұрын

They offered a Denver Scramble on Polaris recently. Was quite good.

@maxsaviation9512 Жыл бұрын

United’s breakfast in Polaris my last 3 flights was cold and tasted the worst

@ScottishAustralian Жыл бұрын

Great to see you getting to experience some Business for a change David! I love your dedication to primarily reviewing Economy, but your no-nonsense approach to reviews works really well in Business Class as well and it's great to see one done in the Brutally Honest series.

@allenmegane Жыл бұрын

wow wow thank you for the wonderful video..

@sadmannafizchowdhury Жыл бұрын

3 weeks and still waiting for the next week, David! we are waiting. We know good things take time. And your videos are great. We can keep waiting.

@torgeirbrandsnes1916 Жыл бұрын

Have any of you gotten any Feedback from a catering dep or inflight managers about, food, seats, service or What not? My father was the dir. Of inflight service for a now defunct airline in Norway and he always said: It does not matter if we serve food and drinks, people will always complain.

@The-Car-Vault Жыл бұрын

I LOVE THE AWAY AMENITY KITS SO CUTE SMALL SUITCASE

@geby590 11 ай бұрын

I flew from Denver to Frankfurt in June, seating in Polaris Business class, it was a great experience for sure:) A stunning service and a very kind crew on this flight:)

@nancies1991 Жыл бұрын

United Polaris has been a consistent and excellent product. I have flown Emirates business as well as first. BA both products and I find UA to be a solid competitor on its Polaris product.

@LeanderTravels Жыл бұрын

I’ve done the LAX-EWR flight in Economy in May. Also on the 787-10 but it was the red eye flight. Great to see how it would’ve been in business.

@jonasmcrae2 Жыл бұрын

I flew Polaris recently from London to Chicago and damn it is very different to the domestic service! The food, the drinks, plates, cutlery, amenity kit, everything!

@johniii8147 Жыл бұрын

OF course it's very different. This is a domestic flight. Nothing unexpected.

@maxsaviation9512 Жыл бұрын

Don’t brainwash people, this airline is terrible

@barrydonelan4284 Жыл бұрын

Great video and a fantastic product.

@egenesis1 Жыл бұрын

Flew Polaris for the 8th time this year. I think the free upgrade for status holder and what not has brought down the quality of the business class, specially on international flights. United needs to auction off the remaining business class rather than doing free upgrades. I will likely move to Turkish/Lufthansa for east bound and Singapore/Cathay for westbound going forward.

@ryanfrisby7389 Жыл бұрын

Excellent review as always David!😸

@Jubxo Жыл бұрын

Been to the lounge in June, it was a really nice and elegant experience.

@Trojan0304 Жыл бұрын

Like the details, will use this in future business

@javianjohnson8746 Жыл бұрын

13:04 that NYC skyline is everything man 🔥

@itloads Жыл бұрын

The narration videos are the best!

@gguido7542 Жыл бұрын

Plastic cups are for use on the ground and regular glasses for flight service

@franklinloo2160 Жыл бұрын

I love the POLARIS seats. Very nice. ❤️❤️

@hassanbadr8997 Жыл бұрын

Love these brutally honest videos

@user-ez3hd1yt7m Жыл бұрын

Flew on it from madrid to Denver. I thought it was great. Flew lufthansa on the way there and i thought it blew lufthansa away. I liked the privacy and storage space. Definitely nice to see the upgrade United is trying to make

@maxsaviation9512 Жыл бұрын

Don’t let them fool you, fly another real airline instead of that corrupt airline

@rezaalan3991 Жыл бұрын

Great flight

@CO84trucker Жыл бұрын

I've got an upcoming trip to Europe this spring and I'm currently booked in United premium plus between DEN & FRA. I'm kinda tempted to upgrade to Polaris for the overnight flight to Deutschland!

@maxsaviation9512 Жыл бұрын

Upgrade to another airline! You will never fly united after that

@GovindYaswanth Жыл бұрын

I love the intro... The music is great

@uhhhwhat918 Жыл бұрын

Loving it David, but Gate 76A gives me a little creep as my flights always depart from Gate 76A.

@pete84101 Жыл бұрын

my experience with United Polaris was pre-Covid in 2019, LAX-NRT on a 787-9, Polaris class was a 2-2-2. I can tell you that the Polaris lounge in LAX was premium. Made a phone call in one of the private booths-vey quiet so as to not disturb the other travelers. Small section where you could sit and order off a menu. Overall just very comfortable and relaxed.

@johniii8147 Жыл бұрын

The Polaris lounges are one thing United has done right. The onboard product no such much. You got one of the original CO configured 2-2-2. not their most updated Polaris hard product. Not surprising back in 2019. It's taken them years to upgrade the cabins.

@pete84101 Жыл бұрын

@John Iii in that same vein, I also rode on an old United 777 that was arraigned as 2-4-2 in Polaris.

@johniii8147 Жыл бұрын

@@pete84101 Probably not branded Polaris. That's one of their old 777-2A's they reconfigured for domestic service with the 787's coming on board. You see those a lot on them to Hawaii and hub to hub.

@jaydenaviation2974 Жыл бұрын

Just to note, lounge-wise, all their entry requirements are the same from JFK. JFK-SFO and JFK-LAX provide both departure and arrival lounge access.

@ericm2031 Жыл бұрын

They have stopped flying to JFK

@lotusupra Жыл бұрын

Just took the exact same flight and sat on 1A. The service was surprisingly great, seats were very comfortable, great IFE. The only thing that was bad about the flight was the food. The food is worse than most long haul economy food

@shoelady6457 Жыл бұрын

😁👍thanks for sharing!

@benbaran4517 Жыл бұрын

I was in the LAX lounge a month ago. I thought it was one of the best united clubs I’ve been in. The food options were much better than I saw here though.

@jameslyon3750 8 ай бұрын

Just flew United/Polaris 787 from Denver to Frankfurt. Food was wonderful, service good as well but I wasn’t terribly enamored with the seat layout. It seemed a bit claustrophobic and the layout a bit odd with storage behind you. My 6’2” frame really struggled to get comfortable in lay flat and I spent most of my time trying to sleep in a semi reclined position.

@ConversationStartersVideo 5 ай бұрын

We’re flying Polaris SFO to AUK tomorrow. Only way to find out!

@jeffdoyle7428 Жыл бұрын

I flew Polaris recently for the first time, from Denver to London and back. The seats are a definite improvement from the old business class, and in some ways are even better than the old, somewhat threadbare international first class cubicles -- although, a bit more cramped and not as much storage space. All in all I thought the seats and technology were terrific. Sadly, the upgrades don't extend to the flight attendants, which has been degrading for years. You point out that the meals (which have become pretty mediocre on international flights as well) could be improved at the expense of a little more trouble for the flight attendants. But that's exactly what they don't want. The entire flight experience was centered around the flight attendants having as little bother as possible. I noticed you got a pre-flight drink. That was not my case in either direction. The first attention I got was after the plane was in the air. They take your meal and beverage option, eventually bring that all on a tray. Once the gay is cleared they disappear into the galley seldom to be seen again until shortly before landing. Pressing the service button for, say, a coffee refill (because that's not likely to be offered otherwise) brings a clearly annoyed flight attendant. Want to keep your window open during daylight hours to help your circadian rhythms adjust? Don't count on it. They demand that you close them (or make them opaque, in the case of the 787) so that you'll go to sleep and not pose a risk of bothering them for anything. It's long been a shared joke among United international business/first passengers about the surliness of United flight attendants, but my experience on this last flight reached new lows.

@djtexas4993 9 ай бұрын

Sounds like you got a doozy on those flights! Pre-departure beverages should have been a must! I’ve had some truly wonderful and classy service on United myself, in Polaris (domestic) and in every other cabin as well.

@sergiolaurencio7534 Жыл бұрын

So if is domestic, that means you don't have access to the lounges? Cause I don't matter to already take the dinner, lunch, and breakfast in the lounge is that the case.

@keneferdinand9761 Жыл бұрын

Have been waiting for this video for long thank God it’s finally here David don’t disappoint… it’s simply aviation

@peterrisbergs7156 Жыл бұрын

I always take along my own food on a flight. You are allowed almost any food and as many 50 ml bottles of liquor as fit in a one litre plastic bag. Pour a small bottle of vodka into your orange juice and you will improve your flight experience.

@LMays-cu2hp Жыл бұрын

Thank you for sharing your transcon flight here! On those long-haul flights, Business Class is needed. It is similar to flying to Europe.

@LMays-cu2hp Жыл бұрын

It looks like there was a renovation to the concourse area there. I have not flown into LAX for a few years now.

@LMays-cu2hp Жыл бұрын

I miss after taking off that there are a couple of left turns over the ocean to come back over LAX. On a good clear day you can see Catalina Island and that is nice...

@lewpaul6310 Жыл бұрын

Flew from LA to Sydney on Polaris and the service was so rushed, i felt like the crew was rushing so they could sleep. They also did not have enough bed mats for everyone in business class. Other airlines business class is much better overall.

@islesfan24 Жыл бұрын

I live closer to Newark Airport therefore United is my go to carrier. Really enjoy using them, hope to see the airline continue to improve its product for domestic routes

@maxsaviation9512 Жыл бұрын

They won’t, I’m sorry you have to fly out of EWR and I hope you can fly another real airline.

@blitzkrieg634 11 ай бұрын

@@maxsaviation9512bruh really thinks Delta and American are good alternatives

@EETNplanespotterRobi Жыл бұрын

Beatiful video, can you review Nordica new A320 or just Nordica CRJ-900? Thank you!

@gunvaldsandhaland7757 Жыл бұрын

I Have not flew on the B787-10 yet.Like the cabin on DELTA A330 NEO And A350 Better.Great work

@phillipmaguire4671 Жыл бұрын

I do entirely agree about the meal on the flight. If they served that up on a fresh plate in the galley, it would have made all the difference to the presentation on the table. Small personal touches like this would certainly elevate the experience when you pay extra for first class. This extra effort would be little to no cost to United itself... only a little extra work for the flight attendants.

@alyonapetrova694 Жыл бұрын

This was a “BRUTALLY HONEST” review!❤❤❤

@basnetgl Жыл бұрын

Were there other options for the pre-arrival snack?

@vigodrakken7916 Жыл бұрын

I flew Polaris on Oct 22 Heathtrow to LAX, Paid $3,500 just for that segment, not Roundtrip. I wish I had listened to my Gut and booked a different flight. Food was like TV dinners, very few good movies.

@AATMR Жыл бұрын

In just 3 months I’m going on a 787-10 from Heathrow to O’Hare, then 2 weeks after Dallas Fort Worth to Heathrow in an A380

@danielkavan2228 Жыл бұрын

Having flown United Polaris between the US and Australia, I pretty much agree with your review. The seat is good and the Saks Fifth Avenue stuff is nice, but the catering is embarrassingly bad (poor quality and insufficient amounts) for a flagship long-haul product. Having said that, based on my visit to SFO, the Polaris lounges are EXCELLENT.

@andrealauer4493 Жыл бұрын

This experience does seem to send mixed messages 🤷‍♀️ Quick & easy check in/security, then (depending where you're going) having to wait at a crowded & uninspired gate. State of the art plane and hard product (if you don't get an equipment swap) then you get juice in a disposable cup.

@johniii8147 Жыл бұрын

It was also laughable to hear him say how "easy" LAX is to get in out of. I've NEVER heard that.

@djtexas4993 Жыл бұрын

Plastic cups are used for the Pre-flight drinks only, for some reason. In the air it’s real glass and real cutlery.

@elaidosalles7437 Жыл бұрын

very good

@ag6371 Жыл бұрын

They used to operate 767-300ERs and 777-200(non ER)s before. Now they operate 787-9s and 787-10s

@ElectricGalaxy Жыл бұрын

They still use 777-200 on LAX EWR I think, or is it the 777-200ER,

@sergiolaurencio7534 Жыл бұрын

The 777 Polaris is very good

@johniii8147 Жыл бұрын

They still operate all of the above. Aircraft types rotate on such routes as long as they have the lie flats.

@olenakasseeah5105 Жыл бұрын

Hey can you try Korean air 's Boeing 787 or Airbus a220 please 😁! Love your videos by the way!

@ag6371 Жыл бұрын

7:20 That 777-300ER

@ZBGregory Жыл бұрын

That shot of LAX from above, I actually said, "Wow".

@EpicSlug Жыл бұрын

This might be confusing to those just finding the video but this is not polaris. Polaris is international business class. This is domestic first class service, you are just on a 787 so your in the polaris cabin but it is not polaris service. Domesic first tickets are substantially cheaper than international business class so they don't get the same level of service. The 787's just do these transcontinental routes during the day before or after their international hops to europe or asia as otherwise they would sit on the ground at Newark or LAX for 6-9 hours. These 787's typically fly a zig zag pattern. An example service pattern would be Newark - London - Newark - Los Angeles - Tokyo - Los Angeles - Newark - London - Newark - Los Angeles and so on.

@Edokun90 Жыл бұрын

i liked just based on the opening.

@Aguuuu22 Жыл бұрын

i literally just want a layable bed. and its a 10/10

@anonymepizza7515 Жыл бұрын

Everytime I see that intro, I think : WOW

@lzh4950 Жыл бұрын

0:35 Meanwhile Singapore Airlines used to call their business class "Raffles Class" likely named after Sir Stamford Raffles, who's recognized as the country's founder (when he decided to establish a British colony there in 1819) & also seen as a byword for excellence (he founded Raffles Institution, one of Singapore's top secondary schools & junior colleges (or what we call middle & high school)), though that might be slightly controversial since he's also been negatively associated with the colonial government's opium trading business too

@markkeeney7857 Жыл бұрын

funny to me when intra-euro business is coach with the middle seat blocked, a meal and a basic lounge access

@wisetour4ever Жыл бұрын

Much better than before but still just so so

@the.abhiram.r Жыл бұрын

could it be? is- is united airlines actually becoming good again?

@vuho2075 5 ай бұрын

Did you know if the United Club @ LAX have showers?

@djeyam556 Жыл бұрын

I definitely love the new intro😂😍👌

@dica7684 Жыл бұрын

I flew UA for the first time IAD-MUC and meals were awful. New aircraft and great crew though

@portcybertryx222 Жыл бұрын

Both United and Delta are mak ng an active effort to change the perception of Us airlines

@Canleaf08 Жыл бұрын

I can strongly recommend to buy Premier Access and a day pass for the club lounge when using United in Eco. And the safety video is gold.

@congresssux9766 Жыл бұрын

What’s premier access? Early-boarding?

@LeviRamsey Жыл бұрын

I was under the impression that United didn't market their domestic premium services as Polaris but as "ps - premium service" (relative to domestic first class) - unlike Delta and American which brand their premium transcons the same as the international business class (Delta One/Flagship Business).

@johniii8147 Жыл бұрын

The SFO/LAX transcon are the exception with branding. PS branding was discontinued years ago now.

@zigzaag7325 Жыл бұрын

Gotta love that strawberry yawgurt

@aayushmanacharya1808 Жыл бұрын

When are you going to fly Biman Bangladesh from YYZ - DAC?

@bossfight6125 Жыл бұрын

You should make an intl trip report in united business class

@johniii8147 Жыл бұрын

That would certainly be the better judge of Polaris than a domestic flight.

@tuolumne9 Жыл бұрын

The bulkheads have 4x the footwell space.

@the_bleu_ice_baby Жыл бұрын

❤❤

@jellybean8167 Жыл бұрын

I wanna be `Brutally Honest´, you are now `Top of the League´ in your field of aviation videos in my honest opinion. Well done to you!.

@e5b7-wr811ouhih Жыл бұрын

Here's my take on brutally honest review of United Polaris: Since COVID they got cheap. They were good during the first few years but now I feel as if everything is meticulously calculated..

@pilot35gb79 Жыл бұрын

Niceeeee

@flyingdentist Жыл бұрын

nice

@pinkasteriodea3480 Жыл бұрын

Jetblue’s mint class could rival it in the transcontinental service

@johniii8147 Жыл бұрын

In some ways yes, in some ways no. JB has no lounges and limited frequency. Food is better no doubt but those seats on their 321s have their drawbacks as well.

@pinkasteriodea3480 Жыл бұрын

@@johniii8147 yeah that is a fair point

@maxsaviation9512 Жыл бұрын

JetBlue is better since they have WAY better service, food, and seats

@MelvisVelour Жыл бұрын

In May 2022, we were flying back and forth from DFW to Reykjavik and got to "experience" the Polaris lounge in EWR and weren't impressed. Yes, there are some amenities such as the showers but otherwise, we found it to be a warren of gloomy spaces with the food on offer not being very different than what we'd have gotten at the standard business class lounge. The staff were wonderful and very helpful as there was a significant delay in our departure from EWR to DFW and they kept us up to date on what was going on.

@ekuche8335 Жыл бұрын

I have flown Polaris over 20 times as well as other airlines business class. Polaris is by far the best usa business class and top 10 business class product in the world especially including the amazing Polaris lounges…. Take it from people who fly it more then once haha

@ljacobs357 Жыл бұрын

I only flew Polaris class last month and didn’t find it any better than Delta or KLM, Arline’s I usually fly. My problem with United is consistency.

@gracemunich1476 Жыл бұрын

top 10 in the world? gotta be kidding. Try Qatar, Singapore, Qantas, Emirates, etc. Get out and travel outside the usa.

@ljacobs357 Жыл бұрын

My issue with United Polaris is consistency of service.

@samroy5967 Жыл бұрын

6:56 I remember that UNITED safety video. They came up with a great concept showing the airplane safety features from different parts of the world, all to the music by great American composer George Gershwin in the background However iI was surprised to see the final scene of the safety video set in China United is a US carrier. Their hubs are in NewYork, Washington, Chicago and SanFrancisco It would make more sense to finish the safety video from one of these cities instead since all of these cities have iconic landmarks which could’ve been shown in the video Just saying...

@ant2312 Жыл бұрын

787 Crampedliner

@nyrubin Жыл бұрын

I had no idea that business class was as cheap as it is, I been traveling to South America for years now paying 1.4k on average for flights, not knowing I could’ve paid 1k more on a Polaris business class and sleep the 7-8hrs trip n not lose a day 🤦‍♂️ thanks for making this video

@maxsaviation9512 Жыл бұрын

Take another airline, avoid United at all costs no matter the price!

@os4908 Жыл бұрын

❤🇺🇸

@_Erogaki Жыл бұрын

I hope you can do Starlux next.

@spinalcrackerbox Жыл бұрын

UA Platinum & 1K Elites are 😡 that UA is selling Polaris for so little, denying them an upgrade. I wonder how much economy was? Would be great to include this in the future. They spent about $10 on food here & on top presented it sloppily, quite disappointing. Another great review, though.