This week is International Control Room Week, and we would like to take a moment to thank the hundreds of Call Handlers and Despatchers we have working in our Force Control Room.
In this short video, Chief Inspector Glenn Hoggard, Superintendent Steve Pont and Operations Manager Stuart Chapman outline the responsibilities of our Control Room staff, and send them a special thank you message.
Our Call Handlers are the first people you will speak with should you ever call 999, 101, or contact us online.
They answer and triage your calls, and pass incidents that come in to their Despatch colleagues who are responsible for prioritising jobs and sending officers to them.
This week, please join us in thanking the staff in our Control Room for being the unsung heroes of our police force.