Bypass USE SETUP CARTRIDGES message on HP Officejet 6978, 6962, 6968, 9015 Printer

Рет қаралды 223,253

4 жыл бұрын

This happens a lot on many HP printers when you buy a printer from a returns lot, there is a good chance someone returned the printer without setup cartridges. Then, the printer will not work unless you put the SETUP cartridges that came with printer are not installed. Well, this is how to clear that message and let your printer do the printing with standard HP or remanufactured cartridges. And if my pronunciation of the word "cartridges" annoys you, bear with me. It annoys me as well. Haha. Enjoy the video. Subscribe to our channel ‪@303electronics‬
NOTE: In some cases, the Support Menu may not appear, which is not a big deal. Just remove the ink cartridges, restart printer, try pressing return key four times, if that doesn't work install your used or standard ink cartridges and try again.
This tip works with many HP printer models, some of which are:
HP Officejet 6978, 6962, 6968, 6950
Officejet Pro 6830
HP PageWide 57750dw, 57750, 477dw,
HP OfficeJet Pro 7740
HP OfficeJet Pro 8035, 9010, 9015
Please like this video, subscribe to our channel, share it, and have a great day!

Пікірлер: 387

@zyzzer 4 жыл бұрын

For anyone who happens to have an HP 7155 (where there is no OOBE option) I found the solution to this error message - hit Home button, then Back button twice, then Home button (nothing changes on the screen so you just gotta go with it...). Open the lid, take out both cartridges and close it. It should error saying "no cartridges found" or something of the like. Open the lid and put the cartridges back in. Printer will run diagnostics and print a test page if it worked right. Why some printers require this extra step is beyond me but it's annoying....yet now I have a pretty slick WiFi printer so I'm happy :)

@303electronics 4 жыл бұрын

Awesome! Thank you so much for the input. I have highlighted your comment and I'm sure it will help many! Have a great weekend!

@goki2462 3 жыл бұрын

You're a lifesaver ! It worked on my HP OfficeJet Pro 8210. Thank you very much man! I had crucial work and you just saved me!

@WILLISTUK 3 жыл бұрын

You are an absolute star. Thank you for posting this. Stupid HP!!

@shonya4142 3 жыл бұрын

Thank you so much, it worked with my 7255! :)

@MrDetroithombre 3 жыл бұрын

I can't even get to the home button because of the stupid error screen. Please, do you have anymore suggestions?

@aleksandermarez3359 2 жыл бұрын

Bless ur soul, was struggling with this for MONTHS after getting my 8035, you are an absolute legend 👏

@303electronics 2 жыл бұрын

Glad it helped! You're welcome! Have a great day!

@Nitrogenb 3 жыл бұрын

Just bought the same printer, had leftover Ink for previous printer. This worked perfect. Thanks!

@sboss77036 3 жыл бұрын

Brilliant work! Be aware you are still saving HP AIO users a lot of anguish. These kind of user tips are way to hard to find on the HP support site and are not always very clear.

@303electronics 3 жыл бұрын

Thank you so much for your kind words. Have a great day!

@andreaparish8523 3 жыл бұрын

this worked for the brand new 8035 I just purchased that didn't come with setup cartridges. Thanks so much!

@303electronics 3 жыл бұрын

Thank you very much for sharing. Have a great weekend!

@janetregazzi7735 2 жыл бұрын

@andrea parish i have the same one I don’t know how to do it

@alfredhughes8765 Жыл бұрын

Thank you for the video! It was awesome and very instructive! I had to setup a new HP 6978 today that was a factory warranty replacement. It did come with the setup cartridges, but because of a massive problem with instant ink (Instant Ink on cartridges) gouging me for service, I didn't want to use them, and I prematurely threw them away not knowing I might need them. I did have regular ink and used those. After a couple of tries, it worked perfectly! Thanks.

@elloo2683 4 жыл бұрын

Thankyou so much for doing this video!!! I used it on my HP 6950 🙂

@katieboomboom 6 ай бұрын

I had trouble getting to the home menu, the trick for me on the 9015 was doing this with no cartridges in it at all. Thank you so much for your video. You were more helpful than 3 hours worth of phone calls to 3 different HP reps. I asked them several times to send me set up cartridges and they just kept mailing me more ink. Finally I talked to somebody and they said they were not able to send me set up cartridges at all. So basically HP had no answer for me. I even talked to tech support on a live video chat and they couldn't figure this out. If he would have just told me to take out the cartridges it would of worked.

@303electronics 6 ай бұрын

Yeah, exactly what I had a problem with. You cannot get set up cartridges anywhere. 🙄 I'm glad I was able to share this with you so we can all get moving along with our printing. 🙂 Have a great day!

@alexandradianna925 3 жыл бұрын

This worked perfectly for an Officejet Pro 6830 which was gifted to me NIB but missing the setup cartridges! Thank you so much!

@303electronics 3 жыл бұрын

You're welcome! Thanks for the feedback!

@CyndeeStonekingKelley Жыл бұрын

Wow! I have a never used Office Jet 6975 (bought at Sam's) a couple of years ago. I read the comments and realize I may have trouble with this model but it is nice to think there may be a work around. There was no problem with your pronunciation of cartridges, BTW. Thanks for posting the video.

@303electronics Жыл бұрын

🙂Thank you so much for the feedback. Have a great weekend!

@ovidioturcios33 4 жыл бұрын

Thank thank you, your a life saver my friend God bless you. My new printer HP 6969 is working perfect.

@robertosanchez-nc5ry 4 жыл бұрын

It does work, I used on my hp 8025. Thank you!

@missbloomsbury 2 жыл бұрын

IT WORKED! Thank you. I've been 3 hours trying to sort this. Will know where to come in future!

@303electronics 2 жыл бұрын

Thanks for sharing and for your support, I'm glad you got it fixed. Have a great day!

@wandas791 4 жыл бұрын

Thank you SO MUCH!! Worked for my HP 6968!!

@elliesa1616 2 жыл бұрын

Thank you for sharing this. It saved my brand new printer with faulty SETUP cartridges.

@303electronics 2 жыл бұрын

You're welcome. Thanks for the feedback . Have a great day!

@ahmedelshafie6280 2 жыл бұрын

This is 2021 and I used this video as instructions for the used printer officejet 8035 that I bought and it worked thanks for this video.

@303electronics 2 жыл бұрын

That's awesome!!! Thanks for the feedback! I'm glad you got it fixed!

@renehoyvik 3 жыл бұрын

Thanks! Worked on another model as well. Saved me alot of trouble after a seller took the ink out of the box of a new printer because we were sold out of No.963 >

@Electrolandgh 4 жыл бұрын

Well Done, and thank you so soo much, you saved my day!!!!

Жыл бұрын

Thank you! Worked like a charm on HP 477dw.

@littlegaskin7600 3 жыл бұрын

2021 and this worked like a charm, thanks so much 💪🏾😁👏

@303electronics 3 жыл бұрын

You're welcome! Thank you very much for the feedback! Have a great day!

@dianawood5203 3 жыл бұрын

I wish I had seen this video before I pulled out all my hair!! Thank you much, you made it a piece of cake!

@303electronics 3 жыл бұрын

Thank you so much for the feedback! Im glad we were able to help. Have a great weekend!

@QuiznosBear 2 жыл бұрын

Works a charm for 9010 series too Thanks for posting!

@303electronics Жыл бұрын

Thank you for sharing! I'm glad it worked for you as well.

@rickyb2654 4 жыл бұрын

Excellent thanks - works on the 8710 too - Much appreciated

@303electronics 4 жыл бұрын

Awesome! Thank you for sharing. It will be helpful for people who have 8710 printers.

@hollycampbell3412 Жыл бұрын

Thank you!! I’ve been trying to solve this problem for so long!!

@aubapyevrah 2 жыл бұрын

the setup ink cartridges for our hp officejet pro 7740 were misplaced, this workaround worked flawlessly!!! ...thank you!!! 😁

@303electronics 2 жыл бұрын

Glad it helped!

@Direct-Sounds 4 жыл бұрын

It also worked on a HP Photosmart 5520 by pressing: Back, Home, Back, X, Back to access the support menu.

@catcrazy9975 2 жыл бұрын

Worked like a charm! Thank you!!!

@heididuty3010 3 жыл бұрын

Your video is an amazing resource! Thank you so much and Happy New Year! :)

@303electronics 3 жыл бұрын

Thank you very much!!! Have a happy new year!!!

@sherrwarren-clack4496 4 жыл бұрын

Saved me too! Worked on my HP Officejet Pro 8715. Thank you soooo much!

@jd-tc9ji 2 жыл бұрын

How did you do it? I have an 8715 and can't find a specific video for this printer. Please help my friend!

@waynetripton6595 11 ай бұрын

You are a life saver. Worked on HP 8028 also. We wasted $100 on new cartridges we thot we needed. Wish we had found this earlier. Keep up the good work!!!!

@kevyNova123 2 жыл бұрын

WORKED!! Thank you very much, this fix was hard to find.

@drea9613 3 жыл бұрын

It worked. Awesome post! Well Done! Thank you so much, you saved my day!!!! Got me out a jam.

@jimh2061 3 жыл бұрын

Thanks for the tip. Just saved me a lot of aggravation.

@coyuca23 4 жыл бұрын

A real life saver! Thanks!!

@303electronics 4 жыл бұрын

You're welcome! Have a wonderful day!

@theriddler9963 4 жыл бұрын

Thank you very much for this valuable information.

@abrahamlara8282 4 жыл бұрын

Genial! muchas gracias. Después de 4 semanas de no poder imprimir y un infinito chat de soporte de HP, no pudieron solucionarlo, incluso enviándome nuevos cartuchos por garantía. con éste breve video solucioné el mismo problema en mi impresora HP OfficeJet Pro 7740

@303electronics Жыл бұрын

I'm glad it worked for you! Thank you very much for sharing this information. Have a great day!

@genevieverey433 2 жыл бұрын

Thank you so much, it has worked with a Officejet 6950!! HP support was useless and they have even disabled my warranty whereas it was still active (but It was a return product)

@303electronics 2 жыл бұрын

That's awesome! Glad it worked!

@smbrooksus 2 жыл бұрын

I knew there had to be a way. Thanks very much for sharing your knowledge.

@303electronics 2 жыл бұрын

You bet! Happy to share! Have a great day!

@my3zzu 4 жыл бұрын

Cheers mate. It worked on Hp 6950.

@alexandramacatangay5551 3 жыл бұрын

This worked for my HP 8210! Thank you!!!

@303electronics 3 жыл бұрын

That's awesome. Thanks for sharing. Have a great weekend!!!

@mirandar4608 Жыл бұрын

worked like a charm!!! Thank you

@cpassuel9857 4 жыл бұрын

Thanks a lot. It worked on a HP Officejet Pro 6970

@nabilallouche8945 2 жыл бұрын

How do it ? I try but didn't work

@judysalas3678 4 жыл бұрын

This video is very helpful. I, too, bought a returned HP officejet pro 6975. I've only got one problem - from the get go the little bluetooth blue light on the screen of the printer does not flash as your does so I can't get to the first step. Any ideas? Thanks.

@lauracalderon8120 4 жыл бұрын

Thank you for post this video, it helped me...

@303electronics 4 жыл бұрын

That's awesome! I'm glad it did. Have a great evening!

@tarynpulver9251 2 жыл бұрын

THANK YOU. This just solved the problem I had with my HP OfficeJet Pro 8025. I set it up months ago & it was working just fine til one day I found a blue error screen. Restarted it, unplugged it, just to find this stupid "Use SETUP Cartridges" message. I obviously do not have these "setup cartridges" anymore (actually never had them, I received the used printer from a family member) so I was very annoyed.. So Thanks!!

@303electronics 2 жыл бұрын

I'm very glad this was helpful for you. Thank you very much for the feedback! Have a great day!

@MaddieKetchum 3 жыл бұрын

Omg thank you so much!!! 😭 you have saved me from a headache!

@303electronics 3 жыл бұрын

You're welcome! Glad I did! 😃😃😁 Enjoy your day!

@MaddieKetchum 3 жыл бұрын

@@303electronics you too 🙂

@katystone3094 3 жыл бұрын

Thank you soooo much for this!! It fixed the problem!!

@303electronics 2 жыл бұрын

I'm glad it did! Thank you very much for sharing. Have a great weekend!

@krisalverbenzon471 Жыл бұрын

Awesome! This also works on HP PW 57750. Thank you.

@303electronics Жыл бұрын

Thank you for sharing this information. I'm glad it worked for you. Have a great day!

@heloisecarnoy5312 4 жыл бұрын

You saved my day

@303electronics 4 жыл бұрын

Thank you so much for sharing! I'm glad it worked! Be well!

@syafiqnordin6865 3 жыл бұрын

may i know, how you do it?

@geminidrums5530 2 жыл бұрын

Thanks so much for this video it works for my grand baby in college

@303electronics 2 жыл бұрын

You're welcome! Thanks for sharing, I'm glad it worked.

@jimcheng2164 4 жыл бұрын

works to my surprise you rock!

@303electronics 4 жыл бұрын

Awesome! I was very happy when this trick worked for me as well. Have a great day!

@sunnycooper3976 2 жыл бұрын

Awsome!! Could not see any of the options to the left! Great help

@303electronics 2 жыл бұрын

Thanks for the feedback. Have a great day!

@denat16 4 жыл бұрын

Thanks, worked on my HP Officejet 8028, bought the display model at Costco.

@vhscollector 3 жыл бұрын

I have an 8028, but it doesn't have the touch buttons for the menu or "back," not sure how you got it to work...

@lindapack6895 3 жыл бұрын

@@vhscollector we’re having the same issue with our 8028. How did you get yours to work? Thanks.

@the_andievillar 4 жыл бұрын

Worked! Thanks

@nomad3189 4 жыл бұрын

Awesome post! got me out a jam. Thanks

@lindawhite3536 2 жыл бұрын

I cannot believe this worked!!! I was on the HP Chat line for over an hour and by the end of the conversation they said they were going to mail me a new starter cartridge in a few days :-(

@andyjavier1 2 жыл бұрын

THanks for the video!

@lookingevercloser 3 жыл бұрын

For HP 6220, remove cartridge, unplug, plug and hold HOME button, new firmware was downloaded (you need to connect the printer to the network through HP Smart app), once new firmware is installed, prompt will indicate no cartridge installed. Turn it off, and re insert cartridge. Turn it back on, it should calibrate the inserted cartridges and message will say Original HP cartridges installed

@303electronics 2 жыл бұрын

Thank you very much for the advice!

@Rasik24 Жыл бұрын

thanks, i tried this on my hp 6220 and nothing happened. can you tell me step for step of you did the procedure?

@matej8487 2 жыл бұрын

Wow i was about to return my printer..thank you Sir for helping me out

@303electronics 2 жыл бұрын

You're welcome! Thank you for sharing. Have a great day!

@JUPITERUSUS Жыл бұрын

Thank you for getting back to me with the details requested. Could you follow the steps mentioned below- 1. Touch the Home button once, then the Back button twice, then the Home button once. 2. Open the ink cartridge access door, and then close it. A Load Paper message displays on the control panel display, and the printer begins initializing. 3. If the initialization does not begin, repeat steps 1 and 2 until it does. 4. Follow the prompts on the control panel display to complete initialization. Let me know how that goes for you. 😊

@303electronics Жыл бұрын

Thanks

@JUPITERUSUS Жыл бұрын

@@303electronics work for you ?

@ludwig-777 6 ай бұрын

thank U sooo much! me was given an 6830 in new conditions, but without SETUP CARTRIDGES... now i have a new printer

@303electronics 5 ай бұрын

That's great! Thank you so much for the feedback. Have a great day!

@cgrapeape93 Жыл бұрын

Thank you this video was helpful 🙏🏻

@Kwilson8929 4 жыл бұрын

Thank you 🙌🏽

@cupcakeman4371 4 жыл бұрын

thank you ur the best

@missiecutegirl Жыл бұрын

GOD BLESS YOU FOR THIS KZfaq VIDEO!!!!!!!!🙏🏿

@laurendolan2185 3 ай бұрын

Use these steps for my boyfriends HP ENVY inspire that he couldn’t figure out and it’s working!! Thank you so much for the extra girlfriend points 🎉🥳

@303electronics 3 ай бұрын

Smart move 😉! Thank you for sharing. Have a great day!

@maestro300 3 жыл бұрын

Thank you! This worked on another model o was trying to get to work.

@1863pelham 4 жыл бұрын

Thank you! Worked great!

@303electronics 4 жыл бұрын

Great! Thank you for sharing!

@safeenaaslam1562 2 жыл бұрын

Thank you so much for sharing

@303electronics 2 жыл бұрын

Thanks for watching!

@angleturner Жыл бұрын

HP 8025 office jet pro…. It worked !! Thanks !!

@303electronics Жыл бұрын

That's awesome! Thanks for sharing! Have a great day!

@ComputerLearning0 3 жыл бұрын

Excellent!!

@safaaIRAQ2011 3 жыл бұрын

Thank you so much , God bless you .

@303electronics 3 жыл бұрын

Thank you very much! God bless you as well!

@christopherfusco2778 4 жыл бұрын

Thank you alot

@leoren6363 4 жыл бұрын

thanks，it works now

@elonor 2 жыл бұрын

Thanks for the video :) Do you have any advise to solve the same issue on a XP 2100 EPSON printer ?

@303electronics 2 жыл бұрын

Hi. I haven't been able to do resets on Epson printers. I'm sorry.

@davidsancho1213 3 жыл бұрын

Thanks a lot. My HP 5520 is working perfect.

@303electronics 3 жыл бұрын

Awesome! Thanks for the feedback. Have a great day!

@303electronics 3 жыл бұрын

That's great! Thanks for the feedback. Have an awesome day!

@mikemotor-tom5474 Жыл бұрын

Thanks so much !!!

@NervysMitnick 3 жыл бұрын

Also worked with HP 6970. Thanks a lot!

@AgostinaVesco 3 жыл бұрын

How? I coundt done it with my 6970 😥

@NervysMitnick 3 жыл бұрын

I've done exactly what is on te video. Record what you're doing so I can explain u what u r doing wrong

@kasadoesstuff 3 жыл бұрын

it didnt work with me

@kasadoesstuff 3 жыл бұрын

i did every step correcr and it still has the same message

@tklyte 4 жыл бұрын

Thank you, thank you, thank you. I was about to toss that printer out the window. Worked like a charm.

@303electronics 4 жыл бұрын

You're welcome! Glad you can use the printer now! Thank you so much for letting us know it worked!

@user-lb2pe4ht1r 9 ай бұрын

THANK YOU!!!

@AgostinaVesco 3 жыл бұрын

Hi! Do you know how to do it on the 6970? I tried pressing 4 times the return bottom but nothing

@coryt888 4 жыл бұрын

Thank you

@JustTheToyStuff 2 жыл бұрын

Thank you!

@303electronics 2 жыл бұрын

You're welcome! Thanks for watching and for the feedback! Have a great day!

@JoramJozef 2 жыл бұрын

Bro thanks so much for this :)))

@303electronics 2 жыл бұрын

Any time! Have a great day!

@michelletaylor5833 4 жыл бұрын

awesome thanks! now to find out how to use icloud printing

@user-pk4hv2vk4m Жыл бұрын

thank you helpful video

@303electronics Жыл бұрын

Glad you found it helpful. Thank you. Have a great day!

@victorarhire311 Жыл бұрын

The best!!!

@melaniewiser708 4 жыл бұрын

I have an OfficeJet 5255. Do you know how to override the set up cartridges for this model? The printer screen has different commands.

@mhess427 4 жыл бұрын

I went into the support menu and reset the OOBE but when I turn the machine back on and go through the startup phase, I can't get past the install OEM cartridges screen. Do you have any advice?

@dylanfaulkner7659 2 жыл бұрын

Thanks just helped my mum sort her officejet pro 9015

@303electronics 2 жыл бұрын

Good work! Thanks for sharing!

@EliteLurker760 2 жыл бұрын

How'd you get it to work with the touch screen only?

@aaronjones5314 Жыл бұрын

I just did this to. Customers computer and it wored well thanks

@mikemotor-tom5474 Жыл бұрын

Thanks!

@mehmet284 Ай бұрын

thank you so much you are hero greetings from the netherlands

@303electronics Ай бұрын

Thank you very much!!! Have a great weekend! 🙂🇳🇱❤️🇺🇸✌️

@mehmet284 Ай бұрын

@@303electronics because of your intellecence i spent now 200 euro i called hp support they say buy new printer but after watching your amazing viedeo my printer works amazing tahnk you agaain for the help take care

@jeffreybagdon2692 Жыл бұрын

perfect...ive had my 6970 for a couple years all of a sudden it decided to make me set it all back up who keeps set up cartrdges haha

@talisahield6386 2 жыл бұрын

Happen to have a tutorial for hp deskjet plus 4100. We’ve reset it and now it’s a real pain.

@303electronics 2 жыл бұрын

I do not currently. I'm sorry.

@adinaclark3335 3 жыл бұрын

Tha shit works . Thanks😎

@truebeliever6437 4 жыл бұрын

help me override officejet 5741. do u know how i can use the stock cartridges to refill them with ink from a photocenter like costco?

@suebroomhead4628 3 жыл бұрын

will this work for using non-HP cartridges on and OfficeJet Pro 6978 as well. Bought some Office World High Performance and they are not recognized by the printer.