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00:00 Intro
00:24 Scenario #1
01:07 Scenario #2
01:46 How to handle documents
03:23 What is a Flat Cancel?
04:23 IMPORTANT additional tip
Today Kimberly walks through 2 scenarios where a customer may want to cancel their extended warranty. Follow the steps in this video to ensure you have your documents prepared and to confirm your cancellation.
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