Salesforce Case management Case management Workflow: Service Cloud Introduction: Case Assignment Rules: Case Escalation Rules: Email to Case: Auto-response rules: Web-to-Case: Summary:
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@tingpangchong4372 жыл бұрын
I came across your videos and I have to say it's one of the best explanations I have seen. Very clear and straight to the point. Nice job!
@oscarmdiaz3 жыл бұрын
I must thank you putting this together. Great explanation of the platform. It is easy to follow, engaging and well laid out. Great Job!
@prashantvilayatkar35832 жыл бұрын
Simple & sober way yet the outcome is fantastic...Thanks for the amazing lessons.
@saurabhsingh10943 жыл бұрын
Your videos are underrated, you explain concepts very well with different scenarios, thanks a lot for such great contents
@SuperAbhishree2 жыл бұрын
Very helpful video Sreekanth. This is the first time that I completely understood the case management workflow. Thank you very much and keep making great videos.
@amantiwari34933 жыл бұрын
The explain was so clear!! Never seen any KZfaq Video with such great explaination.................Thanks alot and it has given thirst to learn Service Cloud in depth :)
@stevereade48582 жыл бұрын
I can't tell you how helpful this and your other YT presentations have been! I started with the SF Admin cert training 4 months ago and it was a nightmare, partially caused by having to do it all virtual. Very limited hands-on practice, and very difficult training lectures. Having you demonstrate the different functionalities and THEN duplicating them on SF side-by-side with your commentary has been MOST HELPFUL. The different SF training sites have been OK, but I never achieved better than 55% on their practice tests (although I did get 65% on the "live" Kryterion SF Admin test and am now able to take the actual cert test), and were very discouraging. I learn by seeing & doing, and, having worked through several of your lessons, I feel a great deal of confidence that I will pass 1st time. Again ... thank you! Steve Reade.
@nagukrithi59902 жыл бұрын
Agree - I am on the same boat :)
@sravsraji46992 жыл бұрын
really impressed by your teaching skills........thanks alot for providing videos with clear explanations
@nimmasoda2 жыл бұрын
Not skipping any adds on videos, to support this channel. Keep posting more content about Salesforce.
@priyareddy8958 Жыл бұрын
Very informative and clear.. Thank you ! You should definitely make many more videos like this. You got the skills !
@ParagWankhede2 жыл бұрын
Seriously the way you explain each and every possible technical functionalities by your real time examples you deserve to perfect 👌🎉 mentor Boss
@rajashekharbejjarapu45883 жыл бұрын
Wonderful explaination...🙏🙏 I haven't heard this kind of explaination before...thank you Srikanth
@rajasaha19972 жыл бұрын
You are a beast in Explaining salesforce things.
@jayanthvallurupalli20394 жыл бұрын
You videos are very helpful and your way of teaching is very nice. I sincere request is try to upload videos covering all topics regularly especially in this quarantine time we all have so much time to learn from you. I know it will take time to create a video for you but Please please please post them by making time for it Thank you Sreekanth for giving knowledge to us
@prakharagarwal76052 жыл бұрын
Best real time scenario videos, well explained.
@sandeshupreti66002 жыл бұрын
This is the best SF tutorials.
@redwings023 жыл бұрын
VERY useful and helpful video. Thanks for creating!
@varshamaity1690 Жыл бұрын
Thank you Shreekanth! your videos are very helpful. As a beginner I found them easy to understand, great explanations. Keep uploading.
@chaayoub53603 жыл бұрын
great video from great youtube channel
@bhojanedhiru4 жыл бұрын
Thanks Sreekanth for sharing a very great knowledge.
@pratibhabehera52262 жыл бұрын
this is very well presented and articulated, thanks!
@rubytrivedi41643 жыл бұрын
Great explanation and its really easy to understand the way you explained ... :)
@rajeshrasale46862 жыл бұрын
Excellent explanation! Good job !
@harishiyyar32913 жыл бұрын
Excellent explanation Sir. Thank you for your time.
@vijaydwivedi78352 жыл бұрын
i have watched many videos, your approach is very unique and very very helpful bro, many thanks
@betterlife-183 жыл бұрын
Worth watching.. Awesome Sreekanth
@venkatk20403 жыл бұрын
fantastic , neat explanation , very helpful to me
@bhavanashree2373 Жыл бұрын
Hi sir as i m a beginner with 11 career gap it made so easy to understand with scenario plz make more videos. U r best mentor ever seen
@dollycutie6869 Жыл бұрын
great job.....explaining in a clear way......thank u
@sagarlucky94154 жыл бұрын
Love to learn from this videos you are the best
@rakshakrao9626 Жыл бұрын
Wat an explanation....u r a champ sir. Thank you god bless you sir.
@santa8604 жыл бұрын
Great Explanations. Thanks a lot.
@psrgaurav3 жыл бұрын
All of the Service cloud in one single video!!! Excellent. It was a great help for me to have a quick recap.
@davystrain72174 жыл бұрын
brilliant explanation, thank you :)
@vk2356 Жыл бұрын
Please make the salesforce whole series your explaination is tooo gooooddddddddddd.Helping a lot to understand.
@saichandanaginnela6553 Жыл бұрын
Concepts are very clear...Thank you
@dineshkumarselvam61694 жыл бұрын
Wonderful Demo dude😍 Keep it upppp bro😁👌
@sagarr79404 жыл бұрын
Hi Srikanth, you are the best i really like your videos and presentation skills which are helping me to understand the concepts more in detail. Please continue to create more videos like this. Can you create videos on sales cloud as well. Thanks, Sag
@santhamurthykesavan85811 ай бұрын
Hai Srikanth the video is very useful and Thanks for that and post more videos like this in the up coming days.
@sophiasamuel10493 жыл бұрын
Thank you so much. Awesome and it is Very well explained.
@RajVeerEkSoch2 жыл бұрын
This is the best explanation ❤️❤️❤️
@raghavV252 жыл бұрын
Great Job bro, 30 minutes video went like 1 minute or 2 with your awesome explanantion.
@sudhir4u12213 жыл бұрын
Very good explanation. Good job bro
@gopalraor72053 жыл бұрын
excellent guruji. i am expecting more videos from your side.
@shivaverma72604 жыл бұрын
Simple and very very much interested..
@Anujpuma3 жыл бұрын
Very good detailed video with explanation of different case scenarios. I have 1 more case scenario where I want to close a case which is getting created from Email, if subject contains some value then automatically case will close. For example if case subject contains =ABC, status of case should be closed.
@RIPUNJAYSHORTS2 жыл бұрын
Hello shreekant ..You are providing excellent explanation.
@VivekSingh-mi1kj4 жыл бұрын
great work man .thanks a lot.
@almagdanli Жыл бұрын
Your videos are great. I hope you will make more videos on Salesforce. Thank you!
@Mr._PM3 жыл бұрын
Thank you, brilliant explanation :)
@priyeshmahajan6238 Жыл бұрын
Amazing video for the one is prepraing for salesforce admin exam
@MadhuHeartz Жыл бұрын
Brilliant Video.
@bhavanipraneeth7472 жыл бұрын
Thanks.last week I attended the interview he asked how case management works?.I am not able to give proper answer.this video very helpful for me.now I able to answer.
@rajsharma27984 жыл бұрын
Very well explained for beginners
@tirunaharisai86852 жыл бұрын
oh man! This is what i was looking for, no one has taught me in this way. . can you please create a lecture on LEAD management with contacts, acc, oppurtunities
@dayndevijayalakshmi6283 жыл бұрын
Thank you so much Sreekanth nice Explaination
@subhodeep54003 жыл бұрын
Love your videos.
@emmanuvelsuprithr41053 жыл бұрын
Thank you so much bro , really really good explanation
@zackinan27002 жыл бұрын
It is great! Thank you!
@DhanaLakshmi-go9ye3 ай бұрын
Thank you sreekanth😊
@gopireddy7803 Жыл бұрын
Thanks for sharing knowledge in great way, kindly make videos on LWC and Integration
@sridhard54423 жыл бұрын
Good Explanation 👍
@rajyallur12262 жыл бұрын
Thank you so much for explanation.
@ahmadmansoorbhatti10 ай бұрын
Amazing Video
@SureshChandra-wl5pv4 жыл бұрын
Hello Sreekanth, excellent content on case management. Would you be able to do a demo on community (partner portal) setup and functionality? Thanks
@nagukrithi59902 жыл бұрын
This is the best video I have come across on Case Management -- Awesome. How do I give double thumbs up ? :)
@harishreddym33344 жыл бұрын
nice video sreekanth, Please make a video on knowledge based in case management, so how to use knowledge based article in case management
@rohitjadaun53103 жыл бұрын
great information.
@lakshman28543 жыл бұрын
Great explanation
@anildas36422 жыл бұрын
Sir please explain all the important topics at admin side and developer side.This is the only source I understand easily about Salesforce
@yaseenmohammed4829 Жыл бұрын
Thanks for the video so much
@smitabatti20512 жыл бұрын
U explain so well.. please make more detailed videos on Salesforce .. May not require animation but please make videos on Salesforce
@siddharthgogikar65034 жыл бұрын
nice explanation Sreekanth. Can you make Campaign and lead management videos too please in detail by giving examples how to do it
@yaswanthsai639 Жыл бұрын
your explanation very good
@Babyyyace19 күн бұрын
Amazing thank you so much
@zahidhashmi80812 жыл бұрын
very nice explanation sirikant
@yashasvitalwar42463 жыл бұрын
Yet another superb video... Complex concept explained in easiest possible manner. One question: Assignment rules and Omni channel... how can these 2 work together? Can we Assign to Queue using Assignment Rule and then Omni channel picks from Queue and assigns to users using Productivity formulas?
@starman90004 жыл бұрын
Excellent tutorial Srikanth, Please do more videos, your syle of cover the subject is very well understandable. Thank you for your help.
@SalesforceExclusive4 жыл бұрын
Thanks Jaya kumar!
@sazkhan1603 жыл бұрын
Perfect !!!
@kotesamt21723 жыл бұрын
Brilliant explanation , if possible please do it vedio on Entitalement and SLA ,,, Thank you
@tony251 Жыл бұрын
jhakaas !!
@sairam_fitness_coach2 Жыл бұрын
awesome video, Thanks bro... Please make videos on Lightning and LWC also.
@shivanshu22022 жыл бұрын
just awesome
@star776707 ай бұрын
Great❤
@deepikaghose47572 жыл бұрын
Wonderful explanation sir.. Thanks.. Can u please upload any video on Entitlement Process and milestone
@swatijadhav11523 жыл бұрын
nice explanation,,,,,Can you make a video on Lead Management and Marketing Automation? It will be very helpful
@ganduripavansai82514 жыл бұрын
Nice video Bro!! Please do more videos.Keep it up
@SalesforceExclusive4 жыл бұрын
Thank you Pavan! Uploading couple of videos this week.
@swathikumar30744 жыл бұрын
Awesome .please make a videos on einstean, sales cloud please ..thanks in adv
@santosh_Sammu4 жыл бұрын
What clear explanation with use cases, People will learn many things from you without any hassle....keep it up sir ji
@kanthikiran44374 жыл бұрын
Hi Sreekanth, Can You please make Vedio on Lead Management as well(How to create and Convert Lead, Please explain all the deails about lead in single vedio.).
@kirankumar22053 жыл бұрын
its simliar like to email to case case assignment rules in service cloud, in marketing cloud lead assignment rules will work try your best
@ashishdeshmukh26484 жыл бұрын
Too good explaination sir , thank u
@SalesforceExclusive4 жыл бұрын
Thank you Ashish!
@mohammadrizwan19482 жыл бұрын
Sir very very nice explanation Great. Could you please make video on Sales Cloud and Marketing Cloud
@rajm32734 жыл бұрын
Awesome Man!!
@SalesforceExclusive4 жыл бұрын
Thanks Raj!
@priyankaahalya20633 жыл бұрын
Please could make video on sales cloud as well its really helpful.
@yogi21883 жыл бұрын
Thanks ❤️👍
@shivanandtotar43574 жыл бұрын
nice explanation Sreekanth
@SalesforceExclusive4 жыл бұрын
Thank you Shiva!
@sreenivaspakalapati8123 Жыл бұрын
Thank you
@pulkit.sharmaa Жыл бұрын
Thank you soo much, it was helpful
@pulkit.sharmaa Жыл бұрын
and the summary at the end was cherry on the cake as it helped me to understand the whole process.
@lakshmibonthagarla6974 жыл бұрын
Hi,Can you make video on Single sign on and lightning.thanks for making videos for us.
@matkim16134 жыл бұрын
Hi Sreekanth. Your tutorials are great. Any chance you might be able to do a video on flow + strategy builder + Einstein next best action and how they correlate with one another? Or a video on how to set up Einstein's next best action?
@integrations75484 жыл бұрын
Hi Mat, I've some understanding of NBA. Let me know if you need document on how to create nba and some use cases.
@SirenwithanX2 жыл бұрын
@@integrations7548 I'd love to chat about how you're using nba!