That's because he hung up before that could happen. Also, I hope the writers or cast members take advantage of the fact that Melissa Villasenor and Sarah "Squirm" Sherman almost look alike (or at least have the same laughing face).

haha. yes that was a miss

That's coming after the land line goes in.

YES!!! 💯💯💯🤣🤣🤣

Always click “yes” to participate in survey. They will generally be faster and more accommodating to you. I learned that while working at AT&T. However when the survey starts, then just hang up.

As a former customer service worker for the cable company…100% truth!! 😂😂☠️

🤣🤣🤣

So I guess my plans to never buy a cable subscription is reasonable.

My God, my BP was rising w every transfer. So accurate.

Oh thank God you feel my pain!!! The only this ng you can do is pay your bill.....again and a again....

I've been getting 1-2 mails per week from Spectrum for the past 4 years I cancelled. It is just so embarrassing that these guys send this much mails. Maybe I should just save all those mails for about a year and find one spectrum office and just dump it all over their floor and see how they feel about it. 😂😂😂

@@beigefox6579 😅 I don’t know you but if it a spectrum retail store your targeting we aren’t the ones sending you that mail, but being remembered as that one crazy guy makes you day, It would make story to tell 😂

Lmfaooooooo😂😂😂😂😂

I get those all the time.

Can't you block them?

F as in 5G …

And you're lucky if they answer before your cell battery dies.

“Your call is important to us, and will be answered in the order that we feel like.”

"Your call is important to us, but not important enough to pay someone to answer it in a timely fashion. Please enjoy wasting part of your day to save us money, you work for us now, b1t3h."

😂

Love your pfp

I guess they couldn't have a sketch where we're watching him wait on hold for like 40 mins, lol

It could have used a little "30 min later" in between each person picking up. lol

Cecily could clearly have a career in waiting-queue announcements.

She’s one of my favorites because she can stay in character. She’s the “serious” type that is needed to keep a balanced cast

@@joebaumann1083 He could have started out like 30 years old and been 130 when it ended, everyone who can needs to ditch the cable companies in thanks to all the rate increases and lousy service they have dished out over the years, bury them deeper than Hoffa's bones.

Yeah they were awful for me and my mom to deal with too. We got a new plan and their service didn't work for my phone for six months (because it was a "special edition" or whatever). We called like 5 times and they kept making us do the inane factory reset stuff again and again. I refused. Glad I did, because it turns out they just needed to add my phone type to the network, which happened eventually. Horrible experience dealing with them because of their ineptness. I think my mom got brain damage from the ordeal lol

Spectrum is one of the most common internet/cable providers here in NYC so I wouldn't be surprised if a good portion of the writers had to deal with Spectrum at some point in their lives.

​​@@dublinbounder There is a very high chance that most, if not all, of the SNL writers get free internet and cable from Xfinity since Comcast owns both NBC Universal and Xfinity. Spectrum is a Comcast competitor.

They took cues from this sketch and thought of better ways to scam customers. Kids in school during Covid who needed internet service for remote learning were badly mistreated. I had to fight for service when they'd disconnect families for not paying a 300.00 reconnect fee. Filed BBB complaints and Spectrum got nary a slap on the wrist. A class action suit might effect some change, but I'm doubtful...

I'm sorry you feel down

Ikr. This one and "Lisa From Temecula."

crying bc u never see people being kind to each other online for no reason i also adore this sketch and watch when im feeling down@@Coryalan2

I'm sorry you feel down, may I interest you in 4 months of premium subscription?

Oh yes, and also, we appreciate your business and will be right with you (actually about 2 hrs later).

@Jordan Issaquah Thank you; I'll have to try that. Sarcasm has not been working.

Hahahahah

The robot always starts with "I'm an automated assistant and can understand full sentences."

Choose from the following menu....Select 6 if you would like to speak with a representative...We're sorrry but due to heavy call volume, yout approximate wait time to speak with a representative is....30 minutes. Or, listen to the entire menu selections, none of which apply to why you're calling, so you hit '"zero", hoping to get a live person to talk to, only to be told by the robot voice "Thank you for calling Comcast.....goodbye".

I can't stop laughing. 🤣🤣🤣🤣🤣🤣🤣

I'm sorry you had to deal with an unfeeling corporate bureaucracy on top of your father dying. That's just awful. And for the employee to offer HBO is just insensitive.

that is sad and hilarious at the same time.

When my dad died last year, my mom called the cable company to change the name on the account from his name to hers. They refused, and forced her to cancel his service and get a new, more expensive service package. She fought them for months, and finally just gave in. She pays close to $100 a month to watch local news and the Game Show Network.

@Maralyn, my stepdad just passed two months ago, and Verizon Wireless did the same to my mom. It took five family members over a month to get her straightened out, and no one is speaking to my Aunt Chris anymore. I finally had to impersonate my mom for a five-hour phone call to get her a way worse deal than she had.

As a cable company employee i was actually shown this video during training.

as a customer... i hope you and your fellows end up in the 6th level. you b and complain but... we signed up for a service... you got paid for a job you signed up for... we got your lip service... rot in h.

Same…

It's called "artistic license". Plus, SNL doesn't need any more complaints about their sketches being overly long.

Dude I don't think he meant it literally it's just like a declarative statement pointing out that they often take a long time.. it's insane to me that you could read that and not detect nuance Jesus Christ 🙄

@@canaisyoung3601 artistic license… he wasn’t being serious

That and they all spoke an actual dialect of English.

@@radiodurans Yep, most of them connect direct to India and speak in a robotic tone...

No, what would be real would be them actually having the guts to use the name of the evil cable company that owns them in the sketch. Instead they used it as a commercial to bad mouth the competition. No sayin Spectrum isn't terrible too, but everyone knows Comcast is only a couple years away from sneaking into our houses at night to harvest our organs and then charging us an extra fee if we're not home at the time.

💯

"just like us" what an ODD thing to add. are they human?

This skit hit too close to home. Back in 2013, my twin and I lived together, and I had a cable package with Comcast. (My first and last.) When I moved out to get married, I told her she could watch the cable for free, but she had to remember to cancel it by X date. After she canceled it, she recounted the whole horrific tale of the Comcast cancelation process. If memory, serves, it took her over 5 hours of round robin on the phone. If we weren't twins, it would definitely have irreparably broken our relationship. Needless to say, we both cut the cord after that.

Just return the equipment to a location and quit without telling them first you u pay until that moment either way

"Im sorry for (imsert irrelevent inconvience here)". I hate those phrases. It makes m wanna cuss them out even more. It would be better if they remained silent.

​@@neonfrootthey have to say it because "customers want to be empathized with....like your their friend" which sadly is true. If people just realized it's all bs...and let people get to the point it'd be so much less of à waste of time. I never felt better because an employee felt bad for me....or.understood me..I hate calls just get it done. Also cancellation needs to be made possible entirely online

​@@neonfroot they force you to say it i remember this time i worked on a call center i got schooled by qa for not saying sorry to a customer who just said to me "my hotel room smells funny"

I fucking love you for that comment greetings from Austrija. Graz is my City maby you visit bye bye OR SERVUS how we say

🤣🤣🤣🤣🤣🤣🤣🤣

Yep, this skit accurately depicted both spectrum AND dominoes!🤣

The guy said those words!

That's life out side of India. Not always though.

The hold times were sped up by 5000%

Big Facts

If it were real he would have been on hold for 3.5 hours

conglomerate...monopoly...hedgefunds.... report to FTC.... they forgot to put the transfer to India and the Philippines in the act. I want to speak to an American that is working out of their home that has access to all your info and who else is watching with them? The Russians, Republicans, Nigeria, Comcast, The Woke, Qanon oh and China

THERES PEOPLE IN AFRICA THAT DONT EVEN KNOW WHAT ELECTRICITY IS. Yall need to be more grateful and stop whining about something so trivial.

I hope they gave you a land line.

Took me 4 years

LOL! that's great

Yeah, we'll just ask you if you want to transfer with that. I would've said something about you'll be going to the hospital or dying....we don't have a rebuttal for that on the books

It wasn't that difficult for me. I went to my bank's website and removed the standing debit authorization. Turns out, people can't take money from you unless you agree that they do.

And Kenan's mustache falling off was just the perfect ending! 😂

At 5:52

-come over and see-‘The Audio Recording Where Amber Heard Almost Died’

At first i thought it was his brother had no idea he had a brother

😂😂😂😂

This is racist and you're supporting racism

I'm a field tech and I see this all the time they usually do this because it was part of a promotion or bundle and it increases their commission on the sale

It's so bad

@fat imo in my area they're the only high speed internet provider. I require internet for my job so leaving them isn't really a great option. I'm happy with the internet, just not with their support and sales services.

The difference between $112 and $148 adds up

Omg yes! Took an hour to remove a landline I didn’t ask it.

🤣🤣

Hahahaha

As someone who's tried to cancel cable with Spectrum, this is 1000% spot on

You know what's odd? I was a Cablevision/Optimum customer since 1994 and I just went to cancel in 2019 and they did NOTHING to keep me. I called, they said I had to come down to the "optimum store" and they just cut me off. Didn't offer me a g-damn thing. I actually felt kinda disrespected!

I had flashbacks, this is stupid accurate lmao.

It was Mikey Day and Streeter Seidell!

@@maryschroeder1533 thank you!

They just copied the entire concept from « le Palmashow » a French comedic duo with almost EXACLTY the same character personalities

​@@noewiciakThis isn't true.

​@@maryschroeder1533 Omg, I love Streeter from his CollegeHumor/Hardly Working days. That makes so much sense

Just record the interaction, and stop paying your bill. If they send it to collections or try to litigate, you can show that you attempted to cancel service and they refused :P

@@lordmortarius538 does not work.

You are in for a surprise when you try. They have specialist retention teams you get transferred to. It takes ages to get through it all. If you just hang up, you won't get cancelled.

@@lordmortarius538 Yea and take the hit on your credit for getting it sent to collections. Bad advice.

The truth is, we need the chickenshit FCC and Congress to pull the license of operators like Comcast or others when they are proven to intentionally impose hours-long delays in allowing subscribers to cancel. They'd never allow that for new subscribers. It's because we have the best government money can buy, and it STAYS bought. :(

Soooooo true! ;-)

This totally gave me the same anxiety I get when I call. I’m totally triggered 😂😂😂

Not I, for I am the god of Spectrum!!! Please hold

This hits home. I’ve tried to discontinue At&t since August and that keep reopening and billing me.

This is the kind of thing my late husband handled and it's why I still have bs things I don't use being deducted from our account.

He’s such a good actor that when I first saw the skit, I said, “ That’s the guy I hate.” thinking about his role on Succession. He played the role so well that I began to hate him or rather the person he played: they became one for me because he did it so well. Great actor !

Incredible how he was able to nail every single line at the end, even as he was trying to hide from cracking up at Bowen.

Yes, you are. When I moved I wanted to cancel while moving and start new internet only was a huge issue for xfinity because the customer service woman was obviously confused. Haven't had any pizza issues in a very long time.

Right. As someone who works from home…..lmfaoooooooooo

I wonder if working retail in general would be easier if it was done while high? It's such a soul crushing job. The company should probably offer a weed stipend.

@@swistedfilms It doesn't make much difference. It just helps the time go by faster and makes menial stocking and ringing seems slightly less menial. Of course, I've never worked a truly *demanding* retail job like the fellows you see at Trader Joe's, constantly stocking sacks of organic potatoes while weaving through hordes of shoppers. But I did also cover specialty sales, helping clients match decor, making sure they got appropriate measurements and hauling services, etc. There were plenty of places to make mistakes, but I knew my limits and never came in blitzed out of my mind, just comfortably buzzed.

Facts!

Wow!!!!

I lost my receipt and a year later collections called me saying I never turned in the hardware.. I Ended up paying because I wasn't able to prove I returned the cable box and I was in a different city.

OMG. You are so right!!! I had spectrum when it was brighthouse... I cancelled, and before I could go down and turn in the equipment, they sent someone to get it! Yep! A random contractor came to my door to pickup the equipment. At first he wasn't going to give me a receipt, but after I said how can I prove y'all have it if some shenanigans come up.. he said yeah-... you're right. Went back to his truck and printed out a receipt. (Yellow copy) he said no one had ever asked him for one. Speed up a few years and lo and behold I get a collections bill from SPECTRUM saying I owe for equipment. 😂😂😂🤦🏾‍♀️ Thank goodness I kept that receipt!

😲

Fckn ridiculous business practices smh

Also 6:12

I work in the billing department for spectrum 🤣🤣🤣

M at the store lol

Internet Repair. Hey hey. 👋

There's actually a real cable company called Spectrum?

@@drinkinslim yes

I work in ibs for spectrum...this is 💯 accurate😆

Surprised you didn't transfer this comment to another agent

how does it feel to be a stormtrooper

Should be illegal for companies to do this

@@arthurdurham Please have mercy of my lungs I'm dying over there

This is why I stopped asking CS people how they are doing, and instead just say "hello". Frankly, I don't care how they're doing, keep it at home, I've got my own problems.

okay- @@joeblow229

I thought she would turn out to be the girlfriend he broke up with. Ha!Ha!

*Legend* 🙌🏽

Wrong!! The rep may not ask about prison (btw, what law prevents that?)…but next question would be “Will anyone still living in the home like to keep the account in their name?” Haha

Oh gah. I love knowing this so much. STOPPERS are great, have been telling cult-church "witnesses"at my front door for years i am a scientologist--they run from the yard, old men in produce dept in Florida grocery store that " I'm gay," often they stagger over to someone, anyone and start pointing and talking, or for cars that ride your bumper, beeping zoom around you at a light alongside yelling, window down...just start talking with my hands as they speed off.

@@CynthiaWord-iq7in Fun fact: claiming to be a Scientologist can get you out of almost any jam.

Another trick: say you're moving in with someone else who already has service

This is actually a method we used in the military when we used questionable cables for our communications. Unplug, spit in the end of the cable, and reconnect. We called it "IT grease"

Were?

Loved the No Nut November plug.

Shouldn't have to jump thru those hoops. Do they honestly think they would gain word of mouth business...

Would that negatively impact your credit score?

. . . or Comcast

Good for her, and thanks for sharing

Every cable company is like this! I'm in Alaska and GCI is completely like this. Ha!!!

All cable companies are like this.. Is like they're made with cookie cutters. Is that terrible inside out.. They offer "good" benefits but trust me if your value your mental health don't stay more than 6/12 months on any of these companies.

Most ppl don't know there are 3rd party vendors that buy leads too that try to get you to reconnect too🤣

Was she ever a floating head made of pure data??

Looks like they got almost every cast member into the sketch.

Kieran Culkin was awesome 😎

I agree GREAT JOB everyone!!

They even got in a bit about the rep saying "my computer's acting crazy right now". Seems that always happens when you call them.

I've been watching SNL since the days of Aykroyd, Belushi, Radner, Chase, Curtin, Newman, Morris and Murray...and this may very well be the funniest commercial parody of them all. even better the The Chameleon, ISIS and Sleepytime Rat Control!

They should have put the call on "hold" and come back to the sketch after 10 minutes, and repeat.

The funniest thing they've done in years.

@@Boburto ...but that would have been hilarious, and SNL doesn't do hilarious anymore.

@@Rep0007 They did hilarious pretty well when tRUMP was president...the only good thing you could say about tRUMP is that SNL was funny again

The truth tends to be hysterical

Being the 420th like on this made me happy.

@@worldwideinterests1 Why? Should I be even happier as the 421st?

Probably because we're high as hell

😂😂🤣

Truly one of the sketches of all time.

He has this certain natural cheeky charisma that sometimes reminds me of Robert Downey Jr

Would’ve liked a Macaulay scream 😱 more

Succession is amazing!

Wait, is that Macaulay's brother?!?! I never knew he had one! I can definitely see the resemblance 🤣

@@mishaa7263 I dunno, maybe I'm not a parasocial Andy 😜 I grew up with home alone so I just know the guy in it 😅

ahhh....so thats where cable comes from. Makes sense.

It would be funny if it weren't true.

I lost it there

This is racist and you're a racist.

I do take them, though, but only because of my call center days and their value to the Agent during performance reviews. But, yeah, they're an annoying and debasing end to a transaction.

Ikr there needs to be another one lol

Spectrum rep here Those surveys actually help us get promoted and take like a minute to complete. You don't have to take them, but when you do you help push the better agents to the top. If you get actual good customer service fill it out.

I hate it when they hang up at the surveys, it's like one more good review and I get my parole lady

I caught that too, hilarious!!

On the other hand? Was there a part of the conversation going on that everyone missed? That made no sense.

It really is an instant classic.

Best in recent years. Original SNL was so much better but this skit is good.

400th like

@@bendouglas4708 why do people care about this? Likes mean absolutely nothing. They have no value

One day I woke up and the tv guide had some porn channels (title and description of show) where nick jr and noggin went (yeah, I have pictures!)...so, we called to see wtf and they gave us our cable along with all channels for free after that. An unproductive year later, we called and cancelled cable. They could not understand why we were cancelling free cable...that was 2016...no cable since then...love it!

Now that Trump isnt in office anymore they have to be original again so we get good content.

This is an old premise done on South Park expertly as well

Dealing with spectrum is like dealing with a psychotic robot! They suck!

💯 percent-routine nightmarish REALITY. All Hail Almighty Vultures soul sucking black holes 🕳

It's Michelle! 🤣👋

@@evenesence21 hey girl! Hey!

Any tips on dealing with them??

I work in mobile billing for spectrum hahahah

good on you!!!

I take it someone on the SNL staff had issues with their cable account.

I feel bad for you that this makes you laugh.

It's a south park skit

They couldn't lampoon Comcast because NBC is owned by Comcast.

It's so annoying! specially when they can install a new service in like a day! u go to the store sign the deal and on the same day there's a technician instaling the cable. But if u want to remove it! that shit takes Weeks!MONTHS!

Aye

Mulaney? Is that you??

Exactly!!!

The most irritating parts: Before allowing you to choose an option the automated message babbles on about how you can do everything on the website. Idiots- if I can do what I need on the website why the hell would I be calling like a caveman. Second: you give your account number, social, and a ton of other info to “speed up” the process- but then every technician will ask you for the same information verbally each time- what the hell is the point??

Yeah, I saw that!

Kenan failed lmao. Love that his laugh is the last thing we hear. He hardly ever breaks.

@@bsixtwelve9799 l get a kick out of the "fails"

Kenan's always like that tho.

@@sodarndonestopthelies6514 my fave still remains Debbie downer at Disney

First thing they get wrong is all but one of the techs are native english speakers. Too politically correct and no balls.

Blacks 🤦‍♂️😂

@@dcny69 wtf

@@dcny69 ????????

@Kristoff Gerhardt Right about what? Only thing I see here is two racist freaks.

Spectrum is real?! I thought this was based on Comcast lol

Yup!

I think you mean victim

@@genwilson7741 Spectrum is a real company and it is the worst.

THERES PEOPLE IN AFRICA THAT DONT EVEN KNOW WHAT ELECTRICITY IS. Yall need to be more grateful and stop whining about something so trivial.

Lmao calm down you use Spectrum tooo much🍑🍑🍑🍑

😂🤣😂

the funny part is, he didn't

I'm surprised he got through to a call center in an English speaking country. After every answer you give them..... "Thank you very much for that information."

How is your comment not liked more 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣

I am so glad I never had cable. If I did and wanted to cancel I think I would tell them that I had an incurable disease, had only 1 month to live and start crying.

✅✅✅

It seriously is! A former roommate of mine is in the air force and got deployed to England when we were living together and they literally wanted me to bring in proof of this. I'm like are you serious? Do you think I just carry around my roommates deployment paperwork?

Yeah but where are all the foreign accents one can hardly understand?

Why is this my experience ALWAYS with Comcast…in Washington

​@@molliwilson5639 Comcast its the worse, I tried getting a job with them too but they rather higher foreigners or people that literally cannot speak english they do it on purpose to pay them awful wages, 11 bucks the hour for customer service, fast food workers make more then that man

I feel so badly for customer service agents. They're underpaid and overworked. Not to mention mismanaged.

And the UK. They must all get the same training.

That actually explains a lot

Wow that’s wild.

Uh yeeeeah. You could've quit. You're complicit like every dang Auschwitz Nazi.

Lol

2 years for a&t, and I felt I sold my soul. Cellphones. We would slam a customer's account, without their knowledge, with trial features that they had to cancel within 30 days, just for commission. If that's not underhanded- we kept sales lists and info, and then would go into the account and cancel it right after the first month-- you can't explain much about the charge, but you'd get great commission and they would mostly be ignorant. First bills are always more expensive... It's an awful job that I was really good at. Never again though!

Oh I loved that line!!!! 😂😂🤣🤣🤣

He’s my favorite. He’s understated, and hysterical.

He always breaks.

I'm sorry I must be having a medical emergency. I actually thought you were saying that Keenan Thompson was your favorite member of SNL.

It was that ridiculous laugh at the end that got him

Kenan as various east coast latinos kills me every time.

the worst customer service is the French 😂

Huh! Don't come to Switzerland- the worst.

It s because mamma’s boys like you find it breath themselves to go into CUstomer SErvice

Your not wrong

@@ingenerchik?

Many years ago, worked for Charter and quit because they had me shove landlines at customers whose cable and internet weren't working. The pressure those CSRs are under to sell that phone is ridiculous. I was told I was "too customer service oriented" because I wanted to first solve the caller's problem; and THEN ask if they wanted to add the phone.

Not your fault, friend. It's upper management who have no idea how real conversations with customers go that push these ridiculous call flows and pointless offers onto associates under threat of termination, because 'the numbers tell us it works'.

@@Twofrogs2 Exactly. They don't give a shit about actual customer experience, all they want is the money, Lebowski.

kzfaq.info/get/bejne/pJaUmKx9psnRm58.html 6 boys lol

Give your life to Jesus. Only He can forgive you. We the People cannot.

Oh yeah those wonderful hour long wait times.. or more!

It’s a callback

It was a call back dummy.

@@arielmarin1352 I understand it was a callback. I know how those systems work, as I've programmed them. I referring to the fact that there were no wait times in between speaking to the other reps.

@@arielmarin1352 Um, he is speaking of when he got transferred to the next department.....

You mean... you actually got hold of... PEOPLE? At COMCAST? *GASP!*

😂

🤣

I'm still being abused by them. My roommate has the cable in his name and he keeps dragging his feet to get it cancelled or work something out to reduce the price. He hates talking to them on the phone -- as anyone would! - so we're stuck with paying about $250 a month after all the fees, surcharges, taxes, blood oaths, whatever. It's insane. (The trade-off is my rent is dirt-cheap, so I put up with it... for now... 🙄)

We are currently trying to break up with comcast--their like the stalker ex.

plm2879: Thanks for the huge lol😆😆🤣! Funny reply

right like what kinda question is that

Lol, oh idk..tired of bein ripped off!?

😂😂🤣

It kulls me rhey want your 12 # acnt #. How are u sposed to have THat handy? I can't get in their websites and they send noTHing on paper! Why can't they go by your address?!?

Right?!? I fell ya… I’m upset now, I’m going to bed.

You're kidding?

@@josemadrid5804 nah, as a current dominos employee, i can tell you we all baked

Yessss kzfaq.info/get/bejne/prtyp8h3prPSpH0.html

The fact you thought that was the last part says it all

who was that cast member?

well in fairness he got lost first, and was fully unwanted

🤣🤣🤣🤣

Actually some cable people have become eerily fast. In Colorado Springs they show up early to the point of annoying you.

No, they get there quick when it means you start paying money for something new. Front of the line! (And no waits on phone, either). Anything that doesn't mean a new revenue stream is when they never get there.

Yep