We've been told for decades, not to use debit cards. Credit cards are safer because it doesn't dip into your account and you can deny charges. Debit cards are a direct line to you cash. She gave the scammers the key to her money. The bank has no fault, here.

Lol if you think it’s safer to store money at home then at the bank then you literally have digressed in financial literacy. Good luck with that.

Go ahead and do that then... But you wont

Your comment is crazy, the lady was talking to the acammers on the phone, verifying her pwrsonal details. The scammers bypaased security by obviously using her information against her., which she freely gave. Why is the bank at fault by her doing what she did.

DITTO

Because as much as you don't like it, banks' survival is necessary to keep the greater economy in tact, and she is not.

@@yukie_tn I know you are right. But you were also right that I don't like it. That money went somewhere.

​@@yukie_tnthat's BS, it's simply a denial of claim, not anything extraordinary at all. Chase should be on the hook for not detecting the breach of security. Text confirmation must also note the transaction details.

@@yukie_tn No it is not Theres are tons of banks.

@@violent_bebop9687 I agree they let her get 800 in the red and dint bother to even tell her.

all the banks are like this.

They are supposed to just give her $160,000 because she's an idiot?

Set a reminder, too.

​@@muadhnate Are they supposed to like bug all their customers phone and monitor if anyone is contacting them pretending to be chase?

Note to self: Don't trust any banks

How did they find her email.

💯

​@Carolyn wheaton they have access to customers account info

Duh this is the main reason why people have money lock up in a big safe in they closet in they bed rooms with guns 😒😒😒

🎯🎯🎯

Sounds like an insider job!

she kept authorizing them so they thought it was legit. I think she's at least 60% at fault if not 100%

I got scammed out of a lot a few years ago the victims r not at fault that's why they don't report it cause they think they will get blamed of course the banks don't take responsibility

​@@BINHNGUYEN-gj9diMy exact thought!

Yeah, thats weird. Anytime I use my account too often in one day, I get a call from my bank asking if it was me. They even denied a large purchase I was trying to make because they didn't think it was me. I had to call

Me too

Yep if I get a call I just end the call and call my bank USING a different phone.

Why use a different phone? Many folks only have their cell phone. If you initiate the call shouldn't you be ok?

Exactly! From social media inboxes to them foreigners talking about I am from your TV company.

Right! And check your account balances. Did she just not check her balances?

It’s because nobody wants to come into the bank anymore

yeah, plus when you withdraw that amount of money aren't you required to fill out paperwork? from what i understand if you withdraw large sums of money like that banks usually put a hold on the transaction and are required to report to the IRS and make sure no anti money laundering laws are being broken

And without identifying the customer without a signature & ID, in fact, Chase did not do the due diligence required, and the customer does have recourse. The elderly and young (and all those who do not know banking & commerce statutes) are ripe for the picking. I would absolutely go after the bank, using government enforcement agencies for criminal neglect if due diligence and a civil lawsuit. Chase broke banking protocol wiring that money.

& more amazed you don't know these Big Banks haven't reported to Uncle Sam bank accounts over $10,000 & have been enabling money laundering in the past, doesn't mean they don't today with all bank accounts. Getting a hefty fine by the government yet no one responsible actually going to jail. Don't trust the banks.

I bet Chase is the one doing it and pays people to scam customers

Very true. Some of these communications look very authentic. To an average user or someone with limited knowledge of technology it can be easy to think they are real.

Yup. I have Chase and whenever I do get a text message from them, I only call their official number from their website and the back of my cards to verify it was from them. It has always ended up being official, but it takes just a couple of more seconds to make sure it is really them.

Exactly. Always call. Heck, I've called the police station to verify that the officer on my front porch was who he said he was. I disagree with the assertion any bank or financial institution is at fault when the customer is the one who actually gives away the key to the kingdom. As sad as this situation is, she repetitively gave away the OTP code. If it had happened once, I could see her falling for it....but they called her multiple times to do the same thing. ALL financial institutions send out (e)mail describing different scam and phishing tactics used by fraudsters. I get updates from both my bank and my credit union on a regular basis. I don't think everyone reads them. People do in fact think someone ELSE is supposed to keep their money safe in all circumstances. Those folks will keep the money safe....if you don't give them the entry through the back door. SMH. Very sad.

Correct. If you’re unsure, hang up and call the institution yourself and ask.

Couple of years ago I had a fraud alert with a phone number to call. I called and instantly got connected to someone, I thought that was strange. Before I verified any information I called the number on the back of the card and got connected to the Fraud Department. Always, always, make the contact through proper channels.

My thoughts exactly!

Her $160k will have to come from the bank customers who had nothing to do with her opening her account to the scammers. If there was a breach by Chase, then yeah, she should get her money back. But she handed over her cash to the scammers. You Lose!

@@delorbb2298 that's definitely a good point. It's hard for me to tell if Chase did enough in this situation to protect her. They might have. It's kinda hard for me to tell. She definitely should have known better and done more to protect herself.

​@delorb b it would usually come from insurance not the bank

@@76shian Nah. If they lose money to fraud it comes out of them. With all the fraud going on, no insurance company would issue a policy.

Because Chase is the ones that scammed her 👀..Most of these banks are scammers. That's why a lot of people are pulling their money out the banks

@@ayalibra That's literally not how it works. While they may be scammers it is not in this way. It most likely is a Nigerian prince.

Well imagine if every bank refunded such instances, then everyone will start scamming each other or scamming themselves to double their money, GENIUS

They said they did call her and left voice messages, but she said she didn't receive it

Chase has a long history of not protecting customers. The irony is everyone moved to chase and the big banks cuz of the regional bank failures. Support your local bank and pull money out of chase!!!

... But, BUT, BUT verify the number of the company you're calling I've just learned that Google search engine still allow and don't fact check listing that are actually SCAMS! I've found out recently; I called them through a Google Company listing and VERY grateful I've got hipped before it was too late #WATCHYourBacks #WATCHYourAccounts #THIRSTYscammers

Only call the number on your card. I check my account every day. Scary

Verification texts are okay. Wells Fargo is really good about that. However, after you say no or yes to approving a transaction, you’re never supposed to receive a phone call asking for any numbers to verify anything

it's funny that the majority of the comments & upvotes are for blaming the bank & trying to hold the bank accountable. meanwhile you advocate for personal responsibility & accountability and your comment is only upvoted 54 times.

@@clove8763 EXACTLY! Google does not verify phone numbers. Example, I typed in a satellite TV company. On the side panel was the company's number, info, and brief history. I called it to get service. The operator went over some advertisements, but nothing to do with TV. I asked about the TV service. She said we'll get to that soon..... I hung up and as an experiment, tried again. Same thing. I immediately wrote Google of the scam. Google took down the side panel on their site very quickly.

Spoken like an old person

I agree, I would NEVER PUT ANYTHING personal on a freggin cell phone. My nephew needed $ last week and I went to a money gram and sent it. No cash apps for me, no thank you!

@@ceoatcrystalsoft4942 well you can't get hacked

Going to the back was how scammers used to steal money from you lol.

@@samlee1546 No one here got hacked. Most "hacking" is just social engineering where the victim hands over the keys to the castle the very same way this lady did. The interesting part here is that it doesn't even mention that they, apparently, already had her username and password and probably got them straight from her as well.

We do, they just don't have any legal authority to do much.

The scammer is the Chase Bank. They gets free taxpayers money to survive, yet they collecting billions on just overdraft fees on its customers.

Or maybe people should just learn how to speak person to person especially about $. Wake up people

Won't happen. We have an entire community dedicated to this. Scammer Paymack, Kitboga, Trilogy Media, just to name a few. But the scams are quite literally organized crime group who pay off the cops. People just need to use common sense to spot the red flags and avoid being a victim.

They exist! Scammer payback! Jim Browning, just to name a few…

same i got a text from wells i happen to be near my branch so went in and asked them it was true they canceld my atm card and wells CC right away

It happened to me as well- I called my bank immediately especially when they asked me to verify information. I told them hold on , hang up let me call you back and when I did- the bank immediately FROZE my account, did a report, with all my info and ordere me a new card verified Everthing through my email while I was on the phone. I pray the bank helps her

Adeleke, if you fell for it, then you need to visit home. It's still sad though.

On a side story, we had scammers pretending to be ATT. They called my wife first for personal info. She didn't know and was scared. She called me to tell me ATT was going after us for something. I knew something was fishy. I called ATT and the rep confirmed everything was OK and no actions were being done by ATT. The scammers called me while I had ATT on the line. I set up a 3 way call while the ATT stayed silent. The scammer said they were with ATT and my personal info was needed to suspicious activity on my account. Failure to do so will lead to a suspension and fines. Immediately, the ATT rep got on the line and identified herself. She proceeded to ask what company the scammer was working for and his ID no. Scammer hung up. The rep said that was the first time she got a scammer on a call and it made her day! 😂

@@juicyfruit6311 love this

Or maybe people should not give out their information so easily without double checking to make sure they are actually dealing with their bank. Check accounts on a regular.

@@amarie8769 This the verification process that Chase has on their website: When you sign in for the first time or with a device we don't recognize, we'll ask you for your username, password and a temporary identification code, which we'll send you by phone, email or text message. So how is she supposed to know it ISNT Chase when scammers are replicating their system. The fact they were doing wire transfers where none had been done before should have, at the very least, warranted a call from them. Chase has more than enough to investigate this, ie where the transfers went, but instead they wash their hands of the customer. Great business practice 🤦🏻‍♀️

@@amarie8769 either way chase needs to be able to help their clients. Doesn’t matter

Time for a class action lawsuit.

They CAN’T return money they DON’T HAVE!!!! The CROOKS have it!!!

Did she get it back?

Not only the elderly, but those who take out student loans, and others with bank accounts !

@@jengable4888 good point. We all could use a nice little educational session to teach us or protect us

Also include if the company is asking you to go to Walgreens and buy Amazon gift cards to give them the code it's a scam. Mam they are not really with DirecTV True story 🤦🏿‍♀️

A presentation? Damn lmao. Why so formal😂😂😂

@@terrycrews1760 they may need visuals (pictures/other examples) to understand.

The comment above is spam. Ignore it. It doesn't even make sense. 🤦🏻

​@@EndyMXIt looks like one of those comments that's supposed to be part of a long string of spam comments about financial investing or Bitcoin or some other nonsense.

Well knowledgeable individual(s) in person. Other wise the same thing can still transpire.

Move your money around

4. Never have a debit card. Credit cards only.

Exactly

@@jimtastic688actually more like lock your debit cards. You’re right on credit cards, I just use my debit to take out cash if I need it.

So, it's the bank's fault that she gave someone else all of her money?

They are actually. I work for a bank and they require certain forms to be filled out or authorizations be approved when a transaction is over a certain amount.

I agree, but you have to wonder if it was an inside job ???!?

@@terrycrews1760 apparently she was tricked by the initial text of $35.00 transaction amount.

@@frey8725She didn’t give anyone any of her money - they stole it right out from under her nose. I can’t believe there are functioning adults in the United States today that actually defend this kind of crap. There are dozens and dozens of things a bank as large as Chase could have and, morally, ought to have done that would have prevented this from happening. There are thousands more things that the government could have and, morally, should have done to ensure Chase did at least some of those things, and to back Chase up and make it significantly harder for this sort of fraud to occur, but no…. Instead, we have to put up with too many of our fellow citizens pretending that nothing can be done, and that this is the fault of the freaking VICTIM of professional criminals, and that this is not only the only way it can be, but the only way it _should_ be. You are wrong, frey - very wrong. And I’m 100% certain that you know you’re wrong, too, but this is just the kind of human being that you actually choose to be, on purpose, and with forethought. It speaks volumes about your character - or lack thereof.

Good point!

That’s on her unfortunately. She should have called Chase herself but she never did, she didn’t bother to check her account.

​@@ToRo909r How would she suppose to know though? The texted and everything seemed real and she probably never got scammed before. As a major bank it's their job to protect the customer's money and they failed to do so.

@@coolsteve1985 Well she will know for next time. It’s not the bank’s fault she was so easy to manipulate. It’s a common scam. Again, it’s unfortunate but she could have checked her account sooner.

@@coolsteve1985 you know people do theft scams, have people they know steal the money then get the insured money returned and they've doubled their balance. Chase isn't taking chances.

@@Sccoppe Her money should still be insured because this was fraud regardless how it happened.

Of course not. Maybe she was leaving chase. If they stopped her, she would get angry. That's why they had 2FA and she gave it to the scammers

She could’ve been switching to another bank, or moving it into stocks or bonds, or to a financial institution that was going to invest it.

Listening is a virtue. They did try to contact her but she did not respond.

@@sblijheid I heard that but just because a bank or any body or company says they did something doesn't mean they did.

This would never happen with my credit union. They would've put a hold on my account until they spoke to me. My bank canceled my card because someone purchased games using my debit card. Game cost $10 and they contacted me. Chase failed her.

That's what I say TURN OFF WIRE TRANSFERS from account

What worries me is how more and more companies are using overseas inbound/outbound call centers. I called about my CC once and I could hear people in the background. It sounded like they were working from their home. I don't think call centers should allow working from home. They can write down all your information and no one would know.

Especially being separate transactions. should have sent a red flag...

There should have been a big red flag with that much money leaving her account so quickly. They should have frozen her account.

Most banks would send out alerts to the customer when large amounts are being taken out just to make sure the customer is aware and to verify they are the one getting the funds. I would think a large bank like Chase would pay a fraud company to alert customers of potential fraud.

I can verify that it is far to easy as a customer. I wish they would give the option to require 2 factor authentication for those try of transactions.

This is why you don’t even call. Just visit the bank in person.

Good advice!

Exactly!

This 👍

Exactly!

Maybe not you, but literally millions of people and businesses do those kinds of numbers everyday.

Bank is not responsible for notifying you of your own errors.

Exactly 💯

​@karimaminyes they are responsible for notifying with suspicious unusual activity

It wasn't a withdrawal. It was a wire transfer. In other words a bank to bank transaction using account number/routing number. That's why Chase refused to refund the money because how did the scammers get hold of her bank account number/routing number??

What's your bank? What bank do you use?

Routing number is public is just the number that identifies each bank.... Her account they already had it? How did they know she used chase? Maybe from a check or even someone working at the bank itself

Maybe it is an inside job. You never know. My sisters checks were being stolen through the mail. Come to find out it was her mail carrier. Incredible.

I used to work for a bank in their processing center and some employees used to steal checks and money orders especially if they were blank all the time we reported it but people kept doing it so yes I truly believe it’s an inside job

it happens over and over with chase

Correction: time for EVERYONE to leave THE BANKS!

Not only CHASE, happens with any other bank!!

Same with WellsFargo. Can't trust anyone at this point nor keep your money under your mattress lol

No, the woman in this story is dishonorable. She expects Chase to give her money that she willingly allowed thieves to steal? This is what happens when you don't do due diligence and expect others to take care of your life for you. Blaming institutions for your own problems is such an American habit.

@@raklorap......when someone writes you a check from Chase Bank and you go to try to cash it.....they do NOT honor their own checks without a service fee... That is dishonorable!

@@PrezCamacho - No, you are only charged if you are NOT an account holder of Chase! There is no law that says that the bank of the check MUST cash your check if you are NOT an account holder. It is the responsibility of your bank to cash that check from another bank!

@@kevinp8108 It is 'not' the responsibility....etc.

That sh** is Crazy! They're expecting customers to watch their bank activity , daily/all day ? That's their freakin' job !

I have Wells and 2 other banks I use. Wells Fargo sends me a daily email of all withdrawals. I watch for that email every day. Yes, you do need to be responsible for your money even in a bank. The window of opportunity to report fraud is short.

I had a Wells Fargo run in, and they are the worst bank ever. My daughter had student loans through them, but somehow it ended up being 6-8 separate loans instead of 2 (remember that scandal?) and they would send bills for the payments and no matter how diligent we were, we always got late fees or fines for nonpayment. Turns out they sent 2 bills but didn't spread the money out to all the accounts, even though they were all listed, some on one bill, some on the other. Then, I decided to call the next bill we got, have my daughter call and have my other daughter call, and all three of us were given different amounts of how much was owed. As soon as we could, we got those loans out of Wells Fargo. Every illegal thing they have been convicted of, they did to my daughter. She eventually did get some money from them in a refund for illegal loan fee practices, but it was a pittance compared to how much those buggers got out of us.

Wells fargo had insiders in the bank selling social security numbers to the black market and when they got busted, nothing happened to the bank. Wells fargo is one of the worst banks you can go to.

@@shipwreck8847Shoot! I bank with them and my ssn was stolen. :( Which bank do you recommend?

seriously

Last year, Chase online banking is more strict than before. And no such Chase Text.

They did with the 2FA but she gave it away to someone. That's technically her fault

She would have been better off burying her money in a coffee Can in the back yard. Chase benefitted from her money all these years, and now they are doing nothing to help her out. Terrible. It would be nothing for them, but it’s everything to her. Awful. Will never bank with Chase.

@@SeeMar7616 I'd bet you the account in question is her business account and not a personal account. So four or five figure transactions happening over a short timeframe isn't abnormal.

And they want us to take a digital currency LOL

i dotn think the wire transfer was over the phone, it mostlike through online on her account. they send random text to random numbers. when she reply, thye know they got a real number. so they call her and she pick up. then they said that her card info might be stolen. so they ask for her debit card number and acct info to varify that it is her. she give her card info, now they got her her number and card info. next they call againa nd adi fefX having problem with her adress and they ask her to varify the address. now they got adress, acct info, card number. they did a few small xfer and notice that she might have a lot of $$$ on teh acct so they now attemp to get into her account and make the big wire xfer. chances are, they try to change her password and bank will send those request to her phone through text, she on th phone with the scammer and each time the bank send comfirmation number to her phone, she read it ot the scammer and scammer type it all in and then got access to her account. that when they see 6 digit and knew they hit gold, and did multiple 40K+ transfer.

💯 percent agree with you! Call the customer and tell her or him, if this you or not! Before they lets this transaction go out!

thats not how things work... when there are transactions out of character, it should alert chase and freeze all transactions on that account which would force her to call them. now, most people dont realize that her money is actually insured against theft if the bank is the custodian and they were. if chase was sued a jury would find chase liable because of culpability in what occurred.

@@bjvu9460 That is completely not how things work. First if a transaction is possibly fraudulent, they don't freeze your entire account. Not Chase, not any bank. Only that transaction is declined and you're asked to verify. This also only applies to credit/debit card transactions. For transfers on your account, if additional verification is needed, they now use multifactor authentication, like the text codes she received. The account is only frozen if multiple attempts to verify have failed. Here, she unwittingly gave those codes to the scammer and if sued, Chase is legally not liable, although they'll likely just settle the case because of the legal cost. Now just imagine if your account got frozen any time a potentially fraudulent transaction was posted (most of the time they're legit). No one would bank with that bank.

That's how it was for me. I got a call from Chase Fraud Dept. telling me someone tried to use my card. It was declined because it was uncharacteristic compared to how I normally used it they told me. Someone was trying buy shoes and concert tickets when they denied the purchase.

@@bjvu9460 but she gave her password to the scammer, they didn't steal it, she gave it to them. She participated multiple times with the scammers. it's not like they just broke into her account and stole the money, I could see that being theft. This woman spent days with the scammers and gave them her information. If I were the bank I'd suspect she was part of the scam and not reimburse for the loss.

No not their fault

I think the lady is showing signs of early onset dementia. No amount of fraud protection would have saved her. She handed over her money to the scammers

Their two step verification specifically says not to give out the code if you did not initiate the call. She left that part out. Not the banks fault

@@chocobunnie69 she gave the code bro

@@eggbenedict-gt7mw I know she gave the code. That's what I was saying. It's her fault not the bank

Can you go into detail?

And they want us to take a digital dollar LOL

Make restrictions on daily limits cash withdrawal or financial transactions

@@filmaker256 Do you pay with a debit/credit card for anything? Make any types of online transfers? Any time you do any type transaction that doesn't involve tangible, physical cash, you're already using "digital" dollars.

Good! Last year Chase online banking became so strict and tight.

Wells fargo? LOL! you mean the bank that was opening fradulent checking and savings accounts of their customers, resulting in A $3 BILLION class action lawsuit?

Wells Fargo always looks out for me and investigates when I've asked and gave me my money until investigation is finished........ Bank of America on the other hand has tried to bury me alive

@@romelmurdock4187 They must’ve also looked out for u too when they opened up accounts without ur consent 💀

1. This was her business account, not a personal checking account. If they stopped 4 or 5 figure transactions for business acounts, our entire economy would halt. 2. She gave away the two-part security auth to a text message, but then ignored the bank's calls because she didn't trust the unknown number that was calling.

​@@DistrustHumanzSadly, she's not tech savvy in today's biz world. sometimes, I feel like elder people or non tech ppl need never use a smart phone with banks because they are "easy prey"..... "Too many victims"

Agreed. At one point I thought banks would freeze the card, then you would have to call them to verify it was you trying to make the purchase. I’m assuming Chase doesn’t do that because that’s a lot of money transferred in such a short period of time.

Lmao

😂😂😂😂 I'm done

She said 160k was enough for her to slow down and live "more comfortably for her age." Not retire.. She still has her catering company.

@@burrheadjr Then I feel bad for her for three reasons... (3) She thought $160,000 was enough to slow down in California.

@@ibealion1 😂

The scammers would need her username and password in order to get the 2FA code sent. Presumably they sent a phishing link in that first text message to send her to a fake login page which captured those credentials.

And they want us to take a virtual dollar LOL

@sojakia What is the name of your broker and how do i connect with him or her ?

@Christina-Gisela Wow that was easy, i found her website and left a message for her . i hope she reply me. thanks.

@@MaryOlson7 Bridget Mary Turow is quite popular on Bloomberg I doubt if there is anyone who is serious about stock trading that doesn't know her. She has helped me quite a few times in growing my portfolio and it was blissful without any setbacks. she is a tough person in an industry that demands clairvoyance

This thread is exactly the type of nonsense this video is about.

People give out too much personal information thru social media, crooks love it.

🎯🎯🎯🎯🎯💯💯💯💯💯💯

So what is the alternative?

@@slimelove3493 Credit Unions for the moment, since it is not an entity that owns it, it is the people who open accounts and deposit funds so it is like an IPO. But unfortunately the banking system is monolithic and the legal system is on the side of the banks and wall street so we are basically at their mercy.

​@@ingothitrust5248❤

Melissa Ciummei channel loads of future legit economic info

Why would any bank pay someone for money they lost due to a scam that they participated in? If someone steals my money the bank is not responsible. Ditto for gambling.

@@patriciamays8244 Watch the entire video then respond to this message. Because there was completely no gambling going on here.

Never let them go to the bank alone. I have a friend who’s 70+ year old aunt was coming out the bank. People in the parking lot stopped her and had a scam story of matching funds with them and she would receive triple back in 3 days. She withdrew all of her savings. Over 40,000.00 gave to the people in the parking lot and they haven’t been seen again. When she got home she called her sister to tell her to go make a deal with those people because she was going to triple her money. The sister called her son. The son called police and found out it was a scam.

Just remember, your phone will lose all your money in your bank accounts if you are not careful by talking to a stranger on the phone.

exactly

Why did she have her life's savings in an account so easily accessed? I still don't get how reading back numbers got her password. Sorry this happened to her, what's she going to do now? I see she's back baking pies. I wonder why she didn't get the real Chase text messages?

@@eckankar7756 : Banks never text you any message, they only send you important message by U S mail if issues need to be resolved in timely manner. It is her fault for talking about her personal sensitive information to a stranger over the phone in the first place. We never talk to a stranger about our financial matters over the phone. End of story.

@@eckankar7756 Hackers hacked into her bank. There are these numbers that hackers have. It's a program that links to a bank account. By reading those numbers/giving probably that 2-step notification number, they got into her account and basically transfer amounts of money to their bank account. I know this because I got scammed.

I know right and they want us to take a digital coin LOL

They did - she ignored the text messages and calls from the bank.

@@plynn136 Ok so they could not get in touch with her but allowed it to happen anyway, how is that any better?

@@clarkcrossley7579 These quickie new stories do not give the full details. The viewers heard that a woman had some money wired out of her account against her wishes (so she says) and when she asked the bank to reimburse her, the bank said 'no'. Not taking sides really, but you can be sure a whole lot went on between the two actions. TBH we really don't have enough details. My thing is, if her bank really allowed a fraudulent wire transfer to take place, why has she not sued the bank? Actually, the first action for her is to notify the FDIC and have them investigate. If there is any merit to the woman's story, Chase would be forced to reimburse her and then Chase would be fined by the FDIC. Disclaimer: it is possible that she has taken these actions now. I am just trying to say that when we viewers watch these stories we should try to learn from them, but keep an open mind because the viewers will never have all the facts unless it becomes a court case.

0:48 It says this occurred in 2021

Exactly this!

Well and why would she have to “verify” her identity with them? THEY called HER. That was suspicious in and of itself. And she never once thought it strange that there were multiple “problems” getting the new card to her? Literally no bank employee on planet earth is monitoring your card in the mail & no bank is going to use fedex to mail it, they are cheap af and will send it in the regular mail. I bank with a CU and they have an instant issue card machine at the branch. If I need a new card I just walk right in there! So many flags where this woman should’ve gotten suspicious and just didn’t. It’s mind boggling to me.

The victim shaming here breaks my heart. She got her money stolen from her. It is not her fault. People went out of their way to trick her. She didn’t do something to cause this. She was acted upon. This mentality of blaming people for getting tricked has probably contributed to the rise in scams in this generation. If you grow up hearing people say, “Well it was her own fault. Shame on her for being so trusting.” You are going to start thinking it’s alright to trick people because they are in the wrong (not the trickster) if they let themselves be tricked. Very tragic when as a society we don’t defend the individual victims, but side with scammers and big banks. 😢

​@@kimberlycronen3998 If you treat her with kid gloves she's still out of 160k. If you give people the impression that the victim had nothing to do with the outcome then people will be liable to make the exact same mistakes she made along the way. It's not the bank's fault she gave away access to her account. It took two to tango and she carelessly participated. She deserves blame for her part in the matter. The reality is that she messed up multiple times and people need to understand that.

I'm sure she made some critical error that is accounted for in the legal documents that you sign when opening an account.

​@wthomas5697 Yes, she literally gave the code that specifically says do not give code to anybody. It sucks but hopefully people are learning from these mistakes.

Chase constantly sends codes to confirm your identity and transactions. It's a standard practice with all cards and banks. The text came from a Genuine SPOOFed number. The problem is Chase was supposed to safeguard her money and just let the fraudsters have it with no resistance at all besides the text code. Chase should have frozen her account as soon as the wire request was for overseas account even for 1 dollar. @@circesoul2218

Unfortunately, she was tricked into giving the scammers access to her account. When she clicked on that link from that scammer’s text message, a fake Chase site came up and she entered her real login details which were recorded by the scammers. That allowed the scammers to log into her account and initiate the wire transfers. Before the wire transfer can go out, an authentication code is sent to the customer’s phone. Here is where scammer “Barbara” steps in and calls the victim and tricks her into giving the code. As you can see, the lady fell for the scammer’s tricks several times and Chase could not have stopped it unless they were made aware of it.

Yeah and continue to do it over the course of a week😊

They only call once and if it's not your transaction they close your card or freeze your account with the click of a button plus tell you to go to a branch. This lady dropped the ball. Money like that I would be watching closely. How she not check it everytime they called ?

You can believe it now. Everyone has not had the same experience. The bottom line is she did nothing wrong. The scammers did.

And all I'm saying is that common sense goes a very very long way

Wells Fargo Bank is still the king of scamming.

Amen Amen

@@tflg3257 Wells ALWAYS catch someone scamming me with ATM or wells CC. they decline the charges and send me a text..i call the # on back of my card LOL

Nope, Wells Fargo has them beat with their opening fake accounts in customers names. Bank of America is second with their crappy performance in 2008 when customers couldn't get a cent from their accounts because of greedy lending failures. And now this. Apparently, we need better federal protections from our banks as well as the scammers.

Chase didn't scam anyone. It was simply the bank she was using and she was scammed by people over the phone! Duh. Get your facts straight