Case management with Real time scenarios

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Salesforce Exclusive

Salesforce Exclusive

Күн бұрын

Salesforce Case management
Case management Workflow:
Service Cloud Introduction:
Case Assignment Rules:
Case Escalation Rules:
Email to Case:
Auto-response rules:
Web-to-Case:
Summary:

Пікірлер: 155
@tingpangchong437
@tingpangchong437 2 жыл бұрын
I came across your videos and I have to say it's one of the best explanations I have seen. Very clear and straight to the point. Nice job!
@oscarmdiaz
@oscarmdiaz 3 жыл бұрын
I must thank you putting this together. Great explanation of the platform. It is easy to follow, engaging and well laid out. Great Job!
@prashantvilayatkar3583
@prashantvilayatkar3583 2 жыл бұрын
Simple & sober way yet the outcome is fantastic...Thanks for the amazing lessons.
@saurabhsingh1094
@saurabhsingh1094 3 жыл бұрын
Your videos are underrated, you explain concepts very well with different scenarios, thanks a lot for such great contents
@SuperAbhishree
@SuperAbhishree 2 жыл бұрын
Very helpful video Sreekanth. This is the first time that I completely understood the case management workflow. Thank you very much and keep making great videos.
@amantiwari3493
@amantiwari3493 3 жыл бұрын
The explain was so clear!! Never seen any KZfaq Video with such great explaination.................Thanks alot and it has given thirst to learn Service Cloud in depth :)
@stevereade4858
@stevereade4858 2 жыл бұрын
I can't tell you how helpful this and your other YT presentations have been! I started with the SF Admin cert training 4 months ago and it was a nightmare, partially caused by having to do it all virtual. Very limited hands-on practice, and very difficult training lectures. Having you demonstrate the different functionalities and THEN duplicating them on SF side-by-side with your commentary has been MOST HELPFUL. The different SF training sites have been OK, but I never achieved better than 55% on their practice tests (although I did get 65% on the "live" Kryterion SF Admin test and am now able to take the actual cert test), and were very discouraging. I learn by seeing & doing, and, having worked through several of your lessons, I feel a great deal of confidence that I will pass 1st time. Again ... thank you! Steve Reade.
@nagukrithi5990
@nagukrithi5990 2 жыл бұрын
Agree - I am on the same boat :)
@sravsraji4699
@sravsraji4699 2 жыл бұрын
really impressed by your teaching skills........thanks alot for providing videos with clear explanations
@nimmasoda
@nimmasoda 2 жыл бұрын
Not skipping any adds on videos, to support this channel. Keep posting more content about Salesforce.
@priyareddy8958
@priyareddy8958 Жыл бұрын
Very informative and clear.. Thank you ! You should definitely make many more videos like this. You got the skills !
@ParagWankhede
@ParagWankhede 2 жыл бұрын
Seriously the way you explain each and every possible technical functionalities by your real time examples you deserve to perfect 👌🎉 mentor Boss
@rajashekharbejjarapu4588
@rajashekharbejjarapu4588 3 жыл бұрын
Wonderful explaination...🙏🙏 I haven't heard this kind of explaination before...thank you Srikanth
@rajasaha1997
@rajasaha1997 2 жыл бұрын
You are a beast in Explaining salesforce things.
@jayanthvallurupalli2039
@jayanthvallurupalli2039 4 жыл бұрын
You videos are very helpful and your way of teaching is very nice. I sincere request is try to upload videos covering all topics regularly especially in this quarantine time we all have so much time to learn from you. I know it will take time to create a video for you but Please please please post them by making time for it Thank you Sreekanth for giving knowledge to us
@prakharagarwal7605
@prakharagarwal7605 2 жыл бұрын
Best real time scenario videos, well explained.
@sandeshupreti6600
@sandeshupreti6600 2 жыл бұрын
This is the best SF tutorials.
@redwings02
@redwings02 3 жыл бұрын
VERY useful and helpful video. Thanks for creating!
@varshamaity1690
@varshamaity1690 Жыл бұрын
Thank you Shreekanth! your videos are very helpful. As a beginner I found them easy to understand, great explanations. Keep uploading.
@chaayoub5360
@chaayoub5360 3 жыл бұрын
great video from great youtube channel
@bhojanedhiru
@bhojanedhiru 4 жыл бұрын
Thanks Sreekanth for sharing a very great knowledge.
@pratibhabehera5226
@pratibhabehera5226 2 жыл бұрын
this is very well presented and articulated, thanks!
@rubytrivedi4164
@rubytrivedi4164 3 жыл бұрын
Great explanation and its really easy to understand the way you explained ... :)
@rajeshrasale4686
@rajeshrasale4686 2 жыл бұрын
Excellent explanation! Good job !
@harishiyyar3291
@harishiyyar3291 3 жыл бұрын
Excellent explanation Sir. Thank you for your time.
@vijaydwivedi7835
@vijaydwivedi7835 2 жыл бұрын
i have watched many videos, your approach is very unique and very very helpful bro, many thanks
@betterlife-18
@betterlife-18 3 жыл бұрын
Worth watching.. Awesome Sreekanth
@venkatk2040
@venkatk2040 3 жыл бұрын
fantastic , neat explanation , very helpful to me
@bhavanashree2373
@bhavanashree2373 Жыл бұрын
Hi sir as i m a beginner with 11 career gap it made so easy to understand with scenario plz make more videos. U r best mentor ever seen
@dollycutie6869
@dollycutie6869 Жыл бұрын
great job.....explaining in a clear way......thank u
@sagarlucky9415
@sagarlucky9415 4 жыл бұрын
Love to learn from this videos you are the best
@rakshakrao9626
@rakshakrao9626 Жыл бұрын
Wat an explanation....u r a champ sir. Thank you god bless you sir.
@santa860
@santa860 4 жыл бұрын
Great Explanations. Thanks a lot.
@psrgaurav
@psrgaurav 3 жыл бұрын
All of the Service cloud in one single video!!! Excellent. It was a great help for me to have a quick recap.
@davystrain7217
@davystrain7217 4 жыл бұрын
brilliant explanation, thank you :)
@vk2356
@vk2356 Жыл бұрын
Please make the salesforce whole series your explaination is tooo gooooddddddddddd.Helping a lot to understand.
@saichandanaginnela6553
@saichandanaginnela6553 Жыл бұрын
Concepts are very clear...Thank you
@dineshkumarselvam6169
@dineshkumarselvam6169 4 жыл бұрын
Wonderful Demo dude😍 Keep it upppp bro😁👌
@sagarr7940
@sagarr7940 4 жыл бұрын
Hi Srikanth, you are the best i really like your videos and presentation skills which are helping me to understand the concepts more in detail. Please continue to create more videos like this. Can you create videos on sales cloud as well. Thanks, Sag
@santhamurthykesavan858
@santhamurthykesavan858 11 ай бұрын
Hai Srikanth the video is very useful and Thanks for that and post more videos like this in the up coming days.
@sophiasamuel1049
@sophiasamuel1049 3 жыл бұрын
Thank you so much. Awesome and it is Very well explained.
@RajVeerEkSoch
@RajVeerEkSoch 2 жыл бұрын
This is the best explanation ❤️❤️❤️
@raghavV25
@raghavV25 2 жыл бұрын
Great Job bro, 30 minutes video went like 1 minute or 2 with your awesome explanantion.
@sudhir4u1221
@sudhir4u1221 3 жыл бұрын
Very good explanation. Good job bro
@gopalraor7205
@gopalraor7205 3 жыл бұрын
excellent guruji. i am expecting more videos from your side.
@shivaverma7260
@shivaverma7260 4 жыл бұрын
Simple and very very much interested..
@Anujpuma
@Anujpuma 3 жыл бұрын
Very good detailed video with explanation of different case scenarios. I have 1 more case scenario where I want to close a case which is getting created from Email, if subject contains some value then automatically case will close. For example if case subject contains =ABC, status of case should be closed.
@RIPUNJAYSHORTS
@RIPUNJAYSHORTS 2 жыл бұрын
Hello shreekant ..You are providing excellent explanation.
@VivekSingh-mi1kj
@VivekSingh-mi1kj 4 жыл бұрын
great work man .thanks a lot.
@almagdanli
@almagdanli Жыл бұрын
Your videos are great. I hope you will make more videos on Salesforce. Thank you!
@Mr._PM
@Mr._PM 3 жыл бұрын
Thank you, brilliant explanation :)
@priyeshmahajan6238
@priyeshmahajan6238 Жыл бұрын
Amazing video for the one is prepraing for salesforce admin exam
@MadhuHeartz
@MadhuHeartz Жыл бұрын
Brilliant Video.
@bhavanipraneeth747
@bhavanipraneeth747 2 жыл бұрын
Thanks.last week I attended the interview he asked how case management works?.I am not able to give proper answer.this video very helpful for me.now I able to answer.
@rajsharma2798
@rajsharma2798 4 жыл бұрын
Very well explained for beginners
@tirunaharisai8685
@tirunaharisai8685 2 жыл бұрын
oh man! This is what i was looking for, no one has taught me in this way. . can you please create a lecture on LEAD management with contacts, acc, oppurtunities
@dayndevijayalakshmi628
@dayndevijayalakshmi628 3 жыл бұрын
Thank you so much Sreekanth nice Explaination
@subhodeep5400
@subhodeep5400 3 жыл бұрын
Love your videos.
@emmanuvelsuprithr4105
@emmanuvelsuprithr4105 3 жыл бұрын
Thank you so much bro , really really good explanation
@zackinan2700
@zackinan2700 2 жыл бұрын
It is great! Thank you!
@DhanaLakshmi-go9ye
@DhanaLakshmi-go9ye 3 ай бұрын
Thank you sreekanth😊
@gopireddy7803
@gopireddy7803 Жыл бұрын
Thanks for sharing knowledge in great way, kindly make videos on LWC and Integration
@sridhard5442
@sridhard5442 3 жыл бұрын
Good Explanation 👍
@rajyallur1226
@rajyallur1226 2 жыл бұрын
Thank you so much for explanation.
@ahmadmansoorbhatti
@ahmadmansoorbhatti 10 ай бұрын
Amazing Video
@SureshChandra-wl5pv
@SureshChandra-wl5pv 4 жыл бұрын
Hello Sreekanth, excellent content on case management. Would you be able to do a demo on community (partner portal) setup and functionality? Thanks
@nagukrithi5990
@nagukrithi5990 2 жыл бұрын
This is the best video I have come across on Case Management -- Awesome. How do I give double thumbs up ? :)
@harishreddym3334
@harishreddym3334 4 жыл бұрын
nice video sreekanth, Please make a video on knowledge based in case management, so how to use knowledge based article in case management
@rohitjadaun5310
@rohitjadaun5310 3 жыл бұрын
great information.
@lakshman2854
@lakshman2854 3 жыл бұрын
Great explanation
@anildas3642
@anildas3642 2 жыл бұрын
Sir please explain all the important topics at admin side and developer side.This is the only source I understand easily about Salesforce
@yaseenmohammed4829
@yaseenmohammed4829 Жыл бұрын
Thanks for the video so much
@smitabatti2051
@smitabatti2051 2 жыл бұрын
U explain so well.. please make more detailed videos on Salesforce .. May not require animation but please make videos on Salesforce
@siddharthgogikar6503
@siddharthgogikar6503 4 жыл бұрын
nice explanation Sreekanth. Can you make Campaign and lead management videos too please in detail by giving examples how to do it
@yaswanthsai639
@yaswanthsai639 Жыл бұрын
your explanation very good
@Babyyyace
@Babyyyace 19 күн бұрын
Amazing thank you so much
@zahidhashmi8081
@zahidhashmi8081 2 жыл бұрын
very nice explanation sirikant
@yashasvitalwar4246
@yashasvitalwar4246 3 жыл бұрын
Yet another superb video... Complex concept explained in easiest possible manner. One question: Assignment rules and Omni channel... how can these 2 work together? Can we Assign to Queue using Assignment Rule and then Omni channel picks from Queue and assigns to users using Productivity formulas?
@starman9000
@starman9000 4 жыл бұрын
Excellent tutorial Srikanth, Please do more videos, your syle of cover the subject is very well understandable. Thank you for your help.
@SalesforceExclusive
@SalesforceExclusive 4 жыл бұрын
Thanks Jaya kumar!
@sazkhan160
@sazkhan160 3 жыл бұрын
Perfect !!!
@kotesamt2172
@kotesamt2172 3 жыл бұрын
Brilliant explanation , if possible please do it vedio on Entitalement and SLA ,,, Thank you
@tony251
@tony251 Жыл бұрын
jhakaas !!
@sairam_fitness_coach2
@sairam_fitness_coach2 Жыл бұрын
awesome video, Thanks bro... Please make videos on Lightning and LWC also.
@shivanshu2202
@shivanshu2202 2 жыл бұрын
just awesome
@star77670
@star77670 7 ай бұрын
Great❤
@deepikaghose4757
@deepikaghose4757 2 жыл бұрын
Wonderful explanation sir.. Thanks.. Can u please upload any video on Entitlement Process and milestone
@swatijadhav1152
@swatijadhav1152 3 жыл бұрын
nice explanation,,,,,Can you make a video on Lead Management and Marketing Automation? It will be very helpful
@ganduripavansai8251
@ganduripavansai8251 4 жыл бұрын
Nice video Bro!! Please do more videos.Keep it up
@SalesforceExclusive
@SalesforceExclusive 4 жыл бұрын
Thank you Pavan! Uploading couple of videos this week.
@swathikumar3074
@swathikumar3074 4 жыл бұрын
Awesome .please make a videos on einstean, sales cloud please ..thanks in adv
@santosh_Sammu
@santosh_Sammu 4 жыл бұрын
What clear explanation with use cases, People will learn many things from you without any hassle....keep it up sir ji
@kanthikiran4437
@kanthikiran4437 4 жыл бұрын
Hi Sreekanth, Can You please make Vedio on Lead Management as well(How to create and Convert Lead, Please explain all the deails about lead in single vedio.).
@kirankumar2205
@kirankumar2205 3 жыл бұрын
its simliar like to email to case case assignment rules in service cloud, in marketing cloud lead assignment rules will work try your best
@ashishdeshmukh2648
@ashishdeshmukh2648 4 жыл бұрын
Too good explaination sir , thank u
@SalesforceExclusive
@SalesforceExclusive 4 жыл бұрын
Thank you Ashish!
@mohammadrizwan1948
@mohammadrizwan1948 2 жыл бұрын
Sir very very nice explanation Great. Could you please make video on Sales Cloud and Marketing Cloud
@rajm3273
@rajm3273 4 жыл бұрын
Awesome Man!!
@SalesforceExclusive
@SalesforceExclusive 4 жыл бұрын
Thanks Raj!
@priyankaahalya2063
@priyankaahalya2063 3 жыл бұрын
Please could make video on sales cloud as well its really helpful.
@yogi2188
@yogi2188 3 жыл бұрын
Thanks ❤️👍
@shivanandtotar4357
@shivanandtotar4357 4 жыл бұрын
nice explanation Sreekanth
@SalesforceExclusive
@SalesforceExclusive 4 жыл бұрын
Thank you Shiva!
@sreenivaspakalapati8123
@sreenivaspakalapati8123 Жыл бұрын
Thank you
@pulkit.sharmaa
@pulkit.sharmaa Жыл бұрын
Thank you soo much, it was helpful
@pulkit.sharmaa
@pulkit.sharmaa Жыл бұрын
and the summary at the end was cherry on the cake as it helped me to understand the whole process.
@lakshmibonthagarla697
@lakshmibonthagarla697 4 жыл бұрын
Hi,Can you make video on Single sign on and lightning.thanks for making videos for us.
@matkim1613
@matkim1613 4 жыл бұрын
Hi Sreekanth. Your tutorials are great. Any chance you might be able to do a video on flow + strategy builder + Einstein next best action and how they correlate with one another? Or a video on how to set up Einstein's next best action?
@integrations7548
@integrations7548 4 жыл бұрын
Hi Mat, I've some understanding of NBA. Let me know if you need document on how to create nba and some use cases.
@SirenwithanX
@SirenwithanX 2 жыл бұрын
@@integrations7548 I'd love to chat about how you're using nba!
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