I've worked at the same retail store for 25 years. And I get customers saying "but the customer is always right? Yes" I tell some of them that "no, we actually say that our customers are number 1! And which finger you get depends on your behavior "

"You should be in the kitchen cooking a meal for your husband" Um .. you went to a restaurant. Why aren't _you_ at home with your spouse eating a home-cooked meal if that's so f*ing important to the fabric of our society?

I love how customers say " this was horrible service, im never coming back!" And then you see them next week

I left a review for an auto shop. We were transporting rescue kittens out of town and one of them ran up under the glove compartment and into the air conditioner. This auto shop across the street helped us get him out safe and sound and then when I asked how much do we owe them. They said no charge. I was extremely grateful.

I had a customer complain because she saw a lady taking pieces of her hamburger & putting it in her purse. She was irate about it so, I told her I would take care of it. I took the other lady an extra hamburger patty for her "purse" (that happened to have an adorable, tiny, very quiet puppy in it). The complaining lady was not amused.🤷‍♀️

As a Christian woman I would like to note nowhere in the Bible does it say the words a women should stay only in the home, merely that they should be good and respectful wives. The Bible actually has examples of model women who had jobs or did manly things, there were female prophets, Queens, craftswoman, proverbs even praises "the industrious woman" So please please don't take crap like that "tip" as fact. Just sayin. Have a nice day 😊

Once had a customer get pissed that we didn't have a region-specific seasonal coffee available out of season... after I explained harvests and climate, to no avail, I suggested he could file a complaint with Mother Earth.

I wasn’t there that particular day, but a funny thing happened when I was a cashier at Laneco. A REALLY funny thing… My coworkers that were there that day were nice enough to relay the story: It seems there was a man in the store wearing sweatpants shopping that day, just casually doing grocery/item shopping, minding his own business. Little did he know, the security woman was following him throughout the store. It seems she “caught him shoplifting”. What she “caught him shoplifting” was a salami. So she followed him around the store and as he was nearing the checkout area, she finally confronts him. Of course the man denies shoplifting anything, to which the security woman vehemently tells him, “Don’t you lie to me! I can see that salami right there in your pants!” The man promptly pulled out what was in his pants and told her, “Lady, this ain’t no salami!” The security woman turned beet red (she was an older woman), the man put the not a salami back in his pants and finished his shopping 😂

"The Customer is always right in matters of taste." - Harry Gordon Selfridge. IN MATTERS OF TASTE. People tend to drop that part. It means sell them the ugly green hat and checkered suit if that is what they want. It does not mean they are actually right. I love your videos. These people are insane.

I used to work in retail and one of the services we offered was sending faxes (yep, those things are still required in some quarters) One day this lady came in with about 20 documents stressing for me to send them cause it was urgent. I fed them all through the fax machine then asked her for the number. She blew up at me karen style claiming that you don"t need a number to send a fax... I guess she thought the machine would just magically know who to send it to. I tried explaining it to her but she kept yelling calling me unprofessional, she couldn't even tell me what company it was for so I couldn't look up the number. I spent 10 minutes looking through all her documents for the number, all the time she was screaming that it was urgent I send the documents, didn't find it so I tried explaining that a fax machine works like a phone, it needs a recipient number. She wasn't having it and stormed out insulting me. 30 minutes later she came back looking very humbled with a post-it note in her hand with a fax number on it. She was very quiet and didn't make eye contact as I re-fed all her documents through the machine with a big smile on my face. I charged her extra for that one

I work at an exclusive private club. We received a scathing review from a bride about the poor service during her wedding. One of our VP's replied back that we were sorry to hear she wasn't happy with her wedding, but after she and her groom had broken into the gift shop, stolen a member's golf cart and caused thousands of dollars in damages, causing them to be escorted off property by law enforcement and permanently banned from returning, it seems that we just weren't the "right fit" for their wedding venue.

The stupidest thing for which a Karen has ever yelled at me... I was working as a cashier in a supermarket. It was a really busy day as it was nearing the weekend so all checkout lanes were long. I had a customer with TWO CARTS FULL of groceries as he's buying stock for a community center in his neighbourhood, which he does two.three times a year. This was the biggest purchase I had ever seen before or since. He had so many items the grocery bagger couldn't keep up with my fast scanning, as I was trying to clear as many items as fast as possible - no one loves to be at a slow checkout lane. So I stopped every once in a while whenever the section got too full and helped him to bag the groceries, when I had some room I kept scanning items and passing it over to the bagger. It started going much faster. That's when I got yelled at by a Karen for not doing my job as a cashier. Apparently, she had a problem with me helping him bag the groceries in order to make things move faster. Yes, this would have been a perfect time for some malicious compliance - it would have taken AT LEAST another half an hour if I hadn't intervened. But it was my only 3rd day on the job so I didn't even think of that and I didn't know about Reddit then. Oh, and did I mention he wanted it all in a delivery? (hahaha, that always takes extra time). The full story is Reddit-worthy, if I do say so myself, as it ended up with mall security and police both being called. By the time she was removed I was still helping the same customer. He was very nice and thanked me profusely for all my assistance, and said I was the most helpful cashier he'd ever encountered. :)

I worked retail and was a hairstylist for over 12+ and you are correct that the customers are not always riight!!! Thanks for your amazing videos. I found you a couple weeks ago and it doesn’t feel like a day unless I start and end my day with your videos! Thank you so much for the entertainment 🥰🥰🥰

About 15 years ago I went into a Pizza Hut to eat in. The staff were lovely. A friend and myself asked for garlic mushrooms, “and if it’s not too much trouble, can we have extra garlic?” The waitress asked how much extra, and “we said, as much as the chef is allowed to put in it.” When our mushrooms were bought out, the chef and two other kitchen staff came out to look. My friend and I looked at each other, and laughed, because we knew the chef had considered our request, and thought “challenge accepted.” We smiled at the chef and made eye contact with him. We commenced eating. They were the best garlic mushrooms we had ever eaten. We called the chef over and thanked him. Apparently he had used 12 cloves of garlic to make our mushrooms. They had bets going in the kitchen as to whether we would be able to eat them or not. We told him that not only did we appreciate his prank, but also loved the results. We ended up getting a couple of beers on the house, and had a great laugh with the chef and the rest of the staff. It was a fantastic evening. It was one time when everyone was right. 😂

I can remember a waiter asking my oldest daughter, who was 3 at the time, how her spaghetti was. She replied that it was crying and the waiter had a hard time not to laugh at her. We gave him a nice tip.

I remember once I told a customer who is being rude, “The customer may be always right but they can also be quiet!”

I worked at Joann fabrics a few years back. The fabric counter closes 30 minutes before the store, because theres always a lot of fabric to put away, and it helps avoid customers in the store past closing.. one night it was 5 minutes till the STORE closed, and the sliding doors were pushed closed, but not locked. A woman WITH HER 2 YOUNG KIDS, PRYED THE DOOR OPEN and immediately walked to the fabric counter as we tried to tell her it was closed and the store was also closing. She ignored us, demanded that we cut her multiple lengths of fabric, and let her kids run wild DESTROYING multiple aisles we had already cleaned prior to closing. We called the manager and they actually sided with this lady and the smug look on her face is burned into my brain. They did so much damage we had to stay an extra 45 minutes to get her checked out and everything in order. And that’s 1 of 100 stories of awful entitled customers 🙄🙄🙄 DONT EVEN GET ME STARTED ON WORKING AT DISNEY, LORD.

When I was a chef on top of having to take into account bizarre orders and obscure food restrictions on a daily basis, my bosses (the owners of the restaurant) kept nagging me with Google reviews, they read every single one of them and expected me to deal with each of them individually (even when they were utterly ludicrous). Honestly I'm not surprised no one wants to work in the food industry anymore...

I worked at a women's clothing and intimates store for 5 years. I have so many stories, but this is the one will always stand out to me. It was the middle of summer and I was wearing a tank top and a light sweater. it wasn't low cut or form fitting. A lady came in. She looked me up and down and frankly said, "I want some camisoles like what you have on, but I dont want to look like a w*****." So there was that....

I worked retail all my life and have dealt with my fair share of “Karens”. I think you should be allowed to fight one customer per day 🤣🤣 great video by the way!

Super relatable and hilarious. I work at a local sandwich shop and a few years back, before plague times, we had an upset costumer. He was an older gentleman with his adult son, I helped them out the best i could, made their food to order and everything before checkout was pleasant, when we finally got to the register the bill came out to be around $25-$30, He handed me a coupon and a few dollars saying it was a tip, I said ok and punch in the coupon and it dropped the price of his order to around $20, and a told him the new total. He became confused, I told him politely that he only handed me a coupon and a few dollars as tip. I also told him that the coupon is only a discount of his total and said he needed to pay the remainder of the money, he said he wanted the tip back and he proceeded to ask for the manager. So, I did, I told my boss the situation and he tried to explain it to the costumer that the coupon isn't going to pay for their meals completely, the same way I explained it. Then the costumer started yelling, calling me a thief and wanting free food. The old man backtracked when my boss told him about the security camera and audio that he can look up, finished paying up and promptly left the store. I will always have mad respect for my boss and coworkers who stand up and correct thing if anything goes wrong professionally.

I know why Karen had such detailed instructions for the burgers. She intended to throw the barely cooked burgers into a pan so when Alan cam home she could pretend that she knew how to cook.

Worked at Mcdonalds for 7 sick years. The weirdest one was guy who came by the drive thru, asked me for a fresh cheeseburger without pickles. I said, it'll take 3 minutes. He started yelling, saying how hungry he was and couldn't wait. And asked me if I could just pick off the pickles from a finished one... Because you're too entitled and can't remove the pickles yourself.

I grew up in retail and worked in retail for 30 years. I could write a book on the idiots, customers and coworkers. Let's just say I now thoroughly enjoy throwing people out of perfectly good airplanes to recover my mental health.

Only time I left a bad Yelp review was when the restaurant overcharged my debit card by $3000 on a $26 meal. Then they wanted me to take down the review after I had to fight my bank and their regional manager to get my money back. This effectively locked up all my money for a week before it was all evened out.

For anyone who acts like this or if you've never worked in the service industry. Just remember, if you stand out like the people in this video, we will remember your face the next time you come in. ;) Careful what you say. Customers are almost NEVER right.

Years back was in America meeting up with some friends and done a road trip stopping off at various places to eat, I was surprised that my American friends pretty much ignored the table waiting staff like the food magically appeared on the table and empty plates vanished. Me being English and brought up to to be civil to everyone thanked the staff when they put the food/drinks in front of me and thanked them for clearing stuff away from the front of them. Got lots of shocked looks and "you're welcome!" for acknowledging them and making eye contact! Like to think I cut a litle swathe of Englishness across America whilst I was there!

I recently got into a verbal altercation at a grocery store because she was being a biotch to a young employee. At the end she yells, I'm never coming back here". I just looked her dead in the eyes and said "Oh No" in the most sarcastic tone I could. She just turned red and walked away. It was hilarious. I LOL'd.

One of my grandmothers worked all her life, through a depression and a world war and raised 3 amazing children, my mother among them. My fathers grandmother worked to raise 11 children after her husband (my great grandfather) died on the third day of the battle of the Somme in WW1. I’m pretty sure both of those ladies would have kicked that customers arse if that tipper had had the courage the makes those comments in person - and they were good baptists, both of them.

Trust me, I've worked in retail before, the customer is NOT always right! 😅 Be kind to retail and food workers. They work hard, for not a lot of pay. And don't deserve to be treated horribly for just doing their jobs! Another great video, Charlotte!! ❤❤

In the 30 years that I have been in the workforce, I have learned that 2 things are ALWAYS true: #1) managers & supervisors will always bend over backwards to kiss the asses of the customers who are rude, loud, dishonest, & disrespectful. Even if it’s the same customers coming in repeatedly to throw hissy fits. The managers & supervisors cannot, however, be bothered to go a bit above or a tiny bit beyond for regular customers who are consistently kind and gracious. #2) managers & supervisors will ALWAYS bend over backwards to kiss the asses of their worst employees. The ones that call out sick every Friday or Monday because they’re hungover, the ones who take 26 smoke breaks a day. The ones who don’t do their job, so someone else has to pick up their slack, while the slacker gets paid more & never gets disciplined or written up. The ones who are doing all the work, the ones who are dependable & responsible & have strong work ethics- they get [proverbially] whipped.

I worked for a small family owned grocery market years ago, a lady and her kids came in to buy a bag of popcorn. She came back a bit later and asked why the bag was only half full. Usually, companies add air to the packages for a few reasons mostly to make them look bigger. She complained and said why do we pack the popcorn like this? I'm like ma'am this is a grocery store we don't make or package the food we sell the food like from any stop n' shop. It's like I told her Santa Claus was not real. Like she never realized we don't farm and grow food in the back.

I work at aretail store where I have a coworker named Karen. She's nice, young and dyed her hair blonde but then some of the roots kinda damaged and she knows it. One day, an older regular female customer told her " too bad, you have that name, huh?!" , she (my co worker) just smiled, then the lady added "and that hair...looks so dry, you should do something about it!" But my co worker just pretend not to hear her. I've served this old lady many times and she has a very rude personality, where she would just throw her money on the counter when paying, complains a lot or "demand" a bag without a hint of politeness. We would actually call her "Karen" whenever we see her and nobody wants to serve her. One time, the other girl I worked with purposely closed her register when she spotted "Karen" in line and left me to serve her. With no other choice, I served her with curiousity to what her actual name was. I scanned her stuff and her rewards card, and checked the name of the card holder on my monitor...guess what??? HER NAME WAS KAREN!!! 🤣🤣🤣

Did you guys know that the term, “The customer is always right”. Has nothing to do with what Karen’s think it means. It actually means that the customer is always right in their purchasing options. So if Karen wants the red dress over the green dress, then the customer is always right, she wants the red dress, etc.. It has nothing to do with them being entitled lol

Omg that little possum is so cute and tbh it isn’t bothering anyone it’s sitting pretty settled and enjoying it’s food .just so so cut awwwww

I can’t even imagine being so cruel or condescending to another person, especially a person in a service industry. Yes, servers and restaurants can make mistakes. Sometimes some really terrible ones. But being petty is just pathetic. I’ve been told I take food service mistakes pretty well. Even when it ACTUALLY IS the restaurant/wait staff’s fault. I have had roaches on burgers lady bugs in spinach salad cut my tongue on sharp ceramic pieces that turned out to be broken chunks of claim shells in a chicken entree had the wrong meal brought to me had a sandwich that made me throw up after swallowing one bite waited over 2 hrs to be served because they lost my order and didn’t realize it been brought alcohol when I ordered a soda (this one could have hospitalized me as I have a liver disease and can’t drink alcohol) but my friend caught the smell before I had a sip I’ve also had several servers knock things off my table and into my lap... usually silverware, once it was an empty plate they were trying to balance, anther time it was a (thankfully closed) bottle of ketchup But the worst by far was when a waitress dropped an entire pitcher of soda on my favorite cashmere sweater, ruining it. She thought she was going to get fired and was in her 20s. I was 13/14 and consoling her, saying it was okay. But I was so angry at her! The manager came to check in and I told him I was upset but don’t punish her. He offered free dessert but I turned him down and told my father to just ask for the check I wanted to go home. So we did. I spent the night bawling. But with all these incidents, I never once raised my voice. And most of the issues I wasn’t even too upset over. And the restaurant was very quick to remedy/offer a trade if applicable. The only time I was disappointed in how a restaurant handled a mistake/bad situation with me was on a food run after getting discharged from the ER (I was there for almost 15 hrs and famished!). I wanted a meal from my favorite retro fast food place. We originally decided to go in, but I looked pretty bad with my bloody clothes and stitched face (thanks car wreck), so we opted for drive-through. They got the whole order wrong. Went back through, explained, waited, got a replacement order. This time my shake was still wrong and so was my sandwich. Went through again. Explained. Mentioned this was our third go. Got replacement order again. Right sandwich, wrong shake. By that point I was cranky so I took the ticket and all the incorrect shakes and went inside. The manager was horrified that I had the audacity to walk into her establishment looking like “a serial-killer victim” and told me to leave and they’d be happy to serve me at the window. I set the wrong shakes on the counter and told her I had already been through the window service 3 times and they continually got my order wrong. I explained that I just wanted the right shake. That I was sorry to come inside, but it seemed I had no other option. I said “Ma’am, I am cranky, sore, and hungry. I just left the ER. I’m sorry about the bloody clothes. But I’m not going through the drive-through a fourth time. Please make my shake so I can go home. Or give me a refund for just the shake.” I was probably a little louder than I should have been, but not so loud anyone past the counter heard me. The manager took the other shakes and dumped them, then made the correct one and brought it to me. I took it with a thank you and promised to never come into her restaurant with bloody clothes ever again. And she replied “Or maybe not at all?” I just walked out. When I went back to the restaurant a few weeks later, she had been replaced. Not sure what happened. Did I handle the situation wrong? I honestly don’t know. I was on strong painkillers so maybe I remember it wrong, but I’m pretty sure someone went inside with me, maybe my dad? My parents and grandmother were the ones who brought me home. So if I was being rude, the other person would have stepped in.

The possum thing made me think of when I was moving across the state with my family, and I had a little parrot. I had him in a box, while we were driving; and when we stopped at a Wendy's, I just took the box inside with us, because I wasn't going to leave him in the car. I was sticking fries in the hole for him to munch on (I didn't normally let him have fries, but this was a special occasion.), and all anyone could see was that I had a box on the table with fries disappearing into the holes. I thought we were going to get thrown out, because someone came up to ask what I had in the box, but they were really just excited to see the cute little guy happily munching fries and peeping out the holes of the box at them. Possum guy is eating off his own tray, with his own food, and all those surfaces will be wiped and sanitized before anyone else uses them. Just let them be.

The baby possum was too cute! I would have chuckled if I witnessed someone feeding a baby possum. 😂

08:27: "The customer is always right." Two observations: 1. No one saying that has EVER worked in any kind of customer service job. 2. Macy's popularized that phrase in the Thirties. This isn't Macy's.

Worked in retail my whole life. Had a customer hold out his hand with his card, and when I went to take it he SLAPPED MY HAND AWAY and told me not to be "grabbing sh*t out of his hand" Needless to say, I didn't ring him up, and he got an earful and a bam from my boss

“The customer is always right” is actually NOT the full quote. The full quote is, “The customer is always right, in matters of taste.” Harry Gordon Selfridge It simply means that if they want to wear stripes and plaid for instance, or have their soup topped with ice cream then so be it but they do NOT get to dictate how the business is run, simply how it interacts with them. And the business owner has every right to decline to interact on those terms. Like Herb Keller of Southwest wrote to a complaining customer, “We will miss you.” No need to be snarky or rude (on either side), just agree that the attempt to interact has failed and move on.

Who doesn't love this Channel? This is the best and funnier channel i ever saw. Charlotte thank you for making us feel better everyday. ❤️

My mouth was literally wide open the whole time you were reading the whole ‘tip’ telling the waitress to stay home. The AUDACITY. LIKE HOLY SHIT. Who in their right mind would eat out and leave that for their waitresses. I feel like my brain short circuited from all the reasons I would want to fire back into their faces. Honestly they need to just be banned from all places that serve food simply for the disrespect.

We sat in a steakhouse next to a huge party of at least 15 people. They didn't pay the bill. Server was in tears, and management wouldn't do anything even when one of them came back to get her cellphone off the table. We tipped her extra. We'd run into her once in a while, and she always had a smile and was so warm. Be kind to your servers!

Now officially addicted to this channel. My child knows your voice and yells Charlotte!

I think Alan and Karen really just needed some new containers 😂

I’m sorry can we talk about how adorable that freaking baby possum is! Literally sitting there eating so mannerly not bothering anyone😂❤

That baby opossum was adorable.

the posts with "today a customer got mad at me for...." have the same energy as "why my toddler cried today" posts 🤣

Two things these kind of customer's don't understand. 1. We are happy that you won't be back. 2. We make fun of you for weeks (sometimes even months) afterwards.

Years ago I worked at a store, an old couple came through my line. I was done with the grocery's and the man asked for a pack of cigarettes, I gave him a pack of Marlboros he wanted to know how I knew what kind he wanted. I said YOU LOOK LIKE A MARLBORO MAN. His wife said that's the first time he was speechless.🇺🇸 love you're show.

I work in a store that closes at 11 pm, opens at 6 am. There's a door left unlocked on side.of building for associates to go in and out. The number of people who will come in during times we're closed and get upset when they can't shop is amazing.

Once we got an 1 star review from a client no one recognised in our shop. Turned out that he have never been to our store, but a friend of his had come 2 years ago and didn't like the service (he asked for something we don't do). Then because the first guy had a rough day at his work, remembered what his friend told him, got angry and left the 1 star review. So, yeah.

Yes! I do leave reviews, BUT only when I have a great experience. I refuse to be part of the failure of anyones business, it’s how they feed their families. Even if the service was awful, whatever, I’ll get over it or take my business elsewhere. It really is that easy.

"Guess what it's a tissue, so you can" 😂

i love how the person eating out at a restaurant literally writes a note to the waitress about how she should be home cooking ?! like MAM WHAT 🙃

Can I just say how awesome Charlotte is!? I found you at the start of the pandemic and I’ve watched every video. Thank you for being true to yourself potato queen! Have an awesome day!

For the "special" containers couple. I'd put 1 bun (top/bottom) in a container. 1 beef patty in 1 container and so on. And then charge them like $1.50 for each container, making the cost of the burger double or triple for their insane request.

I’ve worked retail for nearly 26 years.. and I still love this quick moment where a customer nearly decked me. She had moved a price tag and then wanted us to honor it. I know I watched her lol. When I wouldn’t she pulled the “don’t you know the customer is always right?” … gazed at her for moment.. “ma’am… have you met my customers?” Out came the fist lol

I worked at a restaurant where we sold 6" subs. A woman comes in, orders the steak sub with no veggies. So bread and steak, that's it. I give her her order and the woman, I kid you not, took out a measuring tape! She then measured her wrap and complained that the wrap was not 6". I tried explaining to her that the sub would be smaller since it had nothing else but the steak. She proceeded to say that she'll never come back to the restaurant and left. Lol

Charlotte, as someone with a lot of food allergies, I think that Karen was just being an actual Karen. If you have food allergies you go to restaurants that specifically cater for them, or eat at home. If it's a food emergency, (and since food allergies can be life threatening), you go inside in person and have a polite conversation with the staff about ANY possible thing that they can make you that won't result in a trip to the hospital, you dont leave a condescending note.😂😂😂

It's doubtful they had dietary restrictions. I've worked in restaurants ALL my life and when customers become " regulars" they really get full of themselves thinking themselves great and requesting WAYYYY too much from the staff from their daily 2$ tip. And us waitstaff.. we do it!! We just do it!!

Where has this channel been hiding?! You're hilarious dude, keep doing you thing and kicking ass.

I love writing good reviews for businesses that go above and beyond. I'm so appreciative of good service, and it doesn't take but a minute.

That dollar in the water glass just filled me with so much rage I literally saw red for a second🤬 I have never said anything to a customer about a crappy tip, but that person probably would've gotten followed out to the parking lot and that glass thrown at their damn head!

I don't know if the extremely misogynistic letter was real or not but not all Christians think like that! Biblical womanhood does not equal women staying at home and serving their husbands!! I'm sorry you had to deal with someone who gave Jesus a bad name

I once had a horrible experience at a restaurant. My wife and I and our toddler ended up waiting for well over an hour even though the restaurant wasn't busy. The manager came over and apologized and offered free desert. When we got our bill it wasn't free. My wife had never written a letter to complain about anything, but in this case she did. We ended up getting a voucher for a free dinner at one of the restaurants other locations, and the food and service were great. We tipped the waitress around 30%. When we went to leave, I asked her if the manager was in. She looked confused and must have thought we were going to complain, but instead we told the manager how great she was, while she was standing there. He seemed a little surprised as did she, because I imagine they rarely get called out for anything other than complaints.

I’ve made 2 reviews in my life. The rona nearly closed all the small restaurants in town so when we went to eat I wrote a good review on how they had chosen to keep people safe and able to eat out… The other was for a hospital ER doctor who told me If I wanted a cure i was in the wrong place. I fell and broke both arms. I wanted casts lol I didn’t expect they’d cure my bone disease that caused the easy fractures , just the fractures. It was both damn arms and it’s an emergency room. Where else do you go for broken bones. Smh I no longer go to the college hospital here. It’s so bad these days

Nothing used to piss me off more than someone leaving me the “God loves you” card as my tip. Oddly, it was always men that left the stupid card

I once had a customer ask if we had any avocados that were "fresher". In the middle of winter in the Midwest. I told her they were as fresh as they come from Mexico. Not the answer she was looking for APPARENTLY.

That chicken flying across the screen with the “Buck Buck Buck Buck!” made me burst into laughter and like 5 other people in the break room turned around and gave me weird looks😂 Thanks Charlotte 👍🏻❤️

As an experience in hotels for the last 8 years in diferent countries with different cultures. I can say the customer is rigth 1% of the time.99% they just want free food, free stay or extra points in their reward program + they are so disrespectful. Do more of this videos i love them 😍😂

I want to find the customer who offered the waitress a written “tip” about a woman’s proper place, and. . . well, I probably ought not to say what I want, but if I had my way he/she would not be writing any more “tips” like this. Live your life, people, AND LET OTHERS LIVE THEIRS. M Y O dang B.

I got screamed at by a customers wife the day after I went out of my way to help her husband search in our parking lot to look for a service receipt that the wind blew out of his hand that he absolutely needed to return a car battery without our service manager available. After spending 30 min looking with him I let him know if he came in the next day we can do the refund bc the manager would be present. She was screaming about how inconvenient it was for her to and her husband to have to come back and how I should’ve just done the return; (they were local) and her husband was trying to calm her down the entire time and kept apologizing. She was screeching so loudly that the store owner that was in his upstairs office could hear her; he called me and asked if I needed assistance but at this point I had already asked her to leave and her husband was directing her by the arm to the door.

Oh, Charlotte, I'm so glad I found your channel when I did. Sometimes, I like to imagine what it would be like to have a friend like you, you're so awesome, dude. Thank you for being who you are ❤

The lady at sushi left her kids as collateral 😂

Been clock watching all afternoon waiting for my daily fix from the potato queen. Now my craving and day is complete lol 😊

To the person that left the 'tip' as a letter, I would remind them that the laborer is worthy of his hire. Also if they didn't always want everything on the cheap, perhaps the husband could be paid enough for his wife not to need to work.

tha message on napkin. i love it. finally a truthful karen.

I've been in bed so ill the last 4 days and literally not with it at all, I'm feeling a little better today (actually managed to get out of bed!) and you've put a smile on my face today, thank you Charlotte 💖

I literally had that bring other food thing happen in a pub I worked at. The lady ordered a water and brought out her brown bagged lunch. I proceeded to tell her that we didnt allow outside food in the pub and she legit had a shit fit. I ended up kicking her out. See ya! Lol 🤷‍♀️🤣

This was like when I worked at Buffalo Wild Wings and this lady was mad that we didn't have noodles on the menu. I advised her we are a wing place. She wanted me to add noodles to the menu like I had that power or as if it was even possible. The manager had to tell Karen the same thing since apparently she only understands English when it's coming from a manager. What I wanted to do was bring her a large togo cup full of hot water and with fries in it and tell her "This is as close as we can get to having noodles". My manager advised against it....

I love it when they try to scare you with this "I'm never ever coming back here again!". Yah, hopefully! Thanks!

That baby opossum is adorable! So close to 1 million!!!!

Love you vids Charlotte!! I work in a bottle’o in Australia ( liquor store ) I had a lady get very agitated with me because I couldn’t find a wine that she wanted to drink. She told me she used to drink wine but hadn’t for years and she couldn’t remember if it was red or white. For half an hour we walked around the store and I went through every wine from a Shiraz to a Chardonnay. She got angry and said “ NO, NONE OF THESE ARE RIGHT YOU STUPID WOMAN!!! I WANT WINE WITH GRAPES IN IT !!!! 😳 I told her that wine was literally made out of grapes. Her face went red, she called me an idiot and stormed out. Myself and the other customers in the store had a good giggle at that one

Seriously! A big shout out and much love to the customer service employees! If I had to deal with this insanity I swear I'd catch a charge!!

I keep coming back to this video anytime I need a good laugh.

You go, girl! Thank you for the good vibes! Road to 1M. ❤

Yay early again love getting here. Working in retail sucks most of the time. The customer is always right does my head in and really gets abused a lot. The fact we can't even stand up for ourselves sucks so much. I used to work in retail and quit after a year. I do love your videos Charlotte never stop being epic 🥰🥰

I left 1 bad review for a vegan restaurant and it nearly tore me up. I loved the restaurant but I have food allergies and I asked them not add onions to my food (like 10 times just to be sure they heard me) so I went to bite my food without checking it and nothing but a mouth full of onions. My throat nearly closed I had such a huge asthma attack it was so scary. So I left the review and called them. I spoke to a guy claiming to be the manager and he was very nice asked me to come back to speak to the owner. So when I came back to speak to the owner he basically gave some sob story told me he would give me a call because he wanted to have a further conversation (he was scared I would sue) and while I was leaving I said "I spoke to your manager and he was very understanding and told me the chef -* owner cuts me off and SAYS HE DOESN'T HAVE A MANGAER that guy is just a friend who claims he's a manager 😑🤨. Long story short never heard from the manager ever again and I nvr went back it was just all too weird.

I see a lot of people saying that the quote comes from Harry Gordon Selfridge, who founded Selfridge's Department Store in London in 1908 and was a retail magnate in his time. However, another person who may have coined the phrase was Marshall Field, who founded a Chicago-based chain of department stores called Marshall Field and Company and also provided funding for Chicago's Field Museum of Natural History. Field's version of the quote goes "Assume that the customer is right until it is plain beyond all question that he is not." At the time, this concept was novel because it was very much a *caveat emptor* ("Let the buyer beware") landscape.

That baby possum at Arby's was everything 😆

Worked in service for nearly 35 years, and something I heard quite recently resonated with me. The customer IS always right, but "the customer" is the collective, not the individual. The last bit has been forgotten to the detriment of the industry. It SHOULD mean that if the vast majority of customers have an issue with some aspect of your business (read: Blockbuster late fees, too little too late), do something about it. However, it does NOT mean that you should take the side of the Karen screaming at a cashier because the coupon that expired 4 years ago for spaghetti sauce can't be applied to the sirloin cut she's trying to "buy" today. In fact, kowtowing to those types actually DAMAGES customer service. Directly by making all the people who are ACTUALLY customers wait needlessly (I maintain that the person screaming at your staff in an attempt to defraud your business out of product should not be viewed as a customer, but rather a thief), and indirectly due to the attrition of your likely best staff.

As a former 'fast food' cook. That printed list for "Alan and Karen" doesn't work for food allergies. I would have to prep certain of those items separately and fresh, just to insure no cross contamination. Most of our stuff is pre-prepped in rather large batches daily and then placed in the coolers. So, methinks that the letter is a massive 'Karen move' and nothing more.

As someone who worked food and beverage for 6 years, this video is so satisfying.

Charlotte's comeback to that unsolicited "tip", brilliant! Because that "tip" had me fuming.

As a small business owner, I can verify that most negative reviews are due to a Karen not getting their way. Sometimes the complaints are so surreal as to be twilight zone material. It's also why we don't have staff...everyone's a manager so I don't need to deal with the bs.

I once had a client I was taking payment from after his appointment who noticed I had a little 1 serving carton of goldfish crackers on the cabinet behind me. He mentioned they were a his favorite snack. I said oh cool... he stared at me expectantly for a solid 10 seconds and then asked if he could have them. I said no. He asked to buy them. I said... no, they were part of my lunch and I was here all day. He (a grown ass man - 30s at least) said "wow ok" and was pissy with me the rest of the transaction. I... still think about this.

Can we just pause for a moment in honor of the baby opossum's cuteness!! 😍

I worked retail for a year or so, I always wanted the customer who would say that they are never coming back, I would have loved to reply with one word, "promise?".