In this video, we're diving deep into building a Unified Customer Experience (UCX) for your business. We'll break down the process into four easy steps to help you create a cohesive customer journey, grow your brand, and reduce agent turnover.
Join Jake and Stan, our UCX navigation expert, as we tackle the challenges of disparate systems, silos, and channels.
We'll cover:
What a Unified Customer Experience is and why it's essential
Conducting a UCX Audit: mapping touchpoints, identifying channels, and evaluating performance
Creating a vision for your brand experience, developing personas, and prioritizing channels
Building a robust technology stack to support your UCX strategy
Discover more about how Nextiva's AI-driven contact center platform can streamline your customer interactions and elevate your service: www.nextiva.com/blog/what-is-...
00:00 Introduction
00:43 What Is Unified Customer Experience?
01:10 How to Build a Unified Customer Experience for Your Business
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